Support Groups in e rec

Hi,
When a Recuitment Administrator is trying to access Support Groups under User Maintenance he is getting an error, "No authorization for Support Groups". Our HR and basis team have confirmed that all the necessary roles have been assigned.
Please provide with the necessary steps that need to be performed or the necessary roles that need to be assigned to rectify this issue. Also we cannot provide all roles in production system.
Regards,
Piyush.

You need to check in object P_RCF_WDUI if the application ERC_A_ADMIN_SUPP_GROUP is assigned. In object P_RCF_STAT, you need to be authorized for object NG. You can also check if you have authorization for the user groups in S_USER_GRP.

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E-Recruitment where Support Group description is stored in SAP Backend

Hello Experts,
I am not able to find the desription of SUPPORT GROUP in E-Rec tables in backend.
Can you pls help me with your ideas and experiences.
Thanks in Advance
Gita

Hello,
The title and the description of support groups are stored in KW with DOCIDs SGR_DESCRIPTION and SGR_TITLE. You can execute class CL_HRRCF_HRKWF_STORAGE > READ_INFTY_TEXT and put the HRP5151 information for the support group for testing. In the NG classes, this is from CL_HRRCF_SUPPORT_GROUP_PL > READ_SUPPORT_GROUP. Even myself initially I thought I would find the Title text in HRP1000 but it does not get saved there. The is the same case with Talent Groups as well.
Regards,

E-REC: Adjust Support Group !

Hi all,
We are unable to add the members (recruiter or Manager) to XXXXX Support group under - Adjsut support group as a recrutier.
Can any one share their valuable opinions or relevent SAP note for EHP4.
Thanks,
Asha...

In SLGi We are getting the error as 'The error occoured in program CL_HRRCF_SUPP_GROUP_BL ======CM001 line 29.

Query to view the support group of a generated ticket in the Database, not the Data Warehouse

Hi,
I need a query to view the support group of a generated ticket, but the query must be useful in the only Database (I don't know what happened in the DW, could be a issue).
Please help me,
Greetings!

it's "possible", in the same way that low temperature fusion and space elevators are "possible". There's nothing conclusively ruling it out, but not something you want to attempt on your own under a time constraint.
The "Active" ServiceManager database is a 5th or 6th normal form dynamic software defined snowflake schema representitive object database. Updating the database directly is strictly unsupported, and
Travis has discouraged people from even trying to read from it. a college of mine does service manager and operations manager databases at a 400+ level full time, and after 2+ years of doing it, he
almost understands the operational database. it's WELL beyond me, and I do Service Manager basically full time.
That being said, if you are brave and only looking for some basic data, you might be able to tease some things out with the SQL management studio and a good grasp of SQL syntax.
for a production environment, you're much better off fixing the DW.

I am trying to upgrade my PC iTunes to 10.6 iget an error message that states an older version of bonjour canot be removed contact your tech support group. Can someone help?

I am trying to upgrade my PC to iTunes to 10.6 version, and i get an error message that states the older version of Bonjour cxanot be removed contact your support group. Can anyone help.

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
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Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

How to get a response from the support group ?

I`ve been trying to get help to actually download Adobe elements.
When I put in my details for purchase - the system says "system error". I phoned the support group and was told that the charge on my card had gone through and they were waiting for a response from me.
I queried "what response"and since then - nothing !
Not happy.... and this has now been going on two days and multiple entries to customer care....
I`m open to ideas - either I can download it, or cancel the transaction.

Many thanks - yes I tried that and I`m getting no response to any of the customer care queries I put in.
They took 5 hours to respond to the "chat" by which time I`d gone to do something else.
I`ll keep trying them.
Thanks for your help.

Monitor Support Group Change

Hello,
i'm trying to recreate the following Example: http://msautomation.blogspot.de/2012/07/monitoring-service-manager-incident.html since it
is exactly what I want, to determine if the Support Group of an Incident has changed.
But i'm having troubles with step 9/10. How do I tell the SM to save the current Value of the Support Group List in the String I created? If possible can somebody provide a more detailed Explanation.
Thank you and Regards,
Jan

As an Alternative, if you are not committed to Orchestrator, you can edit the XML criteria of the workflow and do everything inside the workflow engine. if you use the authoring tool to create a workflow, and add in some additional criteria, it will
set up something like this:
<Rule ID="DoAThingWorkFlowRule" Enabled="true" Target="SystemCenter!Microsoft.SystemCenter.SubscriptionWorkflowTarget" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">
<Category>Notification</Category>
<DataSources>
<DataSource ID="DS" TypeID="SystemCenter1!Microsoft.SystemCenter.CmdbInstanceSubscription.DataSourceModule">
<Subscription> <InstanceSubscription Type="$MPElement[Name='CustomSystem_WorkItem_Library!System.WorkItem']$">
<UpdateInstance>
<Criteria>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Pre">$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/IsDowntime$</Property>
</ValueExpression>
<Operator>Equal</Operator>
<ValueExpression>
<Value>True</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
</Criteria>
The interesting part here is the State="Pre" flag. that is populated with the value of the item before the change, where as State="Post" has the value after. you might see where i am going with this already:
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Pre">$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/IsDowntime$</Property>
</ValueExpression>
<Operator>NotEqual</Operator>
<ValueExpression>
<Property State="Post">$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/IsDowntime$</Property>
</ValueExpression>
</SimpleExpression>
</Expression>
PLEASE NOTE: this will break if you try to edit it in the authoring tool, so save your original XML Criteria and your final criteria in some other file, in case the authoring tool "Fixes" it for you.

I, am now getting annoyed with i-cloud. I had an express lane discussion with your support group earlier this morning after discovering that the cloud icon wasn't next to music in the left hand side bar.

I, am now getting annoyed with i-cloud.
I, have spent considerable time trying to connect my i-pod touch wirelessly with no success untill I saw on the i-tunes store tab that my i-tunes match was not turned on. I clicked to turn it on and I was asked to add this computer which I have already done. I talked to the Apple support group and they talked me through the set up through add this computer again! But sure enough it worked I had the cloud icon next to music in the left hand side bar and in the store tab i-tune match was turned on and everything seemed to be working.
I, looked again less than half an hour later and i-tunes match was turned off again. I began to turn it on again and now I get asked to pay the i-cloud subscription. How is this resolved?

I can see that this issue has been quite extensive, and frustrating, and I am so sorry for all that has happened societygirl! I would like to help you work this issue out. Please follow & send me a Direct Message, so I can get your account specifics and help finally bring this to a resolution.
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

I can not uninstall the newest Muse, the error that i get is: ERROR: The older version of Adobe Muse CC 2014 cannot be removed. Contact your technical support group. ERROR: Install MSI payload failed with error: 1603 - Onherstelbare fout bij installat

Can somebody please help me, i can not work on my websites anymore. Thanks !!

ERROR: The older version of Adobe Muse CC 2014 cannot be removed. Contact your technical support group.
ERROR: Install MSI payload failed with error: 1603 - Onherstelbare fout bij installatie.
MSI Error message: The older version of Adobe Muse CC 2014 cannot be removed. Contact your technical support group.
ERROR: Third party payload installer Muse_2014_2_CC_LS24.msi failed with exit code: 1603

I tryed to install the new version of itunes, but when it was downloading a pop up popped up and it said 'the older version of bonjour can not be updated. please contack your support group.' what do i do?

I tryed to install the new version of itunes, but when it was downloading a pop up popped up and it said 'the older version of bonjour can not be updated. please contack your support group.' what do i do?

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http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Trying to download latest iTunes, but I keep getting "The older version of Apple Software Update cannot be removed. Contact your technical support group." Please help.

Please help. I am trying to download the latest version of iTunes so I can synch my new iPhone. I keep getting "The older version of Apple Software Update cannot be removed. Contact your technical support group." Please help as I have absolutely no idea. Thanks.

Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

ERecruitment - How are support groups created?

Prior to support packs we maintained support team groupings in the following IMG location: SAP E-Recruiting -> Technical Settings -> User Administration -> Define User Lists for Support Team
This IMG config no longer exists and it appears this has been replaced with support groups. Where are support groups configured?
Thanks,
Jeff

Hi,
generating direct links to bsp applications is not the common way for e-recruting. Creating support groups is an administrator task so you find the link to the application on the standard admin startpage (ID 0004). If you plan to have your admin / key user maintaining the support groups in production you should include the link in your customer startpage, too.
As you mention the old version prior to EhP3. If you used the former group customizing be sure to migrate the old lists to the new support groups.
Rgds.
Roman

Is it possible to have a different SLO for different support groups?

Example:
Service Desk receives an IR at 8AM and an SLO is applied to it with 4 hours to resolve at 12PM. An analyst assigns the IR to them and sets the first response. After 3 hours of troubleshooting they determine that it needs to be sent to another support group.
The analyst clears their name from assigned to, and changes the support group. At this point the IR is calculated for the new support groups queue and a new SLO is applied extending the time for another 4 hours.
I have it down that it does apply a new SLO, but it does not extend the time for the next tier. If there is 1 hour left on the old SLO, it just adds the new SLO but says the new target end date is 1PM instead of 4PM. Am I not setting it up correctly?
I want the new SLO applied to the next support group to start at the time it was transferred to their group.
I have queues, metrics, calendars, and SLOs all setup for each support group.

Not sure that makes much sense, ITIL-wise. Then again, I am no ITIL-wizard.
Also you should consider the potential performance impact. Depending on the number of different support groups (I guess you also take priority into considertion?) and how many active incidents in the CMDB you could be facing trouble.
Don't know about the technical implementation. Sounds about right though.
Cheers,
Anders Spælling
Senior Consultant
Blog:
Twitter: LinkedIn:
Please remember to 'Propose as answer' if you find a reply helpful

Errors in Support Group ? -- E-Recruiting

We see this error in SLG1. Is this regarding support groups? We did not do any config for support groups? What is this error?
Serious error; see log
The error occurred in program CL_HRRCF_SUPP_GROUP_BL=======CM001 line 28
Serious error; see log
The incorrect HR object has the key 01NG50000889
The error occurred in program CL_HRRCF_SUPP_GROUP_TEAM======CM004 line 27
No candidate could be found for US IM47
The error occured in program CL_HRRCF_CANDIDATE===========CM003 line 361
Can you help us?

First part of the error:
I think this might be because a support group which hasn't been created or has been deleted is assigned to requisition(s). You can search for these requisitions in HRP5131 by specifying the field SCLAS as NG and the field SOBID as 50000889. Then you can maintain the support team of these requisitions to delete the support group which is leading to this error.
Second part of the error:
You are getting this error because user IM47 is not linked to a candidate object in the e-Recruiting System. You can resolve this by doing the following:
Run program RCF_CREATE_USER through tcode SE38 or SE80 to create a candidate for user IM47.
I hope this will help...

When I try to install (upgrade) to Quicktime 7, I get 'unable to uninstall older version, contact your technical support group'.

When I try to install (upgrade) to Quicktime 7, I get 'unable to uninstall older version, contact your technical support group'.

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATION" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up").
In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC. Now try another QuickTime install. Does it go through properly this time?

Support Groups in e rec

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