Support job

Hi fiiends
In SAP support job, when we reach to office and open our system, where we click to check what ticket i have to solve.
Can any one please send detail steps how our job start, how we solve, what other issues involved, what tools we use, review meeting, arguments etc.
Thanks
Raj

Hi,
Normally your company will be using a support tool for solving tickets. in your mailbox, u will find
the ticket which is assigned to you.
if you are not clear about the ticket, you will respond bac to the end-user or the concerned person
regarding the issue. he will give u more clarifications regarding the problem he is facing.
you may still request him to send a screen-shot of the problem he is facing to get a more clearer
pictures. like this you will have many interactions.
you then work on the issue and solve it. you then do proper testing and take an approval from the enduser for the same and ask him to close the ticket.
regards,
anand

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Future career growth in SAP BW Support JOB Profile

Hi,
I am new in SAP domain. I got a job in multinational company.
My current job profile is SAP BW support.
I was a fresher in SAP BW when i joined this organization. But they mainly involved in support and few implementation/Enhancement activities. Here am not finding any chance to work in SAP BW full end-to-end life cycle implementation. Is implementation experience is mandatory to get job in other good companies?
Am worried of my career because am working only in support only. Please advise me how i should take a move for having growth in my career. Is there are lot of job oppurtunities available in other companies as a SAP BW support job profile? What is future groth in it?
Please help!
Thanks in advance.

Hai
Try to Work on what u got ,after 2 Years there is a huge recruitment for SAP Supporti n BI.
There is a lot of Benifits in BI Compared to any other module .Since it is technofunctional module(Very Good in Market)
Assign Points if it is Useful
Thank u
Naveen

Request for support jobs

hi all,
can any one explain me wht is meant by support jobs?? and what is the roll of bw consultant in support job?? and wht are the major tickets that come accross in support jobs?? plz provide me any documentation... thanks in advance
with regards,
uday kiran

Hi uday,
nobody can pridict what type of issue you may face in support project?
generally depending on the support type like 1st line support second line support you responsiblilities may be diffrent

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Hi all,
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points wil be assigned
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---> roles and responsibilities depend on your team and the project. In braoder sense, you have to carry out all the data loads, loading planning sequesnce, sending the status, updating tracking file etc.
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Is SAP support job is Good For future??

I got a job offer as a SAP support on multiple modules[MM,SD,ABAP]. Company bond is 4 years[company is trusted] and i need to work on as a SAP support for 4 year[no implemention].
Is SAP support have a future or not?tell me the growth and salary after 4 year.I don't have a SAP certificate and course, but i have done my java course. Tell me can i accept job offer or not. Salary is 2.4 lakhs per annum and then 3.6lakhs per annum then 3rd and 4th year not so much growth.
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Hi Sonal,
I am into SAP from the past 6 years.
Future in SAP is always best. I have seen many consultants rising with good track in there career.
Your friend RAJ is so lucky that without any SAP background, he got an opportunity in it.
I suggest you people to utilize it.
Don't think really SAP Support means - you need to provide your services only for existing developments. Apart from the existing developments you received new developments as part of Support project.
Currently I am working in Support project but literally speaking I worked on only 5% of the existing developments, but 95% worked on all the new developments.
As you said RAJ has to work on different modules - yes of course as SAP consultants we can stick to only one module. If a consultant has multiple modules then his demand would grow to high in the point of opportunities.
Never think that you have to be in Support project on different modules for 4 or more years. Just think that you don't have offer in your hand now, then what is your approach? What are you going do? Are you going to learn any technology? If yes, how are the openings for the technology you have choose after you complete your training?
Just ask these questions to yourself? If you really don't want to waste time and want to click soon in your career then you have the option already waiting for you to move to SAP.
SAP is always king in ERP industry. The growth, onsite opportunities, challenging career etc will always be there here. The only thing you need to do is - Dedication, Hardworking and Updating your self on different modules always.
I think I have provided you enough information. If you have any doubts further please feel free to ask.
It's not only me, but everyone would suggest you the same.
JUST DON'T LOOSE AN OPPORTUNITY WHERE YOU CAN GROW ALWAYS...!!!
Regards,
Rafi

Secure Enterprise Search Quality Support - job requirement

Greetings!!!
We currently have the following requirement for the experience Consultants with one of our fortune clients. Please respond if you have any consultants available with the skill sets mentioned below.
Quality Analyst REQ:
Location : Indianapolis,IN
I also would like for the resource to be knowledgeable in Global Privacy, CFR Part 11, GMP, GPP, GCP, and familiar with the Corporate Computer Systems policies and procedures. At a glance, below are some of the things I would need for the resource to do.
Secure Enterprise Search Quality Support
Local SOPs and Guidelines (Most of these are being neglected and we have an audit coming soon)
· Validation Strategy
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· Personnel Training Qualifications
· Data and Integration Architecture
· Document Management Guidelines
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Hi Joaquin,
According to your description, the error occurred when you re-created the Search Service Application.
Based on the error message, I recommend to verify the things below:
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Please go to Central Administration > Application Management > Configured service application associations > Click Default to see if the Search Service application is checked.
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Please go to Central Administration > Application Management > Manage service applications > Highlight the Search Service Application > Click Properties in the ribbon > Change
the two app pool to SharePoint Web Services Default: App Pool For Search Admin Web Service and Application Pool for Search Query and Site Settings Web Service.
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Best regards.
Thanks
Victoria Xia
TechNet Community Support

Background Job Finishing with Database system not supporting

Hi All,
When i am running the RSCOLL00 program its executes all the programs and finally it says DataBase system not supporting.
And i am not getting any dumps.
Due to this in ST03N i could nt able to find the data for the present day and also last minutes load.
Please guide me.
Thanks,
Mahesh

Hi Kaushik,
here is the log
Job started
Step 001 started (program RSCOLL00, variant , user ID HOUSEKEEPING)
Clean_Plan:Cleanup of DB13 Plannings
Clean_Plan:started by RSDBPREV on server tcs050983
Clean_Plan:Cleaning up jobs of system PI7
Clean_Plan:finished
Database system not supported
Job finished
Thanks,
Mahesh

Patch Wizard - Support Filter question

I've installed the Support Filter on my 11.5.10 CU2 system and ran it as a test to make sure my system would qualify for Extended Support.
The overall status of the job shows Recommended=0 and New Code level=0 so at first appearance it looks good.
However if I check the job status and sub requests of my 'Support' job I see a couple of requests that ended with warning.
The first job 'Submit Recommended Patches (wrapper) shows this in the Request Log:
**WARNING: Some patch information not uploaded correctly**
Patches which encountered problems during Upload:
1. 2147366
2. 2372715
If I look a little closer I see there are some INFO lines that say:
INFO: The patch does not contain f2147366.ldt since it is an old patch. Patch Advisor cannot be used for this patch.
INFO: The patch does not contain f2372715.ldt since it is an old patch. Patch Advisor cannot be used for this patch.
The jobs after that finish as Completed Normal" but the last job PWSTATUSTRACKER ends with 'warning' and the request logs shows:
+---------------------------------------------------------------------------+
Start of log messages from FND_FILE
+---------------------------------------------------------------------------+
Status Tracker: This request set is the dummy request to track the status of individual requests and assign the right status to the request set
Current request id : 783826
Current request set id : 783544
783783 Normal
783779 Normal
783776 Normal
783774 Normal
783771 Normal
783546 Warning
783825 Paused
Overall request set Status is Error
+---------------------------------------------------------------------------+
End of log messages from FND_FILE
+---------------------------------------------------------------------------+
So is the overall status 'warning' due to the error where a couple of patches couldn't be uploaded but otherwise looks good.
My next step would be to submit a 'Recommended Patches' job or the 'Recommended and New Code Levels"?

Hi,
So is the overall status 'warning' due to the error where a couple of patches couldn't be uploaded but otherwise looks good.You will need to download those patches and apply it manually -- Please see (OAM PADOWNLOAD AND PAANALYSIS CANNOT DIFFERENTIATE BETWEEN 11.0 AND 11i PATCHES [ID 352212.1]) for details.
My next step would be to submit a 'Recommended Patches' job or the 'Recommended and New Code Levels"?Please see (Patch Wizard Utility [ID 976188.1]).
Thanks,
Hussein

How to schedule a job occurring time for 1 1/2 hour in sql server

how to schedule a job occurring time for 1 1/2 hour in sql server

Hi,
This is a known issue in the previous SQL Server version and has been fixed in SQL Server 2012. You should be able to set 90 minutes and the change would be saved in SQL Server 2012.
http://connect.microsoft.com/SQLServer/feedback/details/346786/ssms-does-not-support-job-schedule-frequencies-greater-than-60-minutes
Currently, you may schedule the job to occur every 1 hour or you may refer to the suggestion by Latheesh to get around this.
Thank you for your understanding.
Tracy Cai
TechNet Community Support

How to schedule a job poles for a entry in a table.

Hi All ,
I have to schedule a job which runs somw stored procedures only on sunday and monday of a week at 3 AM in the morning.
The condition is that another application puts an entry into a table around 3 AM (some times before and some times late), now my should query
count in the table and runs the procs , however once its done ,it should do it monday and then it should not run till next sunday.
I have successfully created a job which keeps failing till it receives the entry and successfully runs the proc once the entry is there...
However how to schedule this thing ..correctly I need help , I want this job to disable itself on sunday once the procs are run wake up next morning
run again..and then next week ..
Following is the job ,
BEGIN
-- Job defined entirely by the CREATE JOB procedure.
DBMS_SCHEDULER.create_job (
job_name => 'TESTING_FIRST_JOB',
job_type => 'PLSQL_BLOCK',
job_action => 'BEGIN SEODS.test_procedure_11292011(); END;',
start_date => SYSTIMESTAMP,
repeat_interval => 'freq=minutely; byminute=5',
end_date => NULL,
enabled => TRUE,
comments => 'Job defined entirely by the CREATE JOB procedure.');
end;
=====================================================
and following is the proc...
create or replace
procedure
test_procedure_11292011 as
var number;
begin
insert into SEODS.job_status
values (systimestamp, 'JOB TEST_PROCEDURE_11292011 HAS STARTED SUCCESSFULLY');
commit;
SELECT COUNT(*)
INTO var
FROM seods.student_weekend_status;
if var=0 then
raise_application_error(-20101, 'There is no record in the student_weekend_status table');
else
all_realtime();
end if;
insert into SEODS.job_status
values (systimestamp, 'JOB TEST_PROCEDURE_11292011 HAS FINISHED SUCCESSFULLY');
commit;
end;
Thanks in advance , please help

Hi,
This is a known issue in the previous SQL Server version and has been fixed in SQL Server 2012. You should be able to set 90 minutes and the change would be saved in SQL Server 2012.
http://connect.microsoft.com/SQLServer/feedback/details/346786/ssms-does-not-support-job-schedule-frequencies-greater-than-60-minutes
Currently, you may schedule the job to occur every 1 hour or you may refer to the suggestion by Latheesh to get around this.
Thank you for your understanding.
Tracy Cai
TechNet Community Support

Can we have some old stuff back ? (Wishlist & Support)

I know wishlist wasn't quite working well but we could at least see others opinions and things happening. I've been with BC about 4 years so far and now it feels like the communication between BC and partners has been cut off a lot.
There's no wishlist to express ours need and idea. Support forum has been updated and a lot of sources were ommited. BC has been upgraded but reference & knowledge base never been updated. Obviously, BC has evolved a lot in past 4 years but it's been more unorganised.
Also, I miss the old support team via online chat. they were 10 times better & more helpful. No offence to current chat supports but quality of the support has been significantly dropped and I'm sure I'm not the only one feel this way. Bringing back the 'priority assignment' for support ticketing will be good idea as well.
I had an issue with customer service ticketing BCC not working and it took a couple of weeks for them only to tell me that it's not working as presented.
We really need to be updated on problems & errors as many of us dealing with clients as a paid partner. I had to drag that BCC issue for two weeks and I only have an answer "NO" to my client. I went through backend system with my client and briefed them "yes you can send notifications to others using this BCC field" (we were working on a workaround and the BCC was the main thing of it) and now I just feel frustrated.
I can understand that there's no ETA on the fix but I guess we need more elaborated explanation on things (e.g. what was cause of BCC issue, was it email related issue ? ) so we can respond to our clients better (without losing our professionalism)
As BC's trying to make more business out of us (paid partners), they need to respect our professionalism as well and be more responsive, I guess.
Not raging (at some stage, I was ) against BC but just want to know what other partners think as this is the only place I can express, really.

Hi there,
In terms of the KB.
You are probably looking at the old one.
New one:
http://helpx.adobe.com/business-catalyst/kb/modules-quick-reference.html
Have you checked out the guide section and faq section on these forums as well? Lots of cool stuff.
There is no Wishlist as there are other things a bit more tight in place where experienced partners work with BC on stuff for everyone. While the Amazon migration is taking a lot of man power out of BC development at the moment this was already seeing great and right features rolling out for all.
Support has gone through a lot of changes and had a bad patch but the ticket system is on an all new system and I BC had a big jump so they had to hire a lot of new people, and it was rough for a while but I think this has improved a lot and continues to prove as the support team gain more experience. You can only be good at a support job once you learn the system and get more experience. That can only happen with time.
In terms of problems and issues etc - You have the system status page, of which you can also subscribe too for updates via RSS and email:
http://status.businesscatalyst.com/
And the Blog is ALWAYS updated of the latest happenings. Big things like the Migrations partners have been getting emails and you will have seen this come through.
You also need to check the forums as well as a lot of things are covered more then once on here, If you have an issue make a ticket but it is likely BC already know and other partners have already passed it on.
Good to have feedback here and the team will defiantly take your points on board I am sure, but I just wanted to cover things as well, as often people just dont know things exist or dont check the right places for information saying there is none when BC defiantly does put the information out there.

FI/CO Production support

Hi All,
I am have an interview scheduled for FI/CO production support job, but I have never assumed the responsibility till date. I know about ticketing process and real-time issues, but for interview sake what areas do I need to brush up?
Month-end and Yr end closing processes I know....
Thanks,
Arya

Hi
tickets, monthend and year end activities,
and also new configuration settings...
1.
Ex: if ur company making payment one or two bank, if they need to make payment
from another bank also that time you need to configure outputformat for new bank,
new bank configuration.
2. is there any other new withholding TaX that time also you nned to configure.
finally new configuration setting also he will do at the time of support,
may be helpful this reply.....
regards
ss

Supporting Role

Can some one guide me what does a supporting person does in BW Project Implementation ??
Are there any phases in supporting job ?
What is Remedy tickets for SAP Problem ?
what is Escalate excerptions?
I know supporting person solves the problems but what kind of problems he/she has to perform ??
is it related to Tunning and PErformance or its completely different ?
Its kind of urgent....wating for guidance.
thanx in advance....
Macho G.

hi Macho,
check the role in bw http://help.sap.com/bp_biv235/bi_en/documentation/BW_ROLES_SKILLS.doc
'sap problem' remedy ticket in terms of 'program error' mostly -> oss note, or raise oss message.
problems are vary from data loading to reporting, transport, performance, etc.
for data load, take a look Siggi's weblog
/people/siegfried.szameitat/blog/2005/07/28/data-load-errors--basic-checks
hope this helps.

Pathetic Customer Support

How long can it take to delete an order.. Been five says and now five more. Deleted an order online and now they say its going to be another week to fix it. Lets try this the DELETE key.
I am done with Verizon, canceling FIOS and wireless.

I feel the same pain. Couple of years back Verizon used to have best customer service. Now, it is the worst. They pretend to be nice while you are talking to them but will never provide you any good service and forgot about return calls. Chances of winning lotto is higher then a return call from Verizon. Seems like they have a policy for not returning call backs or they have so many complaints that they are back-log for years. I don't think it is an American company any more otherwise they would put always put customer first. Think of it, I get better customer support from other companies who have out-source all support jobs. Although, I'm against out-sourcing American jobs, but I would not mind Verizon doing that and improve their support quality.
I hope some law maker notice their behavior and do something about it, otherwise many people will suffer. I pity them all.
<This thread has been thoroughly discussed and will now be locked.>
Message was edited by: Verizon Moderator

Production support role

Hello all,
I tried to find this information by searching this site but could not find exact anwswer i was looking for.
I have couple of questions:
1). In Production support job, what jobs are categorized as Level 1, Level 2 and Level 3 ....could you give some examples for each category.
2). for external system extraction using DB connect: what does it mean "extracting data from SQL server using DB connect in a flat file format". if we use DB connect to extract from external Database woulnt the data be in a tabular format in its database...i was confused is it possible to extract it in a flat file form

Hello all,
I tried to find this information by searching this site but could not find exact anwswer i was looking for.
I have couple of questions:
1). In Production support job, what jobs are categorized as Level 1, Level 2 and Level 3 ....could you give some examples for each category.
2). for external system extraction using DB connect: what does it mean "extracting data from SQL server using DB connect in a flat file format". if we use DB connect to extract from external Database woulnt the data be in a tabular format in its database...i was confused is it possible to extract it in a flat file form

Support job

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