On transfer agent 1 to agent 2 employee responsible on support ticket is..
hiee,
On call transfer from agent 1 to agent 2 employee responsible on support ticket is getting defaulted to Agent 1.
Calls that are transferred from Sales end up having the sales rep listed as the Employee Responsible in the Support Ticket. This makes the tickets "fall off the radar" because the Responsible Employee's Team is incorrectly determined to be the Sales Rep's Team or no team, instead of the Support Rep's team.
how to update the employee responsible in the support ticket from agent 1 to agent 2??
Are you saying the notes are incorrect?
No, I wasn't commenting on that at all. I was just saying that DBUA is the recommended way of upgrading databases... and that's in spades if you're talking about 100GB databases.
I'll lay odds that DBUA to 10.2.0.1 and then patching to 10.2.0.3 is quicker than exporting and importing 100GB of data.
(Applying a 10.2.0.3 patch is done with opatch and doesn't require a fresh installation of Oracle. A patch mostly just modifies the data dictionary: it's finished in minutes, not hours).
My real point: these sorts of questions are incredibly easy to ask, answer, discard, re-ask, modify, mull over and basically experiment with in a virtual environment.
And again: it's utterly bizarre why you wouldn't have physical access to this database (and keep in mind that I can't keep in mind little nuggets of information such as this one which you didn't see fit to share earlier!)
It's in a virtual server. Virtual servers can be zipped up and emailed! (OK, maybe not 100GB... but I've shipped a small hard disk in a zip-lok pack envelope half way round the world before now -though obviously it wasn't critical to have the contents of that envelope available for use all the time... Still, it sounds to me like here's a technology (virtualisation) that's not being properly exploited).
Similar Messages
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Transfer of Employee responsible from CRM to ERP
Hello,
I've replicated employees from ERP to CRM. I create a new corporate account in CRM. I assign an Employee Responsible. On the relationship, I assign a sales area and the partner function Sales Representative. I also maintain other sales area data like payment terms. I transfer the account from CRM to ERP. The Sales Representative is not transferred to the partner function PE in the customer master in ERP. Why not?
I have done the following IMG-settings:
IMG: Customer Relationship Management => Basic Functions => Partner Processing => Data Transfer => Distribution of Partner Functions from SAP ECC into CRM
Partner function ERP Partner function CRM
VE (PE) 00000014 Employee Responsible (CRM)
IMG: Customer Relationship Management => Basic Functions => Partner Processing => Data Transfer => Distribution of Partner Functions from CRM into SAP ECC
Partner function CRM Partner function ERP Type ERP
00000014 VE PE
When I at a later stage edit the customer in VD02 in ERP, I add partner function VE manually.
When I then open the account in CRM, the sales representative added in ERP appears with the relationship "Has the Responsible Business Partner", CRMH06. I would have expected it to be "Has the Employee Responsible".
Any ideas are greatly appreciated.
Kind regards,
Johan WigertHello
Presently i am working on the same scenario,where i am trying to add employee in ECC and want to have the same BP in CRM under relationship tab as Employee Responsible but i am getting the following bdoc error
BP relationship C8323A4AA5D53555E1000000A05CCCAD 496E713643771182E1000000A05CCCAF BUR011: following errors occurred
Message no. BUPA_MW_EXCHANGE020
Relationship IEQ0002007496 IEQHR10048702 IEQ0000000000000000 do not exist
I maintianed the said custo settings in CRM with rel cat BUR011
Note: Employee number in ECC is say.. 9999 but in CRM the same employee is replicated as HR9999,hence will this creates any problem for relationship not to replicate from ECC TO CRM.
please let me know what needs to be corrected
Regards
Phani
Edited by: Phani Kumar on Jun 19, 2009 2:28 PM -
Transfer DPS root/agent account
When registering DPS, the first account created by Adobe to manage everything including creating admin accounts was using my email address.
I have created another account [email protected] and would like to transfer the root/agent account to this email, since i will be leaving the company and my email will be destroyed.
Is this possible?This can be done by logging in with the existing Adobe ID into Adobe.com, edit the account settings to use the new email address. However, if that new email address is already associated with another Adobe ID, it cannot be used. So you'd need to start somewhere in the chain and change the email to a valid email not currently associated with an Adobe ID, then you free up the previous email address to be used in another Adobe ID account. Hope this makes sense. The important thing to understand is that there is a unique ID that lives underneath the email address you use. You can change the email address to any unused email address and the underlying unique ID (GUID) remains the same.
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Employee responsible no longer as user
Hello,
Recently we upgraded to a new support pack in our CRM 7.01 system.
Since then we have 2 issues:
1. In the Agent Inbox the assigned to me query no longer works - all the tickets assigned to a certain employee responsible are not found
2. confirmation and orders show the error:
Business partner XXX(user) is not a business partner.
--> the user name is no longer recognized as a business partner.
I think these 2 issues could be related as the user is no longer recognized as link to the BP
All our users have the role employee and are linked in the identification tab with their user and employee id (HR integration).
This all worked fine before the support pack
Anyone who is recognizing this issue? And could help?
Thanks!
MarjoleinHello Hari,
The first issue we have for all users who are employee.
Also the second issue looks like it happens for everyone.
Before the support pack, the user ID was always displayed as the name of the business partner, now the business partner number is displayed.
Also we have a mobile scenario which automatically creates the service confirmations, there the userID is still populated, but with the error that the USERID is not a business partner. -
Change Employee Responsible based on user who last changed.
CRM 5.0
Partner procedure has IC Agent & Employee Responsible. Both use partner access sequence 0008 which brings in the person that created the document.
We would like to automatically change the Employee Responsible based on the last employee BP that changed the document. This would be useful in warm transfers via CTI instead of the user manually changing the record. The IC Agent can always be the person that created the record.
I don't see any actions that can set this, is there any standard functionality to do what I want? or is this an enhancement.Try this BadI, COM_PARTNER_BADI.
Cheers,
cady. -
Determination of Business partner as employee responsible.
Hi Forum,
Is there any functionality to determine the employee for the partner function 'Employee responsible' automatically in the activity ,lead & Opportunity transactions? The particular employee to be determined is neither maintained in the prospect as contact or Account responsible nor in transactions.
Maximum points would be rewarded for helpful answer.
Thanks in Advance
Regards,
Basavaraj PatilHi Rekha,
Thanks for the reply,
System is not picking from the current document i,e Opportunity.It is picking & assigning it from Org Unit. There are 6 persons(employees) assigned for that position(Regional Manager).
When the Rule 10000162 is simulated for resolution for the particular org unit,Sytem shows following employees with Agent Id's as below,
CP 50000019 RAM Ram Kumar
CP 50000020 0000010001 rahul sinha
CP 50000021 HARERAM Hareram Nayak
CP 50000128 RAJESH Rajesh m
CP 50000129 AMANDEEP amandeep s
CP 50000130 MUKESH mukesh a
Out of the above list system is assigning Fisr persom Ram kumar to the action triggered in Opportunity,But Ramkumar is not employee responsible in Opportunity.
But when same activity is created manually ,system gives above the option to select from the above list of employees.
Regards,
Basavaraj Patil -
Employee responsible is not determined in partner determination- Transaction
Hi Experts,
Partner determaination in Activity. Eg : Sold to party :1001051, Employee id : 80007 and sales employee id: 80005.
under BP Sold 1001051 has relationship employee responsible 80007 relationship is maintained.
In the org model under the Sales org postion sales employee : 80005 is assigned.
we have created a partner determination procedure with partner functions 10 as Sales employee with category employee and relationship category as Bur011 as employee responsible and partner funciton 20 as employee with the same category and relationship category.
In the PDP we hace created acccess sequnece with 10 CRM_partner_org data with the rule configured to get the sales employee.
Access sequence 20 as CRM_Partner_business partner relationship to get the employee relationship from BP.
When we create the activity the partner determination is happening and under the partners tab we find the
sales employee = 80007
Employee = 80007
Now in the partner determination access sequnce 10 is not working, system is filling up the value of employee 80007 in the sales employee feild.
we have checked the rule and simulated the rule, we are getting the correct result of the postion and the agent -user assignment as 80005. but when we create a activity it is skipping access sequence 10 and by default fills up the value from the BP relationship Employee responsible 80007(employee) to the sales employee partner function.
If we are having 2 persons as employee in BP, the partners are filled twice. for example : Sold to party :1001051, Employee id : 80007, 80006 and sales employee id: 80005.
in Partner assignment block we are getting output as, it is not takind sales employee id 80005.
sales employee = 80006
sales employee = 80007
Employee = 80006
Employee = 80007
Please help me with a clue how to fix this issue.
Regards,
KarthikHi Karthik,
You can proceed with debugging the access sequences. The access sequences are hit via BADI : COM_PARTNER_DETERM and the implementation to chose is with the filter = source name.
Eg: CRM_PARTNER_DETERM_C for relationship based access.
/Hasan -
IExpense Integration with Airline Agent / Hotel Agents
Hello Everyone
Does anyone let me know … can we integrate Airline Agent / Hotel Agents / Approved Airlines / Approved Hotel with iExpense?
e.g.
1. An employee is traveling to any country … person can check-in approved hotels.
Note : How we can ensure lowest rates between hotels under same area?
How hotel person will be notified that person is travelling on approved travel?
2. Bill can be presented to company directly and uploaded
3. Employee will fill details against that expanse.
4. Once approved by manager Hotel will be paid directly by AP payment team.
2nd question .. can I integrate Airline companies .. please let me know flow …how we can do the same ..and lowest Itinerary picked by system for approved travel for employee of the sector.
Thanks in advance! Regards, Anil.Hi Anil,
we have developed the same kind of scenario in 11.5.10.2 .
we develop a custom module ATR(Air Ticket Reservation),all are self service pages(OAF) we linked this module with i-Expense.
in ATR process employee raises a request for ATR booking and by the approval methods when it's approved then a automated notification goes to the respective booking agent. and the ticket details everything comes to employee by the ATR Agent.
When all the process over then employee submit the expense report ,as we have intigrated ATR process with i-Expenses so all ATR data comes in transaction window (e.g such as the CC data).
We can integrate any 3rd party application also with Oracle Apps .
Technology we used : OAF, Oracle WF.
Thanks,
Ajit
[email protected] -
Assign a new employee as employee responsible in place of other employee
Hi,
I have a requirement wherein an employee "A" is moving out of the organization and a new employee "B" is coming in. Hence we have to transfer/assign all the instances/transactions of employee "A" to employee "B", wherever employee "A" was depicted as Employee Responsible.
Thanks in advance.
RegardsDear Shaji,
I believe it requries a Custom Program Development which will be executed upon such scenario. You can do following steps to do that:
Develop a Custom Program with 2 selection screen parameters as the Source Employee Responsible and Target Employee Responsible.
Identify all the open transactions wherever the source Employee is assigned using the CRMV_LINKPARTNER db view.
Use FMs CRM_PARTNER_MAINTAIN_SINGLE_OW and CRM_ORDER_SAVE in order to assign Target Employee to these transactions.
All the open transactions now will have the Source Employee Responsible replaced by the Target Employee Responsible.
Hope this helps.
Thanks
Vishal
Edited by: Vishal Kesar on Aug 9, 2011 12:20 PM -
Territory and partner determination procedure for employee responsible
Hi CRM team,
I have a little issue for you I'll be very thankfull if someone could help me.
There is the organisation of the territory management in the company I'm working for:
-Country
-Region
-sector
*each sector have a determination rule based on 1 condition "1 field from the BP Header (customer)"
*each sector have a position assigned to it. (Organisational model PPOMA_CRM) And there is 1 or 2 employee affected to each position..
*When creating an activity,*
*First thing I enter the Account (customer: activity partner)*
*I would like the system to determine the employee affected to the sector of the BP as the employee responsible.*
Any Idea?
For the moment, I'm searching in the partner determination procedure. But the standard access sequence Business Partner Relationships: Activity Partner -> User dont work.
There is some sitting from my IMG:
The partner fonction Employee Responsible is with
*fonction category: employee
*usage: CRM
*Relationship category: Is the employee responsible for
Partner determination procedure:
In the acces sequence, I put a dialogue seq 15 :
Business partner from territory
And in the detail on source, I put:
Fonct. categ. : Employee
Usage: CRM
It dosn't work...
I don't know if I'm am searching in the right place.
Could you help me with a solution to have the needed system behavior????
Thanks a lot for your time and your help.
Best regards,
Ahmed.Hi Ahmed,
After created determination rules for territories have executed the report CRM_TERRMAN_PROC_REL for initial option?
Once territories and determination rules are created, you need to run the above report in Background(schedule a batch job) which will establish relationships between the territories and corresponding attributes. You need to run this report every time there is a change in determination rule of create/change territories.
This should resolve your problem
Regards,
Priyanka -
How to change employee responsible for open campaigns.
Hi,
I want to find out open campaigns and marketing attributes based on partner function i.e., employee responsible and these open documents I need assign to another employee responsible. Which function module I need to read the details and which fm is to change employee responsible. Please guide me which fm i need to use how I can change to another employee responsible partner function.
divyaHi Divya,
If you are comfortable with the bol queries, you can execute the bol query services to get relevant data..
here is the sample code to get marketing attributes for a bp.. here you can read additonal attribute "partner function" to filter the data as per your req.
Marketing Attributes
DATA : lr_mktattr_coll TYPE REF TO if_bol_entity_col,
lt_mktattr TYPE TABLE OF crmt_mktbp_attribute,
ls_mktattr TYPE crmt_mktbp_attribute.
IF lr_buil_entity IS BOUND.
TRY.
CALL METHOD lr_buil_entity->get_related_entities
EXPORTING
iv_relation_name = 'BuilMktAttributeRel'
RECEIVING
rv_result = lr_mktattr_coll.
CATCH cx_crm_genil_model_error .
ENDTRY.
CLEAR lr_entity.
IF lr_mktattr_coll IS BOUND AND lr_mktattr_coll->size( ) GT 0.
lr_entity ?= lr_mktattr_coll->get_first( ).
WHILE lr_entity IS BOUND.
CALL METHOD lr_entity->get_properties
IMPORTING
es_attributes = ls_mktattr.
IF ls_mktattr IS NOT INITIAL.
APPEND ls_mktattr TO lt_mktattr .
ENDIF.
lr_entity ?= lr_mktattr_coll->get_next( ).
ENDWHILE.
ENDIF.
ENDIF. -
How to assign employee responsible of service order to customer follow up?
Hi everyone,
when i create a customer follow up for a service contract, my partner number is assigned to employee responsible by default. However i want the employee responsible for the service contact to be copied to the follow up.I checked the partner determination procedure, which is properly configured.
And i also want to know, why my partner number is getting assigned to the employee responsible.
I checked the corresponding node getter method, where the collection wrapper contains my partner number for the partner function employee responsible.
Please suggest some solutions.I'm saying that you didn't search SCN because your first post shows this. You didn't give any details neither how your PDP is "properly configured". If it'd have been configured properly you would not get the issue, right?
Another thing is if you searched SCN on partner determination you would find FM CRM_PARTNER_DETERMINATION_OW. This the API which is triggered from BOL layer. And the result is transferred to BOL layer and available in "collection_wrapper".
Now you gave some more tips. For example, that the same PDP is used for other transaction types. That's better.
First of all, as Nagaraj Sarangamath said. Check if your employee responsible partner function in the PDP has an access sequence which takes the employee responsible from preceding document prior to the access which takes the current user. Which access sequence is maintained in your PDP for employee responsible? What steps does it have?
Another thing which is Sigrid Wieshofer mentioned is how is your assignment of partner functions to business transactions in IC set? What is in the mentioned IMG setting?
One more tip is if the copy control is activated for activities in your system and has been set up for other transaction types except your Custom follow up. In the copy control you can actually handle partner determination as well. -
Error while serching by employee responsible in CRM Interactive reportong.
Hello,
CRM interactive reporting experts ,
i am getting a error while serching records in report using employee responsible as filter criteria .
This error only come when the employee is assign to an org Unit .
please help me if any one faced this issue and help me to resolve. it is really high priority to me.
attaching error detail .Hi Dev,
You may need to check the authorization error if any in SU53.
As soon as you get this error, try to check SU53 in CRM GUI.
Regards,
Mandeepak -
Error while transferring agent to agent call
Hi,
when transferring agent to agent call through ICM, i am getting the error. below is the logs for the same.
11:14:39.599 |//SIP/Stack/Error/0x0/DROPPING unregistered header Cisco-Gucid: AF4B8C1E100001346787D3E60A6E0A11|5,100,63,1.1^*^*
11:14:39.599 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 1169 from 10.110.10.45:[32796]:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 10.110.10.45:5060;branch=z9hG4bKqnnqtSWNcTnnlzrIB30p3g~~18925612
Via: SIP/2.0/UDP 10.110.10.17:5060;branch=z9hG4bK.Z5FCyzJYgyGTcQKk150og~~182259
Max-Forwards: 68
To: <sip:[email protected];transport=udp>
From: 2960 <sip:[email protected]:5060>;tag=ds620942f7
Contact: <sip:[email protected]:5060;transport=udp>
Expires: 60
Remote-Party-ID: <sip:[email protected]>;party=calling;screen=yes;privacy=off
Call-ID: [email protected]
CSeq: 1 INVITE
Content-Length: 0
User-Agent: CVP 8.0 (1) Build=1440
App-Info: <10.110.10.17:8000:8443>;ringtone=ringback.wav
Call-Info: <sip:10.110.10.196:5060>;purpose=x-cisco-origIP
Date: Thu, 05 Jan 2012 19:14:37 GMT
Supported: timer
Supported: resource-priority
Supported: replaces
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Min-SE: 1800
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
Allow-Events: presence
Cisco-Guid: 2164036096-0000065536-0009543076-3289017866
Session-Expires: 1800
Cisco-Gucid: AF4B8C1E100001346787D3E60A6E0A11
45^*
11:14:39.599 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.110.10.45:[5060]:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.110.10.45:5060;branch=z9hG4bKqnnqtSWNcTnnlzrIB30p3g~~18925612,SIP/2.0/UDP 10.110.10.17:5060;branch=z9hG4bK.Z5FCyzJYgyGTcQKk150og~~182259
From: 2960 <sip:[email protected]:5060>;tag=ds620942f7
To: <sip:[email protected];transport=udp>
Date: Thu, 05 Jan 2012 19:14:39 GMT
Call-ID: [email protected]
CSeq: 1 INVITE
Allow-Events: presence
Content-Length: 0
11:14:39.600 |//SIP/Stack/Info/0xf252a80/Sent an 3456XX Error Response|5,100,214,1.2332234^10.110.10.45^*
11:14:39.600 |//SIP/Stack/States/0xf252a80/0xf252a80 : State change from (STATE_RECD_INVITE, SUBSTATE_NONE) to (STATE_DISCONNECTING, SUBSTATE_NONE)|5,100,214,1.2332234^10.110.10.45^*
11:14:39.600 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.110.10.45:[5060]:
SIP/2.0 503 Service Unavailable
Via: SIP/2.0/UDP 10.110.10.45:5060;branch=z9hG4bKqnnqtSWNcTnnlzrIB30p3g~~18925612,SIP/2.0/UDP 10.110.10.17:5060;branch=z9hG4bK.Z5FCyzJYgyGTcQKk150og~~182259
From: 2960 <sip:[email protected]:5060>;tag=ds620942f7
To: <sip:[email protected];transport=udp>;tag=887062457
Date: Thu, 05 Jan 2012 19:14:39 GMT
Call-ID: [email protected]
CSeq: 1 INVITE
Allow-Events: presence
Warning: 399 us-a-vc-sub3 "Unable to find a device handler for the request received on port 5060 from 10.110.10.17"
Content-Length: 0
11:14:39.605 |EnvProcessUdpHandler::handle_input - handle = 280|*^*^*
11:14:39.605 |EnvProcessUdpHandler::handle_input Status: 0, Id: 0|*^*^*
11:14:39.605 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 378 from 10.110.10.45:[32796]:
ACK sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 10.110.10.45:5060;branch=z9hG4bKqnnqtSWNcTnnlzrIB30p3g~~18925612
Max-Forwards: 70
To: <sip:[email protected];transport=udp>;tag=887062457
From: 2960 <sip:[email protected]:5060>;tag=ds620942f7
Call-ID: [email protected]
CSeq: 1 ACK
Content-Length: 0
attached is the file of ccm logsHi,
What is the version of IOS you are running on the voice gateway? Also, what is happening when you are transfering the call. Is it getting disconnected or... -
Please Help me with the Work Item agent to agent forwarding error
hi folks ,
This is the error I am getting when I am trying to forward the work item from agent to agent.
"Work item 000000017188: Method SAP_WAPI_FORWARD_WORKITEM not allowed for type F "
Please Help in this regards. its Urgent.
thanks in advance for your help
Krishna ChaitanyaThe F type Workitem cannot be forwarded because it represents Workflow (Also Subworkflow) workitem Id.
You have to find out with workitem which has status W(Dialog Work Item; Represents a Single-Step Task) from SWWWIHEAD table and status should be in process and the TOP_WI_ID should be the value that you are trying to forward.
Thanks
Arghadip
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