SunSolve Issues and Problem Downloading Patches

Signed up for a SunSolve account a couple days ago and then purchased a 1 Year Standard Subscription today so that I could download patches and what-not.
I activated the subscription and then added it to my SunSolve account.
I then tried to download some patches like the one below with no success.
NAME: Solaris 10_x86 Recommended Patch Cluster
DATE: Aug/13/07
When I try to download a patch I get the following message across the top of the window.
You are logged in to SunSolve but are not associated with a valid contract. You have access to Free Patches and Content only.
I have had no luck with phone calls or emails I need some help ASAP as I have to ship this server out tomorrow.

I'm afraid that this forum is for issues with patch manager/smpatch/update manager.
You may want to send an email to [email protected] for support in this matter.

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