Tap Tap Glee in-app purchases

I used my giftcard to download songs from the Tap Tap Glee application and it asked for my apple ID and password. After hitting submit, it went back to the download page of the 2-song pack without downloading. I thought I was having a connection problem so I tried it again. And again. Nothing happened. But when I checked my balance, it went from $13 to $9.04. I contacted the app developer and this is their reply:
Unfortunately, it looks like there is a slight problem with purchases going though. It seems players are being charged for content (tracks/sugar/credits/etc.) that they are not getting. Apparently, this is an issue that many other developers are experiencing. Due to the widespread nature of this issue we are unable to offer refunds at this time. If you have experienced this issue, please contact Apple directly for a refund.
I don't care about the refund, I just want the tracks. I specifically bought that giftcard for the Glee tracks.

Thanks, Michael, and that's a valid point. However, statistically, very few people actually read an entire user manual, and if you don't know to anticipate a problem, it makes it difficult to even know what to look for in the manual. My thought was that it would be helpful for a notification to pop up every so often in the App Store that reminds you that additional purchases can be made without re-entering your password for 15min. "Don't Show Me This Again" can certainly be employed but it would save a lot of people a lot of money learning this the hard way. If you Google this, there's a class action suit going on now about this exact issue, and plenty of other mentions about the problem. They have pop up notifications about everything else, it seems, so why not use them for helping people to avoid unauthorized expenditures? Just seems like responsible business to me. Apple is so intuituve about everything else that this one really surprised me.
Thanks, everyone, for the input!

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