Subscription Failed

My payment for subscription was due on 23rd August, I have updated the new payment method on 23rd Itself but today it says it is fail & add new payment method.
Kindly advise urgently.

I have problem with connection - you take my money, but did not give me credits. Is it joke?

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The charge to my Muse Subscription failed this month.

Hello.
I received a mail this 18 saying that the charge to my muse subscription failed this month. I´ve already spoke to my bank and everything is in order and as Adobe don´t especify what was the problem with the charge I wanna know what happen exactly please.
Thx

Please contact support, we can't assist you with this over the forum. helpx.adobe.com/contact.html?product=muse

Subscription failed, but was charged twice.

Skype Name: XXXXX
Total amount: $29.99
Transaction date: Jun 24, 2013
Order number:XXXX (Hide for security reason)
Order status: Refused
I made subscription for pakistan 400 minutes yesterday but got the messege that my subscription failed. i tried it again and again it showed that subscription failed. After some time i got 2 messeges from my bank that 2 times my account is debitted by 29.99 dollars. i am shocked. Please somebody advise me what should i do or how can i get back that debitted amount of 60 dollars. My previous subscription was expired 2 days back.
Transferred post to create its own new thread.
Amended subject/title accordingly.
Redacted quote from previous thread as it was unrelated.
Solved!
Go to Solution.

Hi yusuf723395!
I checked your account and your recent purchases was refused. You should not be charged on the payment method you used. It is possible that the charges on your bank are pending or reserved charges for your orders but should be canceled since your payment was refused. However, if you can see that you were really charged, you need to contact Skype Customer Service so that they can check further. You can contact them by following the steps on the link below:
https://support.skype.com/faq/FA1170
Hope this helps.
James
Did my reply answer your question? Mark it as a solution to help others, Thanks.

Subscription failed but amount debited from my acc...

Skype Name: XXXXX
Total amount: $29.99
Transaction date: Jun 24, 2013
Order number:XXXX (Hide for security reason)
Order status: Refused
I made subscription for pakistan 400 minutes yesterday but got the messege that my subscription failed. i tried it again and again it showed that subscription failed. After some time i got 2 messeges from my bank that 2 times my account is debitted by 29.99 dollars. i am shocked. Please somebody advise me what should i do or how can i get back that debitted amount of 60 dollars. My previous subscription was expired 2 days back.

Hello
Your account shows that you have 2 Subscriptions - Unlimited World and India 800 Minutes. In order to assist we need to know which Subscription you are referring to.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Windows Event Subscription - Fails To Activate Subscription

When I try to create a subscription on a GUI server I receive this error:
"The client could not start a valid listener to receive subscription events based on the specified input settings."
When I use WECUTIL on Server Core, I get the following error:
"The subscription is saved successfully, but it can't be activated at this time. Use retry-subscription command to retry the subscription. If subscription is running, you can also use get-subscriptionruntimestatus command to get extended error status.
Error = 0x3ae8. The subscription fails to activate."
I have 1 WinRM GPO configured for the domain:
Windows Components/Windows Remote Management (WinRM)/WinRM Services
This is the config file I am using to create the subscription:
<?xml version="1.0" encoding="UTF-8"?>
<Subscription xmlns="http://schemas.microsoft.com/2006/03/windows/events/subscription">
        <SubscriptionId>applocker exe and dll</SubscriptionId>
        <SubscriptionType>SourceInitiated</SubscriptionType>
        <Description></Description>
        <Enabled>true</Enabled>
        <Uri>http://schemas.microsoft.com/wbem/wsman/1/windows/EventLog</Uri>
        <ConfigurationMode>Custom</ConfigurationMode>
        <Delivery Mode="Push">
                <Batching>
                        <MaxLatencyTime>30000</MaxLatencyTime>
                </Batching>
                <PushSettings>
                        <Heartbeat Interval="3600000"/>
                </PushSettings>
        </Delivery>
        <Query>
                <![CDATA[<QueryList><Query Id="0"><Select Path="Microsoft-Windows-AppLocker/EXE and DLL">*</Select></Query></QueryList>]]>
        </Query>
        <ReadExistingEvents>false</ReadExistingEvents>
        <TransportName>HTTP</TransportName>
        <ContentFormat>RenderedText</ContentFormat>
        <Locale Language="en-US"/>
        <LogFile>Microsoft-Windows-AppLocker/EXE and DLL</LogFile>
        <PublisherName></PublisherName>
        <AllowedSourceNonDomainComputers></AllowedSourceNonDomainComputers>
        <AllowedSourceDomainComputers>O:NSG:BAD:P(A;;GA;;;DC)S:</AllowedSourceDomainComputers>
</Subscription>
I also have a GPO set to identify the subscription manager:
Windows Components/Event Forwarding
Configure Target Subscription Manager set to enabled with the following entry:
server=<server FQDN>:5985
Output of C:\WINDOWS\system32>winrm get winrm/config/service
Service
    RootSDDL = O:NSG:BAD:P(A;;GA;;;BA)(A;;GR;;;IU)S:P(AU;FA;GA;;;WD)(AU;SA;GXGW;
;;WD)
    MaxConcurrentOperations = 4294967295
    MaxConcurrentOperationsPerUser = 1500
    EnumerationTimeoutms = 240000
    MaxConnections = 300
    MaxPacketRetrievalTimeSeconds = 120
    AllowUnencrypted = false
    Auth
        Basic = false
        Kerberos = true
        Negotiate = true
        Certificate = false
        CredSSP = false
        CbtHardeningLevel = Relaxed
    DefaultPorts
        HTTP = 5985
        HTTPS = 5986
    IPv4Filter = "*" [Source="GPO"]
    IPv6Filter = "*" [Source="GPO"]
    EnableCompatibilityHttpListener = false
    EnableCompatibilityHttpsListener = false
    CertificateThumbprint
    AllowRemoteAccess = true [Source="GPO"]
And output of C:\WINDOWS\system32>winrm e winrm/config/listener
Listener [Source="GPO"]
    Address = *
    Transport = HTTP
    Port = 5985
    Hostname
    Enabled = true
    URLPrefix = wsman
    CertificateThumbprint
    ListeningOn = null
Any ideas why this isn't working? I thought this was a pretty simple service to set up?

Hi Michael Haken,
Based on your description, please refer to the following thread and check if can help you.
Event
Log forwarding (source initiated) GPO configuration qstns
Regarding to error 0x3ae8, this error may be caused by the WinRM Firewall exception rule being disabled.
If anything I misunderstand or any update, please don’t hesitate to let me know.
Hope this helps.
Best regards,
Justin Gu

Report Subscription fails, shows 'success', specific scenario

I have a report that will run successfully except for one very specific scenario. Any help or suggestions tracking down this issue would be helpful.
The report is named ProjectsWeeklyReport.rdl and takes a single parameter of a specific user's login account "DOMAIN\username"
The report runs successfully in the web regardless of the parameter (works for all users, including john.doe)
The report runs successfully in Report Builder regardless of the parameter (works for all users, including john.doe)
The report runs successfully as a subscription with the report included as a
MHTML file and a statically-selected parameter EXCEPT for john.doe. The same report works for all other users selected as the parameter
The report runs successfully as a subscription with the report included as a
Excel file (instead of an MHTML file) regardless of the statically-selected parameter (works for all users, including john.doe)
To summarize, in order for the report subscription email to fail, these conditions have to be met (otherwise the result is success):
- Report must have the parameter "DOMAIN\john.doe"
- Report must NOT be MHTML format in the email
I can see the subscribed report worked according to the ReportExecutionLog in MS SQL. Is there any reason why the MHTML version of the report subscription would fail to email? Any reason why it would fail as MHTML but be fine in other formats
(PDF & Excel both tested success)
For example, this one was never emailed:
InstanceName: APPSERVER\@Sharepoint
ItemPath: /{73419db6-f0e2-4096-a710-c630e8a26295}/Reports/ProjectsWeeklyReport.rdl
Username: DOMAIN\p_sps_app_pool_porta   (App pool account)
Execution ID: rkciwraxt5cmoi55niw3wx45
RequestType: Subscription
Format: MHTML
Parameters:   Engineer=DOMAIN%5Cjohn.doe
ItemAction: Render
TimeStart: 7/22/2014 4:27:05 PM
TimeEnd:   7/22/2014 4:27:12 PM
TimeDataRetrieval: 1200
TimeProcessing: 75
TimeRendering:   5667
Source: Live
Status: rsSuccess
ByteCount: 277050
RowCount: 431
NOTES:
There are no logs in Exchange message tracking of this email ever reaching our servers
The Manage Subscriptions page shows the report emailed successfully "Email sent to.." with the correct timestamp of 7/22 at 4:27 PM
And compare to this one that was successfully emailed:
InstanceName: APPSERVER\@Sharepoint
ItemPath: /{73419db6-f0e2-4096-a710-c630e8a26295}/Reports/ProjectsWeeklyReport.rdl
Username: DOMAIN\p_sps_app_pool_porta   (App pool account)
Execution ID: 1yycmuiwc4hzymzuyj1zbc45
RequestType: Subscription
Format: EXCELOPENXML
Parameters:   Engineer=DOMAIN%5Cjohn.doe
ItemAction: Render
TimeStart: 7/22/2014 4:21:10 PM
TimeEnd:   7/22/2014 4:21:18 PM
TimeDataRetrieval: 1574
TimeProcessing: 73
TimeRendering:   5912
Source: Live
Status: rsSuccess
ByteCount: 34180
RowCount: 431
Suggestions of where to look for errors? Troubleshooting ideas? Anything would be helpful! Thanks in advance.

Hi ElizabethCEE2010,
We can try to check the detail information about the error in the log file. The SQL Reporting Services log files are found on the reporting services point server, in the folder %programfiles%\Microsoft SQL Server\<SQL Server Instance>\Reporting Services\LogFiles.
Besides, to monitor and troubleshoot Subscriptions in Reporting Services, we can refer to the following two good blogs post by Dean Kalanquin:
Monitoring and Troubleshooting Subscriptions
Troubleshooting Subscriptions: Part II, Using the Reporting Services Trace Log File
Hope this helps.
Thanks,
Katherine Xiong
Katherine Xiong
TechNet Community Support

Reporting Subscriptions Failing - "Failure Sending Mail". Must be something obvious!

I've spent the last few hours on this and cannot for the life of me figure what it is that I have overlooked. I have created a report email subscription, nothing particularly fancy. It is always failing on:
Failure sending mail: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.1 Client was not authenticated
The setup:
SCCM 2012 R2
SQL Server 2012 (on the SCCM server)
Exchange 2010
SCCM - Email Notification Component is configured correctly. The SMTP test works and I also receive alerts when one of my SCEP rules are triggered. All good.
SQL Management Studio - DataBase Mail is configured; sending a test e-mail works. Using Basic Authentication with a network account specified.
Exchange 2010 has a Receiver Connector created to relay e-mails from the SCCM Server.
Reporting Services Configuration Manager - Email Section has been completed.
Can anyone point me in the right direction?

Hi Garth,
Thanks for the response. I was under the impression that CM12 uses SSRS (and thus the SQL Mail configuration) to send out the Subscription Reports, if that is definitely not the case I can eliminate that part from my configuration all together.
So, to clarify:
CM12 Alerts have always been working fine - no issue here and I understand this is a different kettle of fish to SSRS.
<cite class="ipb" style="padding:0px 10px 8px;border-width:0px 2px 2px;border-left-style:solid;border-left-color:#989898;border-bottom-style:solid;border-bottom-color:#e5e5e5;border-right-style:solid;border-right-color:#e5e5e5;font-weight:bold;font-style:normal;overflow-x:auto;margin:-1px
-12px 8px;width:1299px;display:block;-webkit-user-select:none;background:-webkit-gradient(linear, 0% 0%, 0% 100%, from(rgb(246, 246, 246)), to(rgb(229, 229, 229)));">Quote</cite>Why do you think that SSRS can send test message, where did you do this action?
I actioned the "Send Test E-mail" option when you right-click on the Database Mail option within SQL2012. However, as you pointed out already, if this has absolutely
nothing to do with the Subscription Reports configuration, then this is no longer relevant. If anything it just proves that e-mails can be sent via the Exchange server (using basic authentication).
Now, I guess, I just need to figure what within SSRS Configuration Manager is missing, my trouble is that there isn't any detailed settings I can configure
and Exchange logs doesn't indicate anything that isn't already reported by SCCM:
2014-06-25T14:09:14.168Z,Exchange\SCCM01 - Subscription Reports Receiver,08D15B57A7508DA3,21,10.2.2.202:25,10.2.2.213:63905,>,530 5.7.1 Client was not authenticated,

Email Subscription Fails when report includes and Excel ODBC Data Source

I have developed a report in SSRS vs3 which uses a SQL 2008r2 datasource and an Excel datasource using an ODBC connection.
The report runs perfectly well manually, and from a subscription it will run the report and write the file to a UNC folder.
However if i try to setup a subscription to email the file it fails everytime with the following message
"Failure sending mail: Exception 0xc0000005 was generated at address 0x000007FEF1D95B3B Mail will not be resent."
I have tried the usual searches online but not managed to find an explination, work around or resolution.
Thank you in advance for any help offered.

Hi Adam,
Based on my research, the problem may occur if the From field of the e-mail message contains more than 255 characters or there are something wrong with cdosys.dll library, because all the errors come from exchange's cdosys.dll library (CDO - Collaboration
Data Objects) that SSRS uses to send emails.
In the first scenario, please ask the System administrator to check if the mail server has been updated or if there is any error in the mail server. In the second scenario, restart report server could help as you basically restarting the process and reloading
all libraries.
References:
http://support.microsoft.com/kb/842031
http://www.experts-exchange.com/Database/MS-SQL-Server/MS-SQL_Reporting/Q_27046012.html
http://msdn.microsoft.com/en-us/library/ms160334.aspx
Hope this helps.
Thanks,
Katherine Xiong
Katherine Xiong
TechNet Community Support

Job Created via SSRS Subscription Fails

We are running a SQL 2012 server and have domain accounts configured for each SQL role. After removing authenticated users from the Pre-Windows 2000 Compatibility Group in Active Directory (as recommended by an audit) we experienced issues where the
SQL jobs could no longer run. We found that the SQL agent account must be a part of this group as per the MS documentation as well as a few other permissions under user rights assignment. Now that we have added that account back to the Pre-windows
2000 compatibility group and added those permissions under user rights assignment, any job owned by any account other than the reporting account will run as expected. Jobs as the reporting account configured in SQL Reporting Services Config Manager will
not, and we cannot understand why.
The error is: “The job failed. Unable to determine if the owner (domain\sqlreporting) of job has server access (reason: Could not obtain information about Windows NT group/user 'domain\sqlreporting', error code 0x5. [SQLSTATE 42000] (Error
15404)).
Can someone provide some insight as to how we may resolve, or what steps we may be missing?

Hi TechQwest,
According to your description, jobs owned by other accounts works fine, but those owned by service account of reporting services get the error.
15404 is the exception when EXECUTE AS context cannot be impersonated. Reasons for this error are plenty:
When the SQL Server instance does not have access to the AD server because is running as a local user or as 'local service'.
When the SQL Server is asked to impersonate an unknown user, like the domain or user does not exit.
In SQL Server Configuration Manager, SQL Server Reporting Services service is configured to run using an AD user account. SQL Server service was configured to run using a local Windows account. The SQL Server service (a local Windows user account) was trying
to authenticate the user "domain\userName" in AD, which it could not do because it does not have the right/permission to access AD resources. If that is the case, we need to change the SQL Server service to us an AD user account, restarted the SQL
Server and SQL Server Agent services, re-ran the SQL job.
Log On account of SQL Server Agent and Owner of the job is not in the same domain. In this case, we need to set the Log On account of the SQL Server Agent to a domain account, then check whether the Owner of the job is set to the same domain user as the
Log On account.
If you have any more questions, please feel free to ask.
Thanks,
Wendy Fu
Wendy Fu
TechNet Community Support

Subscription failed again. resource level subscriptions are not working.

Hi,
I am facing this type of problem again with subscription. Only admin related subscriptions are coming and not resource related.
When i am adding the documents to the folder, i am not getting any subscription mails.
I am also not getting, when i am changing the properties of the folder.
Kindly give some suggestions.

Hi,
Thanks Vinoth. I checked the server nodes. they are configured correctly. I had the working configuration in my DEV system. i tried transporting to this system then i get the etc folder replacement in the import preview.
I manually checked all the configurations in etc. The notifications folder permissions are right and mail formats are right. but still i am wondering what all things related to subscriptions we need to check in etc folder.
As of now the subscription is working. But if someone could help what all configuration related things we need to check in etc folder related to subscription activity.
thanks,
SK

Nokia Music Unlimeted Subscription: failed registr...

I bought my lumia 620 on July 2013,, i used a new Nokia account to activate the Nokia Music Unlimited Subscription,, it worked and downloaded music oftenly,,, later this month i accidently logged in with my old Nokia account which i used for ovi stores in my X2-01,, every time i logged in it shows error in Registration,, i diagnosed the problem and again switched to my real Nokia account,, still this error continues..

Hi,
I am also facing the same problem when I updated Nokia Music version: 3.6.99.508 , I then updated Nokia Music to the next version 3.7.3.607 today Yet it is saying 'not saved'.
So the problem seems to be not from that update alone.
Please suggest if you had found some solution for this issue.
Thanks,
Moderator's note: Personal information are not allowed on this Forum. (Full Name removed).

ADAA 12 month free subscription failed?

I just redeemed my 12 month free subscription to Creative Cloud that I got as an Adobe Design Achievement Award winner. I already have a creative cloud account, and I was expecting it to add to my subscription or make it free for the rest of my subscription period. Instead, it still says my next bill is the same date, and that my subscription ends at the same date. I need someone at Adobe to look at this for me if possible.

Please contact customer support in Austrailia here http://www.adobe.com/au/support/contact/. They will be able to resolve this issue.

Adobe Cloud subscription fails without any explicacion

I have subscribed to the Creative Cloud ( my id = [email protected] ) and I got the Adobe Application ;Manager.
I was able to download Lightroom 5 and Illustrator but I met many surprises.
Updating Photoshop CS6 I get the error message U44M1P7 no explanation is available ( it repeats )
Today the Adobe Application Manager starts updating itself , dies in the process and results elñiminated from the
system.
Today I tried to download Photoshop CC from this site and it does not work.
What is wrong?

Log Ceative Cloud site, download AAM 7 and install it.
Mylenium

Downgrading subscription failed (no follow up by Adobe)

Hi there,
I just downgraded my Formscentral account by cancelling the Plus account and rebuying the Basic account. However, my clients do get messages that the limit has exceeded. Moreover, I already contacted support on the 2nd of January and they opened a support case. Still nothing has been done.
Can you ASAP put my account right to the Basic Service, as I already paid for it this shouldn't be that difficult?
Thanks!
Barry

I see that your account level is at "Free" so I forwarded to Support and they should reach out to you very soon, if you can reply to me by email with a good contact phone number I can share with Support that would be helpful: [email protected]
One question, you are sure that you signed up for the Basic service with the same AdobeID (email login)? Sometimes users do confuse themselves with multiple logins, just checking to be sure...
Thanks,
Josh

Purchase of photoshop/Lightroom subscription failing

I'm getting the "We're sorry, but we're having trouble processing your order. Please come back and try again later or call us at +1 800-585-0774. If you're not in North America, blah blah..." error after i've entered my card details. I'm in the UK, followed the UK link to order page. Soo... help?

Hi there
Yes, you can have different single apps under the same Adobe ID without any conflicts.
Thanks
Bev

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