Tech support uninstalled CS6 retail w/o deactivating

I was online chat this morning with tech support (Surita K.) for almost 4 hours in order to install PS CC. It kept refusing to install the 64-bit version without errors, which meant PS CC 64-bit didn't run.
In the process of trying to get PS CC 64-bit to install, the tech support agent (Surita K.) UNinstalled my retail version of CS6 and ran the CC cleanup tool - but she didn't DEACTIVATE CS6 first.
I need to have it deactivated. How do I deactivate an already uninstalled and wiped-clean retail version of CS6? I want to do this in case I decide that PS CC is not for me.
I just tried Chat support, but that guy didn't know what to do.
Thank you!

If you install CS6 it should be activated. You can then deactivate and remove CS6. When you uninstall CS6 without deactivating it your CS6 credentials remain so when you install it again you do not need to Activate it will be Activated.

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Unable to connect to iTunes. Tried uninstalling and reinstalling. Tried other steps, as recommended by tech support.. No luck.

Suddenly unable to connect to iTunes, after it worked fine for years. Tried uninstalling and reinstalling. Tried other steps, as recommended by tech support. No luck.

Sounds like it could be your computer and not Apple. Sounds like some registry issues and/or other underlying problems.
What are your computer specs? Year? Manufacturer? RAM? Processor (type & speed, # of cores), OS (32 bit? 64 bit? Professional? Standard?)

Adobe's Tech Support is AWFUL!!!!!!! 5 days and no solution!!!! Please help!!!! crashing!

I this issue can be address be addressed....
I am completely disappointed, frustrated and angry!! I have spent over 9 hours on the phone with tech support - in India. This would not be a problem, but it seems these techs at the call center don't really know anything about Adobe products. And..... they speak very poor english. I even had one agent put me on hold for 45 minutes!!! It was at that time I realized what a sucker I was for waiting that long and hung up.   They don't document the cases that well, because I've called at least 30 times. Each time I get asked what the problem is, after I've given them my case number. At a certain point, and as much as we designers pay for these products, I just want to speak with someone who can help and communicate well with me.   Sorry for the rant, but it's ridiculous.
I recently upgraded my Creative Suite master collection to CS6 Creative Cloud Master Collection. Here are my system specs:
3.06 Ghz Core 2 Duo
6 GB RAM
OS- (currently) 10.7.4
CS6 Creative Cloud worked great with Mac OS 10.6 - no issues. However, like an idiot, I upgraded to Mac Os x 10.7.4.   Immediately - all Adobe products would work until I saved a project a second time. So here's the scenario no matter what product I use:
1. Open application (photoshop, illustrator, indesign, premiere, etc...)
2. begin using application - no prob just yet.
3. Save / Save As project. saves fine.
4. Work some more - fine
5. Save Project - application crashes / spins, application not responding (gets to 83% and crashes / spins everytime).   However, do a Save As - different project name, no crash!
6. Upon Saving a second time and application becoming un-responsive, I will try to Force Quit from finder. This causes my entire system to become un responsive. Only solution is to shut off the computer.
So Far I have done the following-
1. reinstalled all applications
2. Manually removed all applications and associated files - caches, prefs, etc.   / re-installed. Doesn't work
3. Created another user and tried applications with same results.
4. Tried the Root User
5. Reinstalled yet again.
6. Checked for bad fonts. no avail.
Cany anyone please help! I'm missing deadlines as it's been a five day issue!!!!!

I thank you all for taking the time to respond. Your help and input is greatly appreciated.
David_B — to answer your questions.
-The problem has happened with all items in the suite, but mainly with illustrator, photoshop and indesign
-I was previously using CS4 before my upgrade. But again, CS6 was working fine with OS 10.6.8
-Project freezes are occuring with both old projects and new ones.
-Earlier version, CS4 has since been uninstalled as tech support had me manually uninstall all softwares.
- The computer is on a simple network. We tend to work from a file server, however, the issue also occurs when saving to desktop or primary drive.
-When I save second time, and software freezes, I am saving to same location, trying to over-write the file.
Manish-Sharma—
I've tried both. Saving the files to desktop, my user document folder, and our file server.
It also appears, that the article you linked is something I have not tried. I will give this a try today. Thanks!
Gavante—
Thanks for trying to help calm me down.
Please don't misunderstand. You are correct, the people I've spoken to have all been very nice. They're just doing their jobs.
However, I have asked several times to recieve elevated help. The last phone call I was on yesterday, prior to writing this lasted an hour +. I spoke to 5 different individuals, all who continued to pass me on to someone of equal support level. By this time I was very frustrated. The last individual made a concerted effort to let me speak to the senior level support. He assured me I would definitely recieve a call back in 10 to 15 minutes from a senior level support agent.
That was yesterday at 2pm. I have yet to receive a call.
It's also not an issue of me being able to understand the agents accents.   Quite the opposite.... It is they who have trouble understanding me, making swift communication very difficult. Which, as you can imagine, to a consumer trying to get an issue resolved is frustrating.

Cannot uninstall cs6 bad hard drive, any suggestions?

Cannot uninstall cs6 bad hard drive, any suggestions?
THank you

Thank you for the Adobe contact. They connected me to the chat link and the Adobe tech Support rep sent me a License Recovery download link (attached) http://download.macromedia.com/pub/support/tools/LicenseRecovery111.dmg.
I have 10.10.1 Yosemite. When I open the download folder and click on the LicenseRecovery.app it shows up on the dock but it nothing happens. I cannot quit the app only Force Quit. I have restarted the mac and that did't help.
Adobe chat suggested I uninstall CS5.5/6 and re-install but why would that have anything to do with the app opening?
Any suggestion is greatly appreciated, again.
Thank you

HT201269 itunes cannot see my iphone backup. I have a backup of the backup on an external HD, but even tech support cannot figure this one out. I copy and paste backups into the correct folder but itunes still does not see it. All I need are my contact

Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated.

Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated.

My 5th generation iPod touch is not loading music copied from cd's. Restore only temporarily works and backup erased them from the iPod (with tech support watching).

I have had my iPod touch for only 3 weeks and it keeps removing the audio files from cd's that I have ripped to my iTunes library whenever I sync it to my computer. I don't have an issue with purchased material through iTunes just music files from my cd's.
I am frustrated and here is why:
First issue I had was the day it was purchased. That was fixed with help from tech support. I had to restore it to the factory settings and it downloaded all the music just fine. However...
A week later I purchased some songs on iTunes and proceeded to sync my iPod to get the new songs on it. Well, a great purge began of the cd files for the first time. I had to again restore the iPod to factory settings, go through the whole process of setting up again, and it downloaded all my music. Another week goes by.....
I go to listen to my iPod yesterday at the gym and all the cd files are gone again. I haven't synced it in a week and I don't have it set to sync over the WiFi. But, amazingly and miraculously, the 3 songs I purchased appeared on the iPod without syncing at all. Strange, so I go online to chat with support and:
He says to restore the settings. I told him I was going to have to do it for a 3rd time in 3 weeks for the same issue? So we try doing a backup.
The backup didn't work and he got to watch on my screen the audio files listed as being on my iPod (all songs show but only purchase play mind you) go from the total to just the total of the one's purchased. I get an "oh my."
I am then told to uninstall iTunes and all related Apple software and that should fix it. If not I should contact them again.
Well, that didn't work so after work it's again having them attempt to help me "fix" my issue. This has to be a software issue with iTunes.
This is a ridiculous issue and shouldn't be so hard to fix.
Who can tell me how to fix this properly so I don't have to reset my iPod every few days or week if I buy something?

Try DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
If still problem try on a another computer to help determine if computer or iPod problem.
The take action accordingly. If iPod then get Apple to exchange it at no cost.

Very strange Issue, and cannot find a reasonable solution or Tech Support help / Will PAY for HELP !!

So, without going into great details that cannot reasonably be explained, the scenario goes a little like this:
When editing a PDF, and with nothing else open on the computer, Adobe Acrobat Pro XI tends to "hang up" and become unresponsive. The only plausible solution is to force command and restart Acrobat in hopes it will open correctly the next time. Sometimes this works, other times - nope .. Does not resolve the problem. So - can anyone recommend a solution? I have contacted help and they had to to delete a Adobe Preference file, and this seemed to work while I still had them on live chat. Once offline, it happened again.
Here is the really weird thing, I thought that I fixed the issue (as I am doing this for my boss on his Macbook Pro) and was able to quickly edit a PDF .. but when I handed the computer over to him - literally in only 2 minutes - he proceeded to edit the same document and was not able to. He got the never ending rotating circle of death
So - that is problem #1
Problem #2 is with the inability my boss has to use CC offline. I have personally reconnected to our CC account and verified all settings, and when I perform my tests at the office, everything seems fine and all programs work as should. However, he is now on business travel and says the "Trial Expired" keeps popping up. What is going on? This is literally frustrating him and me with what little knowledge I can assist with resolving the trial expired issue. How many days can you be offline with CC? Tech support says up to 99 days .. Clearly 4 days is ridiculous and I am not able to duplicate the scenario when I have his computer but what would it work for me and not him?
I just need to resolve this whole Adobe Acrobat issue as to finally get it resolved and fixed once and for all.
BTW, called in outside computer help from a local company - and the computer guy was working to get it fixed, but it seems even with live chat or phone support - it has now been escalated to Tech Support 2 .. This make any sense or logic? I believe he has uninstalled and reinstalled Acrobat and now it is only creating more issues. I think he tried to install a trial version and activate the subscription but it failed.
Any HELP? We are desperate and I'll even pay via PayPal to get a resolution to this problem if any recommendation leads to a solid solution. Guaranteed !!

Actually I also noticed that usual heat with wifi and game play.. However this was extreme heat. I wasn't able to hold it for long time and had to drop it.
So can that bulge can be ignored and should I start using it back again. Though that bulge appeared after that heating issue.
Beside the hardware, safety would be my bigger concern. Perhaps because I have heard few incidents with mobile phones where battery generated heat and caused some defect in bodies and continued use resulted in a blast in battery causing physical harm.
So if its advised to try it by charging 100% and monitoring backup time or any other advise.

Flash 9 doesn't work and has no tech support

I am at my wits end with the macromedia Flash 9
player. I have been trying to fix the problem for weeks and have
been negecting my children to fix Flash 9's mistake and there is no
phone support for the Flash 9 only internet tech support. I keep
emailing tech support with my problem and they keep sending me the
same generic email that says" clik here to uninstall and then
re-install" I tried that like a million times so I send them a
email back saying do not send me that email again it does not solve
my problem and they respond with the same email. I serious think
the tech support don't even read the emails. I EVEN TRIED USING
CAPS AND IT STILL DIDN'T WORK!
MY PROBLEM:
I tried installing the flash 9 player a few weeks ago when
Myspace prompted me. now I cannot see anything I keep going and
uninstalling and re installing and now all I get when I click
download now where the install video is suppose to be I get " mark
so I read the tech note
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=4a8d52ae
I did the regedit suggestion and it still did not work. I was
having trouble also removing the program from my add/remove program
in my control pannel and removing the safe versions seemed to help
that. I finally found a link that seemed to help me fairly
sucessful download Flash 9 which is
Close any Explorer/Internet Explorer/Firefox windows you have
open
Close any anti virus soft you might have running:
1: download
http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash_playe r_active_x.msi
2: Click Start>Run and enter
c:\windows\system32\macromed\flash\UninstFl.exe
3: Run the file you just downloaded
4: Go to Start>Run and type in regsvr32
c:\windows\system32\macromed\flash\flash9.ocx
This suggestion seemed to solve my " problem now the only
thing I need to over come is as I download the flash 9 it says it
sucessfully down loads but then I get a dialog box that says:
Error 1904
C:/windows/system32/macromed/flash/flash9.ocx
failed to register HRESUIT - 2147220473
contact your support personel
I think if I can figure this out my problem will be solved
can anyone help me?
If not I hope this helps someone.
I have given up all hope this is my last ditch effort.
Please help me!

Thanks for your answers so far.
@Xaver:
No I have win 7 clean install (instead of Vista), which is the reason I tried the workaround I linked to.
@nifer:
No yellow bangs in the device manager, and, even more important only one entry called something like "Toshiba virtual modem" under "modem" in the device managaer (I thinkthat the four entrys for the 3g moduldrivers should be under "modem" in the device manager)
- Is it possible to check this powerrail without having to disassemble the whole notebook? Where is the modul located?
@xardas: I think it has, at least the guy who sold me the (used) notebook said so. The model Number begins with ppm70e, which I believe is the specific model of m700. There also is a sticker with a "wireless WAN IMEI" and a number at the backside and a slot for the sim-card behind battery-pack, which both would be very suspicious for a notebook not having a 3G modul.

The backlight on my ipod touch 3rd generation will not come on, but everything works perfectly. I even used the advice given on the tech support page, and it still will not come on. HELP ME PLEASE.

The backlight on my ipod touch 3rd generation will not come on, but everything else is working fine I even took the tech support advice by plugging it in and resetting it, but that didn't fix the issue either. I need help.

If not this:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
One user reported that placing the iPod in the freezer fixed the problem.
Also heating sometimes works. See:
Why can't I select my wifi settings?
A trick that works frequently with iPhones:
Settings > AirPlane Mode ON, Do Not Disturb ON
Power down and wait 5-10 minutes
Power up
Settings > AirPlane Mode OFF, Do Not Disturb OFF
If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
Apple Retail Store - Genius Bar
Then:
Does the iOS device connect to other networks? See other networks? If yes that tends to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

I've swapped to i5c so my hubby has my i4s with pay as u go but now it won't load or sent e-mails! I've tried tech support suggested by Talkmobile for 'fix' but it hasn't solved problem,any ideas?..

I've swapped to i5c (great phone) so my hubby has my i4s with pay as u go but now it won't load or sent e-mails! I've tried tech support suggested by Talkmobile for 'fix' but it hasn't solved problem,any ideas?..

Try this from MacFixIt as well:
In the case of drive directory damage or problems with permissions, the solution is usually to use Apple's Disk Utility to repair the disk. Of course, you won't be able to perform this operation normally (simply launching the Disk Utility application, located in Applications/Utilities, and initiating a disk repair) if your system will not startup. So two options exist:
* Insert your Mac OS X 10.4.x (Tiger) media (DVD or CD) and restart the computer while holding down the "C" key. Once the computer has booted from the installation disc, select "Utilities" from the menubar and open Disk Utility. Repair the disk, then quit Disk Utility and restart your system.
* Alternatively, you can repair the disk while booted in single user mode if you do not have access to a retail Mac OS X 10.4.x (Tiger) DVD/CD. To startup in single user mode, hold down the "Command" and "S" keys simultaneously at startup. Once properly booted, type the command fsck at the prompt. Repeat these process until no errors appear.

CC on Mac OS 10.8.5 not working or installing; Tech Support Useless or Non-Responsive

I've used Adobe Products since '95. I am very comfortable with the "Industry Standard" of applications Adobe has offered up to now. I have a MacBook Pro that has happily run CS4-6 and felt that CC would be a good way to save a little $$ with a subscription rather than a multi-thousand dollar purchase every time I needed to upgrade.
I've been trying for 4 or 5 days now to get two major issues rectified:
Photoshop CS6 (downloaded through CC Subscription) Type Tool will not initialize. When I try to get Type Tool to work, Photoshop crashes and sends an error report.
With CS6 not able to add Type to images I try to install Photoshop CC. CC will not install. I contact Tech Support over the course of 3 days and have multiple people have access to my computer and no resolution. File Folders created for no reason, Admin Priviledges altered, Security Permissions changed and a new dummy profile for Adobe to access created. Nothing. CC Desktop Manager won't even install.
For a short period of time NONE of my Adobe products would even turn on. Received error msg that Desktop Manager was corrupt or non-existent.
This is my livelyhood. I'm self-employed and am now telling clients that I have to push back their deadlines because my software is broken and Adobe (of all companies) can't seem to fix it. Worse off, I was told that someone would call me on Friday to address these issues and no call.
I know other people are suffering through this because the forum is full of the exact same issue Windows and Mac OS. Adobe needs to fix the issues NOW and fire whomever you've outsourced your support to. They are terrible.
Who do I contact to get a refund for the last month? I've almost lost $600 worth of work in a week because of this, I don't feel I should have to pay the $50 for this month.
**I'd like to add, I've been on the phone with support for no less than 8 hours and Online Chat support for 4 more hours**
Message was edited by: Marco@JustALittle

Hi Marco@JustALittle,
I really apologise for the inconvenience.
I will have someone from the senior team reach out to you shortly.
Can you please send a private message to me with your contact number and the best time to reach you.
If you dont know how to do that refer : http://forums.adobe.com/thread/1184148

Can any one believe this tech support trying to delete legacy adobe apps!!!!!!

Vipin: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?
ADOBE CUSTOMER: I need to know that NONE of my legacy adobe apps will be affected. CS5 suite and CS6 products will NOT be affected is that right??????????????
info: Your chat transcript will be sent to dixxx.net at the end of your chat.
Vipin: It will be affected.
ADOBE CUSTOMER: WHOA! you are saying that my CS% and CS 6 apps will be hurt and not run correctly is that right?
Vipin: We need to remove all the Adobe apps installed on your computer.
Vipin: Is that okay.
Vipin: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?
ADOBE CUSTOMER: There is no way I give permission to delete CS5 creative suite, CS6 video production suite or hurt them in any way what so ever. I have THOUSANDS of dollars of plugins and other workfow products that depend on them. Sorry but my only recourse is to
ADOBE CUSTOMER: see if you have ANY loyalty to an OVER 30 years adobe customer (me) when you demand payout for the remaining 5 months of the subscription. I'm betting you will just send the bill to collections for non payment. If so, you WILL be sued for non service and non delivery of product. And yes, I am ready to spend over xxxx on a suit vs adobe because of how you have treated me. The point is I know that I am not alone, and that's sad.
Then customer service has the gall to ....
ME:
1) First I need a credit for $10.81 for months October, November, and December of 2014... and January of 2015.
2) Second I need my subscription extended at the SAME price for ONE year WHEN I START A NEW SUBSCRIPTION upon new releases of the photography CC bundle. The current one does NOT install correctly on a purpose built computer to handle Video and 3D processing. I will not tolerate you deleting legacy products that go back to CS3 and newer that I depend on to pay my bills. The forums are full of folks with the same install problems for CC 2014. That is one year free for the extreme hassle and loss of time productivity, travel expenses, and monies due to being forced to use my standalone
PS CS6 products for core work and another copy of the CC PS for 3D work at another location with a different persons subscription for my clients jobs.
3) You need to get PS CC installed on my new production box on its “D” drive before I will agree to anything except the above. Lightroom CC 2014 installed just fine. There is no excuse for a product like PS to fail on extraction prior to install!
Britt from adobe:
If you do decide to cancel, we can refund your subscription.
If you stay with the service, we can provide 2 free months as an apology for the technical difficulties. We cannot provide a free year.
Please let me know which you would like to do.
Thanks,
Britt
Kee Jee You want me to stay with a service that provides no product? And has not provided me with a usable product since October of 2014? And now the word is out that you are raising subscription prices after the first year? Who do you think you are? You HURT peoples ability to earn a living! You cost us hours and days and months trying trying to fix your problems so we can move forward with your products? Who in the hell do you think you are? Tell you what, dont cancel a thing. A media blitz and maybe a subpoena to San Jose is the right move to protect peoples rights. Your company needs to learn a lesson in how to treat legacy customers. It seems no one has taught you that "if you take care of the customer, they will take care of adobe." Britt, care to guess how many dollars I have given adobe in almost 30 years?

Britt, I'm still waiting for my refund!
1) I am STILL waiting for a full refund.
2) Second I need my subscription extended at the SAME price for ONE year WHEN I START A NEW SUBSCRIPTION upon new releases of the photography CC bundle. The current one does NOT install correctly on a purpose built computer to handle Video and 3D processing with PS. I will not tolerate adobe and your text support wanting to delete legacy products that go back to CS3 and newer that I depend on to pay my bills.
You and your tech support was worthless in suggesting they wanted to CLEAN my ENTIRE box of ALL ADOBE products. The LEGACY Apps WORK, they are PAID FOR, and thousands of dollars of After Effects, Premiere, and medical scientific plugins for Photoshop would be invalid and not useful without the legacy installed products. I sure as hell am NOT upgrading to CC for my production bundles after the way you have treated me and many of my clients now. Instead we are pursuing alternative solutions that are not adobe.
The forums are full of folks with the same install problems for CC 2014. That is one year free for the extreme hassle and loss of time productivity, travel expenses, and monies due to being forced to use my standalone PS CS6 products for core work and another copy of the CC PS for 3D work at another location with a different persons subscription for my clients jobs.
3) There is no excuse for a product like PS to fail on extraction prior to install!
4) Your software has a poor history in the security department and I am now dealing with the second zero-day affecting my Flash, exploiting Internet Explorer and Firefox on
my Windows 7. You all deny that you have a problem. I am waiting for you to notify me soon on what needs updating and I need to know when you plan to push out a fix. Only then will
I allow flash back on my systems.
Charles Fonetnot

Do Apple tech support monitor this support community?

Hi Apple Tech support
We have a discussion going here on Hdmi adapter not working after upgrade to iOS8
https://discussions.apple.com/thread/6542795?start=0&tstart=0
And We have not seen a response from Apple Tech Support.
Please can you help.
Thanks
Scott

No ... there is NO APPLE SUPPORT HERE ... as this is EXCLUSIVELY "users helping other users"!
To get Apple Support, you need to go where Apple has set it up ...
http://www.apple.com/support/
http://www.apple.com/retail/geniusbar/

Permission issues when trying to run any adobe app, tech support guy quit after trying to fix it for 2 hours

I don't know what to do. Any of my adobe apps give the same error:
Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.
The aforementioned tech support person was a test account he made, and spent a long time doing stuff with all the permissions for the adobe files. Eventually he got it so illustrator at least would launch, then immediately crash. He just quit without a work not too long after that.
I'm running windows 7, 64bit. On my own personal computer. Please help
note: I was also having issues with creative cloud, which managed to get fixed

Caps folder contains database file like Cache.db , Media,db , pdb.db which holds the information regarding Apps installation on system and other essential data, in some cases if the files are corrupted , it is essential to remove Caps folder .
Once you delete Caps folder , CC app will list Apps with Install button as it does not have information regarding installation of CC apps as the Media.db file will be deleted along with it.
In this case , it is better that you uninstall the Apps which is not listed as Up to Date ,and being listed with Install button even though it is already installed.

IS COMPUTER FIX, INC A 3rd party Independent Tech Support Provider FOR APPLE? THEY CHARGED AS 339.00 DOLLARS TO REMOTELY REPAIR OUR MACBOOK

IS COMPUTER FIX, INC A 3rd party Independent Tech Support Provider FOR APPLE? THEY CHARGED AS 339.00 DOLLARS TO REMOTELY REPAIR OUR MACBOOK

If you paid by credit card, contact the bank handling this payment
and ask that it be stopped since the provider did not actually do
anything to the computer and you are suspicious of their actions.
If the billing was added to a phone account, contact the vendor of
that service to dispute the charges against you; and cite concerns
of security, identify theft, privacy and of being scammed.
You may have to fill out forms, and see if the credit card bank will
refund or not; usually they mail them to your billing address, after
you call the bank customer service. Some are better at than others.
This could take some months to resolve, if you paid that way.
They may also have installed (or had you remove security) while
inside your Mac and its system software, remotely. If they were
able to 'scan' your Mac remotely, they may have harvested any
personal or financial information, including passwords saved to
online accounts that may have been in browsers or keychain.
On another track, complete repaired Macs of an older vintage
are not very expensive; even ones from companies who repair
them or those who have stock of repaired units...
While checking for a friend, online I found a few portables that
had been repaired and for sale by a company whose business
is to repair almost all portable Apple computers, in-house.
You can buy an early model guaranteed MacBook from reputable
repair companies with limited warranty for under $400. and that
includes a bill-of-health with an option to buy a longer warranty
for a little bit more. Or just mail in your computer in a flat-rate
postal carton with padding, to one of the well-reputed repairers
directly. They perform a physical/software hands-on diagnostic
& repair service, tell you before they fix anything what it will cost,
what the price variables are when they do hands-on testing; as
that is a real repair. An example: wegenermedia.com online.
The Apple support site has links to the better known AASP
authorized Apple service providers, and you could look up
the ones nearest your City & Country in the Locate section.
Blue links below require additional info once in their Site to
access the Authorized Apple Service Providers who have
an actual physical presence, where they offer services..
Find an Apple Authorized Service Provider
Visit an Apple Retail Store
Apple - Find Locations - Country Selector:
https://locate.apple.com/country
Contact Apple Support - Apple Support:
http://www.apple.com/support/contact/
Some independent providers may be in a situation to do more or
even less, than an Authorized service provider. Some may just
repair computers -- and not officially be affiliated with Apple...
Best to do the necessary research before committing to repair.
In any event...
Good luck & happy computing!

Tech support uninstalled CS6 retail w/o deactivating

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