T60 problems and drivers

Hey guys, just joined the board. I have had a T60 widescreen for awhile now abut I finally got around to post my problems because it is starting to get really irritating. When I first got my laptop, I formatted it and tried to download all the drivers. My laptop works, but it has a problem where from time to time, it freezes up and the mouse cursor moves automatically to the top left and gets stuck there. My laptop then freezes forcing me to restart the computer. I am thinking it is a driver problem since I was so confused when downloading all the drivers. Anyone have a solution? And can someone tell me which drivers to download from their site? It is all so confusing to me. I believe I have a T60 widescreen but could be mistaken for a T60p. (dont know the difference) Although my laptop does say only "T60". Anyway, Thanks for all the help you guys, hopefully I'll find a solution.

Welcome to the forum!
Could you please post the 7-character model number for your T60? It should be something like 874?-???
Having this information helps us help you better...
Cheers,
George
In daily use: R60F, R500F, T61, T410
Collecting dust: T60
Enjoying retirement: A31p, T42p,
Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

Similar Messages

Upgraded; problems with registry settings and drivers

Every time I open iTunes, after I recently upgraded it, I get this message:
And every time I connect my iPod I get this message:
I think it may be an issue with a driver.
Every time I reinstall iTunes, I still get the same messages.
Last time I checked, I could still add songs to my library from CDs.
Help!

I am suffering from the SAME EXACT problem and have wasted almost an hour to fruitlessly find SOME WAY to e-mail/contact iTunes Technical Support for assistance on how to resolve this problem. My only difference is that I do not get the USB connection error message when connecting my iPod Touch 2nd Gen (or at least, NOT YET I haven't). I do get the CD ROM Drivers error message every time I launch iTunes.....and what do you know, there has been absolutely NO system, hardware, or software (install or uninstall) changes made WHATSOEVER to the system....but iTunes still gives me this error and only randomly (depending on it's mood of the day) will it see or read audio or video discs when inserted into the DVD drive. Shoot, I even went out and bought another BRAND NEW CD drive in order to test if it was a random read error on the DVD drive.....and guess what, same problem.
I am beginning to think that Apple really isn't 'all that' after all....who the heck do you contact for assistance on this kind of junk?? The Tech Docs are short of worthless and prove to be yet one more fruitless waste of time and energy in the end; I actually think that changing the upper and lower filters hosed things up for me even further.....now what do I do???
Call me 'FED UP'....thanks, Apple, for not being there when you're needed....

[GeForceFX] Problem updating drivers and playback probs

I have an NVidia FX5200 personal cinema and have constantly had problems udating drivers (crashes or b&w display) - last time I tried the system crashed and no amount of fiddling would allow me to go back so I had to re-install windows and ended up with new install of XP Pro SP2 on reformatted partition - this installed its own FX5200 MSoft driver (something like 5.6) but didn't install any software or capture drivers so I re-installed the drivers from the disk - this ioverwrote with 4.n version drivers. When I tried to update to the latest drivers using MSI live update my pc crashed on start as before with a blue screen message OX0000007E and I was unable to sort this out so ended up re-installing windows AGAIN and starting from scratch once more.
This time I thought I had it sorted and gradually updated the drivers dowloading and updating each of the 7 available and this time each one seemed stable... until I reached the latest 7772 when I got the same blue screen message - fortunately this time I was able to roll back to 6681, which unless 77 is essential, I'm jappy to stick with.
However I am having problems playing avis and mpeg files direct from my hard disk - they both stop briefly, sound stutters or they jerk when playing although they play fine if I burn them to cd and play from the dvd drive.
Any ideas about why I am not able to upgrade drivers successfully and any ideas about why I'm getting playback probs? All help appreciated.
Thanks
alad
System:
AMD 2600
512 ddr ram - 768 page file
WD 120g hdd (90g free and defragged)
Using 32 inch 100htz TV as monitor directly connected to vga card
Sound Trust C-Media driver 5.12.1.639
Installed
Jet audio
Power DVD 5
(tried personal cinema prog which came with card but removed it after problems with TV capture)
Tried installing
FFDshow codecs
latest XVid codecs
Reclock
- none made any difference
Rest of OX message: (OXC0000005; OX8054AF32; OXF89893EO; OXF8989)DC)

Hi Shrek
I just listed my first post. I bought a dell Dimension XPS T500 in 999. It used a CT4780 that fed a good Altec Lansing speaker system. When I built my present budget PC I used the old CT4780 card. Because I?am using XP Pro I loaded Li'veDri'veUni-Pack.exe driver (released 280203). This worked fine.
But I do not have the SPDIF working as yet. My MSI? MS-6533XG?Motherboard does have?header pins for SPDIF but?so far I haven't used them. I am looking for drivers to use if I can get the SPDIF connected.
Do you have any info?on my needs?
Thanks
Bailsburg

T60 8742-B27 drivers problem

hello
I have T60 8742-B27and i got virus on my T60 i format my T60 and install Windows xp pro in it. I'm out side my country no drivers cd with me so i enter website i start downloading drivers but the drivers are not working for networking and anything so i can use the net on my T60 8742-B27 I enter the number 8742-B27 show me my pc info and drivers i need and i install using flash disk that i download drivers using my bro pc to get online coz my pc has not know drivers for network wirless and the network card both even the video card and some ather too . all drivers i tried non of them working first time i have lob top doesn't know network card so i can't get to the net and get from the website help for my pc i keep using my bro pc and downloading most of drivers non working.
i maybe doing something wrong please help me, thank you

What I'm trying to say is that downloading the driver is not the end of the process. Your machine will not recognize the hardware until the driver is unpacked.
After downloading the driver (I usually save it on my desktop,but to each his own) and running it, it has to be unpacked. During the running process, it will tell you where the particular driver will be located.
So let's go point by point: open up your hard drive (C). Go into folder marked "drivers". Look for subfolder marked "win". Your Ethernet driver should be there, and ready to be unpacked. Once you open the Ethernet subfolder, run the "setup" and the driver will install.
Hope this helps.
Good luck and let us know.
Cheers,
George
In daily use: R60F, R500F, T61, T410
Collecting dust: T60
Enjoying retirement: A31p, T42p,
Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

Windows 64bit OS and drivers - Let's work together

I know a few guys on here, like me, are now starting to experiment with XP 64-bit and/or Windows 2003 Server 64-bit. I've been hunting on the web for sites with info on the problems and fixes associated with these OSes, lists of and links to available drives and advice on legacy applications, but found almost nothing.
If anyone wants to join me in this, I'm happy to host a very simple page listing driver links, results of application tests etc. etc. There's no point in going into loads of detail with the retail OSes due out within the next 6 months, but enough information to set up a usable system now seems a good idea.
We can start off by gathering all the known links on this forum to drivers like the Realtek and Promise ones and just add links as we go. I know from my own experience that it's possible to setup a gaming partition already with working audio, network and video drivers. There must be more drivers slowly becoming avialable over the next few weeks..?
I know some people have tried the VIA 4in1's on Win64 - did it work? I've tried Norton AV and that didn't. I plugged my Fuji digital camera in to Server 64 and it worked first time. What about "standard" printers like Laserjets, do they work? This kind of information must be useful to someone!
Anyway, if anyone has relevant links or info, add them to this thread. If we ever pool enough information to make it worth making a single page I'm happy to do it.

D_o_S, I have the same problem with my sound card. I have a Game Theater XP which has things like proper midi inputs which I don't want to lose. I'm resigned to the fact that 64-bit drivers might never be released for my card.
In my searches I did find a forum somewhere discussing Creative drivers, and the people there said Creative are known for not actively working with beta, and they believed no Creative drivers would be released before the XP retail product.

InterVideo WinDVR Application has encountered a problem and needs to close.

My TV Anywhere has suddenly stopoed working and the message "InterVideo WinDVR Application has encountered a problem and needs to close. We are sorry for the inconvenience." appears each time I try to open the program. MSI Radio works fine. I have uninstalled and re-installed the programe (originally MSIPVS now MSIPVS3). I did try to download the new Beta drivers just to try, but the zip file shows 0 bytes!
Has anyone come across this, or can anyone suggest what I can try to resolve the issue?
Many thanks in anticipation
Gareth

Jeremy:
I should point out that I am much more confident with software issues. I am not a hardware person and have never attempted to open up the box!
Realtek is the card on the motherboard.
I hope this is the information required:
OS Information:
Property   Value
OS Name     Microsoft Windows XP Professional|C:\WINDOWS|\Device\Harddisk0\Partition1
Service Pack     2.0
OS Manufacturer     Microsoft Corporation
Windows Directory     C:\WINDOWS
Processor:
Property   Value
Current Clock Speed     3000
Description     x86 Family 15 Model 2 Stepping 9
Manufacturer     GenuineIntel
Name     Intel(R) Pentium(R) 4 CPU 3.00GHz
Memory (RAM):
Property   Value
Bank Label     RAS 0 & 1
Capacity     536870912
Bank Label     RAS 2 & 3
Capacity     536870912
Total Memory Deteced in Hardware: ~1024 MB
Memory Reported to Operating System: 1023MB
Disk Drives:
Property   Value
Description     Disk drive
Manufacturer     (Standard disk drives)
Model     Maxtor 6Y160M0
Media Type     Fixed hard disk media
Size     163921605120 (~153 GB)
Number of Partitions     2
Description     Disk drive
Manufacturer     (Standard disk drives)
Model     Canon MP Memory Card USB Device
Media Type
Number of Partitions
Description     Disk drive
Manufacturer     (Standard disk drives)
Model     IC35L060 AVV207-0 USB Device
Media Type     Fixed hard disk media
Size     61492193280 (~57 GB)
Number of Partitions     1
Installed Printers:
Property   Value
Name     PaperPort Color Image
Port Name     BIPORT
Default     False
Driver Name     PaperPort Color Printer Driver
Name     PaperPort Black & White Image
Port Name     BIPORT
Default     False
Driver Name     PaperPort Mono Printer Driver
Name     Microsoft Office Document Image Writer
Port Name     Microsoft Document Imaging Writer Port:
Default     False
Driver Name     Microsoft Office Document Image Writer Driver
Name     Generic / Text Only
Port Name     LPT1:
Default     False
Driver Name     Generic / Text Only
Name     Canon MP370 Series Printer
Port Name     USB001
Default     True
Driver Name     Canon MP370 Series Printer
Name     Auto Microsoft Office Document Image Writer on GARETH-14ETIB74
Port Name     \\GARETH-14ETIB74\Printer
Default     False
Driver Name     Microsoft Office Document Image Writer Driver
Motherboard:
Property   Value
Manufacturer     MICRO-STAR INC.
Model
Name     Base Board
Part Number
Product     MS-6758
Serial Number     00000000
Version     2.00
BIOS:
Property   Value
Manufacturer     American Megatrends Inc.
Name     Version 1.00
Release Date     20040324000000.000000+000
Version     AMIINT - 10
Monitor:
Property   Value
Description     SyncMaster 173V/172V/173S/173B
Name     SyncMaster 173V/172V/173S/173B
Screen Height     768
Screen Width     1024
Keyboard:
Property   Value
Description     Easy Internet Keyboard
Pointing Device:
Property   Value
Manufacturer     Logitech
Name     HID-compliant Wheel Mouse
Sound Card:
Property   Value
Manufacturer     Creative Technology, Ltd.
Description     Creative EMU10K1 Audio Processor (WDM)
Device ID     PCI\VEN_1102&DEV_0002&SUBSYS_80661102&REV_0A\4&1F7DBC9F&0&08F0
Manufacturer     Realtek
Description     Realtek AC'97 Audio
Device ID     PCI\VEN_8086&DEV_24D5&SUBSYS_75851462&REV_02\3&13C0B0C5&0&FD
Video Card:
Property   Value
Adapter Compatibility     NVIDIA
Adapter RAM     268435456
Description     NVIDIA GeForce FX 5600XT
Installed Display Drivers     nv4_disp.dll
Driver Version     6.14.10.6693
Driver Date     29/10/2004 16:50:00
Video Mode Description     1024 x 768 x 4294967296 colors
DirectX Installation:
Property   Value
Version     6.03.01.0146
Modem:
Property   Value
Network Adapters:
Property   Value
Description     Intel(R) PRO/1000 CT Network Connection - Packet Scheduler Miniport
Description     Packet Scheduler Miniport
Description     Microsoft TV/Video Connection
Description     1394 Net Adapter
Description     1394 Net Adapter
External Ports:
Property   Value
External Reference Designator     Def
External Reference Designator     Sanjoy
Expansion Slots:
Property   Value
Slot Designation     PCI1
Slot Designation     PCI2
Slot Designation     PCI3
Slot Designation     PCI4
Slot Designation     PCI5
Slot Designation     AGP
Copy To Clipboard
I do very much appreciate the help from you all!
Gareth

Adobe Premiere Elements 9 has encountered a problem and needs to close.

Adobe Premiere Elements 9 has encountered a problem and needs to close. Asked to be debugged no response an then the program don not respond.
If i Run an old project direct from the file PE 9 it works and then go to a new project it works but from the start up it just closes down.
Bridge is also starting to do it

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Are you using an account with Administrator Privileges?
Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

T500 Problems and experiences with Lenovo's technical support / EZServ

After some issues and numerous calls to Lenovo's Technical Support, I just thought I would share my experiences here.
First off, I currently own a ThinkPad T500, which was designed to be a replacement for my older ASUS laptop.
While the ASUS laptop is still running okay, I have had a hard time trying to get the company to properly warranty the laptop. (they would make falsified claims that nothing is wrong with the laptop, so that they would not have to replace any parts - and when they do replace parts, they would simply create another problem and totally ignore the described problem.) The experiences were so stressful and disgusting such that I am sick of arguing with the company any further. My decision on the ThinkPad was based on that IBM/Lenovo is designed to serve business class customers and theoretically should have "business-class support". For this very reason, I have added the best warranty service they was offered to me at the time (3yr onsite + accidental). I am just guessing at that time I just wanted to get away from small companies and go to a company that would back their customers' laptops.
As soon as I got my hands on a T500, however, I have noticed that something is wrong with the card reader. Apparently the reader on the machine would not read SDHC cards (it does read SD cards, however.) This is a problem because I only use SDHC cards and the machine was not able to read any of them. As the card reader controller is manufactured by the same manufacturer (Ricoh) and my older ASUS laptop was able to read SDHC cards, I thought something odd was going on with my machine. This was also based on the evidence that other T500 owners were able to read SDHC just fine.
In addition to the card reader, I was also having troubles in which the machine would freeze whenever Nero Burning ROM (a CD/DVD authoring software) is used.
My first support call to Lenovo was not that pleasant, given that I was placed on hold for 20 minutes when the rep was looking up specs for SHDC compatibility. The rep also said that they would not troubleshoot 3rd party software and would not help me on the issue. I was also told that I should also call back during "regular business hours (apparently until 5pm EST, or 2pm PST (my time)" (despite that the technical support hotline is open 24/7) so that a supervisor can handle my case. This makes it very difficult for me to get to someone with any authority as I am usually busy throughout the day until late afternoons (~4pm PST -> 7pm EST).
Nevertheless, my second call to Lenovo was much more pleasant. The rep handled my case in a timely fashion and promptly provided replacement parts indicated by my problem. (Onsite motherboard replacement for the card reader, and a separate shipment for the DVD-RW drive). Turns out that the motherboard replacement did fix the SDHC issue, although the freezing problem was not caused by hardware failures, but rather a faulty driver that was corrected after Lenovo released an update months later on the Intel SATA controller drivers.
Five months later, after having to use a broadband WWAN card for my work, I also started to notice there is something wrong with the broadband WWAN card. The card used is the Ericsson F3507g card (or the AT&T broadband WWAN option). Not only would the connection be very flaky, it would also drop connections fairly frequently. It seems that a SIM card pull to another card would result in a perfect connection and ever since I have been using an addon card instead to use the Internet. When I confronted Lemovo with the problem, the experience was worse than the first one. I have made at least six service calls to Lenovo and everytime the reps will waste my time with basic troubleshooting which I told them repeatedly that I have already done (I have even reinstalled the OS but it seems that it does not matter to the reps). Here are some things that are repeated over and over:
1) Can you uninstall the Power Manager Driver and the Wireless WAN drivers and reinstall them?
2) Can you go on to our website and download the WWAN drivers (document ID: MIGR-70000 - I even remembered this number since it was repeated so many times) - and the Power Manager Driver and reinstall it?
3) Can you go to Device Manager (the rep would go step by step to it even though I told him I already know how to get there), and see if there are any "bangs" (exclamation marks) on any of the devices?
4) Since you were able to connect to the AT&T network, then from the hardware standpoint there is nothing wrong with your card. This indicates there is a software configuration or a driver problem. (I have been trying to acquire the latest drivers but what I have was already the latest)
5) Since your card could connect to the network, you should contact your provider for help. (AT&T blames it on the card)
6) I'm sorry but there is nothing I can do to help you. You should contact your provider about the card (despite that I acquired the card from Lenovo and not from them)
7) Are you sure that your card is activated properly? It doesn't show in our systems that the card has been activated properly. You will need to call both AT&T and the Lenovo activation hotline (whatever this is) to have your card work properly. (I have never heard of this before)
Despite telling these reps I have an addon card that works perfectly and that I have done all the basic troubleshooting already, none of them are really willing to give me a replacement card. They would either request that I send my computer back to the depot (which I do not want to do since I use this laptop everyday and that's why I have onsite warranty), fail to help me, or transfer me to someone else that makes me do all the troubleshooting all over again. (Every call I made to Lenovo can be said to be composed of at least 20 minutes of basic troubleshootings with the end result of not being able to help)
After having the case escalated to a team leader, I was told that someone would give me a call within a few hours since their team leader is with another customer. Result? No callbacks. Not within a day, nor two.
Called Lenovo again, they apologized, but samething happened - supervisor on the line - promised another callback by a supervisor - but nothing, nada!
Called Lenovo a third time - was again told the same thing, but I am not falling for that anymore - the rep finally agreed to give me a replacement, as well as as to send out a technician that would fix the LCD cover that is starting to get loose on one side.
At that time, I was so frustrated and this reminds me of the pain I have went through with my old ASUS laptop and their grumpy customer service. It just seems to me that it has to be that difficult to have anything resolved or fixed. (What is especially frustrating is that the basic reps do not have any authority to make any decisions, 90% of the time I will need to be transferred to a supervisor of some sort before my case can be handled successfully - which is hard at times given that I only have until 2pm PST to call them)
Received replacement, but did not fix issue. I have noticed that the GPS (which was part of the WWAN card) also has problems getting adequate signals for a 3D Fix. I have once again called Lenovo, this time raising the concerns with the GPS and seeking for help. Along with the basic troubleshooting, here is what Lenovo has to say about the GPS issue which frustrates me even more:
1) uh, G..P..S? what GPS? (most reps I call say this, shows me that they either don't know what a GPS is or know that there is a dedicated GPS builtin on the Ericsson module. Perhaps they don't even know that ThinkVantage GPS existed)
2) You will need to have active service in order to use GPS (I do have active service, but nevertheless that statement is false since a 3D fix can be successfully acquired with a dummy card - I guess the rep has no idea what he/she was talking about)
3) That's a software issue - you need to call AT&T and tell them about the problem (Again, I guess the rep has no idea that the GPS is not linked to AT&T's networks - there is a dedicated GPS on the card that allows the ThinkVantage GPS tool to acquire proper GPS signals) (Also, why would AT&T troubleshoot a tool that Lenovo made called ThinkVantage GPS? - I don't get it)
4) You need to uninstall, and then reinstall the Power Manager driver and also the latest WWAN drivers. (I did that, did not work - I have told them I even reinstalled the OS from scratch)
5) You need to go uninstall, and then reinstall the Wireless LAN drivers (although I am talking about wireless WAN, not LAN)
6) There are two wireless adapters in your laptop? Are you sure about this?
7) LAN, or WAN? What are you referring to? (I guess some reps are not aware what WWAN means)
After dealing with the numerous reps that have no idea what I was talking about, I have decided that I would just take the machine into depot, which would give me a chance to explain the other issues I have with the machine as well.
Here are some of the issues I am having with my T500 right now (please comment if you have the same issues or perhaps have a possible solution/workaround for it)
1. The left side of the LCD cover has a pressure point, which causes the cover to dislodge from the rest of the panel slightly when pressure is applied from the back side of the cover. (Could be caused by closing the lid, for example) - IBM technician applied some adhesive to the inside, which helped it from dislodging, although the left side is still a little filmsy compared to the right.
2. This error randomly pops up at infrequent intervals: "Display driver igfx stopped responding and has successfully recovered."
The latest GFX driver is installed and all updates have been installed. OS has been reinstalled but problems still occurs infrequently.
3. This error also pops up at infrequent intervals: "Active protection is not functioning as system detected the abnormal sensor status. To diagnose the sensor device, run PC DOCTOR DOS - HDD Active Protection Test and if it still shows, contact Help and Service for repair." The only problem is, my laptop only came installed with PC Doctor 5 for Windows and when I run it"
I ran a sensor check in DOS using the diagnostic CD and the sensor checked out okay. This error seems to happen mostly after I changed a setting in the Active Protection System software. (ex. changing the suspend time, etc)
4. By default, the internal microphone does not work. In order for the internal microphone to work, the Advanced multi-stream mode must be enabled in the SmartAudio control panel. If both redirection options are enabled, the internal microphones and the speakers would then work normally. However, the hotkey controls on the ThinkPad would not control the right device when headphones are plugged in (since headphones are classified as its own device when the Advanced stream mode is enabled) - Mute and volume controls thus only controls the internal speakers' volume, and have no control whatsoever when headphones are plugged in.
5. The brightness on the T500 is rather dim. I am not sure if that's how the monitor is, but I can hardly see anything unless the display brightness is close to the max setting. I have the 1680x1050 matte screen.
6. The WWAN card does not make a stable connection to the network and ThinkVantage GPS does not acquire a 3D Fix even when under direct sky for >20 minutes. What is interesting though is that if I turn off the monitor screen (Fn+F3) or close to lid, the WWAN connection will be very stable and GPS will function normally (acquire fix usually within 2-3 minutes). If the monitor/screen is turned back on after a GPS Fix is acquied, the signals will quickly deteriorate and the updates will either become delayed/inaccurate or a fix will be lost. The brighter the screen, the harder it is to get a fix or a stable connection. (At the max setting it is almost impossible to get a fix while at the lowest brightness a very weak fix can be acquired - this is the case even many sattelites have been detected) Perhaps something with power consumption? Or the LCD drawing too much power?
7. Although it does not happen very frequently, pressing Fn+F3 to turn off the display might cause the LCD to flicker on and off non-stop.
8. This used to happen more with the older version of the Lenovo Fingerprint Software - but sometimes the software tends to get stuck at the welcome screen after returning from sleep/suspend/standby mode. The screen will remain at Please Wait forever and a hard restart will be required to get back into Windows.
9. At frequent intervals the sound from the internal speakers would stop working and only the headphones would work. The sound might, however, come back if I leave the headphones plugged in long enough and unplug them. Restarting the Windows Audio service will temporarily restore audio but the same issue tends to happen again soon after that. Driver issue? (I am not sure if it's relevant, but I tend to put my computer to sleep instead of shutting it down)
I have explained all of these issues on a piece of paper that I have included in my shipment to Flextronics. I have also included in big letters to make sure that they do not send the laptop to the address where they originally sent the "box" to. This is because I am only at that address a few days during the year and I don't plan to be there most days during the year.
On the first day, it seemed that the status changed from "Machine being repaired" to "Hold for customer information".
Apparently I missed a call from a number with an area code of 901 (which is Memphis, TN - I assume this is Lenovo's support center, since this is where the package was sent to). No messages were left on the voicemail. Called the number back, but was however told that I dialed the wrong number and no one has ever called me on this number (the lady on the phone was quite rude too) I then called the 800 EZServ number instead, turns out that they wanted one of my passwords which I gave them.
The evening after I saw that the machine was successfully repaired and that it is being shipped back to me. However, no tracking number was provided. (There still isn't a tracking number on the EZServ status page)
Hoping that my machine was repaired in good condition, I took a day off so I would be able to wait for UPS to deliver my laptop.
Such that I have something to work with, I called the EZServ # and see if they had a tracking number for my shipment. At the same time, I asked what components were replaced and/or what components were installed to the system. To my surprise, they reimaged the whole system and I was not even informed about this at all! (I do understand I checked the Yes box in the problem description page, but I felt that it was important that the repair center let their customers know before their data will be destroyed - luckily I imaged my laptop right before I shipped it out so I have a copy of my data) In addition, it also seemed that they did not read any of the pages I enclosed in the shipment since nothing about the WWAN card was ever mentioned, despite special emphasis placed on this when I called Lenovo to have my computer sent back. It seemed that the rep only recorded one of the problems I listed above, which was unsatisfactory.
The repair process was disappointing, as I have included in my problem description that I have previously tried reinstalling the whole OS from scratch and the problems did not go away. Reimaging the system will also probably have no effect on the problems I have described in the problem description.
What is more surprising to me though was that they totally skipped the notation I put on to have the notebook shipped to an alternate address relative to the box address. To make this impossible to miss, I miss drew a big * and circled it many times so that anyone would see it if they were reading the sheet. I found out shortly after checking on the UPS website that the city the package was being shipped to was that of the wrong address, and not the city of that of the alternate address. I was horrified after knowing that the package would not arrive today but yet I still took a day off work. (How disappointing?!)
Again and again, I called EZServ to see if I can have the package intercepted so it can be delivered to the right address. An intercept was placed on the package, although I received a call 30 minutes later from UPS saying that the intercept failed since the package has already been delivered. UPS also told me there is no way the people living there can simply return it and continue on with the intercept. Not happy with what I am hearing, I called EZServ and see if they can set up a pickup request to have the package delivered to my address. The first rep hanged up on me shortly she answered. The second rep called UPS, placed me on hold for more than 20 minutes, then hanged up on me. The third rep called UPS, and told me that they have esculated the case and that "UPS will handle everything", whatever that means. (she refused to disclose any more details). She told me that I would be receiving a call from her shortly on the details on the upcomings and promised that I would be receiving my laptop back. As with Lenovo, I didn't receive any callbacks. I called EZServ once more, and all they would say is tell me to wait. Sick and tired of waiting and calling and not getting anywhere, I drove 100 miles to where they shipped my laptop and picked it up there. I just don't know whether to trust the EZServ people anymore....
As far as the laptop goes, I didn't have time to open the box or to test it yet. But I will let you all know once I have taken a look at the results.
While the past experiences have been painful, I haven't lost all hope in Lenovo yet - although I really think that the customer service can really improve on certain levels.
Please give me advices on what to do next!
Thanks for reading this!
Message Edited by swg0101 on 04-04-2009 11:02 AM

Swg0101
Thanks for sharing your details - it seems like we should focus on recovery of your system at this point.
I've sent you a PM - I'll look for your private message response with your contact information and case details so we can look into this and get you some help.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Itunes will not open- "iTunes has encountered a problem and needs to close"

My iTunes will not open anymore, giving me the error message: "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I have uninstalled and reinstalled iTunes several times, and with different versions. Nothing I do seems to work. I have even copied the program files from a friend whose iTunes does work, hoping that would fix it, but to no avail. Has anyone discovered a way to fix this problem. I have a friend who has the same problem, but hasn't been able to fix it either.

What happens when you go into control panel, click on the Quick Tunes config icon, and then select the audio tab? If you get an error, Quick Time is corrupted. Also double check your sound card drivers. Can you play any sound at all? Does Windows Media Player function? What is you anti virus software?

Just purchased and installed photoshop and everytime i try to open it it says "windows has encountered a problem and must close the program" anyone else have this problem?

I have just purchased the photography package on my windows 8 computer and everytime I open photoshop an error message pops up saying that windows has encountered a problem and needs to close the program. I am really frustrated that this is happening after I purchased this plan and would like to be able to use the product I have purchased

+1 to Chris' assessment.
Keep in mind that it's your responsibility to provide a problem-free working environment on your computer for Photoshop, and system software (such as display drivers) can have problems.
Look in your Windows Event Logs (specifically, your Application Log) for the info requested above on the specific crashes.
-Noel

LiveCam.exe has encountered a problem and needs to close. Constant Error. HELP PLEASE

Alright so basically, my parents got a buy-one-get-one-free offer on webcams at christmas, and so they gave me one for my own as i lost my old one. Everything was working fine, seemed like a great camera.
However, randomly one evening when i tried to open Live! Cam Center to record a video, it refused to open, instead giving me a small white box with the loading symbol inside (thats where live! cam center usually opens out into the UI) and a boz saying "LiveCam.exe has encountered a problem and needs to close. We are sorry for the inconvenience.".
Now i thought that it was just a random one-off thing, but it happens EVERY time, WITHOUT fail. The cam works fine on MSN and skype etc, just when i try to record anything or manually take pictures , cam center doesn't work. And it doesn't seem to just be cam center, almost every software i've tried for just plain recording/capturing failed.
Tried updating to latest drivers and software, tried using older versions, tried using the cam from my family pc (identical cam) - failed, tried using all different USB ports randomly, failed. I'm really desperate here now, i'm at the point where i'm almost going to give it away and buy a non-creative webcam cos its really annoying.
My webcam is the Live! Cam Video IM Pro. Here's a copy of the error report from windows, its the same every time:
AppName: livecam.exe AppVer: 2.2.3.0 ModName: ctvidcap2.dll
ModVer: 2.2.3.0 Offset: 00002ca
PLEASE HELP! IM DESPERATE >_

See if there are any Crash Reports ID's saved.
Type '''about:crashes''' in the Location Bar and hit Enter.
Then open each Crash Report and once the report is loaded completely, copy and paste the URL of each report into the the '''''Post as Reply''''' box in this thread.
IMO, seeing that you are using WinXP, you might be better off with the older Flash 10.3.183.90 version. Flash 11.0 and later have "improvements" that don't work on WinXP - only Vista and later. Adobe did continue to support and provide security updates for Flash 10.3 until a few months before WinXP went EOL back in April of this year.

QuickTime Player has encountered a problem and needs to close. [error]

*Error message:*
QuickTime Player has encountered a problem and needs to close. We are sorry for the inconvenience.
*Error signature:*
EventType : BEX P1 : QuickTimePlayer.exe P2 : 7.60.92.0
P3 : 496279cc P4 : QuickTimePlayer.exe P5 : 7.60.92.0 P6 : 496279cc
P7 : 0000130d P8 : c0000409 P9 : 00000000
*Error report content:*
C:\DOCUME~1\MyUserID\LOCALS~1\Temp\WER1cc6.dir00\QuickTimePlayer.exe.mdmp
C:\DOCUME~1\MyUserID\LOCALS~1\Temp\WER1cc6.dir00\appcompat.txt
This problem is same as reported here and hasn't been solved:
http://discussions.apple.com/thread.jspa?threadID=1370493&tstart=1397
I have seen this problem appearing on Windows 2000, XP SP2 and XP SP3 with all QuickTime 7 versions (can't tell about iTunes since I don't use it), it didn't bother me because I have no use for QT/MOV myself.
but.
I have just installed your latest QT Player 7.60.92 and it craps out with the same error whenever I want to open .mov files.
And I have downloaded few trailers ranging from small resolution up to highest "HD" resolution from your own Apple website to make sure it is not some encoding compatibility issue.
I know it is a bug in QT Player itself, so don't tell me please that "my QT got fragmented" or such BS (like the replies suggested in the other thread) or ask about any QT alternative corrupting "official" QT Player since I have no such thing. I am trying to make it work on my mother's computer with freshly installed WinXP (prior updated up to latest patches), machine has standard 32bit intel single core CPU (2.8GHz, 2GB of RDRAM).
I am really sorry I bought her camera that take those stupid .mov QT videos.
Apple folks, what's the catch?
With every crash it creates in user temp directory files like:
QuickTimePlayer (2009-03-15 16.06.49).dmp
+ folder like WERf743.dir00 with files inside:
appcompat.txt
manifest.txt
QuickTimePlayer.exe.hdmp
QuickTimePlayer.exe.mdmp
appcompat:
Well, too big to post here (~190kB of text) and anyways it just lists files/versions from what I've seen, so its probably irrevelant
manifest:
Server=watson.microsoft.com
UI LCID=1033
Flags=1674066
Brand=WINDOWS
TitleName=QuickTime Player
DigPidRegPath=HKLM\Software\Microsoft\Windows NT\CurrentVersion\DigitalProductId
ErrorText=If you were in the middle of something, the information you were working on might be lost.
Stage1URL=
Stage1URL=/StageOne/Generic/BEX/QuickTimePlayerexe/7_60_92_0/496279cc/QuickTimePlayer_exe/7_60_920/496279cc/0000130d/c0000409/00000000.htm
Stage2URL=
Stage2URL=/dw/GenericTwo.ASP?EventType=BEX&P1=QuickTimePlayer.exe&P2=7.60.92.0&P 3=496279cc&P4=QuickTimePlayer.exe&P5=7.60.92.0&P6=496279cc&P7=0000130d&P8=c00004 09&P9=00000000
DataFiles=C:\DOCUME~1\My-User-ID-here\LOCALS~1\Temp\WERf743.dir00\QuickTimePlaye r.exe.mdmp|C:\DOCUME~1\My-User-ID-here\LOCALS~1\Temp\WERf743.dir00\appcompat.txt
Heap=C:\DOCUME~1\My-User-ID-here\LOCALS~1\Temp\WERf743.dir00\QuickTimePlayer.exe .hdmp
ErrorSubPath=Generic\BEX\QuickTimePlayer.exe\7.60.92.0\496279cc\QuickTimePlayer. exe\7.60.92.0\496279cc\0000130d\c0000409\00000000
DirectoryDelete=C:\DOCUME~1\My-User-ID-here\LOCALS~1\Temp\WERf743.dir00
/edit
Yes, same as in the other thread from year ago, the QT/.mov files play fine in the browsers (I have just check on IE7, Firefox, K-Meleon).
Message was edited by: -888-

Look, I had it running _few times_ too until it crapped out and gives the error since (on my own other computers - which I don't care since I have no use for any QT/.mov myself, but I repeat from post 1: I need it working on my Mother's comp).
And talking about 'bad drivers' - yes, I know that the drivers are sometimes at fault and bad drivers can make entire windoze pc unstable or crash; but how can you suggest this as a cause in this case when I'm telling you that the same error appears on completely different machines? And wouldn't this error appear from begining, from very first use of QT Player if it were bad drivers? Sure it would if it was faulty driver, but since it didn't that's not the case obviously.
Another pointer that it is NOT drivers related problem is that all other audio-video programs work fine, without errors and problem-free on the same machines, including playback of some of the .mov files with Media Player Classic or VLC - while they crap out with QT Player. If it was any of the drivers for audio or video, directx acceleration, etc - the faulty driver(s) should and would affect other programs as well. Yet all of them work fine and as I said - some even play QT files too (the ones capable of).
/edit:
Just to test it I "caved in" and I have installed entire iTunes 8.0 garbage (as suggested by foobula earlier) since I couldn't get just QTPlayer part of it to install separately, and what do you know:
LO & BEHOLD! same .mov files play fine with QT7, no errors, no problem! (I have opened/closed same .mov files many times).
Then I uninstalled iTunes and all of its junk,
removed any traces of it (because it left out - in a Microsft style - plenty of garbage in registry, user appdata folder etc),
rebooted,
installed the "standalone" QT Player 7.60
and hello Apple my darling! - same error is back after just 2 playbacks of very same .mov files!
(I used Apple's own .mov trailers for testing just to make sure I have "right" quicktime files:
http://movies.apple.com/movies/weinstein/inglouriousbasterds/inglouriousbasterds -tlr2_1080p.mov
and
http://movies.apple.com/movies/weinstein/inglouriousbasterds/inglouriousbasterds -tlr2_480p.mov
- and I repeat: both played once each fine (haven't play till the end though, but I'm sure that doesn't matter since the problem appears from the start)
What better proof you need that the problem is only with QT Player in a "standalone edition" (or whatever Apple calls it) and not with any drivers etc?
As previously, both play fine when links opened in a browsers (so the QuickTime whatever-components responsible for audio and video rendering WORK FINE and its not any "bad drivers" problems, it is just QT Player application's problem)
Again: (I hate to repeat myself)
*I don't want any itunes or other junk,*
*I just want .mov files to open with quicktime player - no more or less.*
Message was edited by: -888-

Desktop icons not showing up for T60's and T61's

We are having an issue with nearly half (we have a few hundred at out company) of our T60’s and T61’s where they do not show the desktop icons at boot up. If they start the task manager and run explorer then everything pops up like normal. But they will have to repeat this process every time they boot up. We also tried having them turn off the wireless radio via the slider switch but that did not help.
One fix we found was to go C:\Documents and Settings\Administrator\Local Settings\Application Data and copy the IconCache.db found there over the users IconCache. This fixes the issue for 99% of the people who have this problem, but there are a few that continue to boot up to no desktop items.
The only other fix we have found was to put explorer.exe in the start up folder. This brings up a pop up of their My Documents at start up that they have to close but is much easier than going through the task manager to run explorer.
We also have many T43’s and many Lenovo desktops from M-81, M-82, and M-88’s. none of the desktops show this problem and we have not had this issue with any of the 43’s.
The software packages are essentially the same for all of our systems. The only difference being is that the desktops do not have VPN.
Windows XP sp2
MS Office 2003 standard
IE 6
Adobe Reader 8.1
Lotus Notes 8.1
Sametime 8.0
Cisco VPN 4.6
RealVNC 4
Symantec Antivirus 10.1.5
We run all MS updates and keep the laptops fully patched with Lenovo updates, the only updates we do not use is the ThinkVantage access connections. We install all other system updates in the critical and recommended section.
Some basic hard ware specs of the systems involved:
T61
Processor:        Intel Centrino Core Duo T8100 2.1GHz
Display:            NVIDIA Quadro NVS 140M
RAM:               3GB
Disk Drive:       WDC WD1200BEVS
BIOS:              LENOVO 7LETB2WW (2.12), 2/20/2008
T60
Processor:        Intel Centrino Core Duo T2500 2.0GHz
Display:            ATI Mobility Radeon X1400
RAM:               2GB
Disk Drive:       ST9120822AS
BIOS:              LENOVO 79ETE1WW (2.21), 2/5/2008
T43
Processor:        Intel Pentium M 1.86GHz
Display:            ATI Mobility Radeon X300
RAM:               1GB
Disk Drive:       HTS541080G9AT00
BIOS:              IBM 1YET62WW (1.27), 5/18/2006
M88
Processor:        Intel Pentium D 3.0Mh
Display:            Intel Q965/Q963 Express Chipset
RAM:               1GB
Disk Drive:       WDC WD800JD
BIOS:              LENOVO 2JKT37AUS, 7/12/2007

Good news: I found a solution. Kind of bad news: it's an extremely awkward behaviour –*but at least it works.
Start iTunes, remove all your voice memos from your library (back them up if you need them), quit iTunes. Restart Finder. Done. I hope that helps!

Windows 7 and drivers question

Like may people I have recently upgraded to Windows 7 64-bit from Vista 32-bit. When installing I used the optional update listed in Windows update?for Sound Blaster drivers, these were installed and the sound is working fine.
After a few days getting Windows 7 set up the way I wanted I decided to?find and install the extra?programs from Creative like Alchemy and the sound utilities. The problem is Creatives auto update is broken as posted on these forums?by a lot of other Sound Blaster users. My sound card was installed when I bought the card so I don't have the serial number or model number and I'm unwilling to take the machine apart to find these numbers.
My problem is that I'm sure my card is the PCI-Express Sound Blaster?X-Fi Xtreme Audio as the DVD installation disk I received with the computer shows a diagram of the card, I'm also pretty sure Vista Device Manager reported it as such. Windows 7 's Device Manager however reports it as just the Sound Blaster?X-Fi Xtreme Audio. While trying to find software and drivers manually on Creatives site there are separate drivers for these two cards, the PCI-Express one is version .0.4.0000 dated 30 June 09?and the other is .0.4.0090 dated 2 July 09. Neither of these drivers relate to the driver in Device Manager which Windows reports as version 6.0.0.209 dated 27 August 09. I tried installing the PCI-Express driver .0.4.0000 as they seemed to be the?appropriate drivers but windows reported them as older than the ones installed so I cancelled the installation.
Can anyone advise me on which is the right driver? There seem to be 3 different ones discounting the Beta ones on Creatives site. Creative auto update can't advise me as it's broken, I can't contact Creative directly because I don't have my serial number at hand, why don't they have a tool for checking serial numbers electronically? Non retail Sound Blaster owners have to strip their computers to find stickers on the circuit board as they didn't fit the card themselves!
Can someone also advise me if Alchemy and all?the sound utilities work with Windows 7 64-bit's when I select Windows 7 64-bit as the OS the download list removes everything but the drivers.

sorry for the questions, i did what u wrote but appear the same 5.
- Boot Camp Support Software 4.0.4131
of 664.08 MB
- Boot Camp Support Software 4.0.4255
of 1 GB
- Boot Camp Support Software 4.0.4326
of 894.44 MB
- Boot Camp Support Software 4.0.4033
of 601.76 MB
- Boot Camp Support Software 4.1.4586
of 414.74 MB
dont know wich of, these do i have to download, what i need to know to choose the correct??

Is there anyone there? I hope there is someone who can you understand this problem and have the common sense to respond? I open gmail. I want to save an email to one of my folders. I position my cursor over the appropriate Folder icon or by choice, to th

Is there anyone there? I hope there is someone who can you understand this problem and have the common sense to respond?
I open gmail. I want to save an email to one of my folders.
I position my cursor over the appropriate Folder icon or by choice, to the Trash.
The friendly finger pointing cursor icon changes to an arrow icon.
The hand icon allows me flawless access to opening and/or moving emails.
The arrow, however does not open the link.
On the Google menu bar the cursor hand with finger opens the links to Everett (my name), Search, Images, Maps and Play.
When I attempt to open the remaining links in the menu bar (YouTube, News, Gmail, Drive, Calendar and More) the arrow icon replaces the hand. The arrow icon does not work. It will not activate these links. Nor does it open email messages in the Inbox.
Usually I reset, even reboot Safire and sometimes the problem goes away, then reappears.
Can you imagine if this condition should it happen to a tech savvy Google Support person? Perhaps one can share and make my problem go away.
I am considering dropping Google as my mail source. Unfortunate!
Everett Halvorsen
[email protected]
718.490.3824

I have uninstalled my Access Connection, but this problem seems to persist. IBM technician have changed the wireless card of my T60, the first few days after it was changed was very fine, no problem at all. About a week later, the problem occured again, and it happened quite frequently after that occurence. Now i really have no idea what is the cause and how to solve it. Will be greatful if there is anyone that can help me.

T60 problems and drivers

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