SUPPORT IS VERY VERY VERY BAD!!!!! THEY DON"T KNOW HOW TO SUPPORT CUSTOMER

Question

Hi all
Today I had a live chat with the support of HP and did not get my answer. 
The supporter has closed the chat without answering my question.  And its only one of the supporters chat dialog. 
See below the chat dialog
[Wednesday, April 20, 2011 3:13 AM] -- Automatically generated message:
Your support request has been submitted and is in queue. Please wait momentarily while the system connects you with the next available support specialist. [Wednesday, April 20, 2011 3:13 AM] -- Automatically generated message:
You are now chatting with support specialist Ron B. [Wednesday, April 20, 2011 3:13 AM] -- Ron B says:
Welcome to HP Total Care. My name is Ron . Please give me a few moments while I review your problem description details. 
NOTE: For security reasons, PLEASE DO NOT send credit card information via chat.  [Wednesday, April 20, 2011 3:14 AM] -- Ron B says:
Hello Armando, how are you doing today? 
 [Wednesday, April 20, 2011 3:14 AM] -- Armando Arm says:
thanks fine. and you? [Wednesday, April 20, 2011 3:14 AM] -- Ron B says:
Glad to hear that you are fine! [Wednesday, April 20, 2011 3:15 AM] -- Ron B says:
Thank you for asking. I’m doing fine. [Wednesday, April 20, 2011 3:15 AM] -- Ron B says:
Could you please elaborate the issue ? [Wednesday, April 20, 2011 3:16 AM] -- Armando Arm says:
ok when I playing online games my Laptop freezes with sound beep and I have to manually shut down then power on again.  [Wednesday, April 20, 2011 3:17 AM] -- Ron B says:
Is this happens only with the online games ? [Wednesday, April 20, 2011 3:18 AM] -- Armando Arm says:
yes ... multi player online game... not offline...  [Wednesday, April 20, 2011 3:18 AM] -- Ron B says:
Do not worry, Armando. I will try my best to provide you with the required assistance and help you to resolve the issue.  [Wednesday, April 20, 2011 3:18 AM] -- Ron B says:
May I know since when are you facing this issue ? [Wednesday, April 20, 2011 3:19 AM] -- Armando Arm says:
thank you very much [Wednesday, April 20, 2011 3:19 AM] -- Ron B says:
You are most welcome. [Wednesday, April 20, 2011 3:19 AM] -- Armando Arm says:
2 month ago when I first played online game [Wednesday, April 20, 2011 3:19 AM] -- Ron B says:
Could you please provide me the serial number and the product number of your PC? 
This will help me to check the system specifications.  [Wednesday, April 20, 2011 3:20 AM] -- Armando Arm says:
S/N: CNF0258NHD .. Product Number: VX197AV [Wednesday, April 20, 2011 3:21 AM] -- Ron B says:
Thank you for the information. [Wednesday, April 20, 2011 3:21 AM] -- Ron B says:
Perform the below steps in your PC : [Wednesday, April 20, 2011 3:21 AM] -- Ron B says:
Click start >> here in start search box type %temp% and hit enter on the keyboard. [Wednesday, April 20, 2011 3:21 AM] -- Ron B says:
Thsi will open temp window. [Wednesday, April 20, 2011 3:22 AM] -- Armando Arm says:
opened [Wednesday, April 20, 2011 3:23 AM] -- Ron B says:
Here select all the files and folders and delete them. [Wednesday, April 20, 2011 3:23 AM] -- Ron B says:
Some of the files may not delete skip those files and delete remainig files. [Wednesday, April 20, 2011 3:23 AM] -- Armando Arm says:
FXSAPIDebugLogFile can't delete it ? [Wednesday, April 20, 2011 3:24 AM] -- Armando Arm says:
ok [Wednesday, April 20, 2011 3:24 AM] -- Armando Arm says:
deleted [Wednesday, April 20, 2011 3:24 AM] -- Armando Arm says:
ooo one more thing sorry [Wednesday, April 20, 2011 3:24 AM] -- Ron B says:
Fine. [Wednesday, April 20, 2011 3:25 AM] -- Armando Arm says:
correcting after playing short time its freeze not in first lunch. [Wednesday, April 20, 2011 3:25 AM] -- Ron B says:
Now, open the internet explorer and try to play online games. [Wednesday, April 20, 2011 3:25 AM] -- Armando Arm says:
its freezing after 10 - 30 min playing. [Wednesday, April 20, 2011 3:25 AM] -- Armando Arm says:
everytime. [Wednesday, April 20, 2011 3:26 AM] -- Armando Arm says:
now its ok u know everything  [Wednesday, April 20, 2011 3:26 AM] -- Ron B says:
Thank you very much. [Wednesday, April 20, 2011 3:27 AM] -- Armando Arm says:
I'm not using browser to play . its a stand alone application. [Wednesday, April 20, 2011 3:27 AM] -- Ron B says:
Have you installed the game in your PC ? [Wednesday, April 20, 2011 3:28 AM] -- Armando Arm says:
yes. [Wednesday, April 20, 2011 3:28 AM] -- Armando Arm says:
the games. [Wednesday, April 20, 2011 3:28 AM] -- Armando Arm says:
lots of games. [Wednesday, April 20, 2011 3:29 AM] -- Armando Arm says:
and every one freezing in online mode after playing 10 or more min. [Wednesday, April 20, 2011 3:29 AM] -- Ron B says:
Fine. [Wednesday, April 20, 2011 3:29 AM] -- Ron B says:
Check if you are able to play the games with out any issues now. [Wednesday, April 20, 2011 3:30 AM] -- Armando Arm says:
ooo.. I deleted temp files lots of time. same problem. [Wednesday, April 20, 2011 3:30 AM] -- Ron B says:
Are you able to play the game before with out any issues ? [Wednesday, April 20, 2011 3:31 AM] -- Armando Arm says:
and I'm using wifi internet for online game modes  [Wednesday, April 20, 2011 3:31 AM] -- Armando Arm says:
no. only online games are freezing. offline mode are very good [Wednesday, April 20, 2011 3:32 AM] -- Armando Arm says:
not freezing  [Wednesday, April 20, 2011 3:32 AM] -- Ron B says:
That,s great! [Wednesday, April 20, 2011 3:32 AM] -- Ron B says:
In this case, let us reset the internet explorer settings. [Wednesday, April 20, 2011 3:33 AM] -- Ron B says:
Perform the below steps in your PC ; [Wednesday, April 20, 2011 3:33 AM] -- Ron B says:
Open internet explorer. [Wednesday, April 20, 2011 3:34 AM] -- Armando Arm says:
I'm not using internet explorer for playing games. its an application .. the game is lunching from exe file.  [Wednesday, April 20, 2011 3:35 AM] -- Ron B says:
Let me know the application that you are using to play games . [Wednesday, April 20, 2011 3:35 AM] -- Armando Arm says:
multiplayer mode. for example. you know the game Assassins Creed Brother hood ?  [Wednesday, April 20, 2011 3:36 AM] -- Armando Arm says:
or All Point Bulletin, or Battlefield bad Company 2 [Wednesday, April 20, 2011 3:36 AM] -- Armando Arm says:
etc [Wednesday, April 20, 2011 3:36 AM] -- Ron B says:
Have you installed this games in your PC ? [Wednesday, April 20, 2011 3:37 AM] -- Armando Arm says:
you just asked. yes of course. C:\Program files\.... [Wednesday, April 20, 2011 3:37 AM] -- Ron B says:
Fine. [Wednesday, April 20, 2011 3:37 AM] -- Ron B says:
Please try to play those game right now and check for the issue. [Wednesday, April 20, 2011 3:39 AM] -- Armando Arm says:
and if its freeze again I will have to shut down .. so our conversation will end. and I have to connect again and explain everything again. so I can't. because I know that its not fixed.  [Wednesday, April 20, 2011 3:40 AM] -- Armando Arm says:
I need to fix this problem.. my laptop is in warranty..  [Wednesday, April 20, 2011 3:40 AM] -- Ron B says:
In case, if issue still persists please download and install the graphics card drivers in your PC ? [Wednesday, April 20, 2011 3:40 AM] -- Ron B says:
/pub/softpa        q/sp52001-52500/sp52307 [Wednesday, April 20, 2011 3:40 AM] -- Armando Arm says:
its up to date from HP.com! [Wednesday, April 20, 2011 3:41 AM] -- Ron B says:
Also make sure the power adaptor is connected while playing games mostly. [Wednesday, April 20, 2011 3:41 AM] -- Ron B says:
Yes. [Wednesday, April 20, 2011 3:42 AM] -- Armando Arm says:
its always connected.. I think the problem is in Wireless card  [Wednesday, April 20, 2011 3:42 AM] -- Armando Arm says:
the video driver is up to date [Wednesday, April 20, 2011 3:43 AM] -- Armando Arm says:
all drivers is up to date. [Wednesday, April 20, 2011 3:43 AM] -- Armando Arm says:
sorry are up to date [Wednesday, April 20, 2011 3:43 AM] -- Ron B says:
As the games are installed in your PC , these are not online games. [Wednesday, April 20, 2011 3:44 AM] -- Armando Arm says:
I'm playing this games in online multiplayer mode they also have single player mode, but I'm playing in multiplayer ONLINE mode.. so its online game. [Wednesday, April 20, 2011 3:45 AM] -- Armando Arm says:
I'm using internet connection to connect the games server!  [Wednesday, April 20, 2011 3:45 AM] -- Armando Arm says:
to play online [Wednesday, April 20, 2011 3:45 AM] -- Ron B says:
In this case, you have to reset the internet explorer. [Wednesday, April 20, 2011 3:46 AM] -- Ron B says:
I request you to perform the below steps : [Wednesday, April 20, 2011 3:46 AM] -- Ron B says:
Open internet explorer. 
Clcik on tools and then clcik on internet options.  [Wednesday, April 20, 2011 3:46 AM] -- Ron B says:
Here clcik on advanced tab, [Wednesday, April 20, 2011 3:46 AM] -- Armando Arm says:
why reset IE if I'm not using IE?  [Wednesday, April 20, 2011 3:46 AM] -- Ron B says:
And then clcik on reset button at bottom. [Wednesday, April 20, 2011 3:46 AM] -- Ron B says:
And clcik ok. [Wednesday, April 20, 2011 3:47 AM] -- Ron B says:
As this is online games, you have to reset the internet explorer settings. [Wednesday, April 20, 2011 3:47 AM] -- Armando Arm says:
so as I understand you never played online multiplayer games? I don't have IE its unistalled.. [Wednesday, April 20, 2011 3:48 AM] -- Armando Arm says:
its lunching from the game exe.. game Main menu/Multipalyer select server and play the game.  [Wednesday, April 20, 2011 3:49 AM] -- Armando Arm says:
and my PC freezing after 10 min everytime. how to resolve this problem? [Wednesday, April 20, 2011 3:50 AM] -- Ron B says:
Armando, all the online games are related to internet explorer.  [Wednesday, April 20, 2011 3:50 AM] -- Ron B says:
I request you to reset the internet explorer. [Wednesday, April 20, 2011 3:51 AM] -- Armando Arm says:
ok let mi install it and do what you said.  [Wednesday, April 20, 2011 3:51 AM] -- Armando Arm says:
sorry me* [Wednesday, April 20, 2011 3:52 AM] -- Ron B says:
Thank you. [Wednesday, April 20, 2011 3:52 AM] -- Armando Arm says:
ok I installed and reseted and restarted IE [Wednesday, April 20, 2011 3:53 AM] -- Ron B says:
Also I will provide you the flash player. [Wednesday, April 20, 2011 3:54 AM] -- Ron B says:
Dowmnload and install flash player : 
 [Wednesday, April 20, 2011 3:54 AM] -- Ron B says:
www.filehippo.com/download/file/986e86fbb4e7b7a0bcf7b5da27c1cca4b9149c314daf8a3e72a69b792545acf8/ [Wednesday, April 20, 2011 3:54 AM] -- Ron B says:
The above mentioned URL will take you to a non-HP Web site. HP does not control and is not responsible for information outside of the HP Web site. 
 [Wednesday, April 20, 2011 3:55 AM] -- Armando Arm says:
Ron. I'm not using flash player ,.,.. not playing flash games from the IE!!! its build in game multiplayer mode .. and my laptop freeze after 10 min how to resolve?? [Wednesday, April 20, 2011 3:56 AM] -- Armando Arm says:
C:\Program Files (x86)\Ubisoft\Assassin's Creed Brotherhood\ACBSP.exe using this application ... no IE no Flash Player ! [Wednesday, April 20, 2011 3:56 AM] -- Armando Arm says:
please search in google your youtube and see how its working.....! its not using IE or Flash Player [Wednesday, April 20, 2011 3:56 AM] -- Armando Arm says:
sorry your=or* [Wednesday, April 20, 2011 3:57 AM] -- Ron B says:
May I know since when are you facing this issue ? [Wednesday, April 20, 2011 3:58 AM] -- Armando Arm says:
2 month ago. [Wednesday, April 20, 2011 3:58 AM] -- Ron B says:
Well is this game is preinstalled in your PC ? [Wednesday, April 20, 2011 3:59 AM] -- Armando Arm says:
what do u mean by Preinstalled? I brought the GAME DVD and installed it. [Wednesday, April 20, 2011 4:00 AM] -- Ron B says:
In this case, uninstall the game from your PC and reinstall it again from the DVD. [Wednesday, April 20, 2011 4:00 AM] -- Armando Arm says:
did it 10 time or more. [Wednesday, April 20, 2011 4:01 AM] -- Armando Arm says:
single player mode not freezing .. multiplayer mode freezing  [Wednesday, April 20, 2011 4:01 AM] -- Armando Arm says:
you know what I mean? by single player or multi player? [Wednesday, April 20, 2011 4:01 AM] -- Ron B says:
I understand your concern. [Wednesday, April 20, 2011 4:02 AM] -- Armando Arm says:
thanks.. and how to solve the problem? [Wednesday, April 20, 2011 4:02 AM] -- Ron B says:
This is the games which is installed by your self in your PC. [Wednesday, April 20, 2011 4:02 AM] -- Ron B says:
Thsi is not preinstalled game from HP. [Wednesday, April 20, 2011 4:02 AM] -- Ron B says:
I request you to uninstall and reinstall the games in your PC. [Wednesday, April 20, 2011 4:02 AM] -- Armando Arm says:
and whats the diff? [Wednesday, April 20, 2011 4:03 AM] -- Armando Arm says:
did it 10 time. 1 hour ago did it again!!! [Wednesday, April 20, 2011 4:03 AM] -- Armando Arm says:
my friend is using HP laptop with lower specification and no problem [Wednesday, April 20, 2011 4:04 AM] -- Ron B says:
This issue involves a device/software that is not an HP preinstalled product; We have limited technical support information on this product. For further assistance please contact the manufacturer of the device/product.  [Wednesday, April 20, 2011 4:05 AM] -- Ron B says:
Make a note of the chat activity ID:10649208. [Wednesday, April 20, 2011 4:05 AM] -- Ron B says:
Thank you for contacting HP Total Care Real-Time chat support. If you need further assistance, please contact us again at: 
www.hp.com/support/chat 
Chat support is available 24 hrs a day, 7 days a week. 
Please take the time to register your HP product and the products Care Pack at: 
Registration: http://www.register.hp.com 
Care Pack registration: http://www.hp.com/go/hpcarepack/register 
For information on keeping your HP and Compaq products up and running, please visit our Web site at: 
http://www.hp.com/go/totalcare [Wednesday, April 20, 2011 4:05 AM] -- Ron B says:
Bye. [Wednesday, April 20, 2011 4:06 AM] -- Armando Arm says:
no no no.. I got problem with my HP laptop. [Wednesday, April 20, 2011 4:06 AM] -- Automatically generated message:
The support specialist has closed your support request.
WTH is this?  !!!!!!!!!!!!!!!!!!!!!!!

Answer 1

FNALLY HERE IS THE PERFECT SUPPORTER !!!!! they need guys like this one!!!!!!!! and thanks to him AGAIN!
please read chat dialog below
[Wednesday, April 20, 2011 4:23 AM] -- Automatically generated message:
Your support request has been submitted and is in queue. Please wait momentarily while the system connects you with the next available support specialist.
 [Wednesday, April 20, 2011 4:23 AM] -- Automatically generated message:
You are now chatting with support specialist Adriel Y.
 [Wednesday, April 20, 2011 4:24 AM] -- Adriel Y says:
Welcome to hp total care for desktops. My name is Adriel. Please give me a few moments while i review your problem description details. 
Note: for security reasons, please do not send credit card information via chat. 
 [Wednesday, April 20, 2011 4:24 AM] -- Adriel Y says:
Hi Amando.
 [Wednesday, April 20, 2011 4:24 AM] -- Adriel Y says:
How are you doing today?
 [Wednesday, April 20, 2011 4:24 AM] -- Armando Arm says:
hello bad
 [Wednesday, April 20, 2011 4:26 AM] -- Adriel Y says:
I'm sorry to know that.
 [Wednesday, April 20, 2011 4:26 AM] -- Adriel Y says:
I understand that, your PC is freezing. Right?
 [Wednesday, April 20, 2011 4:26 AM] -- Armando Arm says:
yes
 [Wednesday, April 20, 2011 4:27 AM] -- Adriel Y says:
Okay. Lets work together to isolate the issue.
 [Wednesday, April 20, 2011 4:27 AM] -- Adriel Y says:
Since when are you experiencing this issue
 [Wednesday, April 20, 2011 4:27 AM] -- Armando Arm says:
ok
 [Wednesday, April 20, 2011 4:30 AM] -- Adriel Y says:
Please provide me a detailed description of what all happened earlier & What troubleshooting steps have performed?
 [Wednesday, April 20, 2011 4:31 AM] -- Armando Arm says:
when I first time installed the games brought from known brands in game development such as EA games, Ubisoft and tried to play them in multiplayer online mode. My laptop freezed in after 10 min playing everytime 
 [Wednesday, April 20, 2011 4:31 AM] -- Armando Arm says:
but playing single player mode (offline) nothing happens no freeze all good 
 [Wednesday, April 20, 2011 4:33 AM] -- Adriel Y says:
Okay.
 [Wednesday, April 20, 2011 4:33 AM] -- Armando Arm says:
I'm using Wifi internet connection.
 [Wednesday, April 20, 2011 4:36 AM] -- Adriel Y says:
Are you playing online games?
 [Wednesday, April 20, 2011 4:36 AM] -- Armando Arm says:
online but not using any browser .
 [Wednesday, April 20, 2011 4:37 AM] -- Adriel Y says:
Okay.
 [Wednesday, April 20, 2011 4:37 AM] -- Adriel Y says:
Please provide your Notebook’s Serial number & Model number to check product specifications.
 [Wednesday, April 20, 2011 4:37 AM] -- Adriel Y says:
Check the side or back panel of the computer case. Model number & serial number will be mentioned on grey sticker(Not the Microsoft’s sticker).
 [Wednesday, April 20, 2011 4:38 AM] -- Armando Arm says:
s/n: CNF0258NHD... Product: VX197AV
 [Wednesday, April 20, 2011 4:38 AM] -- Armando Arm says:
Okey?
 [Wednesday, April 20, 2011 4:38 AM] -- Armando Arm says:
sorry Okay?
 [Wednesday, April 20, 2011 4:39 AM] -- Adriel Y says:
Thank you for the information.
 [Wednesday, April 20, 2011 4:39 AM] -- Adriel Y says:
Give me 5 minutes to go through PC specifications.
 [Wednesday, April 20, 2011 4:39 AM] -- Armando Arm says:
your welcome
 [Wednesday, April 20, 2011 4:39 AM] -- Armando Arm says:
Okay
 [Wednesday, April 20, 2011 4:45 AM] -- Adriel Y says:
Thank you for being online.
 [Wednesday, April 20, 2011 4:45 AM] -- Adriel Y says:
As per your HP Envy 17t-1000 CTO Notebook PC specifications, reason for the issue is graphics memory.
 [Wednesday, April 20, 2011 4:45 AM] -- Armando Arm says:
your welcome
 [Wednesday, April 20, 2011 4:46 AM] -- Armando Arm says:
how can we resolve it?
 [Wednesday, April 20, 2011 4:47 AM] -- Adriel Y says:
I mean, graphics memory is less in all the Notebooks and that's why, you are able to play in offline mode and when trying to play in online mode, PC requires more graphics and as the PC can't provide more graphics, your PC is freezing.
 [Wednesday, April 20, 2011 4:47 AM] -- Adriel Y says:
However, lets try resetting IE. This may not resolve the issue but makes sure that, there is no issue with Internet connectivity.
 [Wednesday, April 20, 2011 4:48 AM] -- Armando Arm says:
I doubt on my wireless card because 2 days ago I updated to the last version one more game started to freeze after that.
 [Wednesday, April 20, 2011 4:49 AM] -- Adriel Y says:
Okay.
 [Wednesday, April 20, 2011 4:49 AM] -- Armando Arm says:
in multiplayer online mode . not using IE 
 [Wednesday, April 20, 2011 4:49 AM] -- Adriel Y says:
May I know, how exactly you are connecting in multiplayer online mode?
 [Wednesday, April 20, 2011 4:51 AM] -- Armando Arm says:
entering from the game main menu / Multiplayer Online mode connecting to there server and playing the game 10 or 20 min and after that its freezing and I have to shut down manually
 [Wednesday, April 20, 2011 4:52 AM] -- Adriel Y says:
Thank you for your information.
 [Wednesday, April 20, 2011 4:52 AM] -- Armando Arm says:
do you know Ubisoft company?
 [Wednesday, April 20, 2011 4:52 AM] -- Adriel Y says:
No, Armando.
 [Wednesday, April 20, 2011 4:52 AM] -- Adriel Y says:
To isolate the issue, you can try connecting the notebook to any other wireless network or connect through wired internet connection.
 [Wednesday, April 20, 2011 4:54 AM] -- Armando Arm says:
is it possible that the problem is in WIFI card? or driver version?
 [Wednesday, April 20, 2011 4:54 AM] -- Adriel Y says:
If the game working fine in wired internet connection, issue is with wireless device. If issue persists with both wired and wireless networks, issue will be graphics.
 [Wednesday, April 20, 2011 4:55 AM] -- Adriel Y says:
Normally, Wifi and driver version may affect the Network connectivity.
 [Wednesday, April 20, 2011 4:56 AM] -- Adriel Y says:
If the issue with graphics, you can contact nearest HP service center to upgrade the graphics of Notebook.
 [Wednesday, April 20, 2011 4:56 AM] -- Adriel Y says:
Make a note of Activity id: 10650273 
Is there any other desktop related issue that I can assist? 
[Wednesday, April 20, 2011 4:57 AM] -- Armando Arm says:
ok thank you very much. you are the only one supporter that understood me correctly. its 5 supporters I chatted with they don't know anything.. how they working in that company ! I already posted in forum about them.... THANK YOU VERY MUCH AGAIN!!!!
 [Wednesday, April 20, 2011 4:59 AM] -- Adriel Y says:
You are most welcome, Armando.
 [Wednesday, April 20, 2011 4:59 AM] -- Adriel Y says:
Thank you for your appreciations.
 [Wednesday, April 20, 2011 4:59 AM] -- Armando Arm says:
thank you bye
 [Wednesday, April 20, 2011 4:59 AM] -- Armando Arm says:
thank you for help
 [Wednesday, April 20, 2011 4:59 AM] -- Adriel Y says:
I'll escalate your concerns to our technical team and please don't worry on this PC issue.
 [Wednesday, April 20, 2011 4:59 AM] -- Adriel Y says:
Isolate the issue with connectivity and makes sure whether issue with connectivity or graphics.
 [Wednesday, April 20, 2011 5:00 AM] -- Adriel Y says:
Thank you for your patience all through.
 [Wednesday, April 20, 2011 5:00 AM] -- Adriel Y says:
I wish, your issue resolves & you'll succeed in troubleshooting.
 [Wednesday, April 20, 2011 5:00 AM] -- Armando Arm says:
ok thank you too and have a nice day
[Wednesday, April 20, 2011 5:00 AM] -- Adriel Y says:
You are valuable at HP. We look forward to provide consistent service. 
If you’ve any future queries, please don’t hesitate to contact. We’re glad to assist you. 
Thank you so much.
 [Wednesday, April 20, 2011 5:01 AM] -- Adriel Y says:
You too have a great day.
 [Wednesday, April 20, 2011 5:01 AM] -- Adriel Y says:
Thank you for contacting HP Total Care Real-Time chat support. If you need further assistance, please contact us again at: 
www.hp.com/support/chat 
Chat support is available 24 hrs a day, 7 days a week. 
Please take the time to register your HP product and the products Care Pack at: 
Registration: www.register.hp.com 
Care Pack registration:www.hp.com/go/hpcarepack/register 
For information on keeping your HP and Compaq products up and running, please visit our Web site at: 
www.hp.com/go/totalcare
 [Wednesday, April 20, 2011 5:02 AM] -- Automatically generated message:
The support specialist has closed your support request.
THIS IS THE RIGHT SUPPORT THAT HAVE TO ALL SUPPORTERS LEARN!!!!!!!!!!!!