Support Message and cProject
Hi experts,
I'm working with Solman Service desk and I would like to know
how can I do to create support message in cProject?
Somebody help me.
Thanks
Daniely
Hi Ragu,
I'm implementing the SolMan - Service Desk.
So the end-user can create support message in many system like CRM, R/3, and BW. The end-user working in c-Project too but, in this system there isn't the same option (through help- create support message).
I wouldnu2019t like available a link to SolMan - Service desk because, in this way the system not fill the component system automatically for example.
Is it possible to available u2018help-create support messageu2019 like the other system?
Do you know how can I do this?
Thanks
Daniely
Similar Messages
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Support message and change requests only for production system
Hi guys,
I would like to connect the solman helpesk with CHARM ( CHARM is still running ).
In CHARM I have to create a CR only for production system. ( don't know why - but works as designed).
In SAP helpdesk I can create support messages for every kind of system type but if I want to connect both (HD and CR) , the source system (ibase component) of the issue will copied to the CR and runs in error because of the rule (only p-system) of CHARM.
Of course I can change the ibase to production system manually in SDCR but it seems a very error-prone method.
Now my question: is it possible to change the ibase component due to the creation of CR by copy rule or something like this?
Kind regards
RaykoHi Rayko,
We do not have this option.
Once in ChaRM, we assume that the changes will always correct an issue in the PROD system.
I would recommend to open the tickets directly with the PROD system IBase, once the issue is also happening there.
Best Regards,
Fernando -
Anybody help - going on a charity trek next week and my solar charging kit (Goalzero Nomad 3.5 with Guide 10 and Switch 8) is giving a 'not supported' error message and stops charging?
The 65W and 90W will definitely not work with the W510.
The link you sent has no mention of a W510 in the hardware compatibility list.
You need to order another charger i.e. 135W.
Copy and paste from the 65W URL you sent.
Description
Machine - Models
ThinkPad Edge 11, 13, 14, 15, E220s, E420, E520
All
ThinkPad L410, L412, L420, L421, L510, L512, L520
All
ThinkPad R60, R60e, R61, R61e, R61i
All
ThinkPad R400, R500
All
ThinkPad SL300, SL400, SL410, SL500, SL510
All
ThinkPad T60, T60p, T61
All
ThinkPad T400, T410, T410i, T400s, T410s, T410si, T420, T420i, T420s, T500, T510, T510i
All
ThinkPad T520
Dual Core models only
ThinkPad X60, X60s, X60 Tablet
All
ThinkPad X61, X61s, X61 Tablet, X61LS
All
ThinkPad X100e, X120e
All
ThinkPad X200, X200s, X200t, X200 Tablet, X201, X201i, X201s, X201t, X201 Tablet, X220, X220t, X220 Tablet
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ThinkPad X300, X301
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Lenovo 3000 C100, C200
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Lenovo 3000 N100, N200
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Lenovo 3000 V100, V200
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ThinkPad Ultrabase Series 3
ThinkPad X200 Ultrabase
ThinkPad External Battery Charger
ThinkPad Battery 19+ (6 cell Slim External)
ThinkPad Tablet Dock
Notes: -
Lot of time in support message and send more than 500 emails...
Hi experts,
I have a BIG problem, this weekend i update to EHP1 my solution manager (without problems).
Now, i want sent a support message with the workcenter and spend more than 15minutes and after, when the message is sent, appear more than 500emails... why???? What happend???
Thanks in advance,
Regards,The content of the pdf is the standar:
The support message: <number>
description: test
el status of the support message is: <status>
And i receive more than 500 emails, with the same pdf...
Regards, -
Asked by Firefox to download Firefox 4.0 for OSX I did so. It replaced my old Firefox that worked fine. When I try to open it I get a Firefox "cannot be launched" window and nothing more happens. I tried to redownload Firefox 3.616 but to open it I get a "choose an application" message and I don't know which application to use.
What is going on? I can't believe that it's virtually impossible to find a place to download the old version without going through all kinds of hoops and hoping that someone was brave enough to face the confusion of getting to the right place in order to find a replacement version. Why is system compatibility check not available before downloading? 4.0 downloaded and installed without ever stopping to check compatibility, which would have saved several hours of trying to figure out how to get the old version back (and it's no easier when you have a brain injury believe me!)
And I'll still be forced to use this sucky new version in a "short time?" Have you people totally gone off the rails? -
Create Support Message from external system
HI experts,
I would like to change the Create Support Message screen(Menu->Help->Create Support Message) and add three fields namely: Category, Subject and Solution Number because currently these fields are not populated in the Service desk if I create message in this way unlike in using NOTIF_CREATE tcode where there are selection fields for these.
Also, I'm creating the support message from an external SAP system and the messsage is sent to the Solution Manager system. The NOTIF_CREATE tcode does not exist in the external system as well as the whole package DSWP.
Please let me know you rthoughts on this.
Thanks
EricHi guys,
Thanks for your answers... But is it possible to call transaction NOTIF_CREATE from an external system?
I have done something already so that those 3 fields will be automatically populated for a message sent from an external system.
I changed the screen and called FM BAPI_NOTIFICATION_CREATE(a remote enabled FM which is the one being used by transaction NOTIF_CREATE to create a message) inside FM BCOS_SEND_MSG.
I populated the category, subject and solution in the FM export parameters as well as the solution number in the sap data table. I put a destination also..
This FM calls another FM DNO_OW_CREATE_NOTIFICATION which is the one being used from the external system but do not cater the functionality to send the 3 fields that we need.
As you will notice, there are lots of standard objects that I've changed. =)
My problem now is that the system data sent is the same with the system data if you create the message using NOTIF_CREATE. Some system that were sent when a message is sent from an external system is missing but at least the sap system and client ID is sent. There is no external reference number also. But hopefullly, the users will accept it. Can't find any other solution to this.
Thanks,
Eric -
With SP16-17 we can't create support message from satellite system anymore
hello,
We have implemented the support package 16 and 17 SAPKITL427 in solution manager last week-end and since then all satellite systems can not create support message anymore.
The process is perfectly working in solman itself and we don't think we have thus a process customizing issue here but who knows...
The key user creates the message with the help -> create support message
and when he saves it (clicking the mailbox button) he gets the following error
Error in Local Message System: Function not available Message was Not
Created
In fact the error Message is BCOS088
We debugged the function BCOS_CREATE_MSG and we found out that the function
DNO_OW_CREATE_NOTIFICATION is returning error code 1.
We checked out RFC connection and it looks ok
There is no dumps in ST22, no error in SLG1 in both system...a nightmare
The notification SLF1 is created in solman but the status field of the notification is empty and it looks that the record is somehow corrupted because you can't modify it with dnotifwl.
Due to the fact that the notification is not correctly created the support message is also not created.
SAP and our solman consultant are working on it since 2 days but don't have a clue. Maybe some program where no regenerated correctly ?
If you would have any idea in which direction to look, i would greatly appreciate
thanks a lot
best regards Xavierhi Rohit,
on the satellit I have the following versions
SAP_BASIS 700 0012 SAPKB70012 SAP Basis Component
SAP_ABA 700 0012 SAPKA70012 Cross-Application Component
PI_BASIS 2005_1_700 0012 SAPKIPYJ7C PI_BASIS 2005_1_700
ST-PI 2005_1_700 0006 SAPKITLQI6 SAP Solution Tools Plug-In
SAP_BW 700 0013 SAPKW70013 SAP NetWeaver BI 7.0
SAP_AP 700 0009 SAPKNA7009 SAP Application Platform
SAP_HR 600 0018 SAPKE60018 Human Resources
SAP_APPL 600 0010 SAPKH60010 Logistics and Accounting
EA-IPPE 400 0010 SAPKGPID10 SAP iPPE
EA-APPL 600 0010 SAPKGPAD10 SAP Enterprise Extension PLM, SCM, Financials
EA-DFPS 600 0010 SAPKGPDD10 SAP Enterprise Extension Defense Forces & Public Security
EA-HR 600 0018 SAPKGPHD18 SAP Enterprise Extension HR
EA-FINSERV 600 0010 SAPKGPFD10 SAP Enterprise Extension Financial Services
FINBASIS 600 0010 SAPK-60010INFINBASIS Fin. Basis
EA-PS 600 0010 SAPKGPPD10 SAP Enterprise Extension Public Services
EA-RETAIL 600 0010 SAPKGPRD10 SAP Enterprise Extension Retail
EA-GLTRADE 600 0010 SAPKGPGD10 SAP Enterprise Extension Global Trade
IS-PS-CA 600 0010 SAPK-60010INISPSCA IS-PUBLIC SECTOR CONTRACT ACCOUNTING
IS-OIL 600 0010 SAPK-60010INISOIL IS-OIL
IS-M 600 0010 SAPK-60010INISM SAP MEDIA
IS-H 600 0010 SAPK-60010INISH SAP Healthcare
IS-CWM 600 0010 SAPK-60010INISCWM Industry Solution Catch Weight Management
INSURANCE 600 0010 SAPK-60010ININSURANC SAP Insurance
FI-CAX 600 0010 SAPK-60010INFICAX FI-CA Extended
FI-CA 600 0010 SAPK-60010INFICA FI-CA
ERECRUIT 600 0010 SAPK-60010INERECRUIT E-Recruiting
ECC-DIMP 600 0010 SAPK-60010INECCDIMP DIMP
IS-UT 600 0010 SAPK-60010INISUT SAP Utilities/Telecommunication
SEM-BW 600 0010 SAPKGS6010 SEM-BW: Strategic Enterprise Management
LSOFE 600 0010 SAPK-60010INLSOFE SAP Learning Solution Front-End
ST-A/PI 01K_ECC600 0000 - Application Servicetools for ECC 600
APICON 1470000000 0000 - APICON GmbH, Interface Add ON
thank you Xavier -
Confirmation of Support notification and Change request.
Hi Guru's,
In my clinets landscape we are using ChaRM for Change requests and Urgent correction. We have two situation here to handle.
1. I (Change Manager) should only be able to confirm a support notification if all the dependent/subsequent change requests have been confirmed
2. I (Change Manger) should only be able to confirm a change request if all the dependent/subsequent urgent corrections have been confirmed.
Request your help.
VinodHi,
you can customize that your change request will automatically get a new status if the linked urgent correction reached a specific satus.
You can then do the same with support message and change request. This will lead to a chain where your support message is confirmed automatically if your urgent correction is confirmed.
Check SPRO - Make Setting for Change Transaction Types - Assign Actions "SET_PREDOC"
Best Regards
Daniel -
Unable to insert solutions to support message
Hello,
I've configured TREX, service desk, and i've created several problems/solutions. I've compiled the index and can see the problems/solution inside TREX and solman. However, when i open a support message and select the Solution Database Tab, I am unable to select a solution to attach to the message. I can click the drop down box in the Solution column and see all the solutions i've created, but the green check button is greyed out. I can perform a search for a solution but nothing ever show ups.
any advice?Hi Drew,
Could you please let me know the procedure that how did you compile the Index for Trex and servicedesk?
Thanks,
Vasudevarao -
Send email immediately on creation of support message
How do I set up system to create an email automatically immediately when a support message has been created.
I can get it right to send an email when the status change. But then the message only get send once someone is attending to the message and he/she changes the status.
The reason for this is to send and email with the notification number and description back to the user that he/she can keep as a reference. It can sometimes take more than 2 hours before someone actually open a support message and change the status on that support message.
Therefore I presume that you will not be using an action then or would you still use an action.
Thank you
JBJason
Please just clarify the following for me.
SAP note 1041455 refer:
1) Copy the BAdi - I did use SE19:
1a) I copy the BAdi: CRM_DNO_PARTNER1 to ZCRM_DNO_PARTNER1
I also copied the imp.Class: now called :ZCL_IM_ZCRM_DNO_PARTNER_1
1b) The note ask me to assign new filter value (Method)
What must be done here in this step?
1c) I changed the code.
1d) I SAVED but could not activate it, becuase I get message that say the value
is not unique.
So I presume it has to do with adding the new filter value that must be added
in 1b). Must I select a new filter value from the list or must I just type
in a new value name like "ZCRM_DNO_PARTNER1" and then try and
activate this new BAdi. Currently the value that is here in the filter value is
ZCRM_DNO_PARTNER1.
2) Customsing.
The note refer to the action definition that uses the BAdi and assign the
new filter value in the processing settings of your action.
Can you maybe just eloborate to what to do.
Thanks
JB -
Report support message activity
Hi,
I am looking for a report to trace activities of a support message, but can't figure out how to find one. I want to select a support message and see its log (date - user - modification etc). Could you recommend me a report, pls?
Best regards,
ÁdáHello,
I am not sure if it is what you are looking for, but in a support message editing screen, if you go to Extras -> Change Documents, you can see who changed the message since its creation.
I hope this information helps.
Best regards,
Miguel Ariñ -
Initiate email from support message
Hi everyone,
this question is related to the testmanagement workflow. I would like to modify the worklow for the support message and hope someone can help me.
When a user posts a support meassage after testing a transaction I would like the message to be sent to the outlook mail account of the concerning person instead of the message going to service desk. Is this doable with workflow management? If so, how?
Thanks for helpingHi,
You can use the Action Profile for sending Emails when message is created.
Chk the Std Action Profile SLFN0001_ADVANCED and the action SLFN0001_ADVANCED_MAIL
Chk the below blog. Its used to send emails when the status of the message is changed.
/people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm
Also chk for advanced solution for sending email in the below blog.
/people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm
Thnx,
Waseem. -
What should I do if my iPod has been stolen and when I checked my support profile and entered my serial # and I received a message that the serial # had been registered to another Apple ID account? Is there a way to find out the Apple ID that it was registered to? I have already checked find my iPod and it shows my iPod is offline. I have already filed a police report.
No, sorry, there is no way you can get that information. The police perhaps could, but it would probably require a court order and it's unlikely the police will go to those lengths unless they have reason to believe that this theft was not an isolated instance and hence worth more of their time than the single theft of an iPod.
Even if they got the ID, it may well just be yours. Apple's registration database often contains such errors; I get the same message for some of my devices when I know I registered them to my Apple ID and the devices are all still right here.
Regards. -
Configuration in Solman and Satellite system for Support message creation ?
Hi ,
I want to send a support message to solman from the ( help menu -> create support message )
of my satellite system.
any one tell me the settings that i have to make in both the sattelite system and the solman for sending a support message.Hi,
the necessary steps are described in Solution Manager IMG documentation.
Also you can find that information in the web blogs in this forum.
In a nutshell:
- activate Service Desk in Solution Manager (incl. BC-Sets)
- maintain System Landscape, RFCs and iBase
- create key users (business partners)
- maintain number ranges
- assign roles
- maintain table BCOS_CUST in satellite system
You should just follow the corresponding customizing steps in tx: SPRO.
/cheers -
Sold-To Party and Reported missing when doing Help - Create Support Message
Sorry, I know this has been asked multiple times, but I'm missing something in the responses. The responses I am finding either don't seem to apply to my situation, or aren't detailed enough to explain what I'm supposed to be doing.
Solution Manager 7.0 EhP1 SAPKITL435.
If we try to do a "Help - Create Support Message" from within our production Solution Manager system, the "Reported by" field is correct, but the Sold-To Party is blank.
If we try to do a "Help - Create Support Message" from within our non-production Solution Manager system, both the "Reported by" and Sold-To Party fields are blank.
If we try to do a Help - Create Support Message" from another SAP system whose RFC is pointing to our non-production Solution Manager system, both the "Reported by" and Sold-To Party fields are blank.
I've looked at IB52, as well as the SPRO activities under "Partner Determination Procedure." I think a big part of my problem is that they just don'e make sense to me yet, because I can't figure out what I should be changing.
For example, IB52 looks to me like it only applies if you want to assign something to the same person all the time. Am I missing something there, or is that an answer to a different question?
I also can't figure out if I need to create something new in "Define Access Sequences," or modify something existing, and, if I modify, to what?
Does anyone know where I could find specific instructions for setting this up?Hi Brenda,
Regargind this issue, please check if Sold-To party is maintained for
your system with IB52 in your solman system as the steps below:
SOLUTION MANAGER system
->IB52
->select the system on left hand side
->click on 'goto' on top menu
->Select 'partner'
->Now maintain Sold-To party
Also check below note:
1165357 Sold-to-Party is not assigned to Service Desk messa
As you said ou already assigned then i would request you to please check if you have assigned at the system level or not. Somtimes people define at top of the tree and also at system level. Please assign at system level and delete all other. Most of the times this is the issue Sold-to-party doesnt fill automatically.
For reported by field:
Please check the note: 824640: Customizing missing for Service Desk in Solution
read this note carefull and this will help you fixing the reported by issue.
Please, make sure you have applied the following corrections:
1439191 Incident Create: Message Reporter or Processor is not saved
1486132 Incident Create: Enhance search help of Reporter field
1497700 Work center: Message details not updated after refresh
After this if you still having issue you need to provide more details but i think this will fix the issue.
Thanks
Regards
Vikram
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