SubFlow Scripting - Ideas thoughts please.

Hi all,
Would like a little help if I may please.
We have many scripts which all have routines in them that take voicemessages and forward the customer voice messages off to specified mail addresses.
What I would like to know is if we could streamline this by creating one script for taking all messages, this would be called as a subflow from the main script.
This way I could reference this one script from all main scripts to handle voicemail requests.
My question really is how do I pass the specific different email addresses from the main scripts to the subflows?
Also another quick question, we are now running CUCC express prem 7, what is the new additional "do" step for and how is it used.
Thanks
Rich

Doug,
Most of the items your list are included natively in UCCX. Use the Get Reporting Statistic step to obtain the expected wait time, position in queue, and total queue time information. The current time-of-day can be had using a Time variable. You'll need to do some work to convert the values into something you can play to the calling party as a prompt, a subflow is great for that, but you shouldn't need to reinvent the wheel.
Take the time to draw out the call flow for each of the 16 contact centers on paper or in MS Visio. If your 16 call flows are very similar in the way they operate, consider a master script that just changes the prompts/menus based on the number dialed. Leverage XML or a database (if you have premium licensing) to pull in the relevant information you need for each DNIS. You may find you can streamline the entire system, or at least a good portion of it, without it becoming 16 unwieldy applications.
Steven

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