Storm1 needs to be reformatted, anyone know how?

Need some help asap, my phone has an error code JUM error 545, they told me on location to reformat my phone, but i can't figure out how to do it.  Help!

Hey,
Check out the help over at Crackberry.com at http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
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