Talk to somone from Apple

How can I talk to someone from Apple I have numerous charges to my card from I tunes that I haven't purchased

You've checked the purchase history on your account : http://support.apple.com/kb/HT2727 ?
You can contact iTunes Support via this link (we are fellow users) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption. What contact methods show on that page might depend upon what country that you are in.

Similar Messages

Hey, i need to talk to somone from mac over the phone or a computer

I just entered 63.00 into itunes, and i spent 9.99 on a saturday night live skit, and 1.99 on something i cant remeber right now. But the money was taken from my account but it said it cannot purchase anything and my disk is full. Now my money is gone and i didnt get what i wanted to download. All i want is my money back at least and for my itunes to work.

You can contact iTMS support here
http://www.apple.com/support/itunes/musicstore/download/
They do not have a phone number for the music store, as far as I know.
If you have an iPod, call 1-800-275-2273

Straight talk MMS will not work on iPhone 5 purchased from Apple

Just purchased an iPhone 5 from Apple and activated on Straight Talk. Used the BYOD ( bring your own device ) option and purchased a SIM from ST. Everything works fine except my MMS. I even went and purchased a nano SIM from Tmobile. I have tried every suggestion found on the nets but none seem to work. I have tried all the APN settings mentioned. Without the APN settings I do not have the option to even select the camera icon while in messages. After Imanually enter the APN settings I then have the option to select the camera icon to choose existing or camera to send MMS. Everytime I try to send one it fails. It seems the only reason I needed the Tmobile SIM was to open cellular data. Cellular data was already an option without the Tmobile SIM. Nothing ever loads in the APN with Tmobile SIM or ST SIM. Called ST and got no help because was told since I brought my own device there was nothing they could do and to contact Apple. I know Apple would not be able to do anything for this, because it is not a phone issue but a cellular issue.

Hi Guys,
I got exchange mail working. It seems issue is around "Push". I enabled "push", account verified & all worked well. After that I disabled push (I do not want it & to save mobile data use).
By googling, I found many have got it up & apple may fix it in it next iOS udpate.
Regards,
Mathew

I have been receiving charges from apple itunes and nothing has been purchased. Trying to talk to someone live is a nightmare. How do I get ahold of someone to help me with these charges before they start to really negatively effect my bank account?

I have been receiving charges from apple itunes and nothing has been purchased. When I look at the charges on my online banking a phone number is provided, but when I call that number it tells me to go to the web site. Trying to talk to someone live is a nightmare. How do I get ahold of someone to help me with these charges before they start to really negatively effect my bank account?

You've checked the purchase history on your account to see what app(s) they are from ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases. And you haven't got any auto-renewing subscriptions : http://support.apple.com/kb/HT4098 ?
If you haven't made them, and nobody else has access to your account or devices and may have made them, then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT3053 i did some thing wrong that makes my mac just showing a black screen and amessage says you need to restart your mac .... etc and i wanted to talk to any one from apple and i couldnt get my mac serial number and i could do nothing i turned to some o

i did some thing wrong that makes my mac just showing a black screen and amessage says you need to restart your mac .... etc and i wanted to talk to any one from apple and i couldnt get my mac serial number and i could do nothing i turned to some one who formatted the hard desk and i tried to talk to any one from apple but it seems no one care i spent 4 years to be able to buy this mac and i dont know what to do > i will never buy mac again please some one tell me what to do dvd is not working i press on options and nothing happen what showld i do ? through it ? some body tell me what to do or where to go

Just to make certain, you inserted the original installation disk and started the MBP holding down the C key? Did the Optical drive reject the disk or did it just spin? If the former, the lens in the drive may be dirty and needs to be cleaned. If the latter, you will have to take it to an Apple repair facility.
Ciao.

I found several charges on my bank account from Apple on App that is completely free. After calling the number showing on my bank statement there an automated answering that tells you to go to apple website!!! There is nobody to talk to!! Complete rip OFF

I found several charges on my bank account from Apple on App that is completely free. After calling the number showing on my bank statement there an automated answering that tells you to go to apple website!!! There is nobody to talk to!! Complete rip OFF
And now because I want to communicate with apple support I have to go through the hectic website and community support, this is ridiculous.
I have 5 iPhones in my account and this makes me reconsider upgrading to iPhones again.
Why Apple put a phone number in the bank transaction, if there is nobody to talk to!!!!!!
I hope someone from Apple support can answer my question.

Go to getsupport.apple.com. Or, call 1-800-MYAPPLE.
Just because an app is free to download doesn't mean that there aren't in-app purchases available.
Go to iTunes on your computer, log into the iTunes Store with your Apple ID & password, and check your purchase history. Be advised that all iTunes & App Store purchases are final.

Lack of support from Apple re iTunes.

For 4 weeks now I have been trying to get help from Apple and I have been sent from pillar to post!
Initially, after downloading the latest version of iTunes, I found that I could no longer purchase any music. I was receiving: "An unknown error occurred (0x80092013)" but after some 3 weeks, this changed to, "We could not complete your iTunes Store request. An unknown error occurred (-1202)".
I have searched for help on the support community (more helpful than Apple) and followed all the suggestions offered to me - but still no luck. NOW Apple tell me that it's not their fault, the problem is my end and they tell me to phone and PAY MORE for their Technical Support Team to fix it! See my latest reply below:
"As Sue has mentioned Apple cannot fix this for you because it is related to end user settings on your computer. I did speak with my manager and our engineering team, and they advised that all relevant information that is available to the iTunes Store Staff has been provided, and the next and only available step to assist with this resolution is for you to contact the Apple Care Technical Support Team, and see if they can help. The iTunes Store has exhausted all options and provided all information that we have available.
A technical Advisor will be able to tell you about Apple's complimentary and fee-based support options as well as assist you in determining what option might be most helpful in this case. To contact them directly please call:
(44) 0844 209 0611"
I replied thus:
"I do not believe I am reading this!
Everything worked perfectly until I updated to the latest version of iTunes - and, NOW, you are telling me the problem is at my end?
What about the hundreds (if not more) who are having similar problems? What about all the money I've spent on 3 products - not to mention all the songs I've purchased?
Why can't I access Apple Care Technical Support online? Couldn't they access my system if I give the required permission?
Why should I have to pay more (in reference to your "fee-based support options"?
I have already spent more than £60 downloaded suggested "fix" programmes and none of them helped.
Do I need to take legal action?
I am thoroughly disgusted with your total lack of care for a loyal customer!
Martin Mahoney."
PLEASE SHARE with as many as possible as I am sick and tired of big-business being able to just wipe their hand with their customers' problems (once they've got our money).

No problem, I could probably have struck a better tone. Couple of months away from 50 myself and don't always have the patience that I used to...
Ouch on the Speedy PC Pro front.
Believe me, I've been there. Beating my head against a brick wall, trying my own ideas and the ones I can find online, and nothing works. Sometimes we have to put the problem to one side and come back in a new frame of mind. Set yourself a time limit and know from the outset that you might not be successful in that session, that way it is not so frustrating if you're still no further forward at the end of it.
The essence of the posts I've tracked down so far is a suggestion that your PC either can't see the correct servers to talk to, or having found them has decided they can't be trusted and therefore doesn't let iTunes do its thing. As I say this isn't an issue I've ever had, or read up on, so I don't have any instant suggestions for what to do next, but I will keep my thinking cap on.
One of the linked threads I read mentions "an ongoing issue that Apple are aware of". It is best to take these claims with a pinch of salt, but there may be an identifiable common cause that is affecting you and a (relatively) small number of other users. Apple tend not to make pronouncements but they do keep working on improvments. Just because they can't/won't troubleshoot with you on an individual basis doesn't mean they do nothing. You might find the next build of iTunes fixes things for you regardless of what you do in the meantime.
Your existing content isn't lost to you. It will still play in iTunes or on your Nano, and you can still import CDs to your library.
tt2

IPhone 4S shutting down after iOS7 and support from Apple Chat

So, my iPhone is shutting down suddenly with battery at about 40% and saying that it ran out of juice, asking me to plug in the charger. When I do it, it shows 40% again. It looks like other people have similar issues with not only the 4S, but iPhone 5 as well.
I tried to contact the char support and well, read by your self below. Not only nothing was solved, but the support just hanged up the chat on me, and didn't answer my last question. That's really not what I expected from Apple. Well, that's it, no more iPhone in my household.
Case ID is 537464016 in case anyone from Apple wants to check it out. I'm selling this iPhone and never coming back.
Now Chatting with Calvin
Thanks for contacting AppleCare chat support. My name is Janan. Please give me a moment to look over your information.
Please note: In the event that we get disconnected it's likely due to a system or connection issue. It is never our intent to disconnect from you. If you do get disconnected, please chat us back or go to [Contacting Applehttp://support.apple.com/kb/HE57http://support.apple.com/kb/HE57] for phone support numbers and refer to the case number on the email that you've already received.
Hi Janan
Hi Luccas, how are you doing today?
Good thanks. I have an issue with my iPhone 4S
Luccas, from what I see in the pre-chat notes you provided, it looks like you are having an issue with Battery life. Is this correct?
Since I updated it with iOS7, the phone is shutting down suddenly when the battery is below 40%
I wait then about 10 min, or I do plug in the charge, and the battery shows 40% again
I tried to restore the phone using iTUnes
twice
but the issue is still happenning
Did you set up your phone as new after restoring?
yes
How long until the unexpected shut downs started up again then?
straight away
I found your diagnostics… Give me a moment to have a look?
ok
Ok, there may be an issue with your battery, but we’ll need to have you do some troubleshooting before we can verify that it needs replacing. How does this sound to you?
sounds good
One moment while I tic the boxes of the things you’ve already done please
ok
Do you show any appellations in your App store that needs updating?
no
Do you lock your iPhone when not in use to shut the screen off?
yes
How bright have you set your display?
it's on automatic
Do you use Wifi mostly?
at home and at work yes, so it's on wifi most of time
Do you have a lot of applications pushing notifications to you?
no, the phone doesn't have a lot of apps, especially after I restored it
Understood
Do you use your phone for emails?
yes
On your phone, would you go to Settings > Mail, contacts, Calendars > Fetch New Data for e please?
yes
it's set to push
but I don't use the mail app from Apple
I use the Gmail application
Ah… Ok
So there’s no email used there.
Back up to the Settings page please?
ok
Go to General > Background App Refresh now
yes, I disabled most of the apps her
I just have the Gmail app and the Google Maps
as these are the ones I use most
LOL… You are the perfect user!
What about Location Services?
it;s on, but again, just for google maps
Ok
and the find my phone service
Exactly
Let’s go back into General then Usage please?
Sorry, Nevermind, I can view that from your diagnostics...
ok
Do you use Instagram?
yes
That’s caused some memory issues of late...
Your battery is starting to show wear though
I didn't have any issues before updating to iOS7
the battery was working perfectly fine
never have any shutdown
Your battery is also 2 years old
One of the updates addressed battery issues and since you’ve restored your iPhone, it appears that it is on its way out.
the battery was 2 years old last month as well, when I had iOS6 and was working fine
I have done all updateds
I certainly apologize about the inconvenience this issue is causing.
But since you’re using your phone correctly, your restore hasn’t had any affect, this is the only conclusion I can reach
so, what's the solution?
can I come back to iOS6?
I’m afraid there’s no way to go back to iOS 6
so, I can't come back to the OS my phone was working properly, and I have to stick with a OS where my phones shutdown in the middle of the day with half battery full
Again, it isn’t the fault of the operating system software.
so, can you explain me why not?
if with iOS6 the battery didn't have a problem
and suddenly, when I update, I have an issue?
You have restored your phone and set up as new. If that fixed the battery life, then it was a software issue. If not, it was a hardware issues
look, if I come back to iOS6, the batttery issue is gone
so, it's a software issue
One moment while I get a senior advisor for you please?
ok
There’s just a few minutes wait time.
no problem
Just checking back… Our chat volume has gone up since Phone Support closed. This isn’t a normal wait but I’m still waiting with you.
that's fine
Still waiting with you
ok
Luccas, your problem requires extra knowledge and skill so I've got Calvin, one of my senior advisors taking over from here to make sure your problem gets the attention it deserves if that's okay with you. It was my pleasure to assist you today and I will leave you in Calvin's capable hands.
Thanks Janan
Hi Calvin
You’re welcome… One moment and I’ll transfer you
You are now being connected to another Advisor. Please standby.
Thanks for contacting iOS. My name is Calvin. Please give me a moment to look over your information.
Now Chatting with Calvin
ok
Hello Luccas, I see that your device is shutting down when the battery gets to about 40%, is that correct?
correct
I am really sorry to hear that, I can see that being frustrating.
it shows that image saying to plug in the charges as the battery is dead
I looked over the diagnostic it shows pass but its in yellow.
yes, especially if you consider that was working just fine one month ago before I updated to iOS7
I understand, it may cause people to think its the software but really what happens is during a restore or update sometimes it just brings the existing issues to the surface.
As even though your battery pass, its in yellow signifying its ready to failed but it appears its already failing.
Normal battery passes, its in green.
Since you have already restored it as new. That pretty isolated the issue.
sorry, I still don't get it. In one version of the software, my battery lasted the whole day without any issues. Now, after updating, the battery shutsdown at 40%. That's software issue for me. And, more important, if I wait about 10 to 15 min and try to turn on the phone. It's back again, and last until is about 30%, than, the same issue occurs.
If iOS6 was able to handle the battery just fine. I would like to be able to install it again
I understand you do have some concerns regarding iOS 7 and would like to revert back to your previous software. In order to avoid compromising your device in anyway the software is only designed to move forward. Downgrading the iOS is a feature that Apple cannot assist with as well as recommend since it can negatively affect your device.
However, we are always open to suggestions from our customers. Using this website (apple.com/feedback) would be the best option for submitting your concerns directly to Apple. We love to hear from our customers and future updates may even include specific features suggested to us by our customers.
Now keep in mind we have hundreds of millions of iOS device out there and most of them are running iOS 7 and running it fine.
In my case, upgrade the software affected negatively my device.
and a quick search on google shows that a lot of people have similar issues as me
Ok, we're running in circles here
You can do a search for iPhone anything and you will bring up a lot.
I though you would come and offer a solution
but you're just appologizing
not the kind of support I would expect from a premium product
The solution would be an out of warranty paid service.
not sure if would pay the premium next time
I don't see this as a solution. Because was an upgrade of software that made my phone stop working properly
I am sorry, I would have to respectfully disagree. I do agree that you notice the issue after the update. However does not mean that the update cause the issue.
So, explain me why in iOS6 it did happen?
I am sorry but there is just too many possibilities out there and I would just be speculating.
ok, so, at the same time that doesn't mean that the upgrade it's the cause, it could possibly mean that it's the cause, do you agree?
So explain to me why hundred of millions of units are running it fine?
I can't say about the hundred million of units
and that's not an issue that I care about
If even a fraction of the people had this call. I would not be talking to you as there would be huge backup of customers waiting.
what I care about is that the phone I paid 800 swiss francs is not working after a software update
I have a problem, and I'm contacting the customer service, so I care about being taking seriously and looking at the issue in my device
telling me that hundred of millions of devices works, and mine doesn't, that's not helpful
Ok, let me have you call phone support in you’re region. So that they can open up a engineering ticket and get you a response directly from engineering.
United Kingdom
(44) 0844 209 0611***
so, now you're saying that the last hour of my time has been useless because it's not you that can solve my problem?
and worse, you're making my self calling someone else and loosing even more time?
What I am saying is you are not accepting my solution and you believe you are correct.
So lets go with your direction to get you an answer directly from engineering.
no, you're asking me to pay for a new battery
That is my solution.
and you're expeculating that's the solution
you're not sure about that
You disagree so lets go get you an answer from higher up, do you not like that solution?
Lets agree to disagree and find you the answer you want.
Period.
ok, but I don't want to loose more of my time to call someone. And pay for the call
Debating this with me is not going to get us anyhwere.
I can setup a call back for you if you like.
you have access to the customer service system and could open a ticket
What number is best to reach you at?
+44 07445376676
just for my information
what they will look at?
anything they will do differently?
Call is schedule for 8:00-8:15 AM.
tomorrow?
Saturday.
Greenwich time.
ok, again, can you tell me what they will look at? anything they can see that you couldn't?
Thank you for your time.
Your chat session has ended. Thanks for using Apple's chat support

Sounds like you have a battry issue but don't want to believe it.
If a car was running fine on one tank of gas, then you filled it up with another tank of gas and it began to run funny, one might suspect that tank of gas. But let's just say coincidence blew a valve-- would you think the new tank of gas was the culprit?
BUT WAIT!! It just might have been! The gas could have been of higher octane and put more more strain on the valves; you know, like going from 87 octane (OS6) to 93 octane (OS7) and showing you the engine was on the edge of compromise.
Sometimes you have to go with common sense. If everything else is ruled out, it must be the battery. And if it runs fine one moment in OS6 but immediately ***** in OS7, I'd believe my battery was suspect-- though comfy-- in OS6 but the OS7 showed its true power.
Moreover, if you had the answer-- or didn't want to believe someone's more competent advice-- why did you even call? You've already shown that you don't know much when you asked if you could go backwards after setting up the new OS as a new phone.
Additonally, if you're such the know-it-all, but yourself the $29 battery and put it in yourself. It's a piece of cake.
<Edited By Host>

TS2972 apple tv can't sign in to iTunes Store until the network time has been set. this is an Apple generated message. what does it mean? how can i fix it? very very very simple questions but there is no reasonable answer from Apple anywhere on the intern

this is an apple generated message. simple!
what does it mean? so far no one at apple has a clue.
how do i fix it? nothing even begins to address this issue so far. generalities about system setup show a lack of respect for customers. yes my system is plugged in and i have reset and rebooted and rechecked everything. i need help because this a real problem that needs a real solution, not more platitudes.
help please, not more wasting of my time. i have spent an entire afternoon on this already.

this is exactly the kind of response i expected, almost begged support to please not do this to me and yet there it is another meaningless, non helpful, standard template response to restart my apple tv.
this does NOT work which is why i am contacting you. i have tried all suggestions about unplugging and restarting and nothing works.
i live in an apartment and logon to the provided wifi wireless. so i do not have access to a router. however, management says they have talked with their provider and have been assured that the required ports are available.
remember all the jokes about how bad windows was because the solution was always to re boot. funny huh? how is apple any different.
i have been to the local apple care store and they are clueless, too.
should we just end it here and you admit that i will not be getting any support from apple on this one? i got the ipad because my kids were such big fans. it is difficult for me to share their enthusiasm.
at this point i am just curious about how you say you cannot support your own product so i can complete my file on this contact.
thanks...sorry it was you who got this problem..

I have an iPhone 5 16gb white color and i did not get any of the services from apple pls help[ me out

I have one iphone 5 16 gb white colour with me and its in still under warranty and my phone was fallen down by chance and it got turned off totally and not even switched on also then i went to apple authorised service center for regarding the same . then service center people said that sir you need to submit your phone , after that i left my phone to service center and after two days i have got one call from service center that sir your phone is under phisical damaged condition so u will not be abel to get warranty from apple this will cover under paid replacement and you need to talk to apple customer care also regarding this .same .
Then i called up to apple customer care and they said sir we have got some images from the service center regarding your phone and we found that your logic board is damaged from inside and you would not be abel to get the paid replacement also you need to buy a new phone on stock price i was shocked on that time why would i pay 40 to 50 thouasnd again on iphone if its not that much stronger to take bit of imapcts like this
I had talked numbers of time to service center also but they all are denied against the complainst
if any body is there how can help me out regarding this so pls register my complaint and help me out from this highly dissatisfied service from apple .
Thnaks
karan

Warranties do not cover damage

Can anyone tell me if anyone from Apple reads these forums

*Can anyone tell me if anyone from Apple reads these forums and does anything about the issues experienced?* I still have a faulty proximity sensor, even after the latest download. I went to the Apple Store and they told me to stop using it with the leather pouch, but it doesn't make any difference. I even tested the test models in the store and they did the same thing.
*Has anyone been able to fix the proximity sensor fault on their phone so that it doesn't come on whilst your talking?*
Someone please help. I loved my iphone 3G, but the iphone 4 has caused me to become so disappointed with Apple. I'm even thinking of moving to the Samsung Galaxy, which has Google Android capability, moving background wallpapers, bluetooth capability, video capability that is compatible the a variety of media players (not just Quicktime), the ability to send business cards to non-apple phones and the ability to be used as a USB drive without needing wifi or itunes.

These Forums are mostly users talking with users, now and then you may see the grey Apple icon of an employee/genius posting and the purple Apple of a Forum host but they aren't here to pass on feedback.
The best way to make your point is to send feedback here:
http://www.apple.com/feedback/iphone.html

Bought my ipod touch 4g from apple's official reseller on 21st November 2012. Purchase slip says warranty ends on 20th November 2013. But apple website says its 19th November 2013. Why? I went out of the store once while buying, was the ipod exchanged?

Bought my ipod touch 4g from apple's official reseller on 21st November 2012. Purchase slip says warranty ends on 20th November 2013. But apple website says its 19th November 2013 when I put in my ipod's serial number. Why is that? When I bought the ipod, the salesman told me that the latest ios is not installed, so I typed in my apple id and passowrd and opened the ipod, then they started donwloading the latest ios. During the download, I went out of the store for sometime, then i got back after 10 minutes and had to put my id/password again to begin with the new ios. Was my ipod exchange within this time? Why in a computerized system, If I have bought an ipod on 21st November 2012, it says the warranty expires on 19th Novembner 2013? Pleasse help, my ipoid even had some scratch on the backside when I first checked the back side after bringing it home from the store.

Was my ipod exchange within this time?
Not unless it was found to be defective, and that would not reset the warranty on the original serial number.
Why in a computerized system, If I have bought an ipod on 21st November 2012, it says the warranty expires on 19th Novembner 2013?
Sometimes it's just wrong. Perhaps the reseller entered in the sales date incorrectly. Call Apple support and discuss the problem with them. They may ask you to fax them a copy of your receipt.
my ipoid even had some scratch on the backside when I first checked the back side after bringing it home from the store.
You'll probably have difficulty convincing them that the scratch wasn't there when you brought it in, but you can go back to the store and talk to them about it.
Regards

Poor Service From Apple - Useless PowerBook

I've been having extraordinary problems with my PB these last few months. Being a college student and freelance photographer, my PB is very important in most aspects of my life. It is my primary computer so it is very difficult for me to parth with it, even when I first started having HD problems in december. It started during my exam week so I simply could not afford to be without it as it was a necessary study tool. I got through winter vacation without restarting much (since it seldom booted properly). I did not want to give my laptop in for repair at that time because I was busy doing graduate school applications and I needed a fast and convenient computer. Later on, I tried reinstalling tiger in hopes that it might fix the problems. Tiger failed to install each time and my PB became a very expensive paperweight.
I took it to the Chicago apple store and explained my problems, they tried installing tiger and when it failed they believed me. They replaced the HD pretty quickly and I got the computer back after a week, I also had the display replaced because my display had become dim and yellowish. Feeling confident I dove back into my photography and photoshop work. On the second day, after 6 hours of photoshop work the computer froze and I had to reboot. It failed to boot (keys out of order) so I took it back to the apple store (I lost 2 days of work). It was fairly obvious that the problem was more than just another broken HD. I kept saying this to the employee who I met with at the genius bar, and, after a failed attempt to install tiger, they took the computer and replaced the HD, flex cable, clutch barrel subassembly, and inverter (I think).
I got the laptop back in about a week, this time it had an old version of panther installed. Still upset from last time, I wanted to see that disk utility could verify and repair correctly (since before it would disconnect from the disk management tool each time) before leaving the store. Then I wanted to update to the latest version of panther via software update to make sure there were no errors. While 10.3.9 was downloading, the employee assured me that it will work fine and that I should download it on my own. Not wanting to waste any more time I packed up and left. When I got back I started updating to the latest version of panther when software update crashed. When I reopened it to redo the update it said the permissions were wrong or missing and it could not continue. When I tried repairing permissions disk utility kept disconnecting from the disk management tool and could not repair. After many restarts and curses, I downloaded a package with the update to try to install it that way. It kept saying there were errors installing. Finally, I erased the whole HD and tried installing tiger again. Once again, it said there were errors installing and the PB was left without an os once more.
I took the computer to the apple store again and tried to explain everything that had happened. The employee listened only nonchalantly as he took my PB to try to install tiger on it. By some miracle, tiger installed and he told me the computer was fine. I was speechless but at the same time convinced that the PB was still very broken. Unfortunately, it's impossible to convince them of anything unless they can see it. So I packed up and left. I got my PB with 10.4.3, when I tried installing 10.4.4, it told me there were errors installing and it saved a package on my desktop. After restarting, I tried the package and it said the same thing. After restarting again, "about this mac" said I had 10.4.4 so I stopped trying to install it again. Disk utility was working fine. Later, I updated to 10.4.5 without any problems. However, it wasn't long before applications would spontaneously quit on me. After using the computer for photography again, I noticed that there were 11 broken pixels in the display. Since apple considers anything less than 5 or 6 (I think) as acceptable, I figured I had a shot at a new display again. I continued to use my PB for school work and photography until tonight. I realized that they never installed any printer drivers so I tried to install them off my tiger dvd. The installation reported errors. I tried logging out and back in to see if that might help, then I noticed my mouse wasn't getting power. Both my usb ports stopped working. Apple profiler correctly displayed any items I plugged in but the items would not work. I repaired permissions fine, and decided to verify disk as well. Disk verification failed and reported several errors. I then wanted to back up any work I did so I boot my iMac in target mode and tried the firewire port on my PB, it didn't work either. Now, my PB is back as a paperweight. This time, I have resolved to use phone support since the genius bar does not listen to what I have to say and has let me down three times.
Incidentally, my PB never undergoes any poor treatment on my part. It spends most of its time on my desk with the exception of a few trips into classrooms. How long before apple will stop wasting money and my time and energy on repairs and just replace the computer? Has anyone had anything similar happen? Can anyone offer any advice?
I feel slightly better now that I've gotten a chance to rant a bit. Thanks.

> yes this is a user to user.....But when Apple does not want to answer customers and does anything, this is the best way to talked about the way apple treats its customers.
I do not want to stray too far but they will answer - if dealing with the right people. Users here cannot do anything other than offer opinions. At the end of the day, problems like those that the OP suffers can only be remedied through direct contact either via the Apple Store (ie. store manager) or AppleCare (ie. customer relations).
I am not trying to deter anyone from posting on these boards but discussing it here, whilst useful in finding out options, will not get Apple to fix or replace the PowerBook. Simply talking about this kind of problem with other users alone will not resolve the issue.
If one wants to report bad business experiences/practices, this is not exactly the best place either. Here, in the UK, we have Trading Standards and I'm sure the US has its equivalent. Then there is also the media. Either option will possibly generate more action than a discussion here.
15 1.25G/12 1G PBs, Mac minis, iBooks G3/G4, Mac OS X (10.4.3) Cube, TAMs, iPods 2G/4G, iPs, AEBS, AX

Somone from China accessed my account and drained the money, how can i get my money back?

Somone from China accessed my account and drained the money, how can i get my money back?

That article only applies to previously purchased music, apps and books.
Currently iTunes does not allow for re-downloading movies. This may happen in the future with iCloud, but that remains to be seen.
Your best bet is going to be to contact iTunes via email here:
http://www.apple.com/support/itunes/contact.html?form=video&topic=Video%20Purcha ses&subtopic=Lost%20or%20Missing%20Items
Usually takes about 24 hours for a response.

Can I reclaim the broken part, that was changed, from Apple store?

Hello All,
I am an apple customer since 11 years and for the first time, I am sad to say, I had the worst experience at the Apple Store Fiordaliso in Milan, Italy.
I have had problems with my screen (zig-zag and then at restart white screen), which was not exactly the best timing in the middle of Fashion Week work etc... so I took the computer to the apple store Fiordaliso to check it out. The first guy (lets call him Mario) runs a diagnostic on it which looks like the attached image below, where I saw that the RAM the HDD the CHARGING and maybe THE BATTERY might have issues.
Then Mario tells me its the motherboard. Hm... but not according to the diagnostics. So when he leaves I catch another guy (call him Luigi) and he runs the diagnosics again, comes up with the same result and tells me the RAM is fine, its just not apple RAM but accepted, the HDD might be the issue and probably its electricity supply. I ask him if he is sure if its not the motherboard, and Luigi says, that no, he doesnt think so. his solution would have costed me 38€ plus tax. What Mario told me costed 487€... I liked Luigi more...
Anyway, My computer was taken in by Luigi for repair. But later in the evening Mario calls me and says he has detected the issue and will change the motherboard. I asked him about what happened with Luigi's diagnosis??? He says he ran a test again and its the motherboard. Having no choice, since I needed the computer ASAP, I told him okay, but I want the broken motherboard back! He says ok and hangs up.
Today I went to the Apple Store Fiordaliso to pick up the computer. And Mario came out, gave me the computer and the bil but no broken part. When I asked him where is it, he started to say this and that, that APPLE CANT GIVE BACK THE BROKEN PIECE BECAUSE IT IS THEIR POLICY. After a long italian (means pointless) argument, Mario tells me that he cn change the parts back as they were NOW and give me back the computer as it was. I said, no I simply want the piece, thats all. I have asked for the manager, who told me the same thing and repeated it about 10 times. eventually I told them "okay, guys this is weird, just show me the piece then and I leave". By then MArio has disappeared entirelly, not to be seen again and the manager left me as well, waiting for about 30 minutes, then I caught him when he finally reappeared for a second. He called a technician (at this point I didnt believe even their questions nor gender). This technician (lets call him Benito) starts very smooth, repeats the EXACT same sentences I have heard so far until the point when he said, I cant have the broken part back because it is already in China for refurbishing. I asked him, how is that possible, since Mario told me only an hour before that he can change it back right now, no exlanation just loud talks and HE is getting agressive, to the point that he reaches over the table, takes my computer away and says, that I have two options: I pay and leave with the co puter or the computer stays. I kind lost it right there and took the computer back, when a civil policeman standing behid us and watching the story, intervened. Luckily he found it weird hiself, but of course he didnt make much difference at the end. I have agreed to pay the 478€ and tried to force some kind of an agreement out of the italians, but no use. I needed my computer back desperately...
As a last word the policeman forced Benito to at least give me some point which I could prove to myself that the switch has been done. Benito said, if my home wireless network does not recognises my computer then they have done they job properly and the motherboard has been changed.
Now I am home. My home internet connected automatically...
Anyone has any idea what can I do about it now??? How can I find out what are (were) the original parts of my computer? Can or would Apple help me with this issue?? I have never had any problems with Apple but this was extreme and I feel totally just laughed in the face.
Thanks for the help in advance
cheers
Adam

You will have to restore the new iPhone to erase all the data that is still on it. Usually, the seller does this before the transaction. But after you restore the iPhone, you will be able to use it as if you bought it from apple that same day.
Try arranging a meeting with the seller before paying though, just to be sure the thing works fine. If it works fine for him, it will work just as good for you.

Talk to somone from Apple

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