Surprise $70 Service Charge on Bill

I areceived a $70 "service charge" on my bill that I was never told would be showing up. Initially, Comcast sent out a technician who fiddled around for 4 hours, fixed nothing, and then told me that my building management would need to install a new line and then everything would work again. After trying to get my building management to do this for a week, I finally learned that he had lied, management can't even do that, and I had to call Comcast and they sent another technician out who fixed the problem in 10 minutes. I was never, ever informed that I'd have to pay, and furthermore, I went even longer without cable and internet, spending energy trying to get my building management to do something that they can't do and isn't necessary. I'm really upset and do not want to pay.

Wondering why *ComcastCares* hasn't responded to this post with a direct message to my inbox. I'm still really upset about this charge and do not think I should be paying $70 for what happened - am I paying for the first technician that couldn't solve the problem and lied to me or the second technician who had to come out to easily solve the problem his coworker couldn't?

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Changed bill after I paid it and added in a $70 service charge they had taken off!

I feel like Comcast is a complete ripoff now - and I have been a loyal customer for more than 15 years! I was totally bamboozled by Comcast after I paid my bill and then opened up my "new bill" and saw that my last month's e'bill has been changed after I paid it in full - all my services have been changed and now are being charged more - and a service charge of $70 for a phone problem which was totally their equipment problem and they had previously removed from the bill has now been added back in!! Now the new bill was added in - my "free HBO for 6 months for previous problems" - was removed and I'm now being billed for it - all of my services are being charged more - and my service - which was supposed to be $89. for two years - and I had agreed to - is now $161. - WHAT A RIP-OFF!!! Of course, I can't reach anyone by telephone now as the phone service has changed and I'll have to wait until tomorrow and try some other numbers. I have now switched back to Paper billing and may cut off the phone as this is a total crazy way to operate a business!!! I wish they would just be honest with me after helping me and thanking me for my business and telling me what my bill would be for two years and saying that my bill was paid in FULL!!!

Thanks - I did get a private message that they've taken off the service charge and taken off some of the other charges that had been put on after the fact on the last bill and on this month's bill but then when I log in to look at the bill - it is still more than it is supposed to be as it say it will one to 2 billing cycles for that to take effect.I can't even SEE my own bill ONLINE! I now have to put in a "pin" number to view it and I'm locked out of my own account as there is no place to enter the PIN number and I don't have a record of ever creating a PIN number when I created my account 15 years ago!! - So I wil be emailing that back to the person who emailed me as well as to the ecare@ comcast.com

Service & spares not billed to customer scenario

Dear friends,
We have a scenario where the customer location wil be defined as functional locations.Now when the equipement has to be repaired the customer informs the cs department about the same.A service notification will be created in the system.
Now the issue is how to map this process as the customer is neither billed for the service charges,spares replaced or rather the resources used(resource related billing). The service charges are collected at the begining as a contract for the whole year.
If at all a service order is created with refrence to the service notification which involves a spares replacement:
1)How the service orders will be created and wat all things the service order will have.
2)delivery will be created on wat basis
3)If at all a billing is done how the cost will be settled.(Since in realtime the customer is never charged for service provided or spares or reources)
Please suggest how to map this type of scenario
Thanks & regards
AJ

Hi,
This is SERVICE ORDER PROCESSING WITH SERVICE CONTREACT, and RESOURCE RELATED BILLING is optional.
(A)SERVICE ORDER PROCESSING WITH SERVICE CONTREACT
1. Create Service contract - VA41
    maintain price agreement condition type,
    go to EXTRA menu>>>> technical object, here u can speciefy your equipemt details.
2. Create notification (IW51) & assign contract in notification
3. Create service order(IW34) with refrance to privious notification, and
    maintain settlement rule as SDI & Settlement reciever is your service contract number&its items
4. Confirmation of service order (IW41/IW42)
5. Settlement of order(KO88)
    After this you can go your service order and see settle cost
   Also go in service cntract>>>Environment>>>cost report, see settle cost appearing in contract.
6.And last settle this service contract(VA88).
(B) RESOURCE RELATED BILLING(optional)
1. follow above steps (1 TO 4)
2. Create resource related billing (DP90)
    System will genrate billing request
3. Create biing document(VF01) with refrance to billing request
    After this go in service contract, cost report and see billing value
4. settle the service contract(VA88)
5. Now settle the service order(KO88)
After this go in service contract>>> cost report, and see settled cost
Note : In this scenario revnue is come from billing and cost is come from service order, this all is place against service contract.
treat revnue come from conract as advance recieved from customer for services, and when you crete resource related billing,clear this amount against contract value.
Rgards,
kapil
Edited by: Kapildev Farakte on Nov 5, 2009 12:50 PM

How can I put Service charge to receive money from customer in Sales Return

My company will receive the Restocking fee from customer when customer want to return the goods.
I create a Sales Return Document for sales return but I can't put the service charge to charge my customer in the sales return document.
If there is any possibile way to create billing document for return and AR in one billing document.

I can't put the service charge to charge my customer in the sales return document.
Why not ?? If you dont want to show the service charge in return sale order but to show only in credit memo, this can be achieved. Assign routine 24 in your pricing procedure against this service charge condition type.
G. Lakshmipathi

Final settlement in Service Charge settlement

Hi Experts
My client wants their customers to pay their bills when they have recivecd their bills. How should thisa be represented in the SAP system . The flow types available in the system are those for advance payments and flat rates. Which flow type should i adopt for this scenario?
How should this also appear in the application side?
Regards
David

Hi,
You should acticate the service charge settlement functionality.
1. one posts the incoming invoices on settlement units
2. one runs the service charge settlement which distribute the costs to the rental units and invoices the tennat if he participates in the service charge settlement (which generates open items in FI)
3. one runs the invoice processing (which is based on the open items in FI
regards
stefaan

How do I look up what an iTunes charge is that was listed on my charge card bill?

My charge card bill shows an iTunes charge with no details. The bill gives a number to call. That number indicates to go to www.apple.com/support/cc which I did but got nowhere. There was no selection for signing in with my id or way to find billing detail. I found a phone number on this page and called it. I called this and was referred to www.apple.com/support/iTunes. Again no clear navigation path to get billing information. APPLE you need to do better than this for customer service!!!

We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases..
Viewing purchase history : http://support.apple.com/kb/HT2727

Bogus Service Charge

I programmed Comcast remote to my tv and it made the sound go down. Where I was listening to the sound on my tv at 21 I had to now put the sound up to 40. I called and explained the problem, the rep on the phone tried to send a signal to the box however it did not work. She said she would send a tech to my house to check the equipment, If it was my tv problem there would be a $70 service charge if problem was in their equipment no charge. The service tech's came to my house and he ran a signal to their equipment and the tv came up(their problem shld be no charge). When I get the bill there is a $70 charge. I called comcast and they asked was I explained about the service charge i said yes but it was your equipment that had the problemthere should be no charge, Julie said the charge was correct per the tech code,
I asked to speak to a manager, Leo he asked if I signed a receipt, I said yes but you sign a receipt any time a tech come's to your house, The only solution offered was to adjust for $35, I said no because it was not my tv's fault. Customer service at comcast gets an F. I am now going to cancel comcast service and go to another company because I am not paying this fee. the only way Comcast can save face with me is by creditng the full $70.00. I will be sure to call Monday to cancel this service. I will also send a letter to Tom Karinshak Senior Vice President of Customer Service. Signed a very disgruntled soon to be ex-customer

I'm sorry I can't help you, but I wanted to let you know I have the same problem. In the past, have uploaded a bunch of albums to my photoshop.com gallery...went to do another one the other day and nothing happened....no error message either, just had nothing show up in the gallery. It has been about 9 months since my last successful upload. The only thing I changed on my PC running XP is to install Service Pack 3. I wonder if that has something to do with it?

Service charge

On May 27 I called , the xfinity was out. The rep went thru all the steps and said I needed to have a service charge. I asked if I would be charged. She said no. On May 29 a service rep checked came and determined that when xfinity 1 was installed. The rep DID NOT EXCHANE AND UPGRADE. All the boxes in the house. He changed this out and it works perfectly. THIS SHOULD HAVE BEEN DONE WHEN XFINITY 1was installed. He said I would NOT be charged. YES I wad charged. And it has been impossible to get this resolved. Any one know who I can call to get this fixed

I tell everyone on this site that if you have Comcast/Xfinity you are going to be billed what-ever they want when-ever they want and THERE IS NOTHING, NOTHING, NOTHING you can do about it except cancel your service. Service charges are the bread and butter for this company. That along with service fees is where they get all the customers upset with increases as they see fit..... They even charge their customers service fees/shipping charges on THEIR EQUIPMENT to the customers.....They charged me freight fees on shipping THEIR replacement box that was to replace THEIR faulty equipment already in my home...? Comcast/Xfinity signs you up with misleading and incorrect price quotes and once they have their "service agreement" they consistently raise their serice fees, AGAIN, when-ever and what-ever they want. My service started at 127.99, increased to 141.72 during the first year and is now quoted to be 172.84 for the second year PER "CUSTOMER SERVICE" .......What do you want to bet the 172.84 increases soon???????Comcast/Xfinity DOES NOT OFFER OR UPHOLD PRICING QUOTED AT TIME OF SIGN-UP TO THEIR SERVICES. Comcast/Xfinity and I entered a "Service Agreement" quoted by the sales rep stating that the first year would be 127.99 and the second year would be $20 more = 147.99????IF THEY DONT HONOR THEIR SERVICE AGREEMENT WHY DO WE HAVE TOO?I am contacting the BBB, for what-ever reason, to see if there is any legal or "non-legal" binding contract that I (we) have to follow regarding their corporate "service agreement". Again, if they dont honor it as the service provider why do we?????? Get out as soon as you can.You will not be happy - There is no customer service with this company.Good Luck - You are going to need it.Regards, Chris A MolenaurComcast past, present but not future "customer".

Vat calculation to be done on labour service charges and material price.

Hi exeprt
I have scenario where i required to pay vat on labour service charges nd material price.
Calculation
material price is 1000, in there is additional service on tht we pay service charges.
Material price 1000
lab service charges 12
Vat should on on 1012
Regard
Nabil

HI
see You have your tax procedure in OBYZ t-code
There you will have subtotal price+excise duty as subtotal in your tax procedure your excise will zero so remain only material price
subtotal 591 =material+service tax -statical
592=service tax 10% on 591
593 =service tax 2 % on 591
594 =service tax 1% on 591
after that subtotal 595 ==from 591 To 594 -stastical
596===vat on 595
Regards
Kailas Ugale

If I take my Iphone 5c to the apple store to be fixed with the service charge of $269, if they can't fix it do they replace the phone? Or will I have to pay retail price for a new phone?

I have a water damaged iphone 5c. I was thinking about taking it to the Apple store and paying the 269 dollar service charge for them to attempt to fix it. My question is: If they can't fix it, will they replace my phone for that $269 dollars, or will I have to pay full retail price for a new phone?

They do not repair at all.
The replace.
The $269 is for a replacement.

Tax code maintained as ZERO, then also tax has been charged in billing docu

Tax code maintained as ZERO, then also tax has been charged in billing document. Please help to find some solution
Point will be rewared accordinly..
DAVID

In access sequence, if you check for your tax condition type, see what table is maintained. Normally, for domestic scenario, table 368 would be used.
So go to VF02, key in the billing document and execute. There go to "Header" tab and check what tax classification for customer is flowing under the sub tab "Taxes".
Next go to item level tab "Item Detail" and see what tax classification is flowing for that material.
Now in VK12, for your tax condition type, you should have assigned tax code for the above combination. From your comments, it seems, you have maintained for wrong combination.
thanks
G. Lakshmipathi

Service Contracts with billing plan not updating debit memo request in ECC

For service contracts with billing plan, we cancel the line items and set the user status at header to "cancelled" and also set the cancellation date (under Cancellation Tab) at the header as well as item level which delete all items in the DMR in ECC (which are not yet billed). When we do this, it works perfect for most of the time and in some cases DMR items are not updated in ECC and it is billing. When I checked in CRM, the billing plan items are updated based on the cancellation date.
Experts appreciate your help on this issue.
Thanks,
George.

This is resolved by the note 1008663

How Do I Send A Question To Customer Service About My Bill?

I clicked on the VirizonWireless.com Contact Us link. I then selected "I receive a monthly bill" in the Email section of the page. When I press the go button the page that came up did not have a form to enter a message nor did it have a link to a page to do that. It did have a Contact Us link which took me back to the same page with the Email section.
How do I contact Customer Service about my bill via either email or a web form?

Once you visit "Contact Us" follow steps below.
Select from drop down, I receive a monthly statement then click the > button
Scroll down to the left corner and click Send Email
You will see a form to send an email
If you are still unable to locate the form click the link here: https://www.verizonwireless.com/b2c/contact/email.jsp

Service charges also to be load on same material

Material           Net Qty        Rate MAtrl      Coating          Total Amt     Total
                                                                    per     Charge per          MAtrl     Coating
ABC          400     23.06      9.88          9224     3952
Basic Total                              9224     3952
ST 10 %                              922.4     395.2
ST 2%                              18.45     8
ST 1%                               9.2     4
Total                              10174.5         4359
Vat 4%                              407                 0000
Total                              10581             4359
Grand total                                        14940
I want to raise a Po for 14940 and i want load coating charges also on material .
Kindly suggest me how to carry
Regard

Hi,
1st consult with tax consultant for the above what you written.
Now I believe the amount 250 is just a service charge not service tax. Then keep this service charge as delivery charge(250) in MM pricing schema and take net price (750)which is material price to tax procedure to BASB condition type from which VAT will calculate.
Follow the process:
1. Create a condition type service charge (ZSRC) fixed in nature, keep condition category B (control data -1)and select accrual flag check box(control data -2)
2. Assign an account key & accrual key to condition type of service charge (ZSRC) in MM pricing schema, can have following:
Steps-Couu2014Condition type--Cond Descri--- -
From -
TO
10----0PB00 Gross Price--
20----0 R000Discount % on Gross---10--
30----0Subtotal1020-
40----0---ZSRCService Charge--
Keep Acc & Acl key
50----0TOTAL30---40--
#This is just example, U can place new condition type(ZSRC) properly in your schema.
3. Create a tax code for VAT
4. Create PO with material price 750 in PB00 which is net value of PO and enter service charge in ZSRC as 250, enter VAT tax code, so now VAT will calculate from 750 only.
5. Do GR, you will have inventory A/C, GR/IR Clr- A/C and another entry of service charge clr A/C
6. Do invoice in MIRO
Regards,
Biju K

Customer Service - Resource-related billing Request - Fixed rated

Hello Colleagues,
I´m working in Customer Service Module and i have a problem when I want to use the RAS Repair order with fixed rate (Positiontyp - IRPA)......
With reference to that Repair order I create a service order SM03 (Billing form - Fixed rated).
Afterwards, I perform a DP90 for that Service order and the result is that in the Repair order is determined the position type IRIN and i need to be determined the position type IRNI....
Item category assigment:
RAS      NORM     SEIN      IRPA     IRIN
RAS      NORM     SEIN             IRRS     IRIN
RAS      NORM     SENI             IRPA     IRNI ---> I need this one
RAS      NORM     SENI             IRRS     IRNI ---> I need this one
My problem is that I don´t know how to handle the Item usage : SEIN and SENI ??? Depending or what faktor are determined??? DPP Profil???
Thanks in advance!
Cheers,
Sapmcw!

Rajaram,
Check you DIP profile with these [ RRB Tips& Tricks|http://www.sapfans.com/forums/viewtopic.php?t=205306]. Also you may refer OSS notes [301117|https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=301117].
Babu

Surprise $70 Service Charge on Bill

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