System Down For Over 40 Hours !

My system went down some time after 11:25am on Saturday, July 12th and did not start working again until some time around 3:30am on Monday, July 14th. When I say it went down, I mean nothing worked. Timed events did not happen (I.E. lights going on after dusk), and triggered events not occurring (I.E. lights and cameras not activating when doors sensors are openned). I tried rebooting the gateway several times but the problem would not clear and I could not access my system from either a PC or smartphone. When I called Verizon HM&C support, they were closed for the weekend (funny they use to have limited hours on Saturdays but no more).
Monday morning I awoke to find that everything was working again but I could not access the system on my smartphone.
When I called Verizon HM&C support I was told that there was a problem with smartphone access and that it was being worked but they had no idea when it would be fixed. They were unaware of any other issues and were surprised to here of the outage over the weekend.
Hopefully they will fix this issue faster then the Java Script problem which prevents PC from streaming live camera feeds.

They did get most of the functions on the smartphone app working again by Monday afternoon with the exception of running any modes. As of this time that is still not working on a smartphone or PC. And by that I mean that if you click "Run" next to a mode, it does nothing. But, the modes still work as triggers and timed events.

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My iCloud email is down for over 36 hours now.

My iCloud email is down for over 36 hours now. This is a huge disappointment for me. I'm a Apple user for over 20 years now and through the years I forgave Apple the (small) mistakes they have made through the years, but this is completely unacceptable. I've read that Apple is hiding behind the terms of use which is crazy. We users expect a certain level of quality and stability, apart from any terms of use (or is this a typical European thing??). Apparently they don't care, they take all the time to fix this problem (over 36 hours??, I feel like not being taken seriously).

Send your feedback to Apple at http://www.apple.com/feedback/icloud.html
These forums are user to user support so you are only complaining to other in the same boat as yourself here.
Allan

My post disappeared! Down for over a week!

Wow! my whole post disappeared. Am I talking about a sore subject?
Been down for over a week. My issue is that because I am using a usb modem as my internet connection with considerable infrastructure to make it work, support always says its my problem. I always remove my modem from my router and place it in a netbook to prove I have no 'unusual' setup to support. This time I had to actually drive to the tower to prove I wasn't having a reception problem. Something was finally changed while troubleshooting from car (tech's words not mine) and I'm working again.
To VZW's credit, minutes ago I had a tech call me back and tell me there is a local tower problem. My faith in good business has been salved.
However I'm really confused. All week I was told there were problems, then they were fixed, looked like my device, tech today said he made a change (local to me), another tech says there are problems. Do you guys not have a running log/ticketing system? I've been in IT for 30 years, most places do...

<Your post disappeared because someone reported it to the moderation team asking that it be moved to the Broadband & Netbook for more exposure after you clarified you were using a USB modem. Post went to a queue to wait for a moderator to respond. Post Finding Verizon's help very frustrating has since been moved. This post will now be locked.>

System down for maintenance

From many many days, on apple support site in the applecare , appears this unbelievable message :
"System down for maintenance
We're sorry, our system is not available at this time.
Please try again in a few minutes or return to the Apple Support site."
So I can't control my applecare status or apply the repairing for my 3G!!!!

Hello and welcome....
Try contacting AppleCare from your computer, not your iPhone. And on your computer, try reloading the page and see if that helps. Ctrl + R on your keyboard.
http://www.apple.com/support/products/
Please take a moment to tell us which computer model you use and which operating system. Click My Settings on the right side of this page. Thanks!! That way you have a forum profile set up.
Carolyn

"System down for maintenance" displayed in apple support site

From many many days, on apple support site in the applecare , appears this unbelievable message :
"System down for maintenance
We're sorry, our system is not available at this time.
Please try again in a few minutes or return to the Apple Support site."
I am logging in from my Windows 7 PC. I tried reloading the page but to no avail. Please help as I am unable to check the coverage status of my iPhone.
Thanks!

s_bose wrote:
From many many days, on apple support site in the applecare , appears this unbelievable message :
"System down for maintenance
We're sorry, our system is not available at this time.
Please try again in a few minutes or return to the Apple Support site."
I am logging in from my Windows 7 PC. I tried reloading the page but to no avail. Please help as I am unable to check the coverage status of my iPhone.
Thanks!
And on how many different computers/devices did you check the website?
Site is up just fine on my side.

If BW system is down for several hours, what will be the status of the Jobs

Hello Gurus,
   I don't know where i should post this issues! anyways .....! i need some information. One of our BW production system will be down for about 12 hours tomarrow to move it on to new hardware and this current system has lots of scheduled jobs with run daily and hourly..! so my question is ..what will be the status of this jobs which fall in between this down time?
     as per our basis team information....they said that all these jobs will be queued up and when once the system is online ...these jobs will access all the avalable processess and if this thing happen....! then the system will have a VERY BAD performance and user cannot use this BW system...they cannot even open the bex analyzer.
      so...i thought of deleting these queued jobs. can any one tell me WILL THESE JOBS WILL BE SCHEDULED FOR NEXT DAY??? OR IS THERE ANY OTHER WHY TO CONTROL THIS SITUATION?? our process chains are locked for modification..so, we cannot even re-schedule them in prod system.....
         aaaaaah! can any one HELPP MEEEEE@
I will award full points for your suggestion

Hi,
when you'll restart you SAP system all jobs will be displayed with a delay since they didn't run during your downtime.
And that's true that they will be queued and fired as soon as a system resource will be available. That means a lot of paralel processes with system overload and usually subsequent errors in loading data.
As per suggested already, the best would be to shift the scheduling.
Another option is to execute the report BTCTRNS1 before shutting the system down. This will change all background job status to a "suspended" mode.
when your system is up again you will be able to release (or reschedule or cancel or any other action) single jobs in a controlled manner.
When you've finished with this task then don't forget to run BTCTRNS2 in order to enable background jobs to be executed.
hope that helps...
Olivier.

Down for over 3 hours now!

When is this going to get fixed
This is not acceptable with todays technology

I am on terminal hold in the chat room. Tomorrow, I have to try calling them on the phone. This is what I have sent them so far.
"I see that some of the people in the "community" may have been waiting to chat for several hours! I am trying to purchase adobe cloud on line and I keep getting a message
"Your billing address doesn't seem to match the credit card you entered. Check to make sure you entered this information correctly, and if you still can't place your order, please call us at +1 800-585-0774. If you're not in North America, you can look up a local number here."
I have double-checked my billing address several times and I get the same message. How many times am I being charged for this?"

Forms Were Down For 24 Hours. Will This Happen Again?

I find it ridiculously stupid that the actual forms that collect the data would shut down when Adobe Creative Cloud went down. We don't even know how many leads we lost and we were not once notified via e-mail that our forms were down...leaving us to find out ourselves and create a patch a few hours later.
I get if the cloud went down that we wouldn't be able to login into the app...but having all of our actual forms go down without any warning or message is just poor service...and for 24 hours too! During the downtime we were looking at other form builders and they seem a lot more nimble then Adobe, as well as being updated more often. We will stick with Adobe because we have all of our info here, but if this happens again we are gone along with anything else we can switch away from Adobe. What idiot ties everything together so when one thing goes down all your other services are effected?

Hi,
I apologize for the outage with our services that happened last week. Here is an official statement issued by Adobe:
Adobe Service Outage Update
Several Adobe services were down or unreachable for many of you over the last 24 hours. The failure happened during database maintenance activity and affected services that require users to log in with an Adobe ID.
We want to assure you that this was not security related – none of your information or content was lost or exposed.
First, and most importantly, we want to apologize for this outage because we know how critical our services are to you and how disruptive it’s been to those of you who felt the impact. We understand that the time it took to restore service has been frustrating, but we wanted to be as thorough as possible. We have identified the root cause of this failure and are putting standards in place to prevent this from happening again.
We are aware that we didn’t meet your expectations (or ours) today. For this, we apologize. Thanks for bearing with us as we worked to resolve this – and know that we will do better.
You can also find the statement at Adobe Service Outage Update | Adobe Customer Care Team.
Thanks for your patience!
Wenlan

My mail has been down for 24 hours -any official word???

I have only seen Twitter chatter, and brief one liners hidden on .mac so what is really going on? I haven't been able to get email for 24 hours now. I have calendar, contacts etc, but no mail. Unbelieveable

Mines been down since 2AM last night, California time.

RE: Trade-In System repeatedly down for over a week, causing me to miss sale.

To Whom It May Concern,
I wanted to express my frustration with the difficulties I’ve had with the Video Game Trade-In service at store locations #266 and #274. Last week, there was a sale where you could trade in used video games for an extra 50% store credit. I had several Playstation 4 games that I had wanted to exchange (Madden 15, Last of Us: Remastered, Knack, Infamous: Second Son, and Fifa 14) to take advantage of this opportunity.
The first time I tried to exchange these games at store #266 last week, I was informed that the trade in system was down and that I should try again tomorrow. The next day I tried again and I was informed that, yet again, the system was down. Two days later, I tried again at the same store and was told the system was STILL down. After this I immediately headed to store #274 to try to turn in my games and was informed that the system was down there as well.
Today (almost a week after my last attempt to exchange these games), I tried to turn in my games yet again to at least get some store credit but, after waiting in line for half an hour, I was informed that the trade-in system was down again.
Fed up, I went down the street and exchanged my games at the local Target and picked up a new game there. I didn’t get the best deal, but I was able to accomplish my transaction without a hitch.
I understand that technology can be unreliable and systems can crash, however, I feel that 5 separate attempts at 2 different stores over the course of more than a week (causing me to completely miss the promotion) begins to get a but ridiculous. The staff, while all very courteous, told me that there was no work-around or anything that they could do. I think it would be wise for there to be some sort of fail-safe system in place if such. I would have even loved a simple deduction of the trade-in value of my games off of my immediate new purchases, for instance. However each time they told me this couldn’t be done. As a result, I took my business elsewhere.
I just wanted to express my frustration and disappointment with Best Buy and their trade-in system, which unfortunately caused me to miss out on a very good promotion, and caused Best Buy to miss out on my business. I hope that the trade-in system is updated and it’s obviously problems are addressed so that other customers won’t have to go through the frustrations I have.
Thank you for your time.
-Kevin D.

Hello Kevin-
Having worked in the gaming industry for another company that does trade-in’s on games (but will remain nameless), I really love that Best Buy is able to offer some great amounts and promotions for trading in games. Obviously, that doesn’t mean much to you if you are not able to participate because of system issues.
I apologize that these system issue meant that you ended up missing out on the 50% trade-in bonus. In some situations, stores were able to utilize a different register to process this, but for some, they simply had to wait until it was fixed. Because we have to follow many state, county and city ordinances to provide this service, we generally cannot provide a work around when systems fail.
I am able to report that we believe we have corrected the issue and that our stores should be able to trade-in again. However, I would recommend calling the store first to make sure that they are up and running if you have a distance to travel to the store.
Thanks for letting us know your situation.
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Spent 400 bucks on Creative Suite, Servers down for 8 hours now, cant use it GRRRRRR

I will NEVER use creative cloud for exactly this reason!!
tried instant chat with the help desk... every 2 hours they tell me its gonna take 2 hours !!!!!
I get it ! servers go down all the time all over the world BUT why dont they have a way i can speak to someone who will just activate it.
I guess my project thats due monday will just have to fail.
It would have been easier to download a dodgey copy of the web than actualy pay 400 bucks which is alot to a student.
I wanna refund!

This forum is to talk about the forums, not products
Cloud Forum http://forums.adobe.com/community/creative_cloud
-and http://forums.adobe.com/community/creative_cloud/creative_cloud_connection

TS1424 100 error? Credit Card Processing down for 4 hours

Any Clue?
Attempting to buy Numbers and Keynote.
Getting a 100 error followed by cc processing down. It has been 4 hours ...

Leonnears
I have the same problem, but being as you have had your account for 5 days by the time of this writing, I had mine for about a year. Recently, the security code showed up blank for the credit card I was using, and even when I used the correct security code, iTunes figured that it wasn't valid.
Thankfully, (go shopsafe!) it was easy to get another credit card for a dollar or two (I just want to update my free software for free...), yet this didn't work, for it again said that the security code was invalid.
Then, after a few tries, it said "Credit card processing is temporarily unavailable. Please try again later."
Judging by other Apple forums, when this sort of thing happens, it's a problem on Apple's side, rather than my computer.
I came to this conclusion when I came to a forum that had a bunch of different people complaining that they can't buy music on iTunes. However, that forum was dated in 2008.
If someone finds contradictory information, feel free to reply to my post and tell me how I, too, could fix this.
And in case it matters, I am using a MacBook Air with OS X 10.6.8 and have iTunes 10.4.

Until when does the System down for maintenance last??!!

I need to check the serial no. before Purchasing i pad and the system is still not available for more than 2 hours,, when can I access the web page to check it out?

I think it varies with different countries. At the top of your support page should be a yellow advice band through which you can check your local situation.
The latest maintenance in particular, has been a very long one; (5 hours in the UK).

My internet connection went down for 24 hours when it resumed I had lost all my history and bookmarks and I can't get them back.

Since my internet connection went down I've lost all my bookmarks and history. When I try and save pages to Bookmarks I'm unable to. I've also lost some of my taskbar items

Firefox 3.6+ versions have a feature to allow the user to hide the Menu bar.
Hit the '''Alt''' key to temporarily show the Menu bar, then open View > Toolbars and select Menu bar, so it has a check-mark. <br />
The F10 can also be used on most PC's to temporarily reveal the Menu bar.
https://support.mozilla.com/en-US/kb/Menu+bar+is+missing

Is the online Help System down for CS6?

I just tried hitting help in Photoshop and AE in both Chrome and IE on two separate workstations and it appears to be down.

http://community.adobe.com/chcservices/services/redirect?u=http://help.adobe.com&p=AfterEf fects&l=en_US&id=AH_HOME
http://community.adobe.com/chcservices/services/redirect?u=http://help.adobe.com&p=Photosh op&l=en_US&id=AH_HOME
http://community.adobe.com/chcservices/services/redirect?u=http://help.adobe.com&p=Illustr ator&l=en_US&id=AH_HOME
Pretty much all of them. Chrome states: Error 103 (net::ERR_CONNECTION_ABORTED): Unknown error.

System Down For Over 40 Hours !

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