Substitution order CIF to R3

hello !
would you please advise me on the next:
I defined interchangeability group in APO and it works fine in PPDS: have substitution supply orders for predecessor and substitution reqmnts for sucessor products, however, nothing is CIFed to R3.
I created the same substitution group in R3 retail, but it does not help.
Do you know what is wrong on my side?
many thanks and kind regards
Alla

I have been facing the same problem ....is there any information that you have on the issues. I would be very thankful if you could share the same with me.
Thanks in advance

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