Switching to BT Infinity (fibre) broadband

Hi
I've just applied for a BT phone + 20GB BT Infinity 1 account and am wondering if I need to contact my current provider (Utility Warehouse) to get a MAC code?
I thought I'd seen somewhere in the online application process that I woouldn't need one (perhaps because I'm switching fron ADSL to DSL) but now I'm not so sure. There is nothing on any of the emails I have received so far but I have only just applied (90 mins ago)so perhaps BT haven't got around yet to issuing full instructions.
BT seem to imply that they will handle all of the telephone switching process but does the same apply to Broadband?
As I am switching from bog-standard broadband to fibre, will I have to tell UW so that they will swich my service off on changeover day?
Solved!
Go to Solution.

getting the MAC doesn't cost anything and will be available should BT ask for it I know when my daughter moved from another ISP adsl to BT fibre she was asked for MAC code
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Switching from BT Infinity 2 Unlimited. Worth it? Is Sky Fibre Pro still available?

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Switching to BT Infinity - Need to know a few thin...

I have asked to switch to BT Infinity from BT Broadband option 3 and would like to know a few things before the engineer comes in the latter part of next week.
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Thanks

1) Does the BT Infinity Hub connect to the BT phone socket by a standard ADSL modem/router to RJ11 phone socket cable? My current one is around 10 metres long which I connect from top floor where the computer is to phone socket (which is on middle floor).
The engineer will fit their own data extension kit and will put it wherver you want it to go in the house (is 30m)
2) My nearest electrical plug is at least around 10 feet away from the BT socket. The BT socket is on the middle floor and nearest plug is on the bathroom landing, slightly level down. The BT engineer will have an extension, correct?
The above shoud answer that.
3) My computer is brand new and is pretty powerful so I am not expecting the computer to disrupt the performance levels (in terms of speed) of the Infinity service, but is there anything (equipment that I can buy to enhance the speed or allow it to maximise the speed from Infinity before the engineer arrives?
Nope thats what the engineer does
4) The current average speed I get is around 5.5mb. Occasionally I get between 7 and 8mb and last week for a day I was getting 10mb. I don't know how I did that but I moved my BT hub from bottom floor to next to my main computer that I use on the top floor and for a while I was getting above 10mb but reverted back to around half that. I am on service with maximum of 20mb, but never get anything close to that despite being in a pretty centrally located part of London and not all that far from the nearest exchange.
I have been told a maximum of 28mb with Infinity, but realistically what figure can I expect, given I usually get no more than 6mb on a service that advertises up to 20mb?
We were told to expect a 29.5mb download but were getting the speeds below:
Hope this helps (we were getting 0.7MB before this with ADSl2+ BTW)

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John46 said:-
your speeds are nothing to do with BT it is Openreach they provide an identical network to all isps
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Hello Noddy1964,
Thanks for using Apple Support Communities.
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http://support.apple.com/kb/ts1398
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Hi I'm trying to get fibre installed down my road. You have done most of East Tilbury but not the main road into my town. There is probably over 200 people who would love a faster broadband speed. Currently I'm getting 1.8 meg which is Way below the UK average. Could you please place another box so we can all get Inot the 21st century with ur fibre broadband. Now seeing as the government are giving you in excess of 1 billion to sort out this problem. And give everyone in this town Fibre. Hope to hear from someone soon. Steve.

This is a customer help customer forum your post does not go to BT
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enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
if no mention of FTTC then your cab is not icluded in current rollout. Have you tried the BDUK website?
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Fibre Broadband Availability

Hello all,
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Hi FibreBroadband,
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jac_95 | BT.com Help Site | BT Service Status
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House on 'New' Estate No Fibre Broadband (Exchange...

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Up until recently you could email Openreach and ask when your cabinet was likely to be upgraded however Openreach are no longer giving out that information, instead they are replying:-
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http://www.superfast-openreach.co.uk/where-and-when/
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http://www.dslchecker.bt.com/adsl/adslchecker.welcome

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Hello,
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if those are the figures given you should be near to those figures
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Have you contacted Sky and told them about the issue as advised?
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I have a WRT54G v.5
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Open the setup page of the router by launching an Internet Explorer Browser and type the address bar, 192.168.1.1 and press enter. When it prompts for the username and password, leave the username field empty and provide password as admin and click on ok.On the main setup page the ""Internet Connection Type"" should be on ""Obtain IP Automatically - DHCP “. Click on the Save Settings button.Now click on the sub tab ""MAC address clone"".- Click on enable.Click Clone & click save settings
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Tregolwyn wrote:
..... I am switching from Talk Talk. ....
Many thanks
Great news
My experience in THIS POST.
I mention this just in case you need this bit.-
"My Post about the things needed to do and keep to confirm leaving http://forums.digitalspy.co.uk/showthread.php?p=52734442#post52734442"
Hope your move goes well.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

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