Adobe Tech Support Sucks

I have been told, since Dec 3, after spending 2 hours with a tech in India to resolve my problem. He said he would "escalate" the problem and I would get a call back in 2-4 days. Since then, I have NOT gotten a call back. I have made three more calls getting the same PROMISE. I am paying for a program I cannot use and getting no help from Adobe.
I suppose THIS will go unanswered as well!

don't feel bad, I've been on for eight hours attempting to talk with the India Tech Squad. I'm getting ERROR 16 with CC apps. Nobody at abobe can fix it.I'm on hold again. I'd pay someone money to solve this.I better stop now or it won't be pretty. Adobe tech support is not whT it used to be!!

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Adobe Tech Support?

I find that pretty everytime I call Adobe tech support I dred what will ensure. I find the support team highly unprofessional; rude at times; seem to be having a great time (background noise) unknowledagble, and constantly putting me on hold as they indicate: "I have to check my resources." Which basically means that they have to read the manual. My last call was yesterday. After over an hour of this back anf forth -- out my furstration I asked to speak -- no I demanded to speak to a supervisor. After another futal attemp to provide a soliution to my problem (not being able to import from DVD, or images that have been downloaded to my HD) I was told that he had to go to a meeting. And that he would get back to me. That never happened.
This business model really sucks. One spends thousands of dollars for the programs, but when it comes to resolving our issues, we get a second rate solution. Many times I get sent links to follow. If I felt that I could have my answers answered by reading a link, I would. But many times I can't -- so I call. This is a horrible system that doesn't really serve the needs of Adobe's customer base. Totally frustrated, and fed up.

i can only agree.
it´s pretty useless to call a tech support these days with a special question... especially adobes "support".
they have a database, like a FAQ, with answers to common questions.
you don´t have an expert sitting there that knows how to use the software.
such a guy would make more money using the software then answering calls.
i once called a hardware manufacturer (does not exist anymore) who made flatbed scanner.
the whole LOCAL support team was from china.
barely speaking english, not to mention my native language.
and they were completely clueless. unbelievable.
of course i had to PAY for this call.
all in all over 22 euro and no help at all.

When loading the program, the loading, circular icon will not stop. It seems like it is trying to load and can't. Since Adobe tech support won't help with version 13, I need your help.

I just bought this and was trying to load it for the first time and the circular icon just keeps flashing like it is trying to load and can't. Most elements come up but I am wondering why it is still flashing like it is trying to load.
At times, the drop down menus will not stay up. When I click on them, they flash and then disappear.
This is not a blank message.

Not the help you're looking for -- sorry -- but I'm fighting a battle with Adobe tech support, too. They won't help me with an issue involving using the program, but their site seems to indicate that tech support is available for download, install, & setup. Check page: https://helpx.adobe.com/contact/what-contact-options.html and try calling them again. Good luck!

What is Adobe tech supports phone number ?

What is Adobe tech supports phone number ?

Here you go..
http://support.microsoft.com/gp/contact_microsoft_customer_serv?&fr=1
MICROSOFT PERMIER SUPPORT
1-800-936-3100
Cheers,
Gulab Prasad
Technology Consultant
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Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

I have just upgraded to PSE 12 and Premier E 12, and tried to installed many times. The pop up says "Configuration Error"; contact Adobe Tech Support(?); and "mention error code 1"! Help please!

I have just upgraded to PSE 12 and Premier E 12, and tried to installed many times. The pop up says "Configuration Error"; contact Adobe Tech Support(?); and "mention error code 1"! Help please!
Install appeared to run okay up to,, and including "shared Technologies"....

Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows

Trying to install Photoshop Elements 13 - I'm getting an "Exit: 34 code" failure. Adobe Tech support promised 2 weeks ago to research and resolve; nothing done.

Trying to install Photoshop Elements 13 - I'm getting an "Exit: 34 code" failure. Adobe Tech support promised 2 weeks ago to research and resolve; nothing done.

Jive is the forum hosting provider which Adobe uses. If you are receiving e-mail updates about Jive then it is likely due to the forum notifications.
Steve Miller I am so sorry I see that you updated case 186454198 on 3/20/15 but you have not received a response since then. I have asked that a member of our support team contact you directly at the phone number we have on file. Please feel free to update this discussion if you continue to experience difficulties.
I would recommend reviewing the installation log files for the update you are trying to apply to determine the cause of the error. You can find details on how to locate and interpret the installation log files at https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.htm l. You are welcome to update this discussion with any errors which you are able to locate.

Has anyone else recently dealt inept Adobe Tech Support?

This an email I sent to this woman's supervisor:
I’m writing to let you know that your tech support person, Anumeha, solved my problem. She was the only one that could! She is an asset to your company.
Give her a raise in pay. Take her to lunch. Do somehing nice for her. Thank you.
That being said, I’d like to explain how the rest of the tech support people I dealt with on Monday, February 10, were not as good as she was. Not even close.
I had to spend my entire day and into the evening before I was lucky enough to connect with Annmeha.
I’ve attached screen grabs off my iPhone show how much time was wasted, until Anumeha. You’ll see that I was on the phone for 356 minutes / 5.9 hours.
It started at 10:31 in the morning and the problem was resolved at 8:00 pm. Three different techs had me uninstall my CC software and then reinstall it and you know how time that takes.
I got so I could tell the tech what folder we were going to next. They would ask me how I knew this. I told them that previous techs had me do the same thing. It was maddening.
What I don’t understand is how no one could fix my problem with Creative Cloud, until Anumeha entered the picture. I have been using Mac since 1987 and Photoshop since version 1 in 1990.
I understand how computers work.
Once again, my entire day and evening was consumed by Adobe's inept tech support staff. I don’t know what else to say, other that I am very disappointed in Adobe.
Adobe makes the best software, in my opinion, in the world, but I feel that Adobe tech support is not the great tech support it used to be.
Feel free to pass this along to anyone that might be able to help tech support be better.

Hi oddstick,
We are so sorry for this frustrating experience. I will be sure to pass this on to our Quality Initiative team. Is there anything we can do to help you at this point?
Let us know.
Thanks,
Madison

Elements 10 closes when making panorama and Adobe Tech Support???

I recently installed PSE10. I upgraded because my old computer crashed, so I went to Win7 with 64 bit and did an upgrade of several programs. I noted that when I try to do a panorama in 10 I get an error message "Adobe Photoshop Elements 10 has Stopped Working." That happens whether I have pictures in 10 waiitng to become a panorama or I am just creating a new one with nothing loaded in 10. I can open other Photomerge types like "Groupshot" but not panorama. Any ideas would be appreciated. TIA
This is my first "serious" problem with Adobe. I looked around on the site for a way to submit a question to tech support....Is there a way to submit a question to Adobe Tech Support for free? or is it all purchased time (i.e., they do not offer free tech support.) Again, appreciate the input.
Thanks

There's a phone number listed for tech support.
You can get tech support from an online chat session.
As usual, you take your chances with how "technical" the support will be....
Added:
Searching the forums for "panorama" revealed a problem with Lightroom and Bridge that was solved by resetting the preferences:
Hold down the Ctrl+Alt+Shift keys when launching PSE, and answer "Yes" to re-building the Preferences.
Might be worth a try.
Ken
Message was edited by: photodrawken to add suggestion

Where is adobe tech support?

Where is adobe tech support?

It is in India i think.
For more info
http://www.adobe.com/company/contact.html?promoid=JOPDO

Inept Adobe Tech Support wasted an entire day of my life

This an email I sent to this woman's supervisor:
I’m writing to let you know that your tech support person, Anumeha, solved my problem. She was the only one that could! She is an asset to your company.
Give her a raise in pay. Take her to lunch. Do somehing nice for her. Thank you.
That being said, I’d like to explain how the rest of the tech support people I dealt with on Monday, February 10, were not as good as she was. Not even close.
I had to spend my entire day and into the evening before I was lucky enough to connect with Annmeha.
I’ve attached screen grabs off my iPhone show how much time was wasted, until Anumeha. You’ll see that I was on the phone for 356 minutes / 5.9 hours.
It started at 10:31 in the morning and the problem was resolved at 8:00 pm. Three different techs had me uninstall my CC software and then reinstall it and you know how time that takes.
I got so I could tell the tech what folder we were going to next. They would ask me how I knew this. I told them that previous techs had me do the same thing. It was maddening.
What I don’t understand is how no one could fix my problem with Creative Cloud, until Anumeha entered the picture. I have been using Mac since 1987 and Photoshop since version 1 in 1990.
I understand how computers work.
Once again, my entire day and evening was consumed by Adobe's inept tech support staff. I don’t know what else to say, other that I am very disappointed in Adobe.
Adobe makes the best software, in my opinion, in the world, but I feel that Adobe tech support is not the great tech support it used to be.
Feel free to pass this along to anyone that might be able to help tech support better.

Hi oddstick,
We are so sorry for this frustrating experience. I will be sure to pass this on to our Quality Initiative team. Is there anything we can do to help you at this point?
Let us know.
Thanks,
Madison

I just migrated from one Mac to another and I got a msg to contact Adobe tech support and report error code 150:30. What do I do?

I just migrated from one Mac to another and I got a msg to contact Adobe tech support and report error code 150:30. What do I do?@

Reinstall the software properly. Migration is useless due to the specifics of the activation system.
Mylenium

How can I contact adobe tech support?

how can I contact adobe tech support directly?

It beats the **** outta me. I have been trying to find that out for days.
The customer support page keeps leading you back to the forum saying there are agents here that you can talk to about your problems.
I have posted a question and have yet to receive an answer.

Adobe Tech Support NOT Helpful...WORTHLESS?!

I'm flabbergasted, truly.
I've had one issue with InDesign and hyperlinking. First, I posted the issue here to the forum. No one responded.
So, I opened a case with Adobe tech support. I uploaded sample files. I responded in a timely manner. I ran through every exercise they gave me. Nothing seems to fix the issue.
After so many tries, Tech Support passes me on to someone else (I'm assuming they are escalating the issue?).
The new person starts from stratch, rather than building on the previous work.
Today, they even went so far as to ask me to upload samples/examples of the error and to ask me what the username and password was for the FTP. Uh, its the FTP info that is listed on the tech support website on my case page. Shouldn't THEY know this?? And I can clearly see my attachment of samples/examples right on my case webpage.
Am I missing something here?? Is Tech Support worthless??
Case #181420799.
This is the second time I've tried to work this issue through tech support. The first time, after samples/examples, etc., they referred me to Acrobat Developer forums...seriously.
Insight?? Help??

Here's what I posted to tech support: Here's my hyperlinking issue.
I have an InDesign document with 100+ hyperlinks. When a new hyperlink is created and the document exported to PDF, the new hyperli
nk repeats throughout the new PDF.
Each hyperlink is uniquely created and named.
This is how I create:
New Hyperlink Destination>
Type: URL
Name: Unique Name
URL: http//www.uniquename.com
Then I type and select the text that I want to hyperlink.
New Hyperlink>
Name>Unique Name
Type>URL
Name: select the corresponding hyperlink
click OK.
So, let's say I have 100 hyperlinks, and I need to add a new one, but the new one needs to go in the 51st spot. So, I complete all
the above steps. When I export from InDesign to Acrobat, the 51st link now repeats from 51 through 100.
The only way for me to correct the error is to delete the hyperlinks (not the destinations) 51 through 100 from the palette and re-create them.
I've attached both the PDF and the ID file for your consideration.
Operating System: Windows XP Professional
Has it ever worked? If so, what's changed? (provide comments in description field): No
Same results with different file?: No
Same results with different computer?: No
Recent System Hardware or Software change?: No

Lightroom Tech Support SUCKS!!!!!!!

To Adobe Corporate---- I have a case that has been going on now for 5 days---I was on a chat when a Sharmji basically shut the chat down in the middle of a conversation. I have spoken to numerous 1st level Tech support people who then try to "FIX" the issue and CAN'T, and in the middle of EACH SEPERATE TECH SUPPORT PHONE CALL----IT DROPS!!!!!!!!!!!!! Then I call your corporate office in San Jose, and spoke to the operator--Veronica who said of course"I'm sorry that this has happened, I'll connect you to someone who can help" Yeah right. So she connects me to : Mandir Bhatia--highest Tech Support---RIGHT????? Ok so then he tells me as everyone else has to try to recreate the problem, and I do, but because my program was taking to long to come up with the error, he tells me to email him a screen shot when it happens. GREAT. Not more than 5 minutes from hanging up on me, my Lightroom 3 decides to crash. So I send him the email with the screen shot, it is understood that he would call me back by the next day----NOTHING,NADA,NO PHONE CALL---SHOCKING RIGHT???????
Okay so today, I call corporate again----out for the Holidays----Nice. So I go to my adobe account and send open the open account and send another screen shot to them. I then call Adobe support, and i speak to a "JAY" right, during my conversation he wants me to do the EXACT SAME THINGS I HAVE BEEN DOING FOR THE LAST 5 TECHINCAL CALLS-------REALLLLYYY!!!!!!!!!!!!! He also makes the comment that this case HAD been SOLVED-----NOOOOOOOOOOOOOOOOOOOOOO IT HAS NOT BEEN SOLVED------IT STILL CRASHES--AND WILL NOT EXPORT A CATALOG OR COLLECTION WITH BOTH COLOR AND B & W IN THE SAME CATALOG, IT ONLY EXPORTS THE COLOR PHOTOS.
The last thing he said for a possible solution, before he dropped the call was to "well try and reinstall lightroom" common guys, WTF?????? ADOBE YOU REALLY NEED TO GET BETTER TECH SUPPORT, OR YOU WILL LOOSE CUSTOMERS.
AND YES I HAVE ALREADY UPDATED TO 3.6 LIGHTROOM3

98cam,
Your post is in the wrong place. This forum is a user to user forum and most of the users are not Adobe employees. If - on occasion - an Adobe employee posts on this forum, it says "EMPLOYEE" besides his/her name.
Sothe users of this forum cannot deal with your complaint and your complaint will (most probably) not read by the powers that be at Adobe.
If you have specific questions regarding the use of LR you are welcome to post your questions on this forum. But complains won't be answered or solved here.
WW

ADOBE FYI: Getting Adobe Tech Support for Flash Player problems

ALL:
I wanted to take a second to remind everyone here (and
incoming new users) that this forum and most of our other forums
are currently for user-to-user discussions of Adobe products, and
are not an official customer support channel for Adobe. If you need
direct assistance from a support agent please contact Adobe
support.
Flash Player installation help is available via web case only
at
Flash Player
Support. No phone or chat support is available. An AdobeID
login will be required, which is easy to set up.
If at any moment you feel that your Flash Player webcase is
not being handled correctly you have the ability (via the web case
portal that you'll see after logging in) to request an escalation
or provide feedback to the agents. And I encourage you to do so.
You can also re-open a case that may have been incorrectly closed.
If you are a Flash developer experiencing a Flash Player
related issue or an issue with existing content not playing
correctly as the result of a security update please contact support
via
http://www.adobe.com/support/flash.

Hi Bentley,
I just noticed something. The link that I pasted, to your
post, does not work either. I noticed why, however, and it seems to
be why the link in your original page does not work, and why the
link in my post that goes to your post does not work.
It seems to be that if a link has a period after it (i.e., if
it is at the end of a sentence), the period is incorrectly included
in the "real" link. Somehow, whatever mechanism that processes the
post has a mini bug in it.
If you go to the link that is results in "Sorry, this page is
not available", and look up into the browser address bar, you will
see the period there each time.
I just thought that I would point this out, too, so that the
web techs in charge of the workings of the forums could look into
it.
Here is the original link, without a period after it, to your
original page.
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=44&catid=184&threadid =1400586&enterthread=y
Thank you again,
Karen

Adobe Tech Support Sucks

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