Student Discount...... been charged for Premium.

Help!  I had student discount and then I noticed that I was charged the full amount this month.  I had a lapse of two weeks of getting my new student card as I was on holiday.  I have tried to change my account from Premium to Student, but it won't accept it.  Do I need to cancel my subscription first and then go for a month free trial then do the student bit again?  Why can't I just put in my student card, and why has it charged me double? Getting really frustrated and thinking of just cancelling the lot...... Thanks for your help. 

Hello teresa, to re-enroll for the student discount you do need to cancel your current premium subscription, and then re-enroll into the student discount program. The student pricing will then take effect next month. 
The double charge you encured, was it placed at the exact same time? If that's the case, then one of those charges is a holding charge, and will clear once payment is processed. If you have two charges on the same day, then you most likely clicked the subscribe button twice, and bought two months of premium. You can confirm this by seeing when your card will be charged again on your subscription page. If the charges were on two seperate days, then you most likely have a second account, and will need to get in touch with support. Note that if you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it is from a no reply address) and support will get back to you as soon as possible.
Hope this helps!

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