Subscribed to PDF Pack in october, and paid for 1 year, since it is useless to me I just subscribed to Acrobat Pro. What to do for refund earlier invoice 64.99 €

, I have a subscription for Adobe’s PDF Pack since October 2014.
Sorry to say that this is of microscopic use to me:
Before I ran Vista with a perfect working Adobe Pro 8
Since a few months, I run Windows 8.1;
It appears that PDF Pack is not compatible with Windows 8;
dragging files to the www-interface is of no help to me since I mostly want to print selections of xls-sheets and drawings.
Adobe Pro 8 is not compatible with Windows 8;
So I had to forget about PDF Pack and back / upgrade to Acrobat Pro.
Therefor my request to refund me the 64.99 €, billed with invoice IEE2014001172320 dated 07/10/2014 and paid per Visa.

The same thing has happened to me, I have been charged and paid two upfront line rental fees. Subsequently BT also want a monthly rental fee. I have called customer services three times for a refund and realised I am wasting my time as they only see one payment as with you.
Today I have written a very detailed letter to the Address given on the BT web site for complaints in Durham, which is;
BT Customer Correspondence Centre
Providence Row
Durham
DH98 1BT
BT claim I will recieve a reply within 10 days, if I don't get one I will copy this letter to OffCom and to the MD of Customer Services, Warren Buckley and let them deal with it. I will get the necessary postal details for Mr Buckley from Off Com.
Like you I want my money back pronto and I intend to use whatever means that are available to achieve it.
I did pay by credit card so I also intend to get my bank involved becasuse frankly BT Customer service is a complete shambles. I have only been a customer for 12 days and am regrettiing the move already. I have also contracted for vision services so we will see how this goes.
Hope this helps you.
Let us know how you get on.

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Subscribed to PDF Pack in october, and paid for 1 year, since it is useless to me I just subscribed to Acrobat Pro. What to do for refund earlier invoice 64.99 €

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