Poor Service From Apple - Useless PowerBook

I've been having extraordinary problems with my PB these last few months. Being a college student and freelance photographer, my PB is very important in most aspects of my life. It is my primary computer so it is very difficult for me to parth with it, even when I first started having HD problems in december. It started during my exam week so I simply could not afford to be without it as it was a necessary study tool. I got through winter vacation without restarting much (since it seldom booted properly). I did not want to give my laptop in for repair at that time because I was busy doing graduate school applications and I needed a fast and convenient computer. Later on, I tried reinstalling tiger in hopes that it might fix the problems. Tiger failed to install each time and my PB became a very expensive paperweight.
I took it to the Chicago apple store and explained my problems, they tried installing tiger and when it failed they believed me. They replaced the HD pretty quickly and I got the computer back after a week, I also had the display replaced because my display had become dim and yellowish. Feeling confident I dove back into my photography and photoshop work. On the second day, after 6 hours of photoshop work the computer froze and I had to reboot. It failed to boot (keys out of order) so I took it back to the apple store (I lost 2 days of work). It was fairly obvious that the problem was more than just another broken HD. I kept saying this to the employee who I met with at the genius bar, and, after a failed attempt to install tiger, they took the computer and replaced the HD, flex cable, clutch barrel subassembly, and inverter (I think).
I got the laptop back in about a week, this time it had an old version of panther installed. Still upset from last time, I wanted to see that disk utility could verify and repair correctly (since before it would disconnect from the disk management tool each time) before leaving the store. Then I wanted to update to the latest version of panther via software update to make sure there were no errors. While 10.3.9 was downloading, the employee assured me that it will work fine and that I should download it on my own. Not wanting to waste any more time I packed up and left. When I got back I started updating to the latest version of panther when software update crashed. When I reopened it to redo the update it said the permissions were wrong or missing and it could not continue. When I tried repairing permissions disk utility kept disconnecting from the disk management tool and could not repair. After many restarts and curses, I downloaded a package with the update to try to install it that way. It kept saying there were errors installing. Finally, I erased the whole HD and tried installing tiger again. Once again, it said there were errors installing and the PB was left without an os once more.
I took the computer to the apple store again and tried to explain everything that had happened. The employee listened only nonchalantly as he took my PB to try to install tiger on it. By some miracle, tiger installed and he told me the computer was fine. I was speechless but at the same time convinced that the PB was still very broken. Unfortunately, it's impossible to convince them of anything unless they can see it. So I packed up and left. I got my PB with 10.4.3, when I tried installing 10.4.4, it told me there were errors installing and it saved a package on my desktop. After restarting, I tried the package and it said the same thing. After restarting again, "about this mac" said I had 10.4.4 so I stopped trying to install it again. Disk utility was working fine. Later, I updated to 10.4.5 without any problems. However, it wasn't long before applications would spontaneously quit on me. After using the computer for photography again, I noticed that there were 11 broken pixels in the display. Since apple considers anything less than 5 or 6 (I think) as acceptable, I figured I had a shot at a new display again. I continued to use my PB for school work and photography until tonight. I realized that they never installed any printer drivers so I tried to install them off my tiger dvd. The installation reported errors. I tried logging out and back in to see if that might help, then I noticed my mouse wasn't getting power. Both my usb ports stopped working. Apple profiler correctly displayed any items I plugged in but the items would not work. I repaired permissions fine, and decided to verify disk as well. Disk verification failed and reported several errors. I then wanted to back up any work I did so I boot my iMac in target mode and tried the firewire port on my PB, it didn't work either. Now, my PB is back as a paperweight. This time, I have resolved to use phone support since the genius bar does not listen to what I have to say and has let me down three times.
Incidentally, my PB never undergoes any poor treatment on my part. It spends most of its time on my desk with the exception of a few trips into classrooms. How long before apple will stop wasting money and my time and energy on repairs and just replace the computer? Has anyone had anything similar happen? Can anyone offer any advice?
I feel slightly better now that I've gotten a chance to rant a bit. Thanks.

> yes this is a user to user.....But when Apple does not want to answer customers and does anything, this is the best way to talked about the way apple treats its customers.
I do not want to stray too far but they will answer - if dealing with the right people. Users here cannot do anything other than offer opinions. At the end of the day, problems like those that the OP suffers can only be remedied through direct contact either via the Apple Store (ie. store manager) or AppleCare (ie. customer relations).
I am not trying to deter anyone from posting on these boards but discussing it here, whilst useful in finding out options, will not get Apple to fix or replace the PowerBook. Simply talking about this kind of problem with other users alone will not resolve the issue.
If one wants to report bad business experiences/practices, this is not exactly the best place either. Here, in the UK, we have Trading Standards and I'm sure the US has its equivalent. Then there is also the media. Either option will possibly generate more action than a discussion here.
15 1.25G/12 1G PBs, Mac minis, iBooks G3/G4, Mac OS X (10.4.3) Cube, TAMs, iPods 2G/4G, iPs, AEBS, AX

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I have an iPhone 5 16gb white color and i did not get any of the services from apple pls help[ me out

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Then i called up to apple customer care and they said sir we have got some images from the service center regarding your phone and we found that your logic board is damaged from inside and you would not be abel to get the paid replacement also you need to buy a new phone on stock price i was shocked on that time why would i pay 40 to 50 thouasnd again on iphone if its not that much stronger to take bit of imapcts like this
I had talked numbers of time to service center also but they all are denied against the complainst
if any body is there how can help me out regarding this so pls register my complaint and help me out from this highly dissatisfied service from apple .
Thnaks
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Warranties do not cover damage

Hye, i bought my iphone5s in malaysia on early febuary 2014 but on april/may i have problem with my fhone. but now i resides in istanbul turkey. can i get a a service from apple.tr ? how ? thank you

Hye, i bought my iphone5s in malaysia on early febuary 2014 but on april/may i have problem with my fhone. but now i resides in istanbul turkey. can i get a a service from apple.tr ? how ? thank you

It can only be serviced in the country where it was originally sold.
An iPhone sold in an EU member State can be serviced in any other EU member nation. Malaysia is NOT a member of the EU. It can only be serviced in Malaysia.

HT1933 battery issues and customer services from apple store

I have been a iphone user since january 2013. i have found some issues with the battery of my iphone 5 and booked appointment several times to report to it. the problem was battery dies unexpectedly, for example it dies when it shows even arround 20% remaining sometimes. every times i have made checked it with genius bar the found no problem using there diagnostic system. On 22 december 2013 again i have done some diagnostic test with apple genius bar and they reformat everything and said problem will be solved. however again on 24 december i had to take my phone to genius bar as they problem was still there and it was died suddenly even there were more than 20% charge remaining. Then i got to the stratford apple store and showed my phone to one of the manager named Harnson. i have showed the dead phone and describe him the situation. he tried to switch it on and found that it shows no battery is low as 2% and need to charge. then he take me to genius bar to diagnostic the phone again. in the genius bar when his colleague has switched it on then it showed 24% charge remaining. then i explain that this device has no reliability. it doesn't show the actual percentage. it was 2% few minutes ago and died and now it is showing 24% without any charging. then he diagnostic it again and found no problem....
he replied to me your phone is perfectly find according to the diagnostic report. so they can not do anything about it. i was so much frustrated about the whole service. the staff at the bar was so muuuuuuchhhhh unfriendly and unhelpful. later he talked to one of his colleague and suggested me to pay 100 pound or something to replace with a new phone..
i felt so bad and i was not expect this sort of service from the world famous apple company.. staffs attitude are genuinely very bad and arrogant.
1. how can i prove that there are some problem with the battery. even they have seen that it turns from 2% to 24% without charging. the device is a fault since i bought it. but as it is not showing in the diagnostic test the refused to take any action about it.
2. bad attitude and arrogant staff made me feel even worst.
please note that this staff are nice with white people and im an asian. is that can be a reason of having bad services from apple?????????????

no they gave me a new 3g 16 gig, i did ask for a 3gs....it is like for like when it comes to replacing....but i think i was pushing my, luck, but im very happy not to have paid the 139 quid, so a happy customer I am, my problem was that i was out of warranty, i did not take out the extra protection warranty ( silly yes, leason learnt... i hope so )
It was the guy who served me who was fantastic, i cannot fault him, he did not have to wave the extra monies, but he said that i seemed genuine, and the fact i did not jail brake my phone or want to, even know he prompted me to as a suggestion , maybe just maybe this all worked in my favour and the result is i have an iphone that works..... Now my issue is with O2 my telco carrier in the UK, as of Nov this year, O2 pay and go customers are in-titled to have there phones unlocked if they have had there phones for more than 12 months. My phone is 15 months old(all with O2) , so an unlock i can get, but because i have a "replacement phone", the imei number is different to what my initial phone was, they are saying i have to wait another 12 months.... I got a SMS message from O2 today that my unlock application was unsuccessful ..... because i have a different IMEI number to which i started with..... just when u think it is easy...WHAM .... so i have to take on O2 now, more phone calls etc...... Any suggestions anyone, has this happened to anyone you know ?
Cheers

Inactive Gift Card - How do you get constructive service from Apple?

I bought a Gift Card on 22 October from the local supermarket. It apparently wasn't activated by them. Somehow Apple have made that my problem. My first request was answered by a computer. I am now dealing with humans who do not seem to have any authority to resolve the issue. This is a ridiculous waste of peoples time over something that is relatively simple.
How does anyone ever get Apple to resolve an issue? Is anyone within Apple actually authorised to make a decision? Honestly, I am exasperated. How does anyone get Apple to resolve these issues?
For the last 3 weeks I have been patient - a model citizen. Here is my latest email. Apple keep removing its content. They have also removed previous threads. I have edited it slighltly for privacy reasons if that is their problem:
This verging on the ridiculous. I was quite excited to get my first iPhone. Now I am not. This has taken weeks to resolve. It has included my returning to the store to be told that they can not help me and to contact Apple. I contacted Apple, number [########] and received nothing but an automated response that had absolutely nothing to do with the inactive card. Apple did nothing else and then sent me a satisfaction survey. I could not believe that.
[#######] is my second attempt. I have now spent hours trying to get this resolved. We are talking about NZ$30 here! It is not the crown jewels. It is not the value of an iPod, iPhone, or iPad.
I have proved that I purchased the card, again and again. Obviously, for whatever reason, it was not activated at the store.
We have consumer laws in New Zealand. I know them well. I should never have let the store send me back to Apple as under our consumer laws it is the stores problem to solve. It should not have been my problem and I should not have been put to this trouble. I am not a criminal. I purchased an iTunes card that didn't work. That should be Apple's problem and the Countdown Store's problem.
So that this is in language that hopefully Apple can understand - iMad. Yes, very angry. Angrier than an 'Angry Bird'.
What I will do is:
Tell everyone I know not to buy an iTunes card. There is no service associated with it.
Tell everyone I know that Apple spends weeks messing you around and does not actually provide any service.
Tell everyone I know that Apple has a great product let down by poor service processes.
What I do want to make very clear is that I do not hold you or [name] responsible. At least I am dealing with humans after the nonsense automated response I first received. However, someone in Apple somewhere must be able to make a decision. Whoever it is and wherever they are please pass on the following message - STOP MESSING ME AROUND! I deserve an iPad2 for the time you have taken out of my life. I can never get those hours back.

We have consumer laws in New Zealand. I know them well. I should never have let the store send me back to Apple as under our consumer laws it is the stores problem to solve.
You have let the original store off the hook? I think this is where I would spend all my focus. They need to activate it, not Apple.

Suprised at lack of service from Apple!

When I logged onto this form I thought my problem would be addressed. But this is not the case. Where is Apple? I am surprised and dismayed that there is no response from Apple. Is this the norm? Does Apple not help out here?
My issue is this error message:
Safari can’t open the page
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I did the following and it solved the problem.
Re: Certificate Issues
Posted: Dec 4, 2006 6:20 PM in response to: Kagan
I HAVE THE ANSWER EVERYONE!
Alright. Print this off and to take care of the issue.
Insert your Macintosh OS X Install Disc 1 into your computer. Now restart your computer. When you hear the start up chime, hold the "C" key until you see the spinning jog wheel. Let go of the "C" key and you will be brought to an install window. Select English as your main language and continue through the process. When it asks you where you would like to install Macintosh OS X, select the Macintosh HD and then select options. Do JUST and Archive and Install. This will take a while, but once it is done, it will resolve all certificate issues including SSL in mail for e-mails. After this, perform all of the software updates on your computer.
Note: This WILL NOT wipe your hard drive.
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Refuse service from Apple center?!

My iMac is 7 yrs old, it fails to bootup into the OS. I've tried rebooting from the startup disk and failed. Took it to Apple Center in HK, they say this model is too old and you can't order parts and refuse to order parts! What can I do?

Look for 3rd party service providers. They won't be able to order parts from Apple - Apple doesn't keep them around past about 5 years after the model quit being produced - but they can look for parts through salvage from other machines.
The other possibility of course is to get a new(er) computer. Ask the store if they will extract the hard drive from yours. Once you get it out, put it in an enclosure and copy the data onto the new machine. Of course if you have good backups you won't even need to do this.
I feel for you. My wife's iMac is about that same vintage - one of the first Intel models - and if anything on it fails she is going to be unable to get repairs done.
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Poor Service From BT - Installation [or Lack of It...

Order placed on:
Tue 03 Sep 2013 for Unlimited BT Infinity 2
Appointment for 12 September 2013 between 0800 and 1300 made
6 September 2013 email You've got equipment on the way
When: 10 September Time Between 7am and 6pm
Monday 9 September 2013 at 7:18 email BT Here Get ready: our engineer’s here soon. Appointment for 12 September 2013 between 0800 and 1300 confirmed
Text at 10:17 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Text at 10:50 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Wednesday 11 September 2013 at 4:14 email BT Here Get ready: our engineer’s here soon. Appointment for 12 September 2013 between 0800 and 1300 confirmed
Text at 11:09 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Text at 12:22 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Thursday 12 September 2013 No engineer arrived between 8am and 1pm. No call received to explain. In mid afternoon I contacted 0800 800 150 and discovered that the engineer had no record of my appointment. This was explained away as a technical fault with the computer. A right old load of **bleep** and bull in my view. I was told that someone would ring me within 24 hours. Over 24 hours later I’m still waiting for the call.
Poor service.

Hi Davidwalkerbatley
Sorry for the experience you have had so far.
Please fill out the contact us form in my profile you will find it in the section 'About Me'
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Macbook pro battery and service from apple

I have just bought the MBP online on the student package where you are supposed to get a free ipod nano by sending back a form to get the refund. I phoned apple about this and no-one knew what to do I was passed to 3 different departments then I was told to go to the apple website and download the form to send it back. I did this and when I got to the site there were lots of downloadable forms and none of them specified anything to do with student packages and free ipod nano's. I have also discovered that the battery doesnt seem to last very long and overheats. This is worrying me slightly as an over heating battery could be a fire hazzard and I spent just over 1400 pounds with upgrades at that price I would expect it to be running perfectly can anyone tell me if this is normal for the battery to overheat and is it normal for the battery to last less than a day. Also will I recieve terrible aftercare from apple all the time. every time I phone no-one seems to know what to do. the last time I called the guy actually tried to pretend he couldnt hear me to get me off the phone until he realised that he was caught out and the line was fine. it seems they will go to any length not to help you.

how does the battery overheat? the mbp can certainly get hot, but if it is only the battery getting hot then you should call technical support
operating time on battery depends on how heavily the system is being used, editing/rendering video flattens mine in 2-3 hours, but with casual use it lasts much longer
you must order the ipod at the same time you order the mac, then once it is all delivered you submit a claim online and apple gives you back £95
the terms are all on the website...
http://input.media.euro.apple.com/apple/promotions/terms/backtoschool08/uk/tsand cs.html
the claim process is on the website...
http://www.apple.com/uk/promo

IPhone 4 Display woes and no Apple customer service from Apple.

Just purchased 2 iPhone 4s yesterday and get home and they both have developed a yellowish tint in the corner. I then noticed on my phone a dark blob in the middle. All in addition to the iphone having to require me to buy the bumpers that I don't want.
I have called Apple, the store doesn't have any. Called customer care, they want me to pay $30 per phone to ship them back and wait a week. I have no house phone so I cannot be without a phone. I don't have a credit card so I cannot afford to have them draft my funds. I just bought 2 64 3g iPads and so I'm very frustrated.
Does anyone have any other suggestions as to what I should do other than return the phones back to the store and go with another provider?
I love Apple, but this is just silly.

SaTownTexan wrote:
Verizon has this thing going on where if you start a new contract you can buy one droid get one free. I'm canceling my at&t service and the cancelation fee will pay for itself by the end of the year. Updating my 3gs to iOS4 turned my phone into a paperweight, i made a mac genius appointment via tech support after being walked through the "recovery" process on my iphone, which would lock up my entire computer. when I get to the store they tell me that sometimes "appointments made via tech support will sometimes get dropped" they weren't able to "fit me in" until five hours later.
Get used to awful tech support and costumer service if you stay with at&t/apple
Funny how they have to give Droids away to get people signed up, yet even w/ known issues iPhones are still the ones people want to own. Personally I had a yellow screen iPhone. The local store exchanged it for me, no prob. Took about 5 min. I can't imagine getting better customer service at Verizon. In fact I know you can't from personal experience.

Poor Service from BT, adamant about problem!

Hello guys and gals.
Right to start the problem I have had over the last year was with my speed slowing from 76-78mbps Download to 46-56mbps. We recently changed to the home hub 5 and see no issue has been resolved. I ran the speedtest it its fixated at 56mbps as the top speed. I got in touch with BT's customer service to no avail and they showed to be completely incompetent and keep fobbing me off.
I ran all the tests through a wired ethernet cable and still to this day I'm not getting the speeds I was before, yet funnily enough my neighbours are! The home hub 3 did disconnect a few times over this period so it may have reset/limited my connection because of it. I also ran a CAT 3 (I have screenshots) test i believe thats what its called from http://www.speedtest.btwholesale.com/ and went to further diagnostics.
It showed the test for download as 0-57.41Mbps and not 0-80Mbps. Why is that? I have had near maximum speeds in the past, my neighbours still do. Nothing is wrong the phone line or cabelling in the household.
I'm not trying to sound ungrateful at all, I just want the speeds that I pay for. The home hub 3 seemed to be the issue, my wireless was poor with it since the Hub 5 its been tremendous but not the download whether it is wirless or wired. All tests were carried out on wired.
I will be making a complaint with the lack of 'Good' customer service as everyone is making me run around in circles and disregarding what I am asking for.

1. Product name: BT Home Hub
2. Serial number: +068343+NQ41420908
3. Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 02/07/14
4. Board version: BT Hub 5A
5. VDSL uptime: 1 days, 21:52:52
6. Data rate: 19999 / 59208
7. Maximum data rate: 22775 / 68660
8. Noise margin: 6.8 / 6.2
9. Line attenuation: 0.0 / 14.9
10. Signal attenuation: 0.0 / 15.0
11. Data sent/received: 190.4 MB / 2.4 GB
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I want to erase scratches from my ipod classic 160 GB, is there a service from Apple who can do this?

Hello,
Is their a way to erase the scratches from my ipod classic by an Apple service?
Yours sincerly
Icemanpatrick

No, Apple does not offer such a service. You might try something like Brasso, but generally nothing will really remove scratches.

Great service from Apple Photo Services Customer Support

This isn't a question, but I believe in giving credit where credit is due:
I have some friends who run a small dance school and made them a souvenir book of my photos from their most recent recital. Several parents who saw the book wanted to order copies, and I said I'd get more if they were willing to pay the actual cost. I ended up with nine requests, and told them the books should be ready by the end of this week.
With plenty of time, I transmitted my order about two weeks ago and specified standard delivery. When the books shipped, the notification email I got said they'd be delivered Monday. On Monday I received the standard small shipping box containing ONE book. The other eight copies were missing, even though FedEx tracking said the delivery was complete.
I emailed APSCS and got back an email from a support person named Duana. She (at least I assume it's a she) said that sometimes a multiple-book order would ship in two cartons, even though FedEx only assigns one tracking number. She said that if I hadn't received the rest of the books by the end of Tuesday, I should email her back. She said she would be on her "weekend" Wednesday and Thursday, but would watch for my response on Friday when she was back at work.
By the end of Tuesday, the missing books still hadn't arrived, so that evening I sent another email. I got a reply back from Duana saying my timing was good -- she was 15 minutes away from leaving for her weekend! She said she would re-place the order and try to have it expedited as much as possible.
Today (Thursday) I received a carton containing the replacement order of eight books, via FedEx Express Priority delivery. I had mentioned to Duana that the books were all for different people, so she also sent me another carton containing nine individual boxes, so that each person could have his/her book in its own box!
I know that in my own work, when people come to me with a request 15 minutes before I'm supposed to leave for the weekend, I'm sometimes tempted to let it slide. I'm glad Duana is a better service person than I am!
Her willingness to assume ownership of my problem and go the extra distance to resolve it promptly means that I'll be able to get everyone their books when I promised, and I really, really appreciate that.
The priority shipping was more expensive than what I had paid for, too, so I'm impressed that Apple gives its support people the latitude to spend a bit more money in order to satisfy a customer.

Wow, what a great experience! It's what we all expect of Customer Service and rarely get, so it is nice to know that Apple can do it.

Incredible service from APPLE

Less than 24 hours from calling my dead and lightless Apple Express into the Apple support center, I am online again wireless with a new Apple Express.
Incredible service like this deserves recognition. Fortunately I had purchased Applecare and so the whole deal is a freebie. So here's a plug for Applecare and a huge hoo yah to Apple for service far beyond expectations.
Dave

it's probably best to contact Apple directly on this one, Tom. we're a user to user troubleshooting forum:
What is Apple Discussions?
for phone contact info, see:
Contacting Apple by phone

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The backlight of my iPod Touch 2G is bleeding, and white lights can be seen from the top and sides of the screen. When I brought it to the Apple service centre, the guy there said that the bleeding screen is "under the specifications" and is normal for this device and it could not be replaced. I am sure that a bleeding backlight is not under the "specifications" and it is an obvious defect that should be replaced, or at least repaired.
What should I do? The bleeding backlight is extremely irritating. Should I go to another apple service centre or live with it?
Thanks.

Nope. Do not live with it. Try another service center if you must. The only thing is that if your warranty has expired on your iPod Touch 2g then you may not be able to get anything done unless you pay.
If you have to pay out of pocket then let it go unless this condition really annoys you.
Bottom line, when unsatisfied with a product then let your concern be known and try to drive results each and every time you can.
Axel F.

Poor Service From Apple - Useless PowerBook

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