Support Level Question
Hi,
After configuring we will do integration testing, expain me with the
example and i n case if we find any errors,how will we analyze that it's
a development error or the configuration error or the master data error?or even in terms of support?
Please help me out.I am really in need of an answer
Thanks,
Hi soumya,
Master Data Error:
This we can say related to Master data like G/L Master, Customer Master, Vendor Master, Cost center/Profit center ....
- When we are changing this Error It won't update any Request.
- This can be done only in Production server.
Example:
Vendor code not defined xxxx company code
Development Error:
This we can say coding error like ABAP Dump, New Report development ....
Example:
When we are running the Payment run system goes ABAP runtime error.
_Customizing error_
This we can say table updating errors like configuration missing
- This will update through Customizing request in Dev. server to production server
Example:
Please maintain entries in Layout customizing
Message no. 8I743
Diagnosis
Entries for certificate layout are missing in customizing.
Hope Now clear.
Regards,
Kishore K
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Hi Gurus
I am currently working on SRM 7.0. I am facing a strange issue.
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For questions at item level it is just working fine.
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Go to http://service.sap.com/swdc
Choose:
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2. Entry by Application Group
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I have a very high-level question. I am not current on what would be the appropriate tool for my scenario.
My scenario...
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It would be more elegant , if you can classify this orders logically and provide two user interfaces one for each type.
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HI,
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Technical support interview questions
If you have intention to apply for technical support position, refer this list. They're 37 interview questions which 're the most often asked in technical support interview. Get your idea first I guess. You can see answer samples or suggestions and tips for each question by clicking on it. Link removed
I hope this helps you. Good luck in your interview.
Edited by: Lakshmipathi on Nov 11, 2011 2:33 PM
Please dont post such thread and deviate the forum rulesYou can find all your questions here:
[Technical support interview questions|http://freeinterviewquestions.net/technical-support-interview-questions/]
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I cannot reply to Apple Support Communities questions? I have already cleared caches and cookies and still no luck?
Click on one of those files, then go to Get Info in Finder: select what application should open such files.
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High Level Question - Why create a tag?
We have been using a component architecture for about three years that seems to be very similar to the JSP component architecture. We have UI components (such as a listbox, entryfield, table, tree, etc) and an associated renderer. In our JSPs we directly call the renderer though to render the component (the component delegates to it's renderer).
<%= pagebean.getEntryfield().render() %>
I still can't see the great benefit of hiding that in a tag, especially considering our developers and page designers are the same people, and they are very good at Java. I wanted to simplify the developer APIs as much as possible (avoiding XML, etc). That's why we've stuck with the above API versus using tags, not to mention debugging Java is much easier. I am really excited about JSF, hoping we can move to a standard API versus our propriatary one. What do you all think?
DaveWe have been using a component architecture for about
three years that seems to be very similar to the JSP
component architecture. We have UI components (such
as a listbox, entryfield, table, tree, etc) and an
associated renderer. In our JSPs we directly call the
renderer though to render the component (the component
delegates to it's renderer).
<%= pagebean.getEntryfield().render() %>
I still can't see the great benefit of hiding that in
a tag, especially considering our developers and page
designers are the same people, and they are very good
at Java. I wanted to simplify the developer APIs as
much as possible (avoiding XML, etc). That's why
we've stuck with the above API versus using tags, not
to mention debugging Java is much easier. I am really
excited about JSF, hoping we can move to a standard
API versus our propriatary one. What do you all
think?
DaveInteresting question ... and I hope the answer is equally illuminating.
JavaServer Faces has many aims, but an important aim relevant to this question is broadening the attractiveness of the Java platform to page authors and others who are not Java developers, and would find the syntax of your scriptlet to be totally opaque and not understandable. Further, what you haven't shown is how you configure the characteristics of your component (probably <jsp:set-property> or scriptlet expressions or something?).
One of the mechanisms to improve this attractiveness will be to have high quality tools support for JavaServer Faces components -- not just the standard ones, but anyone's third party library. Picture the user who wants to use, say, a Calendar component, and your page author is using a GUI. What the user wants to be able to do is drag a Calendar off a template, drop it into their page, pop open a properties window, and configure all the detailed settings -- never seeing a line of code. The tag class (and the associated metadata in faces-config.xml) are what makes it possible for the tool to know what properties go in the property sheet.
In your environment, where the page author is also a Java developer, you still get a little benefit (configuring components through tag attributes is still more concise than <jsp:setProperty> or scriptlets). But there are many many many more page authors in the world who don't know Java, and don't want to know Java. JavaServer Faces is after those folks too.
Craig McClanahan
PS: JavaServer Faces components can also be accessed at the Java API level, so you can use scriptlets to do so in your pages if you really want to. -
Support Level 1 is requiring Serial Number?
Hi All,
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Anyhow, I called Adobe support to find out if there was a problem and they said they couldn't help me unless I had a serial number. I had never heard of this before and asked where would I get a serial number? They said my reseller would have it. I contacted my reseller who said they don't have a serial number as they purchase bundles differently than via the portal (volume purchase). I again contacted support. I was on hold for a long time. Then I was being transferred to a supervisor, then I was disconnected. I then called back, was told I needed a serial number again. I again told them that the reseller said they don't have a serial number. I was then tranferred to the floor supervisor who then tranferred me to an InDesign support person who wanted my InDesign Serial Number which we purchased years ago and resides somewhere downstairs with our IT department ... We have the Professional Edition of DPS and have been a customer since June/July 2012. Is this something new? Does anyone know where/how I would get the serial number for DPS? Any help would be appreciated.
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You know, this day started out bad. I called the the Gold Support number and was told that I should call the "direct line" but would be put through to the right number. I was disconnected so I called the number I was given (thinking something must've been changed with the numbers, no big deal). That's when I went to the department who didn't know what to do with me. After all the transfers and disconnects, the InDesign support guy actually got me to the right department (Level 2, I think). My issue has been sent to the Analytics department where it was suppose to go in the first place.
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ASA 5505 Interface Security Level Question
I am wondering if someone can shed some light on this for me. I have a new ASA 5505 with a somewhat simple config. I want to set up a guest VLAN on it for a guest wireless connection.
I set up the ASA with the VLAN, made a trunk port, set up DHCP (on the ASA) on the guest VLAN, configured NAT, etc. Everything seem to be working with that. Guests are getting address on the correct subnet, etc.
The only issue I have is that the Guest VLAN (192.168.22.0) can get to the secure (VLAN1 - 172.16.0.0). I set up the guest VLAN (VLAN 5) with a security level of 10, the secure with a level of 100. I figured that would be enough. To stop the guest from accessing the secure, I had to throw on an ACL (access-list Guest-VLAN_access_in line 1 extended deny ip any 172.16.0.0 255.255.255.0)
Can someone show me what I did wrong?
Thank you for any help!
To create the VLAN, I did the following:
int vlan5
nameif Guest-VLAN
security-level 10
ip address 192.168.22.1 255.255.255.0
no shutdown
int Ethernet0/1
switchport trunk allowed vlan 1 5
switchport trunk native vlan 1
switchport mode trunk
no shutdown
below is the whole config.
Result of the command: "sho run"
: Saved
ASA Version 9.1(3)
hostname ciscoasa
enable password zGs7.eQ/0VxLuSIs encrypted
xlate per-session deny tcp any4 any4
xlate per-session deny tcp any4 any6
xlate per-session deny tcp any6 any4
xlate per-session deny tcp any6 any6
xlate per-session deny udp any4 any4 eq domain
xlate per-session deny udp any4 any6 eq domain
xlate per-session deny udp any6 any4 eq domain
xlate per-session deny udp any6 any6 eq domain
passwd 2KFQnbNIdI.2KYOU encrypted
names
interface Ethernet0/0
switchport access vlan 2
interface Ethernet0/1
interface Ethernet0/2
switchport trunk allowed vlan 1,5
switchport trunk native vlan 1
switchport mode trunk
interface Ethernet0/3
interface Ethernet0/4
interface Ethernet0/5
interface Ethernet0/6
interface Ethernet0/7
interface Vlan1
nameif inside
security-level 100
ip address 172.16.0.1 255.255.255.0
interface Vlan2
nameif outside
security-level 0
ip address <External IP/Mask>
interface Vlan5
nameif Guest-VLAN
security-level 10
ip address 192.168.22.1 255.255.255.0
boot system disk0:/asa913-k8.bin
ftp mode passive
object network obj_any
subnet 0.0.0.0 0.0.0.0
object network Inside_Server1_80
host <Inside_server1_IP>
object network Inside_Server1_25
host <Inside_server1_IP>
object network Inside_Server1_443
host <Inside_server1_IP>
object network Inside_Server1_RDP
host <Inside_server1_IP>
object service RDP
service tcp destination eq 3389
object network Outside_Network1
host <Outside_Network_IP>
object network Outside_Network2
host <Outside_Network_IP>
object network Outside_Network2
host <Outside_Network_IP>
object network TERMINALSRV_RDP
host <Inside_server2_IP>
object network Inside_Server2_RDP
host <Inside_Server2_IP>
object-group network Outside_Network
network-object object Outside_Network1
network-object object Outside_Network2
object-group network RDP_Allowed
description Group used for hosts allowed to RDP to Inside_Server1
network-object object <Outside_Network_3>
group-object Outside_Network
object-group network SBS_Services
network-object object Inside_Server1_25
network-object object Inside_Server1_443
network-object object Inside_Server1_80
object-group service SBS_Service_Ports
service-object tcp destination eq www
service-object tcp destination eq https
service-object tcp destination eq smtp
access-list inside_access_in extended permit ip any any
access-list outside_access_in extended permit object-group SBS_Service_Ports any object-group SBS_Services
access-list outside_access_in extended permit object RDP any object TERMINALSRV_RDP
access-list outside_access_in extended permit object RDP object-group RDP_Allowed object Inside_Server1_RDP
access-list outside_access_in extended permit object RDP object-group RDP_Allowed object Inside_Server2_RDP
access-list Guest-VLAN_access_in extended deny ip any 172.16.0.0 255.255.255.0
access-list Guest-VLAN_access_in extended permit ip any any
pager lines 24
logging asdm informational
mtu inside 1500
mtu outside 1500
mtu Guest-VLAN 1500
no failover
icmp unreachable rate-limit 1 burst-size 1
asdm image disk0:/asdm-714.bin
no asdm history enable
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no arp permit-nonconnected
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object network Inside_Server1_80
nat (inside,outside) static interface service tcp www www
object network Inside_Server1_25
nat (inside,outside) static interface service tcp smtp smtp
object network Inside_Server1_443
nat (inside,outside) static interface service tcp https https
object network Inside_Server1_RDP
nat (inside,outside) static interface service tcp 3389 3389
object network TERMINALSRV_RDP
nat (inside,outside) static <TerminalSRV_outside)IP> service tcp 3389 3389
object network Inside_Server2_RDP
nat (inside,outside) static interface service tcp 3389 3390
nat (Guest-VLAN,outside) after-auto source dynamic obj_any interface
access-group inside_access_in in interface inside
access-group outside_access_in in interface outside
access-group Guest-VLAN_access_in in interface Guest-VLAN
route outside 0.0.0.0 0.0.0.0 <Public_GW> 1
timeout xlate 3:00:00
timeout pat-xlate 0:00:30
timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00
timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00
timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute
timeout tcp-proxy-reassembly 0:01:00
timeout floating-conn 0:00:00
dynamic-access-policy-record DfltAccessPolicy
user-identity default-domain LOCAL
aaa authentication ssh console LOCAL
http server enable
http 192.168.1.0 255.255.255.0 inside
http 172.16.0.0 255.255.255.0 inside
no snmp-server location
no snmp-server contact
snmp-server enable traps snmp authentication linkup linkdown coldstart
crypto ipsec security-association pmtu-aging infinite
crypto ca trustpool policy
telnet timeout 5
ssh timeout 5
ssh key-exchange group dh-group1-sha1
console timeout 0
dhcpd auto_config outside
dhcpd address 192.168.22.50-192.168.22.100 Guest-VLAN
dhcpd dns 8.8.8.8 4.2.2.2 interface Guest-VLAN
dhcpd lease 43200 interface Guest-VLAN
dhcpd enable Guest-VLAN
threat-detection basic-threat
threat-detection statistics access-list
no threat-detection statistics tcp-intercept
ntp server 129.6.15.30 prefer
username <Username> VAn7VeaGHX/c7zWW encrypted privilege 15
class-map global-class
match default-inspection-traffic
policy-map global-policy
class global-class
inspect icmp
inspect icmp error
inspect pptp
service-policy global-policy global
prompt hostname context
no call-home reporting anonymous
Cryptochecksum:7f5d70668ebeb94f49f312612f76c943
: endHi,
To my understanding they should not be able to connect to the more secure network IF you DONT have an interface ACL configured.
One very important thing to notice and which I think is the most likely reason this happened is the fact that as soon as you attach an interface ACL to an interface then the "security-level" looses its meaning. The "security-level" has meaning as long as the interface is without an ACL. This makes the "security-level" only usable in very simple setups.
What I think happend is that you have "permit ip any any" ACL on the interface that allowed all the traffic.
Your option is to either remove the interface ACL completely or have the ACL configured like you have now. I mean first block traffic to your secure LAN and then allow all other traffic which would allow the traffic to Internet
Hope this helps
Please do remember to mark a reply as the correct answer if it answered your question.
Feel free to ask more if needed.
- Jouni -
Patch Wizard - Support Filter question
I've installed the Support Filter on my 11.5.10 CU2 system and ran it as a test to make sure my system would qualify for Extended Support.
The overall status of the job shows Recommended=0 and New Code level=0 so at first appearance it looks good.
However if I check the job status and sub requests of my 'Support' job I see a couple of requests that ended with warning.
The first job 'Submit Recommended Patches (wrapper) shows this in the Request Log:
**WARNING: Some patch information not uploaded correctly**
Patches which encountered problems during Upload:
1. 2147366
2. 2372715
If I look a little closer I see there are some INFO lines that say:
INFO: The patch does not contain f2147366.ldt since it is an old patch. Patch Advisor cannot be used for this patch.
INFO: The patch does not contain f2372715.ldt since it is an old patch. Patch Advisor cannot be used for this patch.
The jobs after that finish as Completed Normal" but the last job PWSTATUSTRACKER ends with 'warning' and the request logs shows:
+---------------------------------------------------------------------------+
Start of log messages from FND_FILE
+---------------------------------------------------------------------------+
Status Tracker: This request set is the dummy request to track the status of individual requests and assign the right status to the request set
Current request id : 783826
Current request set id : 783544
783783 Normal
783779 Normal
783776 Normal
783774 Normal
783771 Normal
783546 Warning
783825 Paused
Overall request set Status is Error
+---------------------------------------------------------------------------+
End of log messages from FND_FILE
+---------------------------------------------------------------------------+
So is the overall status 'warning' due to the error where a couple of patches couldn't be uploaded but otherwise looks good.
My next step would be to submit a 'Recommended Patches' job or the 'Recommended and New Code Levels"?Hi,
So is the overall status 'warning' due to the error where a couple of patches couldn't be uploaded but otherwise looks good.You will need to download those patches and apply it manually -- Please see (OAM PADOWNLOAD AND PAANALYSIS CANNOT DIFFERENTIATE BETWEEN 11.0 AND 11i PATCHES [ID 352212.1]) for details.
My next step would be to submit a 'Recommended Patches' job or the 'Recommended and New Code Levels"?Please see (Patch Wizard Utility [ID 976188.1]).
Thanks,
Hussein -
Hello,
As a new Premiere CS6 user I'm a bit confused about the way it handles video levels when compared to Sony Vegas.
In Sony Vegas I'm used to 16 RGB being video black (0 IRE) and 235 RGB being video white (100 IRE). This is what I understand as studio levels which is the range most professional video cameras like my EX1 record in when properly exposed. During editing if I design a graphic either in Photoshop or Sony Vegas I input 16 RGB for pure black and 235 RGB for pure white. This graphic will display between 0-100IRE on the waveform monitor. I keep my entire color correction workflow within this range (16-235 RGB / 0-100 IRE) and the resulting videos look proper on youtube (since the youtube player stretches the video out to full RGB levels during playback) and DVDs since the player seems to also expect studio levels (16-235 RGB).
In Premiere however certain things appear to work differently. Video seems to be handled in the same way as in Sony Vegas. I came to this conclusion by comparing the same EX1 clip in both programs and it displayed identical on the waveform monitors. However when I create a graphic in Photoshop or using the Premiere titler or solid color I find that I must use 0 RGB to get 0 IRE and 255 RGB to get 100 IRE on the Premiere waveform monitor.
So my question is should I create a white graphic as 235,235,235 or 255,255,255? Is Premiere actually converting my graphics to legal video levels automatically or is it just showing up falsely in the waveform monitor? Are there any pitfalls I need to be aware during exporting to stay in the legal video range of 16-235 RGB?
Also will there be video level differences on output when using native YUV effects vs. RGB effects like Colorista and Looks?
Many thanks, MarcOk, I think I figured it out. When I bring a full range (0-255) RGB photo or graphic into Premiere it maps the image to studio levels (16-235) automatically. In Sony Vegas it does not so you end up with superwhites and superblacks and have to do it manually. In Sony Vegas even the default video background (if you fade to black) is superblack so you have to put a solid color and set it to 16,16,16 RGB in order to stay within the studio Levels legal range. You have to be really careful about levels or they will be illegal and cause problems downstream.
When I make a graphic in Premiere I no longer need to worry about the graphic being 16-235 (studio levels) as I do in Sony Vegas. Premiere considers black as 0 RGB and white as 255 RGB. On output everything will be studio levels. I tested an upload of a H264 file exported from Premiere which had a white background of 235,235,235 and it was not full white on youtube. If I do the same from Sony Vegas it would be fully white.
Hopefully this will help someone in the future who migrates over to Premiere from Vegas or vice versa. I prefer the way Premiere handles things. -
Permission Level Question (Use Client Integration Features)
Hello All,
I just had a general question on one of the options for permission levels in sharepoint. There's one called "Use Client Integration Features":
Can anybody explain exactly what would be enabled if I enable this option? I know some basic things so far, such as if I enable this, the "Send To->E-mail a link" option would appear for users. However, I'm not exactly sure what else this would
be used for. Any help would be greatly appreciated.
Thanks!
ChrisHi,
hope these links helps you-
http://office.microsoft.com/en-us/sharepoint-server-help/change-how-to-open-a-document-in-a-library-with-one-click-HA101729873.aspx
http://technet.microsoft.com/en-us/library/ee837425(v=office.14).aspx
http://blogs.technet.com/b/officeasia/archive/2013/01/09/configure-sharepoint-server-to-open-office-documents-in-client-application-by-default.aspx
Hope this helps!
Ram - SharePoint Architect
Blog - SharePointDeveloper.in
Please vote or mark your question answered, if my reply helps you -
Can I email itunes support my question instead of calling them?
Can I email itunes my question instead of calling them, I really don't want to talk to anyone...
No, Apple do not offer support by email.
Feel free to post your question here! -
Imovie6/itunes audio level question
i'm cutting a piece in imovie6. the audio attached to the video clip was recorded rather low, not too low, but a wee bit an the quiet side. i want to boost and level off the audio. on several boards the suggestion was to send the audio track via the imovie/ilife share menu to garageband where i could boost the audio level while adding a dose of compression to remove some of the now raised noise floor. i have tried this 2x and have not noticed/heard the difference (which should have been apparent). after garageband the path back to imovie6 is via itunes. in itunes i have been able to successful boost the audio via the get info box->options and raised the levels while also incorporating the "spoken word" setting in the equalizer.
the question is: are the itune "changes" on the audio track or only via itunes playback? in other words, if i burned the louder audio track to a cd would the itune "changes" be there? or will those "changes" only be present when i play the track thru itunes.
i hope my question is not too confusing.
thanks in advance to those who care to share.
be well
robI've not tried this and my system is busy, but...
Have you tried panning the first clip to center, then control-click on that clip, choose 'copy', then lasso the remaining clips, control-click, paste attributes?
Not sure it works for panning audio, so let us know.
K
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