Support issues and lack of responsibi​lity to fix them

Dear BlackBerry,
I almost gave up on you this year, but when you announced all new products I decided to give you a last chance.  The Z10 is a great product.  I love it, BUT... the darn thing reboots on me at least once a day and sometimes 3-4 times a day.  It happens when I'm using an app and it happens when it is sitting on the desk in front of me and I'm not using it.
It is in your best interest as a company to keep your customers and fix this and other issues and FORCE wireless carriers to push updates to their customers.  I'm assuming you have an OS fix for this since the reboot problem has been know for many months now.  I'm with Verizon Wireless in the USA and I have called them many times about this issue and they seem sympathetic but they have not pushed an OS update since May when I bought the phone.  This is the final straw for me.  I have been a loyal BlackBerry owner/user for a decade, but if you can't support your products (or force the carriers to support them) then I will have to reluctantly switch to another platform.
Please help your loyal customers and get the carriers to push an OS update that fixes the reboot issue.
Thank you,
Matt

i know many that have done this manual update
http://supportforums.blackberry.com/t5/BlackBerry-​10-OS-Device-Software/Upgrading-OS10-devices-using​...
OS updates are controlled by carrier so they can train their support personnel prior to sending out the OS update.
My neighbor tells me about his 3 different android devices not getting an update cause carrier controls it.
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    Never used it, as far as I heard especially since tha latest (recent) update this got a lot better)
    You don't. Try to be a foreigner permanently based abroad and the usefulness of these tools (Dictionaries, translators, etc.) will appear immediately, especially when you have to handle or even study characters based on ideograms. Now, Android (Which i insist in saying i don't like due to their philosophy), offers not only a good mobile translating app (including a function where you take a picture then just scroll your finger on the words you want to be translated and translation pops up in a moment) but if you don't like it you can also find a wide choice of tools (Pleco and Hanping being among them and their developers having no intention to expand on WP for now and some not even in the future). In this perspective, what for you is useless or secondary, for people like me (and other expats who do business and work abroad) is a killer application. Google got it. Microsoft and Nokia, it seems, don't.
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    Let's try to be constructive. This OS must not be built based on what you as Blog Admin like or don't like. It has to be built to cater for a wide range of users. Now, you don't like that led because apparently your tiles make you happy. I, don't spend all my day watching tiles. I work too so the phone goes in standby and since it's permanently muted (no ring, no vibration), LED is key to understand when i get emails or sms' or other notifications. I am not asking a multicolour LED as in Samsung devices (which allow you to assign a colour and vibration combination to different accounts so you understand based on colour and vibration what is important and what is not; but at least a basic primitve LED telling people "Hey you got mail or SMS". If it's not a LED, a screen notification waking up the phone from standby would to as well. As far as i know it's not present. It was present in many Android devices as both standard or third party app since the very first basic versions.
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    Let me explain you a basic of marketing so you understand when it's not the case to defend a brand beyond reasonable limits even when you administer their blog.
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    Test the device simulating the job a professional user doess (typing mails all the time, text messages, interacting with web content, copy/paste, translating and sharing data, sending data to other apps in a snap), then multiply that for 7 days a week and then experience the frustration accumulating day after day. In my case, this is further amplified by the fact that i come from a device that has spoilt me allowing me to do things in a snap.
    This phone, as is, is no game!

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