Success with Apple "Senior Advisors?" Next level of representative re: Apple email???
I am trying to resolve a problem with Apple & Comcaston email notifications which are NOT arriving at Comcast webmail. Have gone 2 months now with no real fix.It is not all email, but it is crucial email that is generated using an Apple ID. I am wondering if anyone here has gotten past "Senior Advisor" level at Apple???? The consequence: Means that 3rd party applications for both iOS and the desktop bought via Apple's Appstore are dead-ended; I cannot get the updates that are pending. At Apple, I am left with a "Tier 2" (Senior Advisor) level of contact.Apparently one can never speak to application engineers that have actual power, from what I have been told to date.
jam_band wrote:
I have nothing good to report, thus I haven't added to the post. Here's the latest:
Comcast: CC_AA looked at it & responded via PM a few times. Has been helpful.
Comcast seems to need to know the issuing SMTP address to know why an account doesn't work.
Comcast phone support hasn't impressed me. Chat: better.
Repeats still lead to the same result after I explain the circumstances; they send something to the Postmaster,
in 3+ days turnaround comes back with exactly the same message asking for a sending address.
Apple side: So far its been a false alarm on the issue. New advisors, same end.
Apparently Tier 2 Apple Advisors are the highest echelon customer resort.
Apple advisors have been by & large nice & have good communication skills. Hang-ups appear procedural.
Sidenote that one Apple advisor did get a little "school marmy" in tone on me when she got to the end of her spiel & I wasn't taking no for an answer, yet overall an good experience from all the advisors. I'll take the pendantic repetition over hearing "sorry you are having problems." (Everybody apologizes for everything these days).
Note: They have much better phone support than most I have encountered eslewhere.
The people DON'T sound as though they are new on the job, bored & reading back a help screen aloud to you, with substandard reading skills. (Usually I do not need someone to read the manual aloud to me, which is often the nature of customer support). And they do NOT tell me their name is "FRED" when the accent implies otherwise.
Hitch: Apple never confirms nor denies if its an Apple problem. IF there is a bounce back on emails directed to a Comcast address, they won't even divulge the error message. This smacks, to me of the sort of arrogance that Microsoft used to assume.
I wind up in the same place on getting into the Apple account I need to access (2 methods). Eventually, they stop checking back, or responding to emails, I guess. (Hoping you will capitulate & go away, or try still another advisor? Hard to say).
Its quite possible an advisor pulled a few days off,
but the message on voicemail never reflects that, when I check in.
As for the EMAIL method/option: Apple & Comcast don't seem to breathe the same air.
My one realization: Never answer an assessment survey about "how have we done" until you are absolutely at the end of the problem & its solution trajectory!
Can you send me a private message with the user name that is having the issues. Also if you have an example email address that is being rejected I can make sure we have this investigated for you. -FC
Similar Messages
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Workflow not move to next level approver...
Hi Friends,
I have developed workflow for appraisal. Employee enter his appraisal ratings and submit and then first,second,third level approvers enter their ratings one after another submit.
whenever one level approver submit,i have updated th status in our customized table and pass the status to workflow method through Set Parameter command. For example ,when employee enter his rating and once submit, i have update the status field in table with value 'Pending with First Approver' and pass the status 'pending with first approver' through Set Parameter command to workflow method. In workflow methods , I receive status value using Get Parameter command and based on tht value respective workflow item will moved to inbox of First level approver.
Its working fine. But SOME TIMES status updated in table properly and workflow item keep retain in same level inbox even after submit successfully,instead of move to next level approer.
For example, once employee submit his appraisal rating,status 'pending with first level approver' updated in table properly. But workflow item still keep retain in employee inbox only and first level approver do not receive workflow item in his inbox. I tried to refresh that variable which i used in set parameter/get parameter command . but same proble continue.Could you please suggest me what will be reason for this issue?. Thank you.
Regards,
Hockteck..Hi Rick,
Thanks for your response. I am using Z table for reporting purpose. In Z table I update status like 'pending with employee','pending with first approver',etc. If the end users wants to know the status of apprisal for a particular employee,they can use this report and react according to the updated status.
I have mentioned in this thread about both this Z table update and pass status using set parameter id, because both these statment executed after employee or approvers submit. But Z table updated successfully and set parameter not passed successfully.
In my workflow I am using Loop step and this loop will continue to run till the status become 'Completed'. when third level approver submit his appraisal details that time i pass the status 'Completed' to complete the workflow .For employee,first and second level approvers I pass the status like 'Pending with Employee','Pending with First','Pending with Second'.
Whenever I pass the status to workflow,using Function Module i find the next level approver based on the status. For example If the status is 'Pending with First' then in the function module I find the first level approver and pass his UserId as current agent name. Whenever this issue happen I debug and check the current agent id . But it shows only Employee ID.If the status 'Pending with First' passed to workflow properly then FM could have pass the First level approver ID. But since current agent id shows Employee Id, workflow keep exist in Employee inbox ,even after he submit successfully.
If 10 employees submit his apprisal ratings,for one or two employees this issue happen and for rest of the emplyess workflow completed successfully with all approvers submissions. Any suggestions?.
Regards,
Hockteck. -
I am Apple fan and use whole range of Apple products, (iPhone, Ipad, MacAir, Apple accessories like bulb, drones etc).
I have started experiencing problem with my iPhone5 battery and phone started getting very hot.
Since my warranty was expired and apple service is far from my office (if I have to go there , need to take half day off), I got the battery replaced at the local store in my office building. New battery didn't make drastic difference and still suffering from the same problem.
Today, I came across this article on the battery replacement program and I got my serial number checked and I realized my device is one of those affected device.
I call apple customer to get the battery under the program, according to them I am not eligible as I got the battery change elsewhere. If I have to get my phone repaired from apple Center, it would cost me $366/-. At the most they can do is the refund for the battery I bought I outside.
This is really frustrating experience, being unfortunate to receive faulty device from Apple and further being resolving the problem without knowing the fact that there is some manufacturing defects in the phone.
My phone replacement is due this month and I am not so keen to go for iphone after going through such bad experience.
It may be not be big issue to loose one customer for Apple, but I still want to escalate my complain and highlight that after buying such expensive phone, I have to struggle to find solution and solution offered by Apple is almost equivalent to new phone cost.
I did not find any emailid to raise for such complain. Let me know if any one where I can raise my voice and pain.
Thanks in advance.
Regards,Dear meacod
I have live the same, except that I Cure my MBP before it goes to die.
A lot of older participants here just talk about Aplle care, which seem the automatic thing in front of a lack of real good quality on Apple products .
But I think we pay the price, and my second hand MBP was much more expensive than a brand new PC with more ram, more Hard disk, and even a blue ray...
I don't know your mbp history, but that's sure that we are not equal, in world, with Apple customer support. France is not so great, I don't know for your country.
The only thing I think is that Apple should take care of us, as we have some unacceptable issues, for An Apple Product...
Since 1996, when Apple was almost dead, saved by Bill Gates investment !!! , I have every year promote it, and it was not easy, but I have bring to Apple between 3 to 10 customers each year..
since One year, I have stop that, because I don't believe anymore in Apple product's superiority .
Oh, yes, on the paper, it's better, the system is really good. But the overall experiment can be so bad that I don't want to loose friends, or customers...
I don't say it's always bad : I just say that it CAN BE SO BAD and that Apple DON'T take care of that...
so, for your computer, open it, check it a lot, may be it's too late, but for instance, you talked about a fan, I have solved that case just by putting oil on the fan's axe...
good luck -
Sorry last question got knocked back my ipad and iPhone on two different levels and I am not able to play through Facebook so not able to progress or unlock next level through Apple store. Don't know how to resolve problem
Thank you again for all of your help!! I really appreciate it!
I think I am following -- I was able to upload to my iPhoto and all photos and videos are there that is a plus! I tried to create an Event in my iPhoto and put all of my photos in that event but for some reason, now my iTunes it not recognizing that Event in my iPhoto. It is not allowing me to import just that event at the moment but I may be doing something wrong. At least all of my pics and vids are in iPhoto so that is a plus and I know they are at least saved somewhere. Just for some reason, my iTunes it not locating the event that I created with only those photos.
Thank you for letting me know about my contacts! How do I know if I have the contacts app?
Also, I had no clue that my iCloud could be backed up via cellular data! However, is this a new feature with the most updated iOS?? Unforutnatly I am like 2 iOS updates behind because I don't have enough storage on my phone. I still get the notification that my phone needs to be plugged in and connected to wifi in order to back up to the cloud :-(
How can I sync using USB? Right now when i click on the info tab for my iPhone in my iTunes this is the answer that I get -- I am a little unclear as to what it means.
Sync Contacts:
Your contacts are being synced with you iPhone over the air from iCloud. Over-the-air sync settings can be changed on you iPhone
Sync Calendars:
Your calendars are being synced with you iPhone over the air from iCloud. Over-the-air sync settings can be changed on you iPhone -
I have just purchased Apple TV and an ipad, i have uploaded my itunes to icloud from my pc and activated sharing, i now have all my tunes on the ipad and pc and all have a little cloud with a red arrow next to them so all seems well, but when i go on Apple TV, and i'm all signed in and all boxes checked, i click on music, my music, and all files are empty, should i not see my itunes and be able to play them from my apple TV, or have i misunderstood what the cloud is for.?
Any answers please. Apple TV 3rd Gen, Ipad Air.Welcome to the Apple Community.
You can't play music from the computer if there is none there. If you are using iTunes Match you should now be able to download and play all your music on the Apple TV from the music feature on the main page. -
iTunes sees the Apple TV as a device. I have it set to manual sync. I have it set to sync my entire library (I have only 10 CDs in my library). It says it is syncing. The wheel goes round and round. The song it is syncing is listed. The number of songs that are to by synced is listed. but it never gets through syncing the song. I have also set it to sync my photos, but never gets to them. I seem to have a good wireless connection to my Apple TV. I am able to talk between my PC and my Apple TV, but now it won't sync. Note: I have been playing music on my Apple TV for 3 years with good success (with hundreds of songs), but it no longer seems to work like it did. Thanks.
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment. -
I am trying to use apple configurator with ipads. I have been successful with preparing and supervising all ipads but one. When preparing it in configurator, I receive an error that it is refreshed but with an error. Under supervise, I am not able to add apps. I have erased all content to start over but this does not work either
Are you trying to restore a backup, or just sync some apps? Do you have profiles installed on the device?
Have you plugged the ipad into iTunes, and did a fresh install? I'm assuming the device went through the prepare setup properly. You many have to unsupervise it first, then plug it into iTunes to wipe it completely.
I'd then do each step seperately. Prepare it, then install 1 app, if that works, try another app, then maybe a profile. -
Has anyone had success with Apple replacing their iPhone 4 [out-of-warranty] concerning the stuck power button?
For $149 they will do an out-of-warranty replacement.
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Workflow: Auto forward for next level for decision with object (RFQ)
Hi all,
I have the same requirement as the one in this post but for RFQ approval instead of PO
Workflow -Auto forward for next level for decision with object (PR)
I have tried deadline monitoring, but I need to capture the level in which the RFQ is in order to escalate.
Can someone let me know how to proceed further.
Regards,
nsp.Hi Aamir,
As you said we have to use deadline monitoring here.
For this case use 'Requested Start'. From your i came to know this workitem should be a dialog workitem, so the workflow will wait for the time what you have specified in the requested start and when it is reached it places the workitem in the corresponding recipient inbox.
Regards
Balaji E. -
Any success with Apple Customer Relations?
I was wondering if anyone has had any success with getting a refund for their over-14-day-old hi-res powerbooks by calling Apple Customer Relations? Between the audio looping, lines on display, loud hard drive, and warped case, I'm fed up.
Please share your experiences. Thanks.I ordered just before 10am Eastern, had the Oct 5th Date, but my status changed to Shipped yesterday, and I can track it on UPS.
Hope yours come through soon. Good Luck! -
My iPad locked after 1 incorrect passcode entry and I tried what a senior advisor told my to do, but it could not download the info unless I entered the correct pass code, which I can not do since it does not give me the opportunity. How do I get the window to enter my pass code?
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
I want to update my OS from X10.6.8 to the next level but I don't know what that is. Can someone tell me the next version to us? Thanks.
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
or Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase a redemption code at the Online Apple Store: OS X Mountain Lion. Mountain Lion is $19.99 plus tax. Use the code to redeem a download of Mountain Lion from the App Store. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mountain Lion - System Requirements
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later.
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model
Identifier 5,1 or later.
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later.
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later.
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later.
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later.
7. Xserve (Early 2009) - Model Identifier 3,1 or later.
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps.
Upgrading to Yosemite
You can upgrade to Yosemite from Lion or directly from Snow Leopard. Yosemite can be downloaded from the Mac App Store for FREE.
Upgrading to Yosemite
To upgrade to Yosemite you must have Snow Leopard 10.6.8 or Lion installed. Download Yosemite from the App Store. Sign in using your Apple ID. Yosemite is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mavericks- System Requirements
Macs that can be upgraded to OS X Yosemite
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps. -
When synching, itcomes up with an error message saying it can't find all the songs. When I check, library has songs listed but with a "!" bubble next to them. When I click on them they play. What am I doing wrong? This happens every time so I click them and it sorts them (boring with 200 odd). How can I prevent this?
Once you successfully add you iTunes library to iTunes Match, you go to Settings>iTunes & App Store on your iOS device and turn on iTunes Match. Your iTunes Match library will then appear on your iOS device.
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Error While Promoting the Numbers to Next Level
We have hierarchy defined for entities in Hyperion and are using Phased submissions under Process control . We have all the immediate child entities at 'SUBMITTED' phase but when we are promoting the Parent entity to 'SUBMITTED' phase we are getting following error
"Cannot promote a process unit to a level higher than any of its direct dependents."
I know that a parent can be promoted only to a level that is less than or equal to the lowest level of its immediate children.
However we have few of the Entities which are at "NO ACCESS" stage or "Not Started" stage so if this affecting the Parent from promoting to next stage. But these entities are not started only and the Parent Entity has already been promoted from Not Started to "First Pass" stage that point of time no error crept in.
Please let me know the probable cause of the error.
Regards
Rahul
Edited by: rj_700 on Jun 9, 2012 11:35 AMHi Rahul ,
I am a learner.
As per my Knowledge.
When we have issues about Phased Submission- Process Control there are certain things which are worth making note of.
1. Validation Accounts ,which might be preventing you from Promoting the Phase to the next level.
2.And Before promoting the submission group to the Next Phase, make sure all your child members have passed all the review levels to be promoted to next level
please check with experts if my reply is inappropriate.
Thanks,
David -
Task not forwarded to the next level
Dear All ,
I am having an issue in SRM Shopping Cart approval workflow. The scenario is that the SC has to be approved at 3 levels and after getting approved at the first level the task does not get forwarded to the next level and its unable to fetch any , whereas there are users mainateined and i can see the approvers being fetched when I tried executing the BADI ( BBP_WFL_APPROV_BADI),unfortunately this is the isolated case as its working fine for all others. I guess this rules out oll other poosiblities of agent determination logic, task's agent assignment, swu_obuf , or swi1_rule. I am sure something is wrong with the user attributes but not able to zero to the root cause. Any help will be highly appreciated.
regards
C S Anand
Edited by: Santosh Anand on Oct 1, 2010 8:11 AMHi,
Search this forum for answers: SAP SRM: Workflow & User/Vendor/Org Management
Also, if you can replicate it on the dev environment.Change the WF-BATCH user temporary to dialog and place an external break-point in the badi implementation for WF-BATCH user.
Now create a shopping cart and check in debugging what causes it to not retrieve agents.
Kind regards, Rob Dielemans
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