Tech Support SUCKS!

I called tech support and they can not look up my account by the account number.
What kind of **bleep** backwards system are you people using over there.
I am going back to comcast

We're really sorry that you feel that way, and that you've had such difficulties with our Tech Support team. Let us help you. We're here for you 24/7, on Facebook, and Twitter. You can send a PM to myself, or just respond to this post. You can also find some useful tools here, http://bit.ly/pk2e08. Thanks for your patience, and we look forward to assisting you. ~Ian
Ian_VZ
Verizon Support
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Similar Messages

Lightroom Tech Support SUCKS!!!!!!!

To Adobe Corporate---- I have a case that has been going on now for 5 days---I was on a chat when a Sharmji basically shut the chat down in the middle of a conversation. I have spoken to numerous 1st level Tech support people who then try to "FIX" the issue and CAN'T, and in the middle of EACH SEPERATE TECH SUPPORT PHONE CALL----IT DROPS!!!!!!!!!!!!! Then I call your corporate office in San Jose, and spoke to the operator--Veronica who said of course"I'm sorry that this has happened, I'll connect you to someone who can help" Yeah right. So she connects me to : Mandir Bhatia--highest Tech Support---RIGHT????? Ok so then he tells me as everyone else has to try to recreate the problem, and I do, but because my program was taking to long to come up with the error, he tells me to email him a screen shot when it happens. GREAT. Not more than 5 minutes from hanging up on me, my Lightroom 3 decides to crash. So I send him the email with the screen shot, it is understood that he would call me back by the next day----NOTHING,NADA,NO PHONE CALL---SHOCKING RIGHT???????
Okay so today, I call corporate again----out for the Holidays----Nice. So I go to my adobe account and send open the open account and send another screen shot to them. I then call Adobe support, and i speak to a "JAY" right, during my conversation he wants me to do the EXACT SAME THINGS I HAVE BEEN DOING FOR THE LAST 5 TECHINCAL CALLS-------REALLLLYYY!!!!!!!!!!!!! He also makes the comment that this case HAD been SOLVED-----NOOOOOOOOOOOOOOOOOOOOOO IT HAS NOT BEEN SOLVED------IT STILL CRASHES--AND WILL NOT EXPORT A CATALOG OR COLLECTION WITH BOTH COLOR AND B & W IN THE SAME CATALOG, IT ONLY EXPORTS THE COLOR PHOTOS.
The last thing he said for a possible solution, before he dropped the call was to "well try and reinstall lightroom" common guys, WTF?????? ADOBE YOU REALLY NEED TO GET BETTER TECH SUPPORT, OR YOU WILL LOOSE CUSTOMERS.
AND YES I HAVE ALREADY UPDATED TO 3.6 LIGHTROOM3

98cam,
Your post is in the wrong place. This forum is a user to user forum and most of the users are not Adobe employees. If - on occasion - an Adobe employee posts on this forum, it says "EMPLOYEE" besides his/her name.
Sothe users of this forum cannot deal with your complaint and your complaint will (most probably) not read by the powers that be at Adobe.
If you have specific questions regarding the use of LR you are welcome to post your questions on this forum. But complains won't be answered or solved here.
WW

Adobe Tech Support Sucks

I have been told, since Dec 3, after spending 2 hours with a tech in India to resolve my problem. He said he would "escalate" the problem and I would get a call back in 2-4 days. Since then, I have NOT gotten a call back. I have made three more calls getting the same PROMISE. I am paying for a program I cannot use and getting no help from Adobe.
I suppose THIS will go unanswered as well!

don't feel bad, I've been on for eight hours attempting to talk with the India Tech Squad. I'm getting ERROR 16 with CC apps. Nobody at abobe can fix it.I'm on hold again. I'd pay someone money to solve this.I better stop now or it won't be pretty. Adobe tech support is not whT it used to be!!

G580 WIFI SUCKS/ TECH SUPPORT EVEN WORSE

Hello,
Lenovo has used the cheapest, pos wifi cards the could find, then blocked us from being able to install a fast wifi card that will pass the whitelist...just so we all can suffer weak wifi signals, sitting next to router...
I have bitched out the tech support team a dozen times
I have even offered to purchase upgraded wifi from them....they locked us in too
they don't sell any
if some comes up with a way ito inject the part number into a nice wifi card ....will make millions on ebay!

Are you certain it's the card but not the WIFI antenna?
I had an issue with my SL510 with a weak connection but it turned out to be a bad antenna installed.
Owner of: ThinkPad SL510, X131e, X230 (not fond of)
Other systems: MSI GT640, Sony Vaio PCG 709K, Dell Latitude D430,

Worst tech support and customer service i have ever experienced in my life

almost two hours of my time was wasted on tech support. rude, inconsiderate people from the philipines. i have filopino friends. they are nothing like these people.
after wasting my time through endless transfers, being hung up on multiple times, transferred to the worng number more than ten times i got india somehow, and the women told me my is faulty. the numbers lock key doesn't work and i can't punch any buttons on the right side where the numeric keypad is.
dell and your other competitors must love this because the abusrdity of this experience is resulting in my returning this pc. i bought it two days ago.
wow ...
sad, sad, state of affairs. worst call centre i have ever had the displeasure of dealing with. especially some guy named 'ricky'. what an abnoxious human being.
i have apple products but prefer pc, but with service like this ... man ...
anyway, terrible way to lose a customer.
have i mentioned i often advise on what computers to buy? hear that sucking sound? bad customer service results in bad business.
good luck. selling my stock.

Hi unhappywithHP2,
I have sent you a private message. If you are not sure how to check your private Messages this post has instructions that will guide you through the process.
http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t...
Regards,
George
I work for HP

Adobe's Tech Support is AWFUL!!!!!!! 5 days and no solution!!!! Please help!!!! crashing!

I this issue can be address be addressed....
I am completely disappointed, frustrated and angry!! I have spent over 9 hours on the phone with tech support - in India. This would not be a problem, but it seems these techs at the call center don't really know anything about Adobe products. And..... they speak very poor english. I even had one agent put me on hold for 45 minutes!!! It was at that time I realized what a sucker I was for waiting that long and hung up.   They don't document the cases that well, because I've called at least 30 times. Each time I get asked what the problem is, after I've given them my case number. At a certain point, and as much as we designers pay for these products, I just want to speak with someone who can help and communicate well with me.   Sorry for the rant, but it's ridiculous.
I recently upgraded my Creative Suite master collection to CS6 Creative Cloud Master Collection. Here are my system specs:
3.06 Ghz Core 2 Duo
6 GB RAM
OS- (currently) 10.7.4
CS6 Creative Cloud worked great with Mac OS 10.6 - no issues. However, like an idiot, I upgraded to Mac Os x 10.7.4.   Immediately - all Adobe products would work until I saved a project a second time. So here's the scenario no matter what product I use:
1. Open application (photoshop, illustrator, indesign, premiere, etc...)
2. begin using application - no prob just yet.
3. Save / Save As project. saves fine.
4. Work some more - fine
5. Save Project - application crashes / spins, application not responding (gets to 83% and crashes / spins everytime).   However, do a Save As - different project name, no crash!
6. Upon Saving a second time and application becoming un-responsive, I will try to Force Quit from finder. This causes my entire system to become un responsive. Only solution is to shut off the computer.
So Far I have done the following-
1. reinstalled all applications
2. Manually removed all applications and associated files - caches, prefs, etc.   / re-installed. Doesn't work
3. Created another user and tried applications with same results.
4. Tried the Root User
5. Reinstalled yet again.
6. Checked for bad fonts. no avail.
Cany anyone please help! I'm missing deadlines as it's been a five day issue!!!!!

I thank you all for taking the time to respond. Your help and input is greatly appreciated.
David_B — to answer your questions.
-The problem has happened with all items in the suite, but mainly with illustrator, photoshop and indesign
-I was previously using CS4 before my upgrade. But again, CS6 was working fine with OS 10.6.8
-Project freezes are occuring with both old projects and new ones.
-Earlier version, CS4 has since been uninstalled as tech support had me manually uninstall all softwares.
- The computer is on a simple network. We tend to work from a file server, however, the issue also occurs when saving to desktop or primary drive.
-When I save second time, and software freezes, I am saving to same location, trying to over-write the file.
Manish-Sharma—
I've tried both. Saving the files to desktop, my user document folder, and our file server.
It also appears, that the article you linked is something I have not tried. I will give this a try today. Thanks!
Gavante—
Thanks for trying to help calm me down.
Please don't misunderstand. You are correct, the people I've spoken to have all been very nice. They're just doing their jobs.
However, I have asked several times to recieve elevated help. The last phone call I was on yesterday, prior to writing this lasted an hour +. I spoke to 5 different individuals, all who continued to pass me on to someone of equal support level. By this time I was very frustrated. The last individual made a concerted effort to let me speak to the senior level support. He assured me I would definitely recieve a call back in 10 to 15 minutes from a senior level support agent.
That was yesterday at 2pm. I have yet to receive a call.
It's also not an issue of me being able to understand the agents accents.   Quite the opposite.... It is they who have trouble understanding me, making swift communication very difficult. Which, as you can imagine, to a consumer trying to get an issue resolved is frustrating.

Does Adobe have a tech support contact for Flash on browsers?

I am looking how to escalate to Adobe Tech Support but paying 29 bux an hour for some recruited college Grad that knows to little doesnt suit me.
Bought an HP Quad and it had Win7 home so poorly installed, configured, overloaded with junk, would not backup, when it did backup and create a repair disk they wouldnt restore. HP's preloaded Win7 build both IE8 and Firefox were crashing with both BSOD and Browsers not responding and dying. Firefox never responds to anything, Microsoft indicates is an add on problem but I think it can be a flash issue although it occurs much more on Wiin7 (ANY Version) for 32 or 64 bit. I have been screwing with this for a month screaming at Microsoft and Mozilla but its a waste of time.
Microsoft forums are polluted for Win7 browser BSOD and Browser halting then crashing posts, there answer is disable add-ons. I cant surf the net without add ons so that is a stupid reponse of finger pointing, giving appearance that Msoft, Adobe and Mozilla dont communicate. No company will take ownership and drive the issue to find the root cause and where ever that cause is make them fix it, Msfot, Adobe of Firefox.   so what do ya do?
    The HP PC with horrible preload of win7 finally died and killed the build but Microsoft was equally useless in helping me repair that preloaded junk even though the OS is theres.    I BOUGHT real disks because HP couldnt support the mess - HP couldnt support chewing food let alone the mess they place on PC's with 90% asian parts with old drivers.   Eleven escaltions starting on DAY 1 of ownership of a Pavilion. Hundreds of crash dump error reports sent to Firefox has still gone unresponsed, as they employ the 5th ammendment ,method of silence without support and Msoft remove all add on is laughable but proves HP. Firefox and MicroSoft wont assume responsibilty.
This sucks as all three gloat and boast about a HIGH levels of support and awards won for support but it is all myth, and laughably a lie but I still want it repaired.   28 years in IT - retired I feel qualififed to make the observation.
I never attempted to contact Adobe but I get redirected after seeing the warning about 39 bucks an hour to answer a phone for a freeware add-on.
Does anyone know of have a escalation path to a real person at adobe or department beause tthis site redirects from the ASK Adobe Support link meaning I cant even mail a question to then, Already a BAD sign but the driver is free, but they wrote, and millions are having issue so where is there support - Why bother writing the addon if people cant even ask a question.
So does any know if they support the flash add-on without charging?     a Glitch they might want to know about is flash 10.0.0.1 shows in Win7 Event logs as version 0.0.0.1 and I have logs showing that an addon report from the DEP (Data Execution Service) saw an add-on go to a non executalbe memory region whenthe only add-on I have is flash.
Google for IE8 Browser Crash 566,500, Win7 Browser crash 1,500,000, Firefox crashing 587,000, Firefox flash crash 1,420,000, Adobe flash crash 1,820,000,   are 4,615,500 google posts found for one issue and I know there are more than that failing but Im sick of the whole thing so adobe is my last gasp.   Please respond if you have a fix or path to escalate to adobe.
Thanks.
What a mess that no company so far stands up willing to take ownership of this just to find the root cause.

I don't have a definitive answer, but I would guess you won't find a tech support service dedicated to the Flash Player since it is free software and customers apparently have problems getting tech support for the products they buy. But here are a couple of things worth considering.
Try posting/looking thru the Flash Player forum...
http://forums.adobe.com/community/webplayers/flash_player
Try submitting a bug report...
http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Call for Adobe to flush it's lame tech support:

I think I speak for many people when I say that Adobe's outsourced "tech" "support" is niether tech nor support. Come on Adobe, step up to the plate and give your customers a little more respect by offering them the kind of support that would be expected with a professional software package.
I have wasted so much time, I really feel cheated and outraged. I paid $800+ for an upgrade from CS2 to CS4 and the one feature I use the most : Merge to HDR will not align large images using WinXP-64, yet it workes fine in CS2. Sound like an easy thing to fix? Well here is 5 months of BS from Adobe tech support, it would be comical if it wasnt so pathetic:
Have a similar story? add it here....
I was already walked through replacing that file over the phone, that is one of the many "solutions" that did not work. Check the link you just sent me, it goes to PAGE UNAVAILABLE. I did an Adobe search for the file you were having me replace my current one with....PHSPCS4_Cont_LS1 and it IS FOR THE WRONG OPERATING SYSTEM!!!!!!!!!! Its for a Mac, I stated over and over the problem is a conflict with my WinXP-64 and you tell me to replace the automate file with a Mac file?
YOU PEOPLE ARE ALL IDIOTS!
YOU HAVE DONE NOTHING BUT WASTE MY TIME.
SHAME ON ADOBE FOR OUTSOURCING! YOU THINK YOU ARE SAVING A BUCK BY OUTSOURCING BUT LET ME TELL YOU - YOU ARE ONLY LOOSING AND PISSING OFF YOUR CUSTOMERS.
Greedy Adobe Executives: you suck worse than your lame *** "tech" support!
Monday, February 22, 2010 6:57:01 PM PST
Dear Customer,
Thankyou for contacting Adobe Tech Support. This email is with regards
to your Case ID#181230176 wherein you are facing issue HDR in Photoshop
Application.
To begin with we apologize for the inconvenience and we do respect your
helpful approach. We at Adobe have worked on your case and found that
the information provided required more details to help simplify the
solution.
Keeping that in mind Adobe has tried reproducing the workflow once again
and found the following accurate solutions:
Note : The entire solution process explained would acquire step by step
troubleshooting.
Note : Non of the Adobe Application should be opened while
troubleshooting.
1. Download "PHSPCS4_Cont_LS1" file from
"https://www.adobe.com/cfusion/support/index.cfm?event=membership
<(>&<)>returnURL=%2Fcfusion%2Fsupport%2Findex.cfm%3Fevent%3Dportal%26loc%3Den_us<(>&<)>loc =en_us" on Computer Desktop.
Note : Need to login with your Adobe ID and Password as required and
after login Click on OPEN CASES and check for the above Case ID#. Click
that to enter the case and follow Attachment option and DOWNLOAD THE
FILE.
2. Once downloaded, need to run the file by double-clicking the file
name saved on Computer Desktop.
3. Once Adobe Photoshop CS4 Content dialog box opens up.
4. Just click "NEXT"
5. It will automatically extract the required folder and would save it
again on computer desktop named Adobe CS4.
6. Open the folder and need to enter "Photoshop Content" folder.
7. You will identify 3 folders including 3 .pdf files
8. Enter the ENGLISH folder and enter Goodies folder.
Note : Following steps would require more accuracy.
9. Once entered the Goodies folder, enter "Optional plug-ins" folder.
10. Once entered, after checking the OS bit detail enter either Plug-ins
32-bit or Plug-ins 64-bit.
11. Plug-ins 32-bit folder contains Automate, Extensions <(>&<)>
Filters.
12. Plug-ins 64-bit folder contains Automate<(>&<)> Filters.
13. Both folder contains AUTOMATE folder and within the folder you need
to look for "PhotomergeUI" file.
14. Your navigation path with now would like be as "C:\Documents and
Settings\user name\Desktop\Adobe CS4\Photoshop Content\English\
Goodies\Optional plug-ins\Plug-ins 32-bit\Automate"
15. Then open folder with the same path as "C:\Program
Files9(x86)\Adobe\Adobe Photoshop CS4\Plug-ins\Automate"
16. If any file named as "PhotomergeUI" present delete the same file
from the location.
17. After that visit the same path to enter "Adobe CS4" folder.
18. This time need to visit path as "C:\Documents and
Settings\hdhar\Desktop\Adobe CS4\Photoshop
Content\English\Goodies\Optional plug-ins\Plug-ins 64-bit\Automate"
19. Copy PhotomergeUI file and same it at path "C:\Program
Files9(x86)\Adobe\Adobe Photoshop CS4\Plug-ins\Automate".
Note : If required can also copy the reset plugins and follow the same
path.
20. Quit Photoshop and restart the application along with the entire OS.
21. Checkin for the issue.
I'm sure that this time the issue had been understood accurately with
your helpful support through email and the solution would provide the
required outcome as that's the only way the issue would resolve apart
from re-escalating your case issue back to Tier 2 (Higher Level Support
plus detailed information)
Incase for any futher help to perform the steps kindly reach Adobe at
1800-642-3623 with your Case ID#181230176 as real time troubleshooting
outcomes for accurate navigation.
Kindly accept our apology !!
Thankyou
Hirak Dhar
Adobe
Notes from Customer
Thursday, February 18, 2010 4:19:31 PM PST
I still have the same problem. The "align" option in HDR will not work with large files when using WinXP-64.
The "align" processing time grows exponentially as the pixel sizes get larger in the images. I did extensive testing and plotted the
results. My camera shoots 5616x3744, when using 5 or more of the these to create an HDR, (the minimum I would normally use) the "
align" time is an unworkable 25+minutes.
The whole reason I am calling this an usresolved problem is that when I use the exact same photos in MergeHDR in CS2 it would proces
s in about 1 min. If I use the same files in CS4 without the "align" function, it processes in less than 10 seconds.
So clearly the problem is in the code of the "align" function in "Merge to HDR". Somehow that code conflicts in WinXP-64.
I dont need to hear any other suggestions of how to fix this on my end (there have been a dozens so far - they have all been wrong)
I'm just going to ask the same question again: are you going to have a programmer find the problem in the code and re-write a fix f
or WinXP-64 so it can handle larger images? I believe during one of our phone conversations I was told "we will look into this and g
et back to you" That was 3 or 4 months ago!
If you are not going to bother, please, have the dignity to just say so!
Notes to Customer
Tuesday, February 16, 2010 11:49:30 AM PST
Hello
We have not heard from you in a while on this case and we would be
interested in knowing how things are going. If you are still struggling
with this, we are here to help you. Please send us any new information
on this case number so that we may continue to build on the progress we
have made so far.
If we don’t hear from you we will assume that your issue is resolved and
we will close this case. We will wait 3 days from this notice before
doing so. Remember that a case can be re-opened up to 14 days after
closure.
Please open a new case for every new issue you come across so that Adobe
Support Agents can give the proper time and focus to each individual
problem.
Thank you.
Adobe Customer Care
Notes to Customer
Wednesday, February 10, 2010 4:19:30 PM PST
Dear Customer,
With regards the to the previous email dont forget to delete the
existing files from the Automate folder and then need to paste the
copied files
Thankyou
Hirak Dhar
Adobe
Notes from Customer
Monday, December 21, 2009 2:01:51 PM PST
your last comment.....
"Thursday, December 17, 2009 3:43:26 PM PST
Dear Pete,
As per our telephonic conversation i had attached the file with the Case
now you need to download the file from the support portal."
makes no sense whatsoever! The pdf file I was requesting is actually on the installation DVD under "goodies" I followed the instruc
tions to install the "PhotomergeUI" which was supposed to fix the problem with "Merge to HDR" as per our last phone conversation.
It did not change anything.
Notes to Customer
Thursday, December 17, 2009 3:43:26 PM PST
Dear Pete,
As per our telephonic conversation i had attached the file with the Case
now you need to download the file from the support portal.
You can visit www.adobe.com/go/supportportal for any assistance
regarding Adobe products. Also, forums.adobe.com is a useful resource
for self-help.
Thanks <(>&<)> regards,
Gunjan Bhardwaj
Adobe Technical Support.
Notes from Customer
Wednesday, December 16, 2009 1:49:43 PM PST
I just recieved your call and was told you would send me the missing "Optional Plug-Ins ReadMe.pdf" file
Instead i was just sent a pdf which is nothing more than a copy of this page stating all of my past requsests?!?
Your previous emails say to follow the installation instructions carefully, yet they are not included in the download, and were not
sent in the last email. Dont send me a link to start this process over, obviously the pdf file is not included. Just email me the "O
ptional Plug-Ins ReadMe.pdf" file - dont zip it, just email the file!
Notes from Customer
Saturday, December 12, 2009 10:37:03 AM PST
Is there a reason I need to install Photomerge to fix the "merge to HDR" problem?
(your instructions: Note: Advise the customer to read
OptionalPluginsReadMe.pdf carefully and then install required Photomerge)
Notes from Customer
Saturday, December 12, 2009 10:29:02 AM PST
I downloaded the zip file and extracted the contents but there was no "read me" file included
Notes to Customer
Thursday, December 10, 2009 2:16:51 PM PST
Dear Pete,
Please download Photoshop CS4 Optional Plugins from folowing download
link.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4048
Note: Advise the customer to read OptionalPluginsReadMe.pdf carefully
and then install required Photomerge and other Output module's plugins
for 64bit machine(from Automate folder).
If in case you face any issue you can contact us at 800 642 3623
We are always here to assist you so please feel free to revert for any
assistance or clarification.
You can visit www.adobe.com/go/supportportal for any assistance
regarding Adobe products. Also, forums.adobe.com is a useful resource
for self-help.
Thanks <(>&<)> regards,
Gunjan Bhardwaj
Adobe Technical Support.
Notes from Customer
Tuesday, November 17, 2009 8:36:04 AM PST
still waiting, is anyone looking into this?
perhaps someone there could take the time to tell me whether this bug is being looked at or whether you plan to do nothing?
where are my other posts between this one and Nov 2?
Notes from Customer
Monday, November 2, 2009 8:20:33 PM PST
still open----- I'm waiting for an answer as to whether this bug will get fixed or not
I was told a week ago you would get back to me on this
Notes from Customer
Monday, October 19, 2009 4:19:10 PM PDT
another hour wait for tech support then the guy who answered went to get help and hung up on me!!!!
Notes from Customer
Monday, October 19, 2009 1:38:46 PM PDT
I am still missing the output module in Bridge and the Merge to hdr does not work with large images when using the "align images" op
tion

That's nothing!
An engineer and I contacted Adobe technical support by phone to ensure the PC I was having custom built was configured to its optimum. They advised XP64 as the best operating environment. After that discussion we had to completely revise procurement, etc to get the bits and compatible XP64 compatible software, putting the build project back a few weeks as well, Imagine how I laughed when I found out on one of these forums that XP64 is the worst choice and totally unsupported by CS4!
I have written to Shantanu Narayen, Adobe CEO and didn't even get an acknowledgement I raised this last week on the Adobe stand at BVE and was told they'd get someone to contact me asap but guess what, niet...! To be fair there has been one Adobe executive that recognises the problem and the damage poor customer support is causing the company; he has been as helpful as he can. Unfortunately, it seems the overall Adobe culture at the top is "get the money and run". If your problem goes beyond what's already on their web pages, tough luck!
Regards,
Graham

Is there any tech support for Neo4 products?

One of the reasons I'm watching this forum is to see what kinds of problems I might end up with my Neo4 Platinum since I found out that MSI support of their products kinda sucks (not to say any other any other OEM is any better) This system I just built started out with a MSI X800 Pro PCIe (thought I wouldn't have any compatability problems since both were MSI products) that ended up being sent back because of a bad GPU. It did install ok but had garbage on the boot screen and wouldn't run any 3d programs. I tried to update the Bios on it and liveupdate wouldn't recognize it for bios update or driver updates. When I called tech support on it I was informed that none of the MSI X800 Pro PCIe cards are recognized as MSI products. I also asked why liveupdate does not show any driver updates for the motherboard drivers (I also have a KT6V that shows all the MB driver updates even when they have been updated) and I was informed that none of the new motherboards will show driver updates if they are current on the board. Problem is that my realtek drivers are updated and they still show up on liveupdate.
I also have a hard time buying the statements made on this board that the forums are not part of MSI support. The Forums are not shown as an outside link but are listed under Service for MSI products and if you go to the Sevice page under the discription for the Forums it states that "You can also post a message there to get help." and yes I did read the forum rules where it states that "There is no MSI support to be found here. The moderators are not paid by MSI and do not work for MSI, we are users just like you." If everyone posting on these forums are just users helping each other, then wouldn't it be better just to state that the boards with SB are not compliant with the 24 pin connectors and that you need a PSU that is backward compatible to 20 pin specs?
This "rant" of mine is not meant to be a bashing of MSI products since I haven't found many other OEMs that are any better in their support but is intended to help present and future users of MSI products and since I hope I'm using this forum as is intended by the "rules" can anyone who has a K8N Neo4 Platinum let me know if they are having a problem or know of a problem with the AMD 3500+ (winchester) voltage never reaching 1.4 volts on this mb? If the manuals for the mb and my psu are correct I have a dedicated 12 volt rail for the cpu with 15A. The cpu voltage stays around 1.37 on CoreCenter and 3 other programs that monitor cpu voltage even when running Prime95 with 100% cpu usage.

The default for CPU Voltage is By CPU VID default for Adjust CPU VID is Startup which should be 1.4 volt. Since Cool'n'Quiet requires a driver to run and I also show low CPU VID in cmos it should be 1.4v but I tried with Cool'n'Quiet disabled and also tried setting CPU VID to 1.4 but have never made it to 1.4 I also tried setting it to 1.425 which is the next step and still read under 1.4.

Tech support said I was the only one having issues!

Verizon,
How can you possibly say no one has complained or had similar issues with this phone when I come to this site to discover that hundreds of people have posted complaints? I have had major issues with my LG revolution since I have got it and have constantly been told it is a software issue and the next software update will fix it, guess what no software upgrade has ever fixed any issue. Freezing up, random restarts, never receiving/sending some text messages, claiming it must just be my phone when everyone I know with this phone has issues, short battery life, just to name a few issues and then when I call to say I want a different phone because this phone is not acceptable I receive RUDE CUSTOMER SERVICE.
As my family has been loyal Verizon customers for many years this is blatantly not acceptable. These are issues I have never had with any other phone from your provider and now all of a sudden this particular phone will not send texts and not receive others intermittently? This is a service issue and a device issue! I don't care how you fix it, but I want it fixed! Before a service rep reply's to this saying "download the newest software as LG has addressed the issues in it", I have and (surprise) it did not fix anything! As a loyal customer for many years I want a phone that works. When my alarm doesn't go off because my phone is frozen causing me to miss class or work that's an issue. Before you tell me well it may just be your individual phone why don't you look through this forum at the number of people that are having the SAME issues on their 3rd, 4th, 5th, 6th, 7th phones! I DO NOT WANT ANOTHER LG REVOLUTION I NEED A PHONE THAT IS RELIABLE. I spent a large amount of money on this phone expecting it to be a reliable cell phone, this is not what I expected. Every time I have gone to Verizon to get my phone fixed or traded in I am told that they need to see the issue occurring at that exact time, how can I do that when many of the issues are intermittent?
With so many people on here having so many issues with this phone how can you simply ignore this problem? Switch my phone for another phone of equal or lesser value PLEASE I would love to choose something else other than this phone. If an issue isn't resolved I assure you when my contract is up I will be switching to a different provider causing your company to lose a lot more money in the long run than if you switch out my phone, and as I am sure I'm not the only person thinking this be ready to lose a lot of customers over not resolving an issue with an incompetent phone.

Hello
I did exaclty as VW told me to do regarding this phone. It locked up, again, I drove to the store and the Manager tells me it is my fault becuase of apps or something I am doing. VW needs to understand that as a Customer I purchase a product to use. They advertise them to be used. I also understand that I am a sucker for staying with VW. OR it could be the early termination fee that bugs me for a Phone that I can't use. If there is one App that is a common app that does not work, then all the similiar issues would be an easy fix. The Manager forgot to ask me about the prior tech support-- this is a phone I have reset 3 times with 2nd tier service. I have removed every app.. I have installed one app at a time over a period of a month. The random freezes and lock-ups are never the same. Today's freeze of the day was the slide lock--no longer worked. The LG Revolution is the problem. Now, I try not to make calls on it--so that is does not drop them. I have removed every app for several weeks and had more lock-ups than if I have apps iinstalled. The problem with this phone is not the Apps, it has a memory leak, or a design flaw. I have my calls fowarded to a different phone just so I dont have to have the phone freeze during a conversation.
Today was the last straw--It will be replaced, but not replaced by anything other than a LG Revolution. This is my 3rd replacement.
If you were lucky to read this post and have an LG Revolution that works--that is wonderful!!
For me, this phone has been a reason to leave Verizon. I just can't believe after following their instructions, I am told it is my fault, and no we will not give you any credit towards a new phone. I was asking for a$50-100 bucks off a new phone...
I pay hundreds of dollars each month for the last 10 years and this is what I get for my money.

Why does Acrobat tech support seem to know nothing about shared reviews?

Venting, but also asking honestly why Adobe has to suck so bad in their support of Acrobat....
I was on the phone with Acrobat tech support today (outsourced team perhaps?) to ask about another issue I'm having with disappearing comments. I can't see the comments, but another reviewer can. I can see on the webDAV server that the comments are there, sitting in the XML file under the reveiwer's name, but when I open the PDF, it won't grab those comments.
Not one but TWO tech support guys at Adobe seemed bewildered by these XML files that they think I created. I had to explain that I created nothing; that's what Acrobat does when one creates a shared review. It makes an XML file for each reviewer, and sticks it in a shared folder of your choosing, whose URL name is baked into the PDF. I had to walk each of them through the process of creating a shared review, and they both acted as if it was some mysterious weird process that I'm jerryrigging.
They said it was "unusual" that I am using a webDAV server, but I told them that webDAV is one of the three options provided by Adobe's wizard when setting up a shared review. (The other options are Network Folder and Sharepoint.) I told them it's not unusual at all; in fact, I got all the original setup instructions FROM ADOBE.
They kept putting me on hold for three to five minutes to apparently try looking stuff up, or maybe just to avoid my growing wrath.
I had another hunch that the problem might be that my synchronized folder may need to be cleared out (gotten from this thread: http://forums.adobe.com/message/3596773) and asked them if they could tell me where to find the synchronization folder on Mac, as that thread refers to Windows only. He had no idea. I asked him that surely, somewhere at Adobe where he works, somebody knows where that's set up on the Mac.
He put me on hold for three to five minutes and said he didn't know, but he'll "escalate" this and get back to me in 24 to 48 hours, which is the fastest turnaround time they can muster, apparently.
The only soultions I ever find to my Acrobat woes are from the beleaguered users themselves. I also suspect that only users (not Adobe's tech support, who don't seem to care about anything) will ever even read this.

We had the same problem in Germany... Turns out that the Regional and Language settings in the Client OS is causing the problems. If you change the decimal format from a , to a . it will solve the problem.. all comments will be places and vieable by all... pls clear all cache and profile settings first to start with a clean test... i hope this helps your situation..

Adobe Tech Support?

I find that pretty everytime I call Adobe tech support I dred what will ensure. I find the support team highly unprofessional; rude at times; seem to be having a great time (background noise) unknowledagble, and constantly putting me on hold as they indicate: "I have to check my resources." Which basically means that they have to read the manual. My last call was yesterday. After over an hour of this back anf forth -- out my furstration I asked to speak -- no I demanded to speak to a supervisor. After another futal attemp to provide a soliution to my problem (not being able to import from DVD, or images that have been downloaded to my HD) I was told that he had to go to a meeting. And that he would get back to me. That never happened.
This business model really sucks. One spends thousands of dollars for the programs, but when it comes to resolving our issues, we get a second rate solution. Many times I get sent links to follow. If I felt that I could have my answers answered by reading a link, I would. But many times I can't -- so I call. This is a horrible system that doesn't really serve the needs of Adobe's customer base. Totally frustrated, and fed up.

i can only agree.
it´s pretty useless to call a tech support these days with a special question... especially adobes "support".
they have a database, like a FAQ, with answers to common questions.
you don´t have an expert sitting there that knows how to use the software.
such a guy would make more money using the software then answering calls.
i once called a hardware manufacturer (does not exist anymore) who made flatbed scanner.
the whole LOCAL support team was from china.
barely speaking english, not to mention my native language.
and they were completely clueless. unbelievable.
of course i had to PAY for this call.
all in all over 22 euro and no help at all.

HT201269 itunes cannot see my iphone backup. I have a backup of the backup on an external HD, but even tech support cannot figure this one out. I copy and paste backups into the correct folder but itunes still does not see it. All I need are my contact

Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated.

Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated.

I tried to sync my iPod touch to a new laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??

I tried to sync my iPod touch to a new MacPro laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??

Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
You can redownload most iTunes pruchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I do not think it included audio books.

For those of you with a Windows computer and the iOS device is not syncing or showing up in iTunes. here is a known solution that has been working for tech support!

I know this seems to be an emerging issue ever since the update to iTunes 11.1.4, some iPhones or other iOS devices are not showing up in iTunes or syncing. I'm not sure if Apple really knowns of this issue, but tech support has a (mostly) sure fire way of resolcing this issue. It's only for Windows computers though.
Go to the article http://support.apple.com/kb/ts1538 and follow the Section 5 Verify Apple Mobile Device USB driver is installed. When you clik on that section, go to your version of Windows (it seems to be happening mostly across Windows 8) . And then to the section: If Apple iPod, Aple iPhone, or Apple iPad is listed.
The gist of what you need to do:
Windows 8 (since it seems to be the most affected) move your cursor to the upper ight corner of your screen) and click on the Magnifying glass. Type in devmgmt.msc and this should bring up the Device Manager. Onc eyou are in the device manager, look for the "Portable device" or "Universial Serial bus Controller" list, and you should see the "Apple iPhone/iPad/iPod" listed. Onc eyou see it, right click it, choose "Update software driver." Now, IT WILL SAY THE DRIVER IS UPDATED. I CANNOT STRESS THIS ENOUGH. Select "Browse my computer for driver software." Onc eyou choose that, select "Let me pick from a lsit of drivers on my computer." You should see the option "Have Disk." Choose that. Again, I KNOW you do not have a physical disk, but the file we need is already on your computer. After Hard Disk, choose Browse again. Follow this file path to the file we need: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.. In the Driver's folder, you should see the "usbaaple" or "usbappl64" (if you have the 64 bit for Windows). Double click on that file, and hit OK. The file should install, and once it's finished check your iTunes!!! You may want to unplug your device and plug it back it before doing all of this. I REALLY hope this works for you all as well!

How can I change my file extension from m4p to something else? I have had no success being able to play or burn my purchased music. I keep getting error 2122. If I can change the format I should be able to move it to another player or at least burn it in Nero. Thanks.
Angie

Tech Support SUCKS!

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