Student Discount, Double Charges, and Mediocre Support

I have been using spotify for quite some time now. I have paid my fair share of 9.99/mo, and quite frankly, I don't mind paying money to avoid someone or something blaring obnoxiously in my ear every 45 seconds. The one thing that did, and still does, irk me beyond words was when I attempted to sign up for the $4.99/mo deal for twelve months, I was not given the 4.99 rate for a full twelve months...but that was a while ago, and I had since gotten over it...until... Today I attempted to renew the 12 month $4.99 deal and was not only charged once, but twice; both charges appear on my bank statement and not at all on my Spotify Account Receipts. It gets better, though...I wasn't even given the promised upgraded features, and after reading some fine print (lovely) I noticed that I could reuse this offer 4 times (just as long as I am still enrolled in my accredited university, which I am). So, after realizing that Spotify doesn't have a support number, but rather a bulletin board and more-or-less a system to send complaints to, here I am, posting, hoping that I can get reimbursed the money I was charged. Thanks,A very frustrated customer.

Hello!
The student discount must be renewed each year.
You need to first cancel your current Premium, and once you revert back to Free, you may resubscribe to the student discount.
Now for the refund, you might want to contact support directly here so they can help you. Keep in mind they will decide your eligibility for the refund.
If you receive an automated email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually answers within 24-48 hours.
Hope this helps! ♫

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Has anyone else been double charged and unable to fix it?

Has anyone else been double charged and unable to fix it?

So you have never made an error, nor your company, nor your Doctor, nor your Police, nor your......... add whateveer you like!!
Remember That Adobe is a global enterprise dealing with millions of customers around the world and it is all operated by people and yes people are fallible - including me!!!
I'll bring this to the attention of Jeffrey but he has mostlikely seen it already but is on holiday until next week AFAIK.
have a good New Year.........

Student discount now charging 9.99?

I was getting the student discount and now they have been charging my account 9.99 instead of 4.99, and I still go to the same school. How do I fix this???

I have emailed customer services, I was also paying £4.99 and now without notice they are charging £9.99 so I think this may be an error, waiting to hear back from customer services. I was not aware that it only lasted for 1 year.

Double-charged, 3 support tickets in and still trying to get refund, please help!

Could someone point me towards an Adobe support manager/supervisor with an email address? I believe the support chat employees may be causing more issues than resolution in my case.
My issue: On 12/26/12, attempting to reactivate an existing subscription, I was double-charged and ended up with two active subscriptions (the re-activated one and a new one). I have spent the last 3 weeks attempting to get this corrected to one active subscription and the second charge refunded, and it appears that on 1/03/12 I received an email saying that I was being refunded, but a couple weeks later I still see no funds in my bank account.
What should I do? I feel like I'm on this wild and crazy goose chase to get my $80.46 back. Every time I open a support ticket (I'm on my third one right now) I end up calmed by statements of 'I truly understand your problem' and then no follow up or resolution, the support technicians don't seem to comprehend me, leaving me very confused and frustrated, it's a mess!
The last person (a couple hours ago) said he couldn't help me and that he would escalate the issue - At this point, would I be best off to ask my bank if they can cancel one of the two charges? I'm digging around for a support email, in an attempt to circumvent the live chat technicians and get to someone who will understand me, but I can't find any way to get support from Adobe outside of that horrible live chat system.
I just sent the following complaint through the BBB:
When I re-activated my Creative Cloud subscription on 12/26 I ended up with two charges on my credit card and two active subscriptions. I needed 1 active Creative Cloud subscription, but ended up with 2. Since then, I have opened 3 support tickets to fix this, and the whole ordeal has turned into a nightmare.
- The first ticket was opened the very next morning explaining the problem and requesting the the duplicate charge to be cancelled.
- The second ticket was opened another day later to ask when the refund would come through and to let them know I was concerned that my account showed both subscriptions still active. I was shocked when the agent said that there was no refund pending, and that I had to specifically state to her that 'I would like a refund' in order to receive one. Even after this, I don't believe she ever put in a refund request because that ticket auto-closed itself and I STILL had two active subscriptions showing in my account.
- The third support ticket was opened today, 3 weeks later. This time the support employee said he cannot help, seemed very confused, said the product had been returned, that a refund CANNOT be issued, and that he would have to escalate the issue. The first and third people I talked to did not seem to comprehend me very well, and I almost wonder if the first or second person made a mistake somewhere that lead to all of this confusion.
I am frustrated, don't know what to do, and have ended up paying for two subscriptions this month, one of which was not used, intended, or needed. I received an email on the third saying that funds had been released, and that it may take 5 days to receive them, but I never received any funds back in my account. The support employees I talk to barely seem to comprehend me and don't have any follow through. I don't know where to go from here. I would like to walk away with one active subscription and one refund for the second one that I was mistakenly charged for, promptly cancelled, and never received a refund for.
I'm not certain why this has become such a complicated matter. Please, help! There is currently one open support ticket regarding this case, but I am sending this email (also sending to the BBB) because I do not feel that support employee understood my issue or what I'm going through.
Thank you,
Order History: [removed, shows home address] - shows 2 subscriptions for the Creative Cloud ordered on 12/26. This was supposed to be 1 subscription re-activated. I ended up with the existing subscription re-activated and a NEW subscription activated.
Bank Statement: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DZ1JZbFltQ01pVDQ/view - shows TWO charges on 12/26 instead of one.
First Contact Transcript: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DdnRic2VTWkZBdG8/view - Explaining the issue and asking for a resolution.
Second Contact Transcript: (not saved)
Third Contact Transcript: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DRHY1c1pIemM3azg/view - Support employee saying I cannot receive a refund, and that he has to escalate the issue.
Email stating a refund has occured: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DdmNybjlHQ2pwM00/view - I found this today, but in reviewing my bank statement no funds were ever credited back to the account for RMA:0065706197.

Hi Artinreality,
Someone will be contacting you shortly to help get things sorted out.
-Dave

I was charged for Premium and also student discount. And also $1.09 was charged on my card 3 times

I was charged for Premium and also student discount twice. And also $1.09 was charged on my card 3 times. I do not understand any of this! Please help me? Basically I was charged $25.15 ?

Hey there and welcome to the community!
I suggest you use this online contact form. When you get an automatic email sending you to the community, make sure that you reply back to that so you get in touch with one of the staff. You should hear from them in 24-48 hours.
I hope this helped and if you need anything else, just let me know!

Double-charged for Creative Cloud Membership - I need a refund!

My student subscription was automatically cancelled and switched to a regular subscription. Adobe never told me, but I saw on my bank statement that I had been charged $24.99 instead of $14.99.
When I first contacted Adobe and asked for a refund, the customer support rep told me to simply cancel my old subscription and create a new student subscription with my student account. I did this, and then I was charged a FURTHER $14.99 under this new subscription, for the 'new month' that I had already been charged for (that was the original $24.99 payment).
I have now tried twice to contact Adobe's support service, and both times I have heard excuses such as 'There is a technical fault with our systems - when I try to refund you $24.99, it only lets me refund you $14.99' or 'I will escalate this to a higher team member'. I have yet to hear back from Adobe and it has now almost been a month since the double charge, and I am worried I am going to be charged AGAIN (or worse, twice again) in the next month if I don't get this resolved.
Please assist, and in future, please tell your customers before you start charging random balances to their credit cards.

Hi aagirlz
An email is sent 30 days prior to the annual renewal date with details of the renewal price. Sometimes this might go to your spam/junk folders so it's worth checking there.
When you signed up for Creative Cloud at the promotional price, the offer terms would have explained that the promotional price is valid for 12 months and then you renew at the standard price for that plan.
The current student/teacher offer terms can be viewed here: Creative Cloud free trial & plans : Adobe Creative Cloud
Kind regards
Bev

Student Discount is gone

I had student discount, but back in May I started getting charged $10 a month. When I try to resign up for the student discount, it says that it's unavailable for my account at this time. What do I need to do to get my student discount back? And is there any way I can get refunded for the full charges that I shouldn't have received? Thanks.

Hello!
The student discount must be renewed each year.
You need to first cancel your current Premium, and once you revert back to Free, you may resubscribe to the student discount.
Now for the refund, you might want to contact support directly here so they can help you. Keep in mind they will decide your eligibility for the refund.
If you receive an automated email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually answers within 24-48 hours.
Hope this helps! ♫

Buy MacBook Pro in Singapore student discount

Hi, im student in uk, I Will come to Singapore next week, I would like to know if it's possible to use my student discount in Singapore, and also use a financing plan ?

You can do this, and without third party apps.
Go to "System Preferences," located under the Apple () Menu. Select the Keyboard menu, and the check the box by "Show Keyboard & Character Viewer in menu bar."
Keyboard view will show you the keys you are depressing, and allows you to see what characters are available if you hold down the modifier keys (shift, control, option, command). I just put in the Apple in the paragraph above by using the Keyboard view to find which key combination made that character.
Character view shows you the range of characters you might like to use.
If you have access to the US version, you can try it out to show which keys will work. On my US English keyboard, option-3 makes a pound symbol (£) and shift-option-2 makes the Euro (€).
Good luck! Joel.

Not receiving college student discount code.

I signed up for college student discount weeks ago and still have not received any deals. i am trying to buy the ipad mini retina but still have not gotten an email about a code

Hello cleebot-
I was disappointed to read that, even though you signed up weeks ago you have yet to get an email with Best Buy College Deals. When you are signing up for the College Student Deals Coupon, there are a couple of things to consider.
Frist of all, register your college email address ending in .edu. Within approximately 24 hours, you should receive an email with a link to verify your address.
If you did not receive the email I recommend that you do the following:
· Check your junk email folder or any folders that you use as part of your personal email filtering rules.
· Contact your school's IT department to verify that they have not changed their email filtering criteria.
You should expect the email with the discount within 72 hours of verifying your address.
If you have already taken these steps, but have not received an email with the featured deals, please let me know and I will be more than happy to continue seeking the best way to assist you.
Thank you,
Karina|Social Media Specialist | Best Buy® Corporate
Private Message

Student Discount...... been charged for Premium.

Help! I had student discount and then I noticed that I was charged the full amount this month. I had a lapse of two weeks of getting my new student card as I was on holiday. I have tried to change my account from Premium to Student, but it won't accept it. Do I need to cancel my subscription first and then go for a month free trial then do the student bit again? Why can't I just put in my student card, and why has it charged me double? Getting really frustrated and thinking of just cancelling the lot...... Thanks for your help.

Hello teresa, to re-enroll for the student discount you do need to cancel your current premium subscription, and then re-enroll into the student discount program. The student pricing will then take effect next month.
The double charge you encured, was it placed at the exact same time? If that's the case, then one of those charges is a holding charge, and will clear once payment is processed. If you have two charges on the same day, then you most likely clicked the subscribe button twice, and bought two months of premium. You can confirm this by seeing when your card will be charged again on your subscription page. If the charges were on two seperate days, then you most likely have a second account, and will need to get in touch with support. Note that if you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it is from a no reply address) and support will get back to you as soon as possible.
Hope this helps!

Double charge full month of Family Plan which only used for 7 days and full month of individual plan

I changed from Family Plan to Individual Plan and I got only refund back $9.99 for one line that stay with Verizon but I got charged double both Family Plan and Individual Plan for full month without any credits for 23 days of unused Family Plan. ($120-discount Family Plan + $39.99-discount Individual Plan) per 1 month (from 06/07 to 07/06).
I am asking the credit of unused 23 days of Family Plan back into my account when I changed from Family plan to Individual plan then I got the answer like this which I do not agree at all.
"As the previous rep stated since the numbers were ported out the bill continued to bill until the end of the current bill cycle. This is the reason why there was no credit issued for the first month in advance. Had the numbers not been ported, and instead disconnected, there would have been a refund issued for any unused portion of the service"
I never saw any clause saying that porting numbers would not get credit issued for any unused portion of the month billed in advance.
I expected refund 23 days credit of the Family plan from 06/06 to 07/06 back to my account since the family plan supposed to be disconnected on 06/07 but because of porting time schedule from other carrier so that all 4 lines completely disconnected the service 1 week later which is on 06/13/2012 and only 1 line(my current number) left as individual plan as it planned originally 06/07.
Family Plan with corporate discount: $120-$16 cisco discount/month------> each day is: $104/30 days= $3.46/day
23 days unused of Family Plan is : $3.46 x 23= $79.58
I still expect missing credits into my account: $79.58-$9.99= $69.59.
At the least if you want to take away the $16 discount for the last month of Family plan, then you still owe me the refund of ($69.59-$16)= $53.59

verizonloyal wrote:
You left out the next important sentence ..... If it is your intention to fool all other members, please correct it.
This is the path for the whole thing:"Customer Agreement"
http://www.verizonwireless.com/b2c/support/customer-agreement
I am not a Prepaid customer and I will be entitled to a refund of unused charge from an advanced month charge. Any cancellation should honor that..I called the customer representative to ask in advance what happened when I plan to keep only one line and change to individual plan ,she assured me that I will get credits for any unused of Family Plan of the advanced month, the new Individual Plan charge will take over and I would not get double charge at all.
I am the customer with Verizon very long time, more than 5 years and I can not believe that you charged me double like that.
Please return me back my money.
I am NOT trying to fool anyone. As with the sentence you highlighted, if what I highlighted ONLY pertained to prepaid customers, it would have indicated it in the sentence. Since it did not, it DOES NOT. Postpaid customers are NOT mentioned at all within the section about porting numbers. Are you saying since they are not mentioned that postpaid customers CANNOT port their numbers? Didn't think so. The entire paragraph is about ALL Verizon customers EXCEPT the sentence which specifically singles out prepaid customers. You are responsible for all charges until the end of the billing cycle from the point of porting, not from when you asked to be ported. Therefore you are responsible for the charges for the "Family Plan" until the end of the billing cycle.
Unfortunately, you only left ONE phone on the account when you ported out your numbers. Therefore the single line could NOT have been left on a Family Plan, and was therefore migrated to an Individual Plan. AT MOST, you would be entitled to a prorated refund of the $9.99 access fee FOR THAT ONE LINE, since that line was not canceled due to the porting. However, you should ONLY be responsible for Individual Plan charges from the point your single line was migrated until the end of the billing cycle, NOT for an entire month of service. Of course, your bill would show that the following month was being charged, too, since Verizon charges a month in advance.
While Verizon may refund you more money just to placate you, according to the CUSTOMER AGREEMENT, you are not entitled to it.
Good luck.

Apple apps store do double charged me for only one application purchased and i can't find an email of apple customer service.

Apple apps store do double charged me for only one application purchased and i can't find an email of apple customer service.
<Email Edited By Host>

These are user-to-user forums - I've asked the hosts to remove your email address from your post.
Tou can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

HT204088 I was double charged for an itunes gift. The email was only received by the recipient once and her itunes is only showing one gift, not the 2 I was charged for

I gifted $15 to my friend through the itunes store. After 30 minutes, she had not received it so I resent the message. iTunes didn't say I would be double charged for RESENDING the email.
She only received the email once. She opened it and the redemption code was automatically downloaded onto iTunes. She only received $15, not the $30 I was charged!
I've tried calling iTunes support and now I'm here.
Can a robot please help since custome service is out the window?!

The iTunes Store has no phone support. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

TS2753 what do I do when I have been double charged?(they took money out of my prepaid itunes account and charged my credit card)

What do I do when I have been double charged by itunes? I had bought a prepaid card and applied it to my account. I then purchased some music and the next day realized that they took money out of my prepaid account and also charged my credit card. What should I do?

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Can I use both a US military and student discount when purchasing a Macbook Air?

Will Apple allow the use of both a military and student discount when purchasing a Macbook Air?

Welcome to Apple Support Communities
You should ask this to Apple, but I don't think Apple lets you use two discounts

Student Discount, Double Charges, and Mediocre Support

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