Support Ticket emails

Hi,
Our customer wants to use the Support ticket functionality to provide the basis of a contact us user form.
They want a copy of the email to go to a central email address a copy email to go to a specified email address dependant upon user selection.
a) I cannot find test emails generated when using this functionality in the Inetpub\mailroot\pickup directory - I'd have thought I'd see them generated there. I have a default website set in the config>messaging section, have stopped the local SMTP server and stopped and started the messaging service but can see no emails - any ideas why?
b) to acheive what is required I'd have thought I could edit the relevant email template to add the central email address as a BCC recipient and create Support Queues for each of the specific email addresses for the user dropdown selection - does this seem feasible?
Since a) stops me seeing the emails generated I cannot test this yet
Geoff

1) I don't have a value for local pickup directory and smtp server on the config settings - messaging page
2) I'm not sending to the outside world only trying to generate the mails locally
3) Again check the current.log file in program files\...\Installer\Logs to see if there is any information
I am getting some errors saying for Message type "I" and "E"
the process cannot access the file 'c:\progam files\..... current.log' because it is being used by another process
4) Check the system event logs for any service related errors, sometimes the service cannot open the web tools db
I am getting several Thread was being aborted errors ( I think one for each of the above errors)

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HP LaserJet 4250tn Printer Email Support ticket 7464810

Dear Sirs,
We have a support ticket no 7464810. Printer is getting BAD LOCID -4485 error on the control display.
We have carried out all the task that you have listed in your email. There is success. The error is resisting. After each new restart of the printer. the BAD LOCID -4485 error is shown on the display and if the printer was not used during the night the next morning the date from yesterday is shown. This means that the printer does not count the time passed.
Do we have to contact a hardware repair store. Who do we have to contact for a repair? Are there more things to do before contacting as hardware repair store?
Thank you in advance for your support.
Best regards,
Rolf K.

This is a user to user support forum, not a direct link to HP support. Check the email you received for the proper place to respond for further information.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Email server has been blacklisted by 5 blacklists and website support ticket doesn't work

Hello,
Sorry, our websites support ticket button doesn't work at the moment, so I am looking for a mod/support guy to help out. Apologies for posting on forums.
I have been trying to get our emails of 5 different blacklists, I have gone through the lists manual delisting processes for four but cannot get it off the Sorbs Spam.
We are also constantly getting spam email every day.
I was wondering if you could please facilitate getting our server off this blacklist, (our website is stepglobal.com) and if there are any measures you can do to stop the amount of spam received and/or getting listed on these lists?
Also if a support person could look at our support feature and fix the 'continue' button.
Thanks

Hello,
Sorry, our websites support ticket button doesn't work at the moment, so I am looking for a mod/support guy to help out. Apologies for posting on forums.
I have been trying to get our emails of 5 different blacklists, I have gone through the lists manual delisting processes for four but cannot get it off the Sorbs Spam.
We are also constantly getting spam email every day.
I was wondering if you could please facilitate getting our server off this blacklist, (our website is stepglobal.com) and if there are any measures you can do to stop the amount of spam received and/or getting listed on these lists?
Also if a support person could look at our support feature and fix the 'continue' button.
Thanks

Double-charged, 3 support tickets in and still trying to get refund, please help!

Could someone point me towards an Adobe support manager/supervisor with an email address? I believe the support chat employees may be causing more issues than resolution in my case.
My issue: On 12/26/12, attempting to reactivate an existing subscription, I was double-charged and ended up with two active subscriptions (the re-activated one and a new one). I have spent the last 3 weeks attempting to get this corrected to one active subscription and the second charge refunded, and it appears that on 1/03/12 I received an email saying that I was being refunded, but a couple weeks later I still see no funds in my bank account.
What should I do? I feel like I'm on this wild and crazy goose chase to get my $80.46 back. Every time I open a support ticket (I'm on my third one right now) I end up calmed by statements of 'I truly understand your problem' and then no follow up or resolution, the support technicians don't seem to comprehend me, leaving me very confused and frustrated, it's a mess!
The last person (a couple hours ago) said he couldn't help me and that he would escalate the issue - At this point, would I be best off to ask my bank if they can cancel one of the two charges? I'm digging around for a support email, in an attempt to circumvent the live chat technicians and get to someone who will understand me, but I can't find any way to get support from Adobe outside of that horrible live chat system.
I just sent the following complaint through the BBB:
When I re-activated my Creative Cloud subscription on 12/26 I ended up with two charges on my credit card and two active subscriptions. I needed 1 active Creative Cloud subscription, but ended up with 2. Since then, I have opened 3 support tickets to fix this, and the whole ordeal has turned into a nightmare.
- The first ticket was opened the very next morning explaining the problem and requesting the the duplicate charge to be cancelled.
- The second ticket was opened another day later to ask when the refund would come through and to let them know I was concerned that my account showed both subscriptions still active. I was shocked when the agent said that there was no refund pending, and that I had to specifically state to her that 'I would like a refund' in order to receive one. Even after this, I don't believe she ever put in a refund request because that ticket auto-closed itself and I STILL had two active subscriptions showing in my account.
- The third support ticket was opened today, 3 weeks later. This time the support employee said he cannot help, seemed very confused, said the product had been returned, that a refund CANNOT be issued, and that he would have to escalate the issue. The first and third people I talked to did not seem to comprehend me very well, and I almost wonder if the first or second person made a mistake somewhere that lead to all of this confusion.
I am frustrated, don't know what to do, and have ended up paying for two subscriptions this month, one of which was not used, intended, or needed. I received an email on the third saying that funds had been released, and that it may take 5 days to receive them, but I never received any funds back in my account. The support employees I talk to barely seem to comprehend me and don't have any follow through. I don't know where to go from here. I would like to walk away with one active subscription and one refund for the second one that I was mistakenly charged for, promptly cancelled, and never received a refund for.
I'm not certain why this has become such a complicated matter. Please, help! There is currently one open support ticket regarding this case, but I am sending this email (also sending to the BBB) because I do not feel that support employee understood my issue or what I'm going through.
Thank you,
Order History: [removed, shows home address] - shows 2 subscriptions for the Creative Cloud ordered on 12/26. This was supposed to be 1 subscription re-activated. I ended up with the existing subscription re-activated and a NEW subscription activated.
Bank Statement: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DZ1JZbFltQ01pVDQ/view - shows TWO charges on 12/26 instead of one.
First Contact Transcript: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DdnRic2VTWkZBdG8/view - Explaining the issue and asking for a resolution.
Second Contact Transcript: (not saved)
Third Contact Transcript: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DRHY1c1pIemM3azg/view - Support employee saying I cannot receive a refund, and that he has to escalate the issue.
Email stating a refund has occured: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DdmNybjlHQ2pwM00/view - I found this today, but in reviewing my bank statement no funds were ever credited back to the account for RMA:0065706197.

Hi Artinreality,
Someone will be contacting you shortly to help get things sorted out.
-Dave

On transfer agent 1 to agent 2 employee responsible on support ticket is..

hiee,
On call transfer from agent 1 to agent 2 employee responsible on support ticket is getting defaulted to Agent 1.
Calls that are transferred from Sales end up having the sales rep listed as the Employee Responsible in the Support Ticket. This makes the tickets "fall off the radar" because the Responsible Employee's Team is incorrectly determined to be the Sales Rep's Team or no team, instead of the Support Rep's team.
how to update the employee responsible in the support ticket from agent 1 to agent 2??

Are you saying the notes are incorrect?
No, I wasn't commenting on that at all. I was just saying that DBUA is the recommended way of upgrading databases... and that's in spades if you're talking about 100GB databases.
I'll lay odds that DBUA to 10.2.0.1 and then patching to 10.2.0.3 is quicker than exporting and importing 100GB of data.
(Applying a 10.2.0.3 patch is done with opatch and doesn't require a fresh installation of Oracle. A patch mostly just modifies the data dictionary: it's finished in minutes, not hours).
My real point: these sorts of questions are incredibly easy to ask, answer, discard, re-ask, modify, mull over and basically experiment with in a virtual environment.
And again: it's utterly bizarre why you wouldn't have physical access to this database (and keep in mind that I can't keep in mind little nuggets of information such as this one which you didn't see fit to share earlier!)
It's in a virtual server. Virtual servers can be zipped up and emailed! (OK, maybe not 100GB... but I've shipped a small hard disk in a zip-lok pack envelope half way round the world before now -though obviously it wasn't critical to have the contents of that envelope available for use all the time... Still, it sounds to me like here's a technology (virtualisation) that's not being properly exploited).

Tried to do warranty said there was an error tried to do a support ticket got an error.

Can I just not have the worst possible experiance doing a simple arranty echange. That would be great. The support ticket error is: An error was encountered during knowledge base search. What the **bleep**, I am trying to add a ticket and coule care less about some knowledge base **bleep**. The warranty said the warrant y was not good because it's oem. It's not I bought it from newegg with a 4 year warrantly less than two years ago.

Thanks for the call. I replied to your email with the image and it said I have a poor MTA and bounced it. Why would you use such a unreliable spam filter? Everyone knows MTA is BS. I send hundreds of emails and get them all day everyday and have never sent spam. Reverse dns and proper records are set! There is no reason for a poor anything, my email is clean as a whistle. So much trouble just send back a drive that died the first day I tried to use it. Please hire a better customer service manager so people can get decent help when your products fail. Fix your support desk to work, get rid of MTA filters on your email, it's not 1999. And let people do a warranty in your system without jumping through 500 hoops. Right now your support and customer service is horrible. I also have no way to contact you now other than posting on this forum. Awesome!

Is there any way to contact support via email as I cannot receive phone call at the moment . Thanks

I have forgotten my security questions and cannot purchase apps. My rescue email was entered with an error .me instead of .mw so I can't reset my account. Is there a way to contact support via email ? as I can't receive a call.
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http://www.apple.com/support/contact/
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How to Get Missing Dates for Each Support Ticket In My Query?

Hello -
I'm really baffled as to how to get missing dates for each support ticket in my query. I did a search for this and found several CTE's however they only provide ways to find missing dates in a date table rather than missing dates for another column
in a table. Let me explain a bit further here -
I have a query which has a list of support tickets for the month of January. Each support ticket is supposed to be updated daily by a support rep, however that isn't happening so the business wants to know for each ticket which dates have NOT been
updated. So, for example, I might have support ticket 44BS which was updated on 2014-01-01, 2014-01-05, 2014-01-07. Each time the ticket is updated a new row is inserted into the table. I need a query which will return the missing dates per
each support ticket.
I should also add that I DO NOT have any sort of admin nor write permissions to the database...none at all. My team has tried and they won't give 'em. So proposing a function or storable solution will not work. I'm stuck with doing everything
in a query.
I'll try and provide some sample data as an example -
CREATE TABLE #Tickets
TicketNo VARCHAR(4)
,DateUpdated DATE
INSERT INTO #Tickets VALUES ('44BS', '2014-01-01')
INSERT INTO #Tickets VALUES ('44BS', '2014-01-05')
INSERT INTO #Tickets VALUES ('44BS', '2014-01-07')
INSERT INTO #Tickets VALUES ('32VT', '2014-01-03')
INSERT INTO #Tickets VALUES ('32VT', '2014-01-09')
INSERT INTO #Tickets VALUES ('32VT', '2014-01-11')
So for ticket 44BS, I need to return the missing dates between January 1st and January 5th, again between January 5th and January 7th. A set-based solution would be best.
I'm sure this is easier than i'm making it. However, after playing around for a couple of hours my head hurts and I need sleep. If anyone can help, you'd be a job-saver :)
Thanks!!

CREATE TABLE #Tickets (
TicketNo VARCHAR(4)
,DateUpdated DATETIME
GO
INSERT INTO #Tickets
VALUES (
'44BS'
,'2014-01-01'
INSERT INTO #Tickets
VALUES (
'44BS'
,'2014-01-05'
INSERT INTO #Tickets
VALUES (
'44BS'
,'2014-01-07'
INSERT INTO #Tickets
VALUES (
'32VT'
,'2014-01-03'
INSERT INTO #Tickets
VALUES (
'32VT'
,'2014-01-09'
INSERT INTO #Tickets
VALUES (
'32VT'
,'2014-01-11'
GO
GO
SELECT *
FROM #Tickets
GO
GO
CREATE TABLE #tempDist (
NRow INT
,TicketNo VARCHAR(4)
,MinDate DATETIME
,MaxDate DATETIME
GO
CREATE TABLE #tempUnUserdDate (
TicketNo VARCHAR(4)
,MissDate DATETIME
GO
INSERT INTO #tempDist
SELECT Row_Number() OVER (
ORDER BY TicketNo
) AS NROw
,TicketNo
,Min(DateUpdated) AS MinDate
,MAx(DateUpdated) AS MaxDate
FROM #Tickets
GROUP BY TicketNo
SELECT *
FROM #tempDist
GO
-- Get the number of rows in the looping table
DECLARE @RowCount INT
SET @RowCount = (
SELECT COUNT(TicketNo)
FROM #tempDist
-- Declare an iterator
DECLARE @I INT
-- Initialize the iterator
SET @I = 1
-- Loop through the rows of a table @myTable
WHILE (@I <= @RowCount)
BEGIN
-- Declare variables to hold the data which we get after looping each record
DECLARE @MyDate DATETIME
DECLARE @TicketNo VARCHAR(50)
,@MinDate DATETIME
,@MaxDate DATETIME
-- Get the data from table and set to variables
SELECT @TicketNo = TicketNo
,@MinDate = MinDate
,@MaxDate = MaxDate
FROM #tempDist
WHERE NRow = @I
SET @MyDate = @MinDate
WHILE @MaxDate > @MyDate
BEGIN
IF NOT EXISTS (
SELECT *
FROM #Tickets
WHERE TicketNo = @TicketNo
AND DateUpdated = @MyDate
BEGIN
INSERT INTO #tempUnUserdDate
VALUES (
@TicketNo
,@MyDate
END
SET @MyDate = dateadd(d, 1, @MyDate)
END
SET @I = @I + 1
END
GO
SELECT *
FROM #tempUnUserdDate
GO
GO
DROP TABLE #tickets
GO
DROP TABLE #tempDist
GO
DROP TABLE #tempUnUserdDate
Thanks,
Shridhar J Joshi
<If the post was helpful mark as 'Helpful' and if the post answered your query, mark as 'Answered'>

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Dear Fr,
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