Do Apple tech support monitor this support community?

Hi Apple Tech support
We have a discussion going here on Hdmi adapter not working after upgrade to iOS8
https://discussions.apple.com/thread/6542795?start=0&tstart=0
And We have not seen a response from Apple Tech Support.
Please can you help.
Thanks
Scott

No ... there is NO APPLE SUPPORT HERE ... as this is EXCLUSIVELY "users helping other users"!
To get Apple Support, you need to go where Apple has set it up ...
http://www.apple.com/support/
http://www.apple.com/retail/geniusbar/

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To anyone in product management and tech support monitoring this forum

Since it would appear this is the "official" conduit to tech support now at SAS I am posting this here.
You've lost me as an Xcelsius 2008 user and it only took 24 hours to do so.
As I've posted to a few places on this board, the upgrade process had errors for me, and 2008 suddenly became unable to load per my post to this forum OVER 36 HOURS ago which has received 0 responses from anyone within tech support or SAS. New software I debated over spending my $ on. Decided to, and within a few hours I could not use it. And NO way to get anyone to assist in troubleshooting.
I'm not a newbie to development, with over 20 years developing hardware and software solutions for very demanding telephone operator customers around the world. I understand bugs, the need for patches, etc. although I do seriously question how stable this release really is. I mean if upgrades to existing 4.5 pro loads have issues dealing with Microsoft libraries, I do have to question how thoroughly tested this release really is.
What has completely destroyed my faith in Business Objects / SAS is the lack of any type of technical support per your new policies which just went into effect. I paid for the upgrade, downloaded the code, installed it (albeit with issues), lost the ability to run the code almost immediately, and went into a dark hole with no way out!
The telesales rep (who I'll let remain nameless less he get into trouble for helping) has been very professional and helpful. I wish I could say the same for others - but there are no others - just this forum to try and get help on. (and thanks to those that did respond - no offense intended, but where are the "official" SAS reps on this board and how can issues like mine where I am completely dead on a new install be highlighted and escalated for resolution?)
This is a business app, run by business users trying to do their jobs. I cannot fathom how SAS can and will be successful with Xcelcius if there is not some ability to receive priority (and yes, FREE) support - especially for install issues on code just purchased! Talk about creating severe buyer's remorse! I understand customer / techical service is expensive. I've built global call centers over my career for this purpose, and it's a fine line to walk between being able to provide a level of support expected by most customers, and also trying to not support the users for free who are perfectly content to spend hours each day on the phone with your highly professional reps basically having their work done for them.
But to not be able to get a response on a brand new install that has gone terribly wrong - and receive that response in a timely manner is just flat out wrong. It's a $1k software package - not freeware!
So for now, I'll drop back to 4.5 (although I must admit part of me is wondering how much of our dashboard work can now be done without your software. Bad taste in my mouth at this point) and chalk up the hours lost this week to a really bad experience with your company.
Comment if you will, but please take this comment to heart. I had the guts to write it. Wonder how many others are just not saying anything at all?

Fully Agree!
Waiste of time and money. I am sooooo, pissed off. Zero technical support, lack of confidence in this product. I used the 4,5 version- much better and reliable vs. this Engage2008 piece of software.....
I would NOT recommend buying it on all the other forums I am active on.
TOMORROW is the deadline for SP1 - I hope they don't have the guts of asking money for it.
Silviu

APPLE TECHS': Please address this issue of not being able to burn w/IT 6

http://discussions.apple.com/thread.jspa?threadID=155929&tstart=0
http://discussions.apple.com/thread.jspa?threadID=391825&tstart=0
http://discussions.apple.com/thread.jspa?threadID=278576&tstart=100
http://discussions.apple.com/thread.jspa?threadID=267911&tstart=250
http://discussions.apple.com/thread.jspa?threadID=253218&tstart=450
It's really gone on long enough and is problamatic that Apple Care insists
iTunes product specialists are not even aware of this.
Thank you.

Hello Country Linda,
Thank you for your question. It sounds like you are unable to burn an audio cd in iTunes. Here is a general list of troubleshooting steps to check if you are having issues with iTunes burning your music to a disc.
iTunes 11 for Windows: If you have trouble burning a disc
http://support.apple.com/kb/PH12349
In order to assist you better, would you mind providing more details on why you are not able to burn a disc? Is there an error message of any kind? What happens when you try?
Thank you for using Apple Support Communities.
All the best,
Sterling

Is It True That Apple Will Not Fix This Flickering Issue?

Very disappointing to read so many postings that Apple techs are saying this problem will not be fixed, thus ruining what had been a great experience for so many. If this is true, this issue warrants public notification.

The AppleTV update was not mandatory. It is not applied automatically, and will continue to function without an update. Others have reported successfully exchanging updated AppleTVs for models with earlier versions of the OS when there was a problem with the update.
Anybody whose equipment does not match Apple's specifications (e.g. those with TVs that do not have built-in HDMI ports, or that cannot accept a 720p signal) should be very wary of installing any updates. As these are not supported displays, Apple is unlikely to test updates on them, and it is possible that an update will cause loss of function. It would be wise to wait to hear from others with similar TVs before you decide whether to apply an update. This also means that if you own an unsupported TV, it is possible that you will not be able to get access to future updates that include features that you would like to have.
Frankly, if you have an unsupported TV and are dead-set against replacing it, you probably should consider returning or selling your AppleTV and buy a product, such as the Roku box, that supports your type of TV.
Message was edited by: tgibbs

Does Apple Tech Support respond to this forum?

How do I get the attention of apple tech support?

This is a user to user forum.
You will not get an Apple response here.
You can make an appointment at the Genius Bar or call Apple Support.

HT204003 if i open passbook on iphone 5, it always say cannot connect to itunes, any fix from apple tech support? and whats the reason for this problem? why do we have to figure it out and not even apple can give answer??

if i open passbook on iphone 5, it always say cannot connect to itunes, any fix from apple tech support? and whats the reason for this problem? why do we have to figure it out and not even apple can give answer??

actually i found out how to fix it
1 sign out of apple account
2 close down passbook app
3 change year to 2013
4 reopen passbook and sign in at the button with your apple ID
5 change the time to auto update and it should work from now on.
this worked for me let me know if it work for you:)

I continue to receive an App upgrade notice for an App that is not on my computer. Apple Tech support has no explanation or solution. This has only occurred after upgrading to Lion. How do I stop this?

I continue to receive an App upgrade notice for an App that is not on my computer. After spending several hours with a variety of divisions (Lion,iTunes,iPad,iMac) of Apple Tech Support, none can give me any definitive explanation or solution. Prior to my recent upgrade to Lion, this did not occur. Has anyone else had this problem? If so, how did you resolve the issue?

You get an update notice for an app that is not installed on your Mac. Is there a stranger's Apple ID also appearing on your Mac related with this update?
If so, you have a pirated app on your Mac. If not, it should be another issue.

I am unable to update software or backup my devices. Apple techs unable to resolve the issue after hours of phone support over the course of several months.

I am unable to update software, transfer purchases, sync, or backup any of my 3 devices. I have tried using iTunes on other computers, uninstalling iTunes with tech support walking me through, using a different user on my computer, deleting photos off of my devices, using an ethernet cable instead of connecting with wifi, uninstalling my antivirus software and firewall, and had my laptop examined by several techs who all determined there was nothing wrong with the laptop that explains what has been going on. I am also unable to view or download purchases on iTunes. Clicking the Itunes store results in a blank white screen. I get various error messages, including -9886. Apple techs and now the engineers have been unable to resolve the issues thus far, even after several hours of phone support over the course of several months (about 5 hours this month alone). I have done everything they've suggested, even when they've suggested I do something over again, and I'm becoming frustrated. I would greatly appreciate any advice you can offer. Thank you in advance for your time.

Hi there
Sorry for hijacking your thread as put by Dahveed. However I have resolved my issue so I thought I'll share it with the rest of you.
I checked for the error 3194 in youtube and I found some good videos that tell you how to resolve the problem. The issue I was facing was the actually (I know because I have resolved it now) the communication between my computer and apple server which can be fixed as following (if you are using windows):
There is file in following directory:
C:\Windows/system32/drivers/etc/hosts
The file normally has no extension and it is in file format. You need to open it and make sure that every line that has apple server id starts with "#". In my case one of the line started directly with the ip address and then gs.apple.com.
Perform your restore/update after that and hopefully it should be resolved (mine did).
Cheers

Apple Tech Support and the Publish Fiasco

This publishing issue has been something I have fought with from the moment that iWeb was released. It recurs every few weeks, and either resolves its self, or in the most extreme case the last time this ocurred, I had to delete my entire site from my iDisk manually, and spend 10 hours, and repeated attempts republishing.
I had contacted Apple Tech support, and gotten no satisfaction. They escalated the call some weeks ago. I was supposed to hear from an engineer and never did. That is what prompted me to go the extreme route of actually deleting my entire 860 MByte site and starting over.
I installed the iWeb update this morning, thinking that this problem would be solved. It was not. Looking around on this discussion board, I see an awful lot of similar comments. This has made me all the angrier since this is an issue that has been there since day 1, and not been resolved.
I very angrily called Apple technical support, and because I had reported this case multiple times in the past, I was escalated to a higher level support. I have been on the phone with Apple for the past two hours. The engineer ended up taking an extensive report from me. We tried several of the recommended procedures: check privileges on .mac, alter .mac allocation sizes, delete the assets.plist in the domain file, etc. to no avail. Finally stumped, the engineer sent me a program to actually capture a bunch of logs from my machine, as well as a network traceroute, in an effort to see what is going on network-wise in communicating with .Mac servers. He has promised to get back to me later in the week.
I STRONGLY recommend that everyone having issues with this get on the horn to Apple tech support, and immediately demand that the issue be escalated to the higher-level support engineers, especially if you have already attempted the various solutions offered here. If they are bombarded with support calls and people offering to dump logs and send to them, they will resolve this issue sooner than later (hopefully).
Message was edited by: SkipHaughay For: Spelling

I have some information you can pass on to Apple Tech support, if you ever contact them again.
iWeb 1.0, from what I have heard, generally connected just fine, but 1.1 and 1.1.1 did not for many people, myself included.
My own publishing problem turns out to have been because I run a Squid Caching Proxy in my basement. I was fortunate enough to discover why iWeb stopped publishing. My experience is documented here: http://www.untergeek.com/?p=675
Having perused many of the "publishing error" -type posts in this forum, I can tell you that many have discovered that they are able to upload via dial-up or from another site via a different ISP. This leads me to believe that some ISPs block these new HTTP methods, causing iWeb publishing to fail. (The HTTP methods are ACL and DMMKPATH).
So the short version is that iWeb isn't at fault, per se, but rather that the disconnect is between the new HTTP methods and some ISPs performing some sort of filtering. I imagine that Apple's developers had no idea that these new methods could or would be filtered in this fashion.
Perhaps when they find out that this is occurring, they'll make a non-filtered work-around.

I am at Ramstein AB Germany. My iphone screen was smashed badly on the flight to Germany this morning. WHEN I access apple support for this subject it gives me 3 options call now, call me now or call me later. As I am in Germany with no coverage and no

I am at Ramstein AB Germany. My iphone screen was smashed badly on the flight to Germany this morning. WHEN I access apple support for this subject it gives me 3 options call now, call me now or call me later. As I am in Germany with no coverage and no working phone none of those options will work. Can you get this e-mail to someone who can help. My iphone serial # is C38xxxxxx. 1) I need to know where and how I can get a replacement somewhere nearby in Germany 2) If 1 is not an option I need to set up an appt to get a to get a new iphone at an apple store in Atlanta GA in the evening of 11 July.
Thank you very much, Phil Edelen
<Edited By Host>

Thanks, my wife is the one serving I am retired and trying to follow her as much as I can.
I will schedule an appt for my next time stateside. I have spent too much time on many Apple web sites trying to get an e-mail to communicate with anyone at Apple to no avail, only phone numbers. I guess if you are overseas with no international access you are out of luck communicating with them. I did find one e-mail address but the reply was computer generated and provided useless links.
If anyone has any e-mail address for anyone at Apple I would appreciate it.
Thanks again,
Phil

Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8

Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8

Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -Rh $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
The first step should give you usable permissions in your home folder. This step will restore special attributes set by OS X on some user folders to protect them from unintended deletion or renaming. You can skip this step if you don't consider that protection to be necessary.
Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
resetpassword
That's one word, all lower case, with no spaces. Then press return. A Reset Password window will open. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
 ▹ Restart
from the menu bar.

My back button does not work because the prior screen does not appear in the history. I therefore must go back to the blue screen and reload safari. Apple tech support could not help. Can anyone else help?

After I installed mountain lion my back button frequently does not work because the prior screen does not appear iunder History. Apple tech support was not able to fix the problem. Does anyone have any suggestions?

lbryan1987 wrote:
I dont want the button problem solved i need to know how to restore the phone without using that button or going into settings
You don't in the condition it's in. You will either have to get the phone replaced by Apple or pay a 3rd party to repair it.
there seriously should be more than two ways to solve this other wise apple is useless and we will never buy another apple product.
Seriously? It's physically broken!

Weird Server Problem - Apple Tech Support guys baffled!

So here is a really weird one!! I go to the finder. I choose 'Network' from the sidebar. I select a columnar view of the servers showing the names of the machines connected to my network. The last item, names 'Servers' should show an alias with a link to my own iMac G5 (which is named DG's iMac G5) - but what it actually says is 'macaboss.central.cu.lu' which I have found out is a server of some kind at the Central University of Luxemburg!!! Aaaaagh! So here is what is even more strange! All of the Macs on my network have the same problem and all have different names - all of which are connected with the Central University of Luxemburg. I have looked everywhere and cannot find any way to change this. I have spoken to Apple and they have no idea what has happened here or what to do. If you can shed any light on this, or can offer a solution, then I will be seriously impressed. Thanks
iMac G5 2 Ghz 1.5Gb Mac OS X (10.4.5)

The numbers on the page I linked to are all, to the best of my knowledge, Apple tech support, not independent support providers, with the possible exception of Hong Kong and perhaps some of the smaller areas; I'm not sure, not having called them all. What country are you in?
BTW, there is no email for Apple tech support. Apple provides tech support via telephone only.
Message was edited by: Dave Sawyer

ITunes prepaid card loaded w/o selecting while on Apple Tech support

I just purchased 2 iPod Shuffles for my children and 2 $15.00 prepaid iTune cards. After loading the software, we easily got to the song selection site and were ready to select songs but were consistently interrupted by requests to set up an Apple account which required a credit card #. I do not want to provide any credit card numbers b/c my children will not be downloading songs except prepaid card ones so while I was on Apple Tech Support getting them to fix the account setup which was blocking our forward progress, the screen went back to entering your prepaid serial card # and when I did, the message was that your prepaid card has already been used though we selected nothing. I am extremely frustrated and need to know what to do next. Can iT unes reset the card so that my daughter can pick songs? Do we have to provide a credit card number even if we never plan to use one? Help........Judy

No, you don't need a CC. Email iTMS customer service at the bottom of this page
http://www.apple.com/support/itunes/musicstore/musiccard/

All Airport dropouts: CALL APPLE TECH SUPPORT NOW!!!

I am using an Airport card in my iMac to connect wirelessly to the internet. My wireless signal has been unreliable since I bought this computer in November. I've tried new router settings, upgrading firmware, even bought a new router. I have spent hours on the phone with Apple Technical Support, have taken my computer to two different Apple stores for diagnosis and repair and am on my second erase and re-install. I told my latest tech guy that this seemed like a pretty wide spread problem with all the messages on these boards, but, according to him, it's really only a tiny fraction of all of the business Apple does. I find it to be one of the most disruptive and infuriating glitches that I've experienced because there is no good fix for it and because Apple clearly doesn't care to figure out what the problem is. I was even the one that suggested to my tech guy that I send him my log to try and see where the problem lies. Why has no one ever looked at my log! Yesterday's tech guy finally agreed to replace my computer. I'm not sure I want one. My eMac still works fine. Maybe I'll just sell the new one. Anyone want a new in box 20" iMac?

I have some information you can pass on to Apple Tech support, if you ever contact them again.
iWeb 1.0, from what I have heard, generally connected just fine, but 1.1 and 1.1.1 did not for many people, myself included.
My own publishing problem turns out to have been because I run a Squid Caching Proxy in my basement. I was fortunate enough to discover why iWeb stopped publishing. My experience is documented here: http://www.untergeek.com/?p=675
Having perused many of the "publishing error" -type posts in this forum, I can tell you that many have discovered that they are able to upload via dial-up or from another site via a different ISP. This leads me to believe that some ISPs block these new HTTP methods, causing iWeb publishing to fail. (The HTTP methods are ACL and DMMKPATH).
So the short version is that iWeb isn't at fault, per se, but rather that the disconnect is between the new HTTP methods and some ISPs performing some sort of filtering. I imagine that Apple's developers had no idea that these new methods could or would be filtered in this fashion.
Perhaps when they find out that this is occurring, they'll make a non-filtered work-around.

Do Apple tech support monitor this support community?

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