Support Level Question

Hi,
After configuring we will do integration testing, expain me with the
example and i n case if we find any errors,how will we analyze that it's
a development error or the configuration error or the master data error?or even in terms of support?
Please help me out.I am really in need of an answer
Thanks,

Hi soumya,
Master Data Error:
This we can say related to Master data like G/L Master, Customer Master, Vendor Master, Cost center/Profit center ....
- When we are  changing this Error It won't update any Request.
- This can be done only in Production server.
Example:
Vendor code not defined xxxx company code
Development Error:
This we can say coding error like ABAP Dump, New Report development ....
Example:
When we are running the Payment run system goes ABAP runtime error.
_Customizing error_
This we can say table updating errors like configuration missing
- This will update through Customizing request in Dev. server to production server
Example:
Please maintain entries in Layout customizing
Message no. 8I743
Diagnosis
Entries for certificate layout are missing in customizing.
Hope Now clear.
Regards,
Kishore K

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