Survey not found(CRM QUESTIONNAIRE)

we have added a questionnaire in CRM. it works fine in SAP GUI.But when i try to see it in PCUI screen it says the survey is not assigned to a object.Can anyone suggest the possible causes.

Hello Praveen,
you can lookup my E-Mail ID via my SDN Business card. But please provide us the Application name of the PC-UI Application. You can identify the Application when you set the User Parameter CRM_BSP_TRACELEVEL = 2222 and then start the application again.
Regards
Gregor

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MKT-response recording, survey not found.

Hello Experts,
I have a problem when I want to record a response. I executed a campaign and sent out a personalized E-Mail with a personalized response code.
When I try to record the response and fill in the code, the business partner and the campaign is found, but I cant save the response. I get an alert that a survey can´t be found. In the assignment block no survey can be displayed.
It would be very nice if someone could help me.
Thanx,
Fabian

Hello Experts,
I have a problem when I want to record a response. I executed a campaign and sent out a personalized E-Mail with a personalized response code.
When I try to record the response and fill in the code, the business partner and the campaign is found, but I cant save the response. I get an alert that a survey can´t be found. In the assignment block no survey can be displayed.
It would be very nice if someone could help me.
Thanx,
Fabian

Survey was not found or it is not withing validity period

Dear gurues,
Hope you can help me with this issue in CRM 5.0
I have created one survey, it includes dynamic questions by using function modules PBO and PAI, and fortunately it works fine when testing in trx. CRM_SURVEY_SUITE.
Now i am trying to generate a URL by BSP. It works almost fine, but for some weird reason, once I type "Yes" or "No" for the first question of my survey (next questions depend on the answer of first one, if "Yes" - second question should be shown, if "No" - second question should be hidden), and then click enter, I get the following system message:
survey was not found or it is not within validty period.
I have already maintained the validity period under maintain survey attributes in trx. CRM_SURVEY_SUITE.
the idea is to use this survey in e-mail campaign.
i will really appreciate your input
Thanks
Karina

Hi Karina,
How you solved this issue...
I am also getting the same error...
Survey Was not Found or Is not Within the Validity Period.
In GUI it is working perfectly.
I tried the solution given by RAJA but it is also not working...
I added a cutom button... Function code is SAVE.
Didnt write any code for it..
When Pressing that button i got the above error....

EP6: com.sap.pct.crm.generics.ValueHelp not found

Hi at all,
We are tring to setup crm default scenario in EP6.
To do this we have imported the relative business package from iviewstudio.com (Business Package for SAP CRM 4.0 50.2)
The Bsp part of the application seems to work fine but we get an error following the link that should open a pop-up to help the user selecting values
The error is described here:
Portal Runtime Error
An exception occurred while processing a request for :
iView : N/A
Component Name : N/A
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This Iview was imported correctly from the business package (I've checke the import logs).
I've looked on the server and I've found the related classes/jar (generics.jar).
I've looked also log (using the logviewer application) files but there nothing releted to this.
Does anyone have an idea to solve the problem? or something else to check?
Thanks in advance,
Bye
Fabio

Hi Giovanni,
It looks like a permissions issue, you might want to refer to the permissions of
1. The role that you are creating, see to it that you have everyone group assigned to it and enduser checked.
2. As you are connecting to CRM system, you might be have created a system using which you are accessing the CRM system, check for the permissions of that as well.
Hope this helps.
Cheers,
Sandeep Tudumu

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Hi,
We are upgrading CRM 5.0 to CRM 7.0 on iSeries (V6r1) and facing the following issue.
When I execute this command
   STARTUP    SID(CD3) TYPE(ABAP) RESTART(YES) DVDPATH('/Inst_DVDs/51036889')
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iSeries show this error message in "UPG_A_CD3" job log.
   Message . . . . :   i5/OS PASE program not found or in use. Path name is
       /usr/sap/CD3/upg/STARTUP.
Does anyone has any idea what could be wrong ?
Thank you,
Jack.

Hi,
We are upgrading CRM 5.0 to CRM 7.0 on iSeries (V6r1) and facing the following issue.
When I execute this command
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        SAPUPLIB(SAPUP) OPTIONS('jce_policy_zip=/Inst_DVDs/51036889/local_policy.jar')
iSeries show this error message in "UPG_A_CD3" job log.
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Does anyone has any idea what could be wrong ?
Thank you,
Jack.

Customer not found in CRM from R/3

Hi All,
One Customer has been created in R/3 and the same customer is not found in CRM.
So i have defined a request with R3AR2 with object name :CUSTOMER_MAIN, Table:KNA1 and field:KUNNR
Option:Equality(=Low)
Low: 1000001
High: 1000001
And in R3AR4 started the request from R/3 to CRM.
I am getting error:003 Initial load is already running
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Appreciate your help !
Regards,
Suren
Edited by: surender gundu on Jul 22, 2009 12:57 PM

Hi,
I have looked into your query.
When the data exchange takes place, the following will be priority for the middleware to process the queues accordingly facilitating the data exchange:
1. Initial Download.
2. Request Download.
3. Delta Download.
Looking at the error message it seems that some other Initial load is running in the system. Check the table SMOFDSTAT with the parameter for DNL_STATUS as 'R'. If you have entries, this imply that initial load is running in the system. This will actually stop the delta queues until the initial load is over.
Recommendations:
1. Check if Initial load can be stopped. This is not recommended since this will cause inconsistencies within the system.
2. Wait for the initial load to get over and run the request again.
3. Check the table SMOFRSTAT with the parameter for DNL_STATUS which will let you know whether there any running
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4. Then if initial load is completed you can carry out the same request again.
5. Or if the Initial load is completed check the inbound queues in SMQR, which will be processed immediately if there are no
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I would recommend the 5th point which will be fine in your scenario.
I hope this helps.
Regards,
Venkat

Error in sap crm - List Price not found

Hi all,
I am creating an order for free of charge products that has an item category " free premium item" but when i am trying to create these orders, I get the msg " List Price not found ". however when i create a standard order that has the same item category " free premium item", it gets created without errors and the pricing is there. I looked at the config of both order types the standard order as well as the free of charge order and i also looked at how the item category determination has been configured and then i looked at the pricing procedure configuration. where and what else should i look into to fix the issue?
Thanks in advance,
Preethy
Edited by: preethy on Jan 31, 2008 1:13 AM

HI Muralidhar,
I looked at the note 528161 but does this apply to CRM also? I did not see a table called VKP2 or WVKP in CRM. the note mentioned these tables
Thanks,
Preethy

Website not found error within CRM application

Hi,
One of our user says he is getting 'Web site not found' error within CRM application. What could be the issue ?
We are using CRM 5.0

Hello,
What application is your user trying to access ? Is it the ICWC or PCUI?
regards
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Hi Experts,
We have been installing SAP CRM Mobile client component and when we start installation it stops showing the message "Requisite version of
JRE not found".
We are having java version j2sdk1.4.2_12 in the server and as per the installation guide "SUN Java 2 Standard Development Kit, Standard Edition Version 1.4.2_02 or higher in version" is required.
As instructed in the note 891477 we had installed java version 1.4.2_09
in a seperate drive and changed the value of the environment variable
JAVA_HOME accordingly.
But the problem still persists.
Also in the command prompt when we give the the command "java -version"
it shows 1.4.2_12.
Also note that our server is Microsoft(R) Windows(R) Server 2003, Enterprise Edition and 32 bit OS.
Kindly suggest.
Thanks and Regards,
Amit.
Kindly suggest how to proceed.

Hi,
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at InstAssist.InstAssistMain.startProcessing (String[]args)
at InstAssist.InstAssistMain.mai.(String[]args)
& installation couldnot move.
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Crm data source 0BP_RELATIONS_46BC_ATTR not found in BI system

Hi all,
i have a data source ( 0BP_RELATIONS_46BC_ATTR ) in source system ( crm ) i have activated it and found more 5000 records in source system but it not found in BI system ,i tyied to install from BI CONTENT but there also i cant able to find it , can any one help me where to install the data source
0BP_RELATIONS_46BC_ATTR which i can't find in Bi content
Regards,
shahina....!

Hi,
first of all be patient. We all have our own issues.
Back to your issue:
Did you replicate the datasource? If not, do so and it will be available in BW. Assign it to a infosource or a datatarget to be able to load data.
Siggi

CRM Middleware - Realign queue error: Funct. mod. "SMOH_RFCPING" not found

Hi,
I try to set up R/3 <-> CRM replication, but I'm in troubles. First (in the SMOHQUEUE transaction in my CRM system) was my REALIGN queue in error, due to not existing RFC connection. It was using the name of not existing connection. There were other connection, which I wanted to use, but I couldn't find, where can I change the connection to use.. Does anybody know??
Nevermind, I set up the connection, which the system was using, but after this I got error:
Error during aRFC (<conn_name>:Function module "SMOH_RFCPING" not found.)
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Thanx in advance for help!
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Peter, did you also setup the R&R related RFC's in client 000? A similar Middleware RFC Connection in client 000 is required for this to work properly. Tiest.

How do I save personalised survey answers in CRM

Hi experts:
In SAP Help I found this statement:
...When the recipient enters this URL in a Web browser, a survey is displayed. The recipient completes the survey and sends it (by pressing the u2018Saveu2019 button) to the companyu2019s SAP CRM system. The system then uses the answers specified in the survey to determine appropriate additional marketing activities for the original recipient of the e-mail. ...
I would like to implement this.
How exactly does the recipient send the survey to SAP CRM system? I know that PAI can create a document with survey in CRM. In this case the survey is linked to an email. I have never seen loose surveys (without document) in CRM.
Am I supposed to have an integracion with an contact of type email where the survey answers will be saved in case the marketing contact anwers the survey?
Hoping for your help.
Thanks,
Cristina

Hello,
First of all, I am not sure in which scenario you are using. In my earlier reply, my answer was broad too since i am not aware of which scenario you are using.
Your survey attribute might be having PAI module attached which creates/changes a lead on checking the process mode. Process calls CRM_SVY_LEAD_PAI_CREATE to create a lead.If this is not successful, it will raise the message to stop.
Therefore, You should also check if you create a lead through crmd_order Is it created error free?
one more point is: You can not use Lead survey and Lead PAI/PBO for URL.Sending an url to a business partner is a Marketing scenario hence only marketing survey and PBO/PAI should be used.
Lead survey and it's PAI/PBO should be used only when you create lead in crmd_order transaction and want to determine the relevant survey during creation.
Do you want to create lead through campaign execution or want to use Campaign automation application for the same ?
If your scenario is to send an e-mail to a business partner and as soon as he replies to the response , for each reponse you want to generate a lead.
For above scenario, you have to model the scenario in campaign Automation application.
Hope this helps.
Thanks
Raja
CRM Marketing Forum Moderator

Survey Suit in CRM

Dear SAP Guru's,
Could anyone plz help me how to go about using a Survey suit.
I have created a questionnaire in CRM_SURVEY_SUIT.
Kindly plz share any info about implementing a Survey Process.
Is there any TX. Code to call the Survey Sheet in CRM system. Plz help me with ur experience.
Regards,
Amit

Hi Amit,
I am giving the example how to create questionnaire with Survey Suite for Activities, repeat the same according to your object
Defining Questionnaires
Use
The questionnaire in the activity is based on the survey. A survey is created in the Survey Suite. This is a tool for managing surveys, opinion polls and questionnaires. The surveys can be found in the left area of the Suite. The surveys for each application are found in the corresponding folders in the tree.
For an overview of the available surveys for the relevant application, open the folder for that application.
To display the content of a survey, double-click the survey you wish to see. The content is displayed on the right hand side of the screen.
If a translation has been created for a survey, and is available, the symbol next to the survey in the tree is the symbol for the "Translate" function.
It is possible to copy an existing survey. In this way, you make savings by reusing questionnaires in the same or similar survey projects.
Procedure
To carry out the activity, choose one of the following navigation options:
Transaction Code CRM_SURVEY_SUITE
IMG Menu Customer Relationship Management  Transactions  Settings for Activities  Questionnaires  Define Questionnaires
General Settings for the Questionnaire:
1. Enter the transaction code CRM_SURVEY_SUITE to start the Survey Cockpit.
The Overview of Surveys screen appears.
2. In the list of applications choose the component ACTIVITY.
a. Press button Create (F5) to create a new questionnaire.
b. If you have already assigned a survey to the component, you can choose button Change (F6) to maintain it.
c. If you are copying an existing survey from another application, select the survey, choose the button Copy (F7), assign your newly created survey to application ACTIVITY and rename the survey.
You can edit your questionnaire in the Survey Builder that is opened for case a. and b.
A template is generated for a newly created survey. It already contains a survey title and a section with a question/answer and pushbuttons to send or reset the filled out questionnaire.
3. You can maintain survey attributes (CTRL + F12) to make central settings for your questionnaire.
The system opens a dialog box in which you can decide, for example, whether the survey can still be changed after sending or for which scenarios is it valid.
Create Survey Elements:
1. In the upper left screen area, select the hierarchy node in the structure view of the questionnaire.
2. Choose Insert Section to create a group of individual questions that belong together as regards subject.
The system displays detailed information for the section in the lower left screen area.
3. In the Text field enter a name that is to appear as the title of the question group in the survey.
4. Select the new section and choose Insert Question to define your questions. The system displays entry fields in which you can enter the question text, ID (is visible in expert mode) and the rating factor.
A question consists of the attributes question text, Id, and rating factor, which you must maintain and also of as many answers as required.
A unique Id must be assigned to each question. This Id is necessary for the later evaluation of the completed survey. The system gives you a suggestion for a unique Id, but you can overwrite this.
With the rating factor, you can control the quantitative evaluation of the survey. The higher the rating factor, the greater the weighting of the question in the evaluation. In the evaluation, the calculation is made by multiplying the rating factor of each question by the rating of the selected answer.
5. Select your question and choose Insert Answer to pre-define your answers. The system displays entry fields.
An answer consists of answer attributes and answer options. According to the answer category, the answer can contain one or more answer options. For input fields and text areas, only one answer option per answer is allowed, for radio buttons, check- boxes and list boxes, as many answer options as required are possible.
A unique Id (is visible in expert mode) must be assigned to every answer. This Id is necessary for the later evaluation of the completed survey. The system will give you a suggestion for a unique Id, but you can overwrite this.
You can also determine whether the text is placed to the left or the right of the input element and whether the answer should be in display format only and therefore unchangeable.
For input fields and text areas, you must also specify the size.
If necessary, select one of the answer options as a default value that is already selected when you open the questionnaire.
6. Add other questions/answers that you want to ask in this section or create new sections with questions/answers.
The system updates the status of the questionnaire in the structure view and in the preview every time as soon as you confirm your entries.
7. To change the attributes of a survey element you created, you have to double-click on it in the structure view.
8. Choose Save.
You can run a test for the created survey (CTRL + F8).
9. Go back (F3) and activate your survey (CTRL + F1).
After creating the questionnaire you got to create an URL for this, If you wish to use it in E-Mails. Pleas refer to the following two links to Create an URL
https://www.sdn.sap.com/irj/sdn/profile?userid=3527467
Re: CRM Survey Suit
As per my Knowledge there is no Specific config guide for this
Reward points if it helps
Murali

User Was Not Found when trying to run SSRS report!

I'm trying to run SSRS report (Custom Reports) for Dynamics CRM 2011. However, when I try to run the report from the Reporting Manager it errors out "User Was Not Found"!
Here's the complete error log:'
An error has occurred during report processing. (rsProcessingAborted)
Query execution failed for dataset 'DSMain'. (rsErrorExecutingCommand)
Microsoft.Crm.CrmException: An unexpected error occurred. System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=5.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]:
User Was Not Found <OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts"> <ErrorCode>-2147220969</ErrorCode> <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic">
<KeyValuePairOfstringanyType> <d2p1:key>CallStack</d2p1:key> <d2p1:value xmlns:d4p1="http://www.w3.org/2001/XMLSchema" i:type="d4p1:string"> at Microsoft.Crm.ServerLocatorService.GetCrmUserId(Guid organizationId,
String authenticationInfo) at Microsoft.Crm.Sandbox.SandboxHostSids.IsCallerAllowed(SandboxSdkContext requestContext, String& expectedSidSddlForm, String& callerSidSddlForm) at Microsoft.Crm.Sandbox.SandboxSdkListener.AuthenticateCaller(SandboxCallInfo
callInfo, SandboxSdkContext requestContext, String operation) at Microsoft.Crm.Sandbox.SandboxSdkListener.Execute(SandboxCallInfo callInfo, SandboxSdkContext requestContext, String operation, Byte[] serializedRequest)</d2p1:value> </KeyValuePairOfstringanyType>
</ErrorDetails> <Message>User Was Not Found</Message> <Timestamp>2014-05-09T21:37:02.5487525Z</Timestamp> <InnerFault i:nil="true" /> <TraceText i:nil="true" /> </OrganizationServiceFault>
An unexpected error occurred.
User Was Not Found

Hello,
Can you preview the report in Report Builder or Report Designer?
Based on the error message, the issue may related to a invalid user account for the report data source credentials.Please verify the user account is valid and has sufficient permission to access CRM data source.
You can refer to the following blog to troubleshooting CRM custom report rsProcessingAborted error:
http://blog.simpletrees.com/2013/04/mscrm-and-dreaded-rsprocessingaborted.html
Regards,
Fanny Liu
Fanny Liu
TechNet Community Support

SQL Server Agent Log showing errors [298] SQLServer Error: 10061, A network-related or instance-specific error has occurred while establishing a connection to SQL Server. Server is not found or not accessible. Check if instance name is correct and if SQL

Hi All,
I have started receiving this error in the logs for the last 10 days and the Schedules Jobs for the database have stopped running. My MS CRM application is working fine.
Can anyone guide me what could be the problem.
Date                      17/4/2014 2:04:20 PM
Log                         SQL Server Agent (Current - 17/4/2014 2:01:00 PM)
Message
[298] SQLServer Error: 10061,
A network-related or instance-specific error has occurred while establishing a connection to SQL Server. Server is not found or not accessible. Check if instance name is correct
and if SQL Server is configured to allow remote connections. For more information see SQL Server Books Online. [SQLSTATE 08001]
Date                      17/4/2014 2:11:55 PM
Log                         SQL Server Agent (Current - 17/4/2014 2:01:00 PM)
Message
[298] SQLServer Error: 10061,
A network-related or instance-specific error
has occurred while establishing a connection to SQL Server. Server is not found or not accessible. Check if instance name is correct and if SQL Server is configured to allow remote connections. For more information
see SQL Server Books Online. [SQLSTATE 08001]
Date                      7/4/2014 11:00:31 AM
Log                         SQL Server Agent (Current - 17/4/2014 2:01:00 PM)
Message
[298] SQLServer Error: 10061,
A network-related or instance-specific error
has occurred while establishing a connection to SQL Server. Server is not found or not accessible. Check if instance name is correct and if SQL Server is configured to allow remote connections. For more information
see SQL Server Books Online. [SQLSTATE 08001]

Check this link
http://social.msdn.microsoft.com/Forums/en-US/906da9b5-2482-468c-a424-ae099da2d96b/sql-server-agent-service-account-error?forum=sqlsetupandupgrade
Regards, RSingh

Survey not found(CRM QUESTIONNAIRE)

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