Sub-Account Email not working

Although I've successfully created sub-accounts in the past, this weekend I created a new sub-account but the associated email does not seem to be working properly. I can log onto the the account and access the web email for this new sub-account. However, there is only the introductory "Congratulations on your new account" email from verizon in the inbox. I do not receive any other new emails even though I have sent several from various different addresses. I was able to successfully send emails from the new account (although as of this morning that does not seem to be working either).
I have not set up any block senders, there is nothing in the Spam folder. I tried creating another sub-account with the same results. I'm still under my sub-account limit so should be fine there.
Any thoughts?
Thanks,
Larry

10-23-2011 03:39 AM
I have been having the same problen since july 2010. I have 1 main account and 2 sub accounts. All 3 can send email, but the emails to the 2 sub accounts are bounced back with
Remote host said: 550 5.1.1 unknown or illegal alias:
I downloaded the verizon in home agent, talked to several verizon on line help agents who did a remote assist session. I have to explain the problem over and over again and they do the same thing over and over again. I know the definition of insanity, however the sub accounts still do not work.
I posted this 10-23-2011. It is now 5-9-2012 and am still having the same problem. Any solution?
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New sub-account email not working

Was to receive a phone call from a support Manager today (8/31/11).
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When I try to send to this email, the verizon email servers are giving me an error message: "this is an invalid email address"
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I apologize for the improper handling of your concern. We can help check into this issue for you. I have sent you a PM to get more information and look forward to working with you on a resolution.
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ThePuffin wrote:
Family members living a distance away have a btinternet main account with a sub account. Both accounts are managed by their Windows Mail and have been operating fine for over 2 years. Last week an error 553 was given. Sub-account emails could be neither sent or received from Windows Mail. I went through the verification process via WebMail for them. Immediately they could send emails from the sub-account again, but not receive. The send and receive reports for both accounts report successful with green ticks. BT has remoted onto the PC and checked out the settings and declared it all working, yet still no emails received. I can see all the emails waiting via webmail. I've checked that emails can be sent to, and received from, another email address. What has changed? Is it possible the verification was incomplete?
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There is no particular need to verify any BTinternet sub accounts.
The reason for this error is a settings change by some means or other, even accidental. As there have been mail server issues for a number of weeks now - is it possible your family may have tried to alter their Windows Mail account settings to try to fix the problem ?
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