Suing apple

Where do i stand on apple losing my music the latest update to itunes 11 has lost some of my tunes which i own through purchasing from itunes store, is it possible to sue apple over this.

I took your advice and i now have my missing songs back, thanks again.
Here is what i did yesterday............
Oh yeah back to the matter of the iTunes taking my music well the clouds and  my songs had not returned so off I went to the apple store in Kingston with my wrath, when I spoke to yet another new student working there I said have you been aware of the things that’s been going on with itunes losing peoples music some have lost hundreds of gigs of music and vids, he said no I have not heard (well folks I’ve found out its been going on since November) I’m sorry but the store does not have anything to do with the itunes, we only sell the computers and there peripherals, (what the ****) so my wrath was starting to rise I explained what had happened when I upgraded, about the clouds next to songs and that I could only play them if connected to web, and that they were my songs not apples and I could play them before the upgrade even not connected, he then proceeded to say it must have been something I had done (wrath getting stronger) I said I can assure you it most definitely was not, so he said ok well the clouds are an indication of music you have purchased and you can make them visible so you can see what has been purchased and apple puts them (copy) in the cloud, so the only thing I can suggest is if I get my colleague over there to give you itunes help number (will it cost me) no it should not, ok then, I said this is all wrong and went over to his colleague, who happen to be this lovely petite girl speaking to her put me at ease and mind wandering off subject (typical mail, I know I cant help it) so let me get this ready for you she said, (eh what!) oh the phone number thanks, had a chat about itunes and she was more sympathetic than the cant help you it’s the itunes guy, he did help in a way he had a nice colleague,
Well I went home and looked at mac help for an answer to my problem that I posted the night before, and what you have to do (this worked for me) is go to the itunes store make sure your signed in go to the preferences on your pc (mac)
Under the store tab make sure the check for downloads is on, this check for downloads only appears when you are at the itunes store and have signed in (that then puts all the clouds back) you then click on the library button on the top right (make sure you can see whole page or you cant see the library button) you will then get you library showing with all your songs and the cloud next to them with a little arrow inside pointing down, now when you click on them clouds it then downloads your song to your library, and yes 140 songs later there they are in my library. What a performance to get songs that before the upgrade was already there. Hope this helps. :>)
Yes I know the unhelpful guy was on the right track.

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    Just now.  Yet, it seems to contradict my own findings.  The article says:  "In the case of Canon DSLR files, there’s something in the file header. Premiere Pro can recognize that the clips came from a Canon camera, and bypass QuickTime. This enables Premiere Pro to have smooth playback of DSLR files..."
    The test I conducted was between files from a Canon 7D in their original format vs. an AVI file I transcoded from those originals using GoPro Studio (formerly Cineform).  I load up a project and timeline with the original 7D files and then scrub the heck out of the timeline, back and forth.  I have Task Manager open in order to monitor my RAM usage.  I simply could not get past roughly 4GB.  Once I deleted all the original .MOV files from the project, retaining only the transcoded .AVIs, the project cut like butter.  The harder I scrubbed the timeline, the higher my RAM usage soared until it gradually, and gracefully came close to maxing out.  Lol.  Is there a better test I should run?
    The other test I ran was a project where I took a single talking head clip of approximately 5 minutes in length.  Nothing too taxing for the hard drive, and something that *should* be easy enough to play completely from RAM, once it played through once or twice.  I cut this clip and staggered a few tracks on top of eachother.  No effects, no transparency.  The cumulative effect was a cuts-only edit, but on the timeline my tracks looked like stairs, etc (perhaps the stairs weren't necessary).  The primary goal here was to watch how the system performed with a simple cuts-only project where Peremiere was repeatedly asked to access the same file from random locations in the file.   The .AVI version of this project, again, played flawlessly.  The .MOV version played even worse than I was expecting, since cuts-only 7D footage is usually not SO hard on the system (even if it is limited to 4GB RAM).  The .MOV project couldn't keep up.  Period.  As soon as the file needed to "jump back" on itself, the refresh rate became intolerable.
    So is the 7D an exception to the rule stated in that article?  It definitely seems to be limited to 4GB of RAM!  If it isn't, why am I seeing this?
    Also, is it possible that the footage from the 7D may not *REQUIRE* Quicktime to decode, but since Quicktime is found on my system, the 7D files default to using it anyway?
    I've not tested my GoPro footage so thoroughly, but I believe it's limited in the same way.  After a transcode to AVI in GoPro Studio, even 2.7K footage plays slick as a whistle.  Not so when I don't transcode.
    Further thoughts?

  • Cable accessory not supported fix

    So I manage thousands and thousands of electronic devices for emergency services. We standardised apple products to make it easier. Then ios7 was released.
    I had hundred of remote emergency crews unable to charge their phones. Or call in choppers or fire trucks. It was a disaster.
    Luckily no one died and we had no major catastrophes while I was busy swapping. Out 70% of the apple products for gst' sand samsungs. 
    My question is this. Whenever I put a post up it gets removed.
    I point out that, as a tech, I NEED to get their phones to work and charge. So I put in how to bypass the software block but all my posts get removed.
    This seems to be a terrible move by apple. They didn't offer to replace the 2000 odd cables I would need and said I would simply need to replace them all with certified products....
    But again when I mention anything about the problem on the forums as well the go to the point of blocking and deleting my posts!

    That should rest htc or samsung.
    Anyhow the way I had to get power to crews was to courier them cables at at a cost of thousands of dollars
    It was a nightmare. Luckily no major catastrophes happened otherwise it would have cost lives and we probably would have sued apple.
    Now that most of our field phones are htc or samsung it's ok but it was a close call.
    The ways I had to get around it were
    A - tell them to force the phone to turn off and as the logo was spinning plug it in.
    B - get them new cables
    C - for those who know how to use computers, install the 3rd party software to make it work
    But I should have had to do any of those things.
    Apple plain ignored my requests for help and I went into the store with 40 odd cables and she made me feel like I was doing something 'illegal' by not having a certified cable. It was horrible then she told me I would have to buy literally thousands of cables to replace all the ones that were blocks. It was the turning point for me. I was made to feel like a criminal but I'm the one helping save lives and they keep blocking and deleting my posts for it!
    Not a word from apple still on how they can help or any mods other than to delete these posts so I'll just keep asking for help I guess. I don't know how they can do this.

  • Is this true? or a rumor?

    I heard from my friend that if your ipod battery doesn't last as long as it was originally posted that I can now go replace my ipod with a new one
    is that true? I heard that somebody sued apple for batteries that don't last long enough.
    I'm so confused but I think it's kinda true that battery really does last short. please reply! thanx

    Been there, tried that. Those contact links are for techinical support. I've yet to find somewhere/someone to contact for general complaining or begging.
    Actually, the mini was purchased by my young son who did odd jobs and saved for a year to buy it. He's quite let down with the 2 hour play time. I've offered to pay him half for a new nano, but he says he wants an iRiver now. I, myself a loyal Apple user, would like to have Apple restore his faith in their brand.
    Any ideas?

  • Is Saudi Government Ban on FaceTime a lie?!

    I have browsed apple communities for the reason of banning facetime from iPhones sold in Saudi and the answer from Apple always blame the government of Saudi for imposing this ban and request customers to complain to their government.
    When users do that and call the CITC, which is the Saudi government agency concerned with regulating such issues, they inform them that no such ban exists in Saudi and so does the three service providers in Saudi. I have checked the CITC legislation and found no ban on facetime or similar services. However, what is known for sure is that the government of neighbouring UAE actually imposes a ban on facetime and similar services.
    Apple has complied to its requirements by removing facetime from phones sold in UAE. The reason I am mentioning this is because all phones sold in Saudi mentions UAE in the documentation that comes with the phone and not Saudi. I suspect that Apple sells the iPhones models with the facetime ban in both Saudi and UAE with the ban actually existing only in UAE and hence imposing facetime indiscrimently on Saudi users. I hope this is not true but the reality is that the Saudi government claims that it does not ban facetime and Apple has not provided any proof of anything otherwise.
    Nevertheless, even if facetime was banned in Saudi or any other country I think this should be imposed through the carriers and not through the actual phone. Currently in both Saudi and UAE, customers buy their phones from other places and enjoy facetime using the services of the carriers of both Saudi and UAE which should not be the case knowing that a ban against this service actually exist in those countries. Whereas in the otherhand if somebody buys an iphone from Saudi and uses it elsewhere facetime will still be blocked although the ban (if exists) applies only in those countries and on using the service and not having the capability of using it in other countries. 

    I think Apple knows what it is doing. It is the Saudi government that must be suing Apple for lying about the whole matter. And I think the CITC is heading in that direction to clear the matter once and for all. Apple does have the right to deny its Saudi customers facetime (even for a reason which is not justified) but it has no right to blame it on other governments or agencies.

  • HELP?? iPod package was stolen. What can I do?

    To anyone that can help,
    I recently bought an iPod as a Christmas Present. According to Fedex, the package was delivered. They have the signature of someone who works the front desk of my apartment building. My building says they don't have the package and are giving me the runaround; claiming that it's not their responsibility, and that when Fedex delivers packages, they deliver several at a time, and only one signature is required, and there's no way to prove that my specific package was included.
    I feel like I am getting no help from all concerned parties here. Does anyone know what I could do? I know the police would most likely offer little help.
    I would certainly appreciate any advice from someone who has gone through this or knows how I could get my iPod back.
    Thank you in advance

    First, contact FedEX and relay what building management is saying.
    Second, contact the police.
    Third, call the US Postal Service and tell them what has happened and that you want your building management and FedEX investigated for Mail Theft / Tampering.
    Fourth, contact your building management and let them know about steps 2 and 3.
    Fifth, contact FedEX and let them know about steps 2 and 3.
    Sixth, contact Apple and let them know of steps 1-5 and the situation. Ask for their assistance in the matter and if there is anything they can do to help.
    Seventh, if neither your building management, FedEX, nor Apple are able to solve the matter, hire a lawyer to sue all three.
    - You have cause to sue your building management company, unless they have written authorization to sign for packages for you that also excludes them from responsibility for said packages.
    - You have cause to sue FedEX for delivering a package to an unauthorized recipient unless they have a copy of the written authorization to sign for delivery from your building management company.
    - You have cause to sue Apple for fraud. Your building management company says the package was not delivered, and FedEX doesn't have the package, so they did not deliver a product which has a stated guarantee.
    - Suing your building management company is the most likely way to get results, but also will probably force you to start looking for a new place to live ... who wants to live in a building managed by a company you're suing?! Of the legal recourses, this is the shortest and most likely to get you a return of your money.
    - Suing FedEX may just force them to settle and pay you for the iPod cost, but isn't as good a chance as suing your management company who will probably settle quicker as they actually WILL lose if it goes to court. FedEX has a better case, but without a copy of the signed release from your building management company, they'll probably lose. On the other hand, it would still be quite a few months to several years before you saw a result.
    - Suing Apple is a nuisance claim, and they might settle and refund/replace the iPod, but they also have the money and the legal teams on retainer to turn this from a small claim to a years-long paper-battle.
    This is a really horrible situation, and the last few steps are steps I hope you don't have to go through. Most likely, going through the first six steps and waiting a week ... you'll have a refund/replacement iPod in your hands.

  • Error -50 And Error -1303

    I Try 2 Download All My Songs Into My Ipod N It Gives Me Error -50 N Error -1303, What The Fck Kind Of **** Is This Even A MP3 Player Is Better I Should Of Bought The Zoom If I Would Of Known About This, Let Me Tell U Something Ipod Creater U R A Greedy Motherfcker. Let Me Tell U What Happen I Called Contact Support N They Tell Me I Have To Pay 29 Dollars So They Can Help Me What The **** Is That, I Have Put In At Least 290 Worth Of Songs Into My Ipod N All R Bought N Now I Have To Make A 29 Dollar Plan So They Can Tell Me How 2 Fix My Trouble Shoot Problem Trough The Phone This Should Be 4 Free. I Feel Like Suing  Apple Its Just Like When U Have A Marijuana License N U Go Apply N Ure Druge Test Comes Out Possitive, N Utell Them That U Have It Perscribe By A Doctor. Doctor Says U Came Out Positive Man N Then U Tell Them What About The Ones Hu Come Out Positive For Heroin N They Show U There Perscribe Medical Pill Based On Heroin Oh Its Ok 4 Them But Not Me Sons Of A *****, Come Here Let Me Punch U Yeah. I Cant Beleive They Even Have The Courtesy To Tell Me U Need Insurence On My Ipod Its Life Spand Is On Thin Line Man This Is Not A Playstation 3 U Basters Its A God Tham MP3 Remake N Then He Says If He Helped Me In Any Way **** No U Did A God Dam Thing. Well I Tryd Fixing It On My Own But Am Not Well Educated 2 Do So Beacus Apperently It Did Not Work Ure Online Support Needs A Video Guid U Stupped ***** I Will Never Buy Another Ipod N If My Lil Sister Buys 1 Or Anybody In My Famely Return The Ipod Back Apple Is All Into The Money N They Tem 2 Break I Have Proof I Will Upload A Video On Youtube 2 Sow U Am Not Lieng Its Going To Be Called, Error -50 And Error -1303 For Ipod Classic. If Anybody Knows Anything Pleas Help. 

    What version of iTunes is running on your computer? Click iTunes > Help > About iTunes.
    If you don't have iTunes 10.5.2, download it from here -> http://www.apple.com/itunes/download/
    And to make sure you're attempting to redeem the digital copy correctly, take a look at this Apple article -> Transferring or downloading an iTunes Digital Copy

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