Support and feedback

I'm hoping to get into the filmaking business professionally, right now I'm still in highschoool. I've been getting as much experience as possible doing a number of different things, so I figured I would just ask for some more professional feedback on my work. This is a video two other guys and I put together, but I was pretty much in charge of camera work and editing. We shot it on a Canon T2i and I edited it together in Final Cut Pro.
Any feedback, tip or suggestions anyone could give would be really helpful, thanks.
http://www.youtube.com/watch?v=3CoMBGpzFCQ&list=UUUAIbZXwVXBdQcIqrJcOMvA&index=2 &feature=plcp

Much better than what I did in high school... God, do I even want to look at that project again?
OK...work on headroom. You are cutting the actor's head off. Give more head room, tilt the camera up in the close ups. Not too much...but the camera was a tad low.

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Verizon technical support and services

I don't even know where to start but first I couldn't find place to provide feedback to Verizon on thier websiet about my terrible experience.
I came home yesterday afternoon to find out that my entire verizon service was out. No TV, No internet, No phone. I called tech support and got very rude attitude guy telling me to be quiet so he can help me when I was asking him a questions. Because I didn't udnerdatnd what he was asking me to do. I'm not a technical person so I asked him to speak to me with the way I can understand then he didn' like that. He keep saying the same thing. I really think he didn't know what he was talking about. Probably he was just reading thier manual so that is the only way to say it. Anyway after we went throught everything, he told me that he'll have to send someone to my house. O.K. then when would that be? He said that Thursday. I said you kidding me. Today is Tuesday and I work from home meaning that I will not be able to work for 3 days? I asked him to speak to his supervisor then he came up with several excusees then finaly he put me on the hold for 10 minutes before I was able to speak to his supervisor. However, you guested, there were no help here. I've chceked with my neighbors and I'm the only one having this issue so it is verizon's equipment issue but because my issue is not consider as a medical emergency so I'll have to wait for 72 hours. In the mean time, we are expecting incremental weather tonight and tomorrow. So I'll be lucky if I get someone to fix my issue tomorrow after 3 days without any service. And by the way I'm paying for these days.
By the way, I got a new phone in January and there are some set up that Verizon did, I wasn't getting 4G connection until I complained that I can't send and/or receive pictures. Then I recieved my bill yesterday and found out that there are error on the bill for $250. I'm just so disappointed and frustrated about Verizon and luck of service and integrity of service personal. This is a perfect storm for me and there are noone there to help me. Every issue that I have, I had to spend mor ethan 30 minutes to talk to someone. And most of the time you'll get run around between departments. In the mean time, I really don't know what to do because I can't work. They are expectimg me to camp out at Starbacks.......
It is not fair that because Verizon can bully us around, we as small consumer has to pay for it.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Please your urgent support and help

Hello ,,,
I had buy new used ipod 4 white color from a store and i had found the ios was 6.0.3 and i had made update for the ios.
But the old owner that had the ipad wasn't erase all the settings and when im tray to accses with my Apple ID i found the ICloud need his password to delete his account and i didnt know this peron at all i had found his apple ID.
and i had sent a lto of mails for this peron but he's not answer my mails.
and i had restored with custom restore and now the ipad need to activation with the ID i told.
Now i didn't know what should i do.
So please your kind fast support i konw that the Apple company have a solution for this issue.
Waiting your feedback
<Email Edited By Host>

I agree with you Demo. I had my iPhone stolen a couple months ago and they turned off my phone immediately. I was never able to track it, so it couldn't be wiped. I appreciate what Apple has done with iOS7, but I think they've perhaps taken it too far. Someone sells their device, doesn't turn off Find my iPhone, or wipe it back to new and the new purchaser has a nice paperweight. It would be different if they knew, but they don't camp out here on the forums like we do........
Demo wrote:
Because of the way that iOS 7 works now with Activation Lock, you have to know the previous owners Apple ID and password or you will not be able to unlock the iPad. If you cannot get any cooperation from the previous owner, contact Apple ID Security support and ask them how to get out of this mess that IMHO, they helped to create.
I would start here since this site is for help with Apple ID and other security issues.
http://support.apple.com/kb/HT5699
I understand that Apple was trying to make iOS devices more secure, but IMO, this activation lock is not the answer. I don't know what the answer is, but this seems to be a nightmare for way too many people already.

I tried to sync my iPod touch to a new laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??

I tried to sync my iPod touch to a new MacPro laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??

Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
You can redownload most iTunes pruchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I do not think it included audio books.

HT4623 When I plug my ipad to itunes i get the error message that it is not supported and I have to go to itunes and get itunes re-installed? i never had this problem before. if i do this will i loose all my files, music, etc?

When I plug me ipad to itunes i get the error message that it is not supported and that i have to go to itunes and get "itunes installer" and re-install. if i do this will i loose my files and music?

No, you should not lose anything.

Worst customer support and website in the world!

I have had bad service from businesses here and there, but Verizon home phone service (which I am forced to use in this location) has amazingly bad customer support and a website from hell!
Any tips or tricks how to get any human at Verizon to respond about a phone line that has been dead for days?...

Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

HT1725 For about three weeks I haven't been able to download any apps, not even the free ones. My apple id billing information says that my security code on the back of my credit card is invalid. I called apple support and they told me to go to the expr

For about three weeks I haven't been able to download any apps, not even the free ones. My apple id billing information says that my security code on the back of my credit card is invalid. I called apple support and they told me to go to the express lane website but I still cant find a fix for my problem. If you could help me out that would be superb!!!!

Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

I bought a song on ITUNES and had problems downloading it. I got in touch with support and and they downloaded the song to my account but now when I try to play it, it tells me my computer isn't authorized to . Reauthorizing computer doesn't work. HELP

I bought a song in ITUNES and had problem downloading it. I contacted support and they downloaded the song for me. Now when I try to play the song, I get a message saying my computer isn't authorized to play it. I try reauthorizing but that doesn't work, just keep getting the same message. Can anyone help?

Hello
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Best of luck,
Mario

Is there a way to actually open a ticket with BB support and get an answer?

Ok, so I haven't been here long, and only a few times, yet I see a lot of posts with no actual answer, or help, or information on specific problems. I am having trouble, created a post, and there are no responses. Does BB actually have a support team, or trouble ticket process, or is this the only avenue?
Solved!
Go to Solution.

Hello.
FYI -- these forums are a user-to-user support channel, not a user-to-RIM conduit. Front line support for BB's is, by contract, not provided by RIM. The carriers and authorized resellers are responsible for front line formal support to end users. It is possible to bypass your carrier and seek assistance direct from RIM, but such involves fees since you are bypassing your support agreement with your carrier. The "Support and Services" tab toward the top of these forum pages provide information about that. But, if you do go through your carrier for support, they can escalate into RIM at no fee to you if they so choose to.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

I purchased an iMac MC309LL/A model A1311 21.5" All in one computer. I purchased it 8/28/11 and about 2 months ago it started powering down. I called for support and a Apple Customer Support, I did what they said and now it wont turn on at all.

I purchased an iMac MC 309LL/A model A1311 21.5" All in one computer on 8/28/11. The computer stated to shut down on me every once in a while when I was working on it. I called Apple customer support and a rep walked me through deleting all of my cache files saying it was the prooblem. She then had me do a re-install with the installation disc. After doing that she said to turn my computer off then back on and the computer would want to run some updates an to let them run. I was told to call back if there were anymore problems. The computer turned on for a couple minutes then shut down again and won't turn back on at all now. I took it to the Apple store and they told me it was the main board that delivers power to the computer and it whoulld cost about $550 to replace. I have had this computer for 1 1/6 year and hardly use it. My tech told me the same thing happened to his. Doesn't this mean the equipment could be faulty?
Who keeps track of how many of these are having the same problem and when should there be a recall. I have always used Dells at work. The one I have is 6 years old and works great. I have Compaq laptop at home that is almost 7 years old. I have never had a problem like this before and I can't believe that I spent$1300 for a computer that crashed after 1 yr 6 months. What's worse is that it is my first major Apple product other than my iPod Shuffle.

Sorry to hear of your problem, but any hardware in a computer can fail - that includes the hard drive, the logic board, etc, etc. Fortunately, it usually doesn't happen that soon; however, I've read of hard drives failing within 6 months.
So, since you did not purchase the extended Applecare Protection Plan (3 years coverage), you will need to make a decision to repair or sell it as is. I would always purchase 3 year coverage for an all in one or a laptop because repairs are expensive and at least I'd be covered for 3 years.
We can't speculate on whether there should be a recall or not; these forums are for user to user assistance with technical problems. In your case, there is nothing we can help with since you've already gotten a diagnosis.

Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8

Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8

Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -Rh $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
The first step should give you usable permissions in your home folder. This step will restore special attributes set by OS X on some user folders to protect them from unintended deletion or renaming. You can skip this step if you don't consider that protection to be necessary.
Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
resetpassword
That's one word, all lower case, with no spaces. Then press return. A Reset Password window will open. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
 ▹ Restart
from the menu bar.

I am trying to update my itunes and iphone. Everytime I trie comes out a message about 'key access'. I've done all the steps from the support and nothing worked out. I cannot unistall and now I can't open it anymore also. What should i do, please?

I am trying to update my itunes and iphone. Everytime I trie comes out a message about 'key access'. I've done all the steps from the support and nothing worked out. I cannot unistall and now I can't open it anymore also. What should i do, please?

Isn't that only used when a PC will not boot?
What options does booting with this give me?
Thanks
JK MCP
Hi,
USB recovery disk was used to recover your system when it encounter problem. You can try to use it to fix your problem instead reinstall system. However, there is no method to keep your program whenreinstall system.
Roger Lu
TechNet Community Support

How to close a frozen warning: I am unable to close the "charicter boarders aren't supported and were removed" warning on my pages. Untill warning is closed I can not save my document. How can I get my document saved?

I have an unsaved document open in pages but can not save it because the, "charicter boarders aren't supported and were removed" warning is open and I can not close the warning. How can i get the warning to close so I can save my document? Can I save the document without closing the warning?

Probably not, but as you will have been unable to make any changes to the document with that warning window open, you're not going to lose anything by quitting (or force quitting) without saving. You'll still have the original document you were trying to import.
I would suggest attempting to open the document in one of the open source Office applications, LibreOffice, Apache OpenOffice, or NeoOffice, each available for download from the linked sites. Once open there, remove the attributes that are causing the warning, save the file (as an MS Word document), then try opening that version in Pages.
Regards,
Barry

I put a case on my iPod touch 5 and now there is no sound coming from the speaker. The head phones work though. I called Apple Support and the 2 people I spoke with seemed baffled. Has this happened to anyone and how do I resolve this?

I put a Griffin case on my daughter's iPod Touch 5 and now there is no sound coming from the speaker. There is sound when we use the headphones. Is there a mute function that I may have switched on and if so how do I turn it off?
It was a gift bought by her Godparents in January and I live in the islands so I can't just drive it back to the store to have them look @ it!
Called Apple Support and spoke to 2 people who seemed baffled and who could only suggest I reset the device. Who h has not helped.
HELP!!!!!!!

- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
Try the following to rule out a software problem
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the jack for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself
iPod Touch Repair – iFixit

Snow Leopard fails to install - Tech Support and Genius Bar can't fix it

I am having an exceedingly difficult time installing Snow Leopard. I have tried everything I can think of and tech support AND the Genius Bar have failed me so far.
The Details:
Every time I install SL it starts off well but sometime between 18 minutes remaining and 6 minutes remaining it fails. I get an error message that says there was an error that prevented installation. Looking in the installer log gives me a little more information. It usually has 15 or so errors, the last of which is always a very long line saying some package failed to install/unpack/be copied. The odd thing is that the file name is different every time.
So far I have tried:
Repairing the disk and installing
Installing from a different install DVD
Installing from external hard drive at the Genius Bar
Installing using RAM borrowed from the Genius Bar
Wiping the HD completely. I erased all my partitions and tried to install on a completely blank hard drive with a single HFS+ partition
I can only think of a few things that can cause the install to fail: DVD, optical drive, RAM, files on HDD, and HDD hardware. I think I've eliminated all those possibilities except HDD hardware. Changing that on a MacBook isn't trivial and I don't have one handy. Also I would think a HDD problem, or any hardware problem, would cause all sorts of errors and with the exception of this the machine has no serious problems and apps crash only occasionally. I've had no system crashes for as long as I can remember.
I have a Time Machine back up and have successfully restored my old Leopard System onto the MacBook (twice now) so at least I have the option to just give up on SL if I want to. As an aside, restoring from TM went well but not perfectly. Next time I install an OS I will be making a disk image backup. Does anyone else have any ideas? If you solve this problem I'll be eternally grateful and very impressed.
Thanks in advance
Jay

I'm sorry. I should have answered when you asked about RAM the first time. I have 2GB. I have tried installing with that, and I tried installing with RAM at the Genius Bar. I don't know how much the guy used at the Genius Bar.
Last night I restored from time machine so I currently have Leopard installed on the machine. After the restoration my email archive is little strange, I had to re-authorize iTunes and various other annoyances pop up but it runs without any problems.

Support and feedback

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