Technical Fault

I brought an iPhone 5 from a friend and all of a sudden it started to flicker on and off the lock screen, when I am sending a message or something it locks on me, it is under warranty but I didn't originally buy it can i get it fixed at an apple store?

Yes. Warranty is associated with the phone, not the serial number.

Similar Messages

  • Technical fault. Try later.

    I've been having same problem for a long time.  I have an Unlimited Korea plan and an Unlimited US & CANADA.  While I'm on the phone to Korea, suddenly the phone mutes and can't hear each other.  And then the skype message says "Sorry, we have a technical fault currently.  Try later."  I wait 5-20 minutes and try to call back to Korea, it keeps saying "...the technical fault currently.  ... try later"  I tried to find a Skype phone number which can't find.  So I ended up chatting with skype.  They told me I should unstall my skype from my pc and reinstall with the newest version.  I did it.  But NO HELP!  I'm very fed up for a long time with the same problem.  Can somebody help me???

    I got in touch with sky on sunday who where very helpful, they sent an engineer the next day who told me the dish was in the wrong place on the back of the house as we are surrounded by trees ( the original engineer told me it would be fine there then had to return to put it higher). So he said it should go on the front of the house like everyone else in my road so 1 engineer took the dish off the back and the other put a new one on the front, they where very quick and kept me informed with everything they did so fingers crossed no more technical faults and the visit was free of charge but i have said anymore problems and i will go to Virgin but i will see how it goes for now

  • Technical fault hang up and try again

    Hi I keep getting the message that we are having technical fault so please hang up and try again but the skype heart beat is saying everything should be working just fine

    Hello,
    Thank you for bringing this to our attention.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Cannot connect we just had a technical fault

    I have been trying to call Italy as usual but every time i called I get the following message. We just had a technical fault . try in few minutes. I have been trying to for 30 minutes. NO luck
    What's the issue ?

    you will get this message if you use another Skype client to call and use your Skype To Go (STG) number
    STG it is designed to be called from a landline or mobile phone, not from Skype
    if you are hearing this message for some other/unknown reason you may wish to contact customer service
    Regards,
    Neil

  • We've just had a technical fault

    Very annoying when my number isn't recognised so I have to insert that & my pin up to 10 times in succession because skype has a technical fault. This has been going on for months now so skype please get it sorted!

    Babs2g wrote:
    I am experiencing the same issue. I am trying to make business-related calls and because skype is experiencing a "technical fault", I am missing out on training opportunities.
    please describe, in more detail, how you are using Skype To Go
    in case it is not obvious, you should NOT be calling a Skype To Go number using a Skype client
    Regards,
    Neil

  • Recording Failed Technical Fault 10 (28)

    I've read similar posts but there doesnt seem to be a resolution. My 2TB is two months out of warranty, and now all of a sudden 8 out of 10 recordings are failing with Technical Fault 10(28). On demand works fine. I've upgraded the software and done a number of planner rebuilds. No change. I then removed all deleted items, updated software again and planner rebuild. No change. I tried to narrow down behaviour but its strange - i had something preset to record last night and it worked fine. While it was recording I went to a different channel and pressed the record button. Nothing happened (it didnt record). I then went into the the guide and selected the program I was watching and pressed record. The "R" came up against the program but if you went into the planner it was marked as "failed" already. I just called sky and they said a full reset "might" fix it and a few more planner rebuilds "might" also fix it. I'm reluctant to do a full reset given about 55% of my 2TB box is full of recordings - there has to be a better fix than that (and thats not even a guaranteed fix)! anybody any ideas / suggestions??

    TF10 is usually fixed with a Planner Rebuild, though clearly not in your case. As you've tried this and a software refresh, and in the absence of a signal issue, the only remaining option is a full system reset I'm afraid.
    EDIT: just a further thought. Try restarting your Sky box immediately before carrying out a Planner Rebuild: switch the box off at the plug and wait a full 5 minutes before switching back on and doing the Rebuild.

  • Technical fault in rewarded point calculation

    Hi Moderators,
    This is to make you note that there is a fault in the point calculation.
    Instead of 6 points its indicating 12, i don't have any proficiency to include the screen shot here so i have mentioned it below.
    Need help regarding Dynamic Read Table statement
    Re: Need help regarding Dynamic Read Table statement
    ABAP Development
    ABAP, General
    Sun Jan 03 19:02:03 CET 2010
    12
    Rewarded with "Very helpful answer (12)"
    Please look into this issue.
    Regards,
    Keshav

    > You are really a humorous Moderator ...
    I treat myself to little "snacks" sometimes, mostly for my own amusement but also to make the OP think a bit...
    For the most part, moderating is all about keeping the quality content in the forums up to scratch and encouraging gurus to find interesting questions and also ask some challenging questions.
    It has a lot to do with a button we can click on labelled "Delete" - in combination with Abuse Report comments containing the string "repeat offender".
    Catching these at an early stage has proven to be the best approach in my opinion.
    Thank you!
    Julius

  • Upgrade from 4 to 5 however experiencing technical faults that I've never seen? At only 1 1/2 month old will apple serve me right by exchanging the product?

    Just upgraded to iPhone 5 love the product however not the quality of the handset I have. The iPhone 4 served me well with not one problem throughout. Got 5 and I'm a little disappointed. There is a rattle that sounds as though something in the phone is loose. However my friends do not do this??? The camera when active sometimes has purple lines across the screen as though it malfunctions then quits?? The phone sometimes turns itself off after charge then says its out of battery? When I lock the screen sometimes it will just take screen shots as though the buttons are sticking? I'm now having doubts about the product or is it simply because on demand they were expected faults in some and I've been unlucky? The question is will apple exchange my handset under warranty as its not personal damages and clearly manufactural problems? Ease restore my faith in a much loved brand and product! Karl

    The iPhone includes a one year warranty.
    Every warranty claim is on a case by case basis and Apple makes the determination if an iPhone is exchanged under warranty if it is determined there is a hardware problem.
    Did you transfer the backup for your iPhone 4 to the 5? If so, have you tried restoring the iPhone with iTunes as a new iPhone or not from the backup?
    If no change after doing so, call AppleCare or make an appointment at an Apple store if there is one nearby.

  • Technical Fault With My Blackberry 9300

    Hi I purchased a blackberry at the end of June of this year since September the trackpad has frozen and hasnt worked since. Any advice on what I can do to get it repaired?
    Thank you  

    Hello,
    All service, including warranty service, is provided by the seller of your device. If that was Orange, then go see them. If it was somewhere else, then go see them.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Part recorded technical fault-7

    hi guys,  1st Time poster although I've been a member for a while... I've recently started getting the above error message, and reading the posts on this topic seems it's a common problem with this model of box,  the model in question is the DRX895... I've tried a couple of the solutions offered by the members on these threads, but nothing has worked so far, so I'm of the opinion that I need to complete the reset option...  My question is though what about the 287 programs on my box...  Is there anyway of retaining the programs? Or is there any way of uploading them back to the box once the problem has been resolved?? ive got a feeling it'll end with the Engineer visit and the box been replaced... any my help would be appreciated... cheers Mike 

    The only way to save your recordings, I'm afraid, is to copy them to DVD. As that's a real-time process, I'm guessing that wouldn't be practical. There's a long outstanding request to Sky to develop a means of transferring recordings between boxes, but as yet, no solution. As you've identified a full system reset (and a replacement box) will mean your recordings will be lost.

  • BT 7600 technical fault

    I'm still getting caller display on the phones but there is no icon present for incoming calls that have not been picked up and only some of the calls made or received are registering on the 'calls' button. So I can't be sure that I'm knowing about any calls that I may have missed whilst out. Can't find any troubleshooting info for this anywhere so any advice would be welcome. Phones are 9 months old and have behaved pretty well till now.

    I, and countless others are also in this loop. I have been pulling my hair out for a year now with the same issues posted here.
    if you were to buy a car with a intermittent loss of speed the manufacturer would undoubtedly resolve the problem under warranty. if a large amount of cars had the same issue there may be a recall of that model.
    if your electricity provider could not provide you with electricity to fully power your home, you would not be charged for the shortfall. seemingly due to the complexities of providing a Internet service, providers are not obliged to work by this rational. only when you experience full loss of service will BT provide a rebate and even then, long as they can provide you with a service regardless of quality, and any loss of service is resolved within 2 days, you will not receive a rebate. I question how this can be considered reasonable?
    The reality is this is all about profits. if its not cost affective for BT to provide a reliable service for an individual, they will resort to temporary measures and no amount of calls to India will resolve the problem. the individual is of no conciquence to them as the individual has no real leverage financially or otherwise but as a group we do! 
    Moving forward and how i intend to tackle my problem.
    The first step to resolution is to exhaust every avenue with the ISP in question (BT in this instance) for information on the correct course of action, google 'broadband consumer rights guide' and go to the moneysupermarket website. there you will find information on your rights as a consumer and the correct course of action when making a complaint.
    If there are a significant amount of people experiencing this problem with there BT broadband (specifically unresolved long term broadband issues as a result of presumably faulty BT equipment resulting in BT not providing there consumers with a reasonable level of service) 

  • Urgent : 11g Fault Policy Java Handler

    Im trying to use fault policies in 11g and in fault policies want to catch the remote faults and pass it to a custom java handler.
    in Custom Handler use IFaultRecoveryJavaClass and also BPELFaultRecoveryContextImpl , i want to pick fault information
    and pass store it in DB...
    i placed the client jar file in <Oracle_HOME>\user_projects\domains\base_domain\lib
    Duuring runtime the server is able to Pick the IFaultRecoveryJavaClass but not BPELFaultRecoveryContextImpl
    is there anything im missing ?
    As per oracle documentation in Fault Handling in BPEL form SOA developer guide ..
    public class TestJavaAction implements IFaultRecoveryJavaClass {
    public void handleRetrySuccess(IFaultRecoveryContext ctx) {
    System.out.println("This is for retry success");
    handleFault(ctx);
    public String handleFault(IFaultRecoveryContext ctx) {          
    System.out.println("-----Inside handleFault-----\n" + ctx.toString());
    dumpProperties(ctx.getProperties());
    /* Get BPEL specific context here */
    BPELFaultRecoveryContextImpl bpelCtx = (BPELFaultRecoveryContextImpl) ctx;
    bpelCtx.addAuditTrailEntry("hi there");
    System.out.println("Policy Id" + ctx.getPolicyId());
    please find the Fault Policy and Custom Java Class
    please see may fault policy below..
    =====================================================================================================================
    <?xml version="1.0" encoding="UTF-8"?>
    <faultPolicies xmlns="http://schemas.oracle.com/bpel/faultpolicy" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
    <faultPolicy version="2.1.3" id="ConnectionFaults">
    <Conditions>
    <!-- Remote Fault Handler -->
    <faultName xmlns:bpelx="http://schemas.oracle.com/bpel/extension" name="bpelx:remoteFault">
    <condition>
    <action ref="technical-fault-handler"/>
    </condition>
    </faultName>
    </Conditions>
    <Actions>
    <!-- Human Intervention -->
    <Action id="ora-human-intervention">
    <humanIntervention/>
    </Action>
    <!-- Technical Fault Action -->
    <Action id="technical-fault-handler">
    <javaAction className="com.FaultHandler"
    defaultAction="ora-human-intervention" propertySet="TechnicalProps">
    <returnValue value="OK" ref="ora-human-intervention"/>
    </javaAction>
    </Action>
    </Actions>
    <Properties>
    <!-- Properties for Technical Errors -->
    <propertySet name="TechnicalProps">
    <property name="logFileName">techinical-faults.log</property>
    <property name="logFileDir">c:\tmp\log</property>
    <property name="ErrorType">Technical</property>
    </propertySet>
    </Properties>
    </faultPolicy>
    </faultPolicies>
    Custom Java Handler ..
    =====================================================================================================================
    import java.io.File;
    import java.io.PrintStream;
    import java.util.ArrayList;
    import java.util.Map;
    ==============================================================
    // SOA Runtime fabric-runtime.jar Available with SOA Runtime Libraries
    ==============================================================
    import oracle.integration.platform.faultpolicy.IFaultRecoveryContext;
    import oracle.integration.platform.faultpolicy.IFaultRecoveryJavaClass;
    ==============================================================
    // BPEL Runtime orabpel.jar Available with BPEL Runtime Libraries
    ==============================================================
    import com.collaxa.cube.engine.fp.BPELFaultRecoveryContextImpl;
    public class FaultHandler implements IFaultRecoveryJavaClass {
    public FaultHandler() {
    super();
    public void handleRetrySuccess(IFaultRecoveryContext ifc) {
    print("RertySuccess");
    public String handleFault(IFaultRecoveryContext ifc) {
    print("Handle Fault");
    Map<String,ArrayList> props = ifc.getProperties();
    for (Map.Entry<String,ArrayList> entry: props.entrySet()){
    print (entry.getKey() + " = " + entry.getValue().get(0));
    String logFileName = (String) props.get("logFileName").get(0);
    String logFileDir = (String) props.get("logFileDir").get(0);
    String ErrorType = (String) props.get("ErrorType").get(0);
    PrintStream ps = null;
    try
    ps = new PrintStream(logFileDir + File.separator + logFileName);
    catch (Exception e) {
    print(e.getMessage());
    System.out.println( "Fault Details");
    System.out.println("===============================================================");
    System.out.println("Fault Type ................ " + ifc.getType());
    System.out.println("Poilcy ID ................. " + ifc.getPolicyId());
    System.out.println("Faulted Partner Link ...... " + ifc.getReferenceName());
    System.out.println("Error Type ...... " + ErrorType);
    System.out.println("Port Type ................. " + ifc.getPortType());
    try {
    BPELFaultRecoveryContextImpl bpelCtx = (BPELFaultRecoveryContextImpl) ifc;
    System.out.println("BPEL Context + getActivityName" + bpelCtx.getActivityName());
    System.out.println("BPEL Context + getActivityType" + bpelCtx.getActivityType());
    System.out.println("BPEL Context + getComponentInstanceId" + bpelCtx.getComponentInstanceId());
    System.out.println("BPEL Context + getComponentInstanceId" + bpelCtx.getComponentInstanceId());
    System.out.println("BPEL Context + getCompositeName" + bpelCtx.getCompositeName());
    System.out.println("BPEL Context + getECID" + bpelCtx.getECID());
    System.out.println("BPEL Context + getFault" + bpelCtx.getFault());
    System.out.println("BPEL Context + getFault" + bpelCtx.getProcessDN());
    catch (Exception ee){
    System.out.println("BPEL Context + Exception" + ee.getMessage());
    return "OK";
    Error Log ..
    =====================================================================================================================
    Caused by: com.oracle.bpel.client.BPELFault: faultName: {{http://schemas.oracle.com/bpel/extension}runtimeFault}
    parts: {{
    summary=<summary>com/collaxa/cube/engine/fp/BPELFaultRecoveryContextImpl</summary>
    ,detail=<detail>java.lang.NoClassDefFoundError: com/collaxa/cube/engine/fp/BPELFaultRecoveryContextImpl
         at com.FaultHandler.handleFault(FaultHandler.java:56)
         at com.collaxa.cube.engine.fp.RecoveryActionJava.execute(RecoveryActionJava.java:67)
         at com.collaxa.cube.engine.fp.BPELRecoverFault.recover(BPELRecoverFault.java:87)
         at oracle.fabric.CubeServiceEngine.recoverFault(CubeServiceEngine.java:1589)
         at oracle.integration.platform.faultpolicy.RecoverFault.recoverAndChain(RecoverFault.java:149)
         at oracle.integration.platform.faultpolicy.RecoverFault.resolveAndRecover(RecoverFault.java:112)
         at oracle.integration.platform.faultpolicy.FaultRecoveryManagerImpl.resolveAndRecover(FaultRecoveryManagerImpl.java:121)
         at com.collaxa.cube.engine.ext.bpel.common.wmp.BPELInvokeWMP.resolveAndRecover(BPELInvokeWMP.java:1170)
         at com.collaxa.cube.engine.ext.bpel.common.wmp.BPELInvokeWMP.__handleException(BPELInvokeWMP.java:1111)
         at com.collaxa.cube.engine.ext.bpel.common.wmp.BPELInvokeWMP.__callback(BPELInvokeWMP.java:626)
         at com.collaxa.cube.engine.ext.bpel.common.wmp.BPELInvokeWMP.handleNormalInvoke(BPELInvokeWMP.java:465)
         at com.collaxa.cube.engine.ext.bpel.common.wmp.BPELInvokeWMP.__executeStatements(BPELInvokeWMP.java:182)
         at com.collaxa.cube.engine.ext.bpel.common.wmp.BaseBPELActivityWMP.perform(BaseBPELActivityWMP.java:140)
         at com.collaxa.cube.engine.CubeEngine._performActivity(CubeEngine.java:2675)
         at com.collaxa.cube.engine.CubeEngine.performActivity(CubeEngine.java:2558)
         at com.collaxa.cube.engine.CubeEngine.handleWorkItem(CubeEngine.java:1256)
         at com.collaxa.cube.engine.dispatch.message.instance.PerformMessageHandler.handleLocal(PerformMessageHandler.java:73)
         at com.collaxa.cube.engine.dispatch.DispatchHelper.handleLocalMessage(DispatchHelper.java:188)
         at com.collaxa.cube.engine.dispatch.DispatchHelper.sendMemory(DispatchHelper.java:285)
         at com.collaxa.cube.engine.CubeEngine.endRequest(CubeEngine.java:4607)
         at com.collaxa.cube.engine.CubeEngine.createAndInvoke(CubeEngine.java:828)
         at com.collaxa.cube.engine.delivery.DeliveryService.handleInvoke(DeliveryService.java:610)
         at com.collaxa.cube.engine.ejb.impl.CubeDeliveryBean.handleInvoke(CubeDeliveryBean.java:354)
         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
         at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
         at java.lang.reflect.Method.invoke(Method.java:597)
         at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
         at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
         at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
         at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
         at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
         at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
         at com.bea.core.repackaged.springframework.jee.spi.MethodInvocationVisitorImpl.visit(MethodInvocationVisitorImpl.java:37)
         at weblogic.ejb.container.injection.EnvironmentInterceptorCallbackImpl.callback(EnvironmentInterceptorCallbackImpl.java:54)
         at com.bea.core.repackaged.springframework.jee.spi.EnvironmentInterceptor.invoke(EnvironmentInterceptor.java:50)
         at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
         at com.bea.core.repackaged.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:89)
         at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
         at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
         at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
         at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
         at com.bea.core.repackaged.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
         at $Proxy184.handleInvoke(Unknown Source)
         at com.collaxa.cube.engine.ejb.impl.bpel.BPELDeliveryBean_5k948i_ICubeDeliveryLocalBeanImpl.handleInvoke(BPELDeliveryBean_5k948i_ICubeDeliveryLocalBeanImpl.java:241)
         at com.collaxa.cube.engine.dispatch.message.invoke.InvokeInstanceMessageHandler.handle(InvokeInstanceMessageHandler.java:34)
         at com.collaxa.cube.engine.dispatch.DispatchHelper.handleMessage(DispatchHelper.java:139)
         at com.collaxa.cube.engine.dispatch.BaseDispatchTask.run(BaseDispatchTask.java:58)
         at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
         at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
         at java.lang.Thread.run(Thread.java:619)
    </detail>

    I tried bundling the jar file but still it is not able to pick up the class and throws the same exception. please find the following code which i tried to use to pick up the remote fault.
    System.out.println( "Fault Details");
    System.out.println( "===============================================================");
    System.out.println( "Fault Type ................ " + ifc.getType());
    System.out.println( "Poilcy ID ................. " + ifc.getPolicyId());
    System.out.println( "Faulted Partner Link ...... " + ifc.getReferenceName());
    System.out.println( "Error Type ...... " + ErrorType);
    System.out.println( "Port Type ................. " + ifc.getPortType());
    BPELFaultRecoveryContextImpl bpelCtx = (BPELFaultRecoveryContextImpl) ifc;
    System.out.println("BPEL Context + getActionId" + bpelCtx.getActionId());
    System.out.println("BPEL Context + getActivityName" + bpelCtx.getActivityName());
    System.out.println("BPEL Context + getActivityType" + bpelCtx.getActivityType());
    System.out.println("BPEL Context + getComponentInstanceId" + bpelCtx.getComponentInstanceId());
    System.out.println("BPEL Context + getCompositeName" + bpelCtx.getCompositeName());
    System.out.println("BPEL Context + getECID" + bpelCtx.getECID());
    System.out.println("BPEL Context + getFault" + bpelCtx.getFault());
    System.out.println("BPEL Context + getFault" + bpelCtx.getProcessDN());
    If you have any working example can you please pass the code. my emailid is [email protected]
    Edited by: lakshmi nadh on Jul 27, 2009 3:39 AM

  • Fault at Hardingstone Exchange, Northampton (EMHAR...

    Been without broadband and phone service now since 10th March 2015. In the process of porting my number from BT to Talk Talk , something has gone wrong at my exchange.
    After 5 hours of phone calls with Talk Talk and BT, finally getting some useful information from BT this morning (16th March 2015). Apparently there is a fault at my exchange (Hardingstone, Northampton, EMHARDI) which is effecting multiple customers who are trying to port their numbers to LLU providers like Talk Talk. There is a technical fault in the "frames", whatever that means, and they expect to get this resolved by the 19th March 2015 at the latest.
    Anyone else out there experiencing the same problem? Would really appreciate knowing that I'm not the only one suffering....
    The hardest thing has been getting any information.....
    Foxtrot (forever hopeful of getting my phone and broadband back at some point in the not too distant future!)
    Solved!
    Go to Solution.

    I am indeed in communication with Talk Talk but I also have a fault call logged with BT retail. It might not be the normal way of things but it's happened in my case. I think the fact the something failed during the porting of my number from BT to Talk Talk the process did not complete. So my number is still registered on the BT faults system. If I speak to BT customer services then they tell me to talk to Talk Talk but if I dial 151 then they are quite happy to assist. The same end result that I have to wait for Open Reach to resolve the technical issue in the exchange but it does help to get information from both ends so to speak.

  • Double-charged for Creative Cloud Membership - I need a refund!

    My student subscription was automatically cancelled and switched to a regular subscription. Adobe never told me, but I saw on my bank statement that I had been charged $24.99 instead of $14.99.
    When I first contacted Adobe and asked for a refund, the customer support rep told me to simply cancel my old subscription and create a new student subscription with my student account. I did this, and then I was charged a FURTHER $14.99 under this new subscription, for the 'new month' that I had already been charged for (that was the original $24.99 payment).
    I have now tried twice to contact Adobe's support service, and both times I have heard excuses such as 'There is a technical fault with our systems - when I try to refund you $24.99, it only lets me refund you $14.99' or 'I will escalate this to a higher team member'. I have yet to hear back from Adobe and it has now almost been a month since the double charge, and I am worried I am going to be charged AGAIN (or worse, twice again) in the next month if I don't get this resolved.
    Please assist, and in future, please tell your customers before you start charging random balances to their credit cards.

    Hi aagirlz
    An email is sent 30 days prior to the annual renewal date with details of the renewal price.  Sometimes this might go to your spam/junk folders so it's worth checking there.
    When you signed up for Creative Cloud at the promotional price, the offer terms would have explained that the promotional price is valid for 12 months and then you renew at the standard price for that plan.
    The current student/teacher offer terms can be viewed here: Creative Cloud free trial & plans : Adobe Creative Cloud
    Kind regards
    Bev

  • A Tale of Woe --- Infinity Installation

    It's now over a month since I originally ordered infinity and telephone with BT, and I have neither - both have never worked at all. There have been multiple failings on the part of BT, from two engineer visits (who failed to properly document the fault) and the technical faults team (who did not listen to me, did not record information properly and did not properly assess the fault).
    I've been very patient and polite throughout the whole endeavour; however I’m now being told that I have to wait another month to have my broadband and phone line installed. This is not acceptable, and is over 2 months since I originally ordered! If BT had listened to me, or functioned in any type of efficient manner, my situation would now be resolved. I can't even find the correct place to document a complaint, so public is always best.
    Timeline.
    14/12/2013. Ordered Unlimited BT Infinity 2 and phone line. THIS IS A COMPLETELY NEW INSTALLATION. We had just moved into a new property, and have NOT had a broadband or telephone connection before at a previous property.
    24/12/2013. Engineer arrived to install broad & phone. He failed to get anything (either phone line or broadband) working. He said that there was an issue with PCP. The line had been set up on the incorrect "green box" - one that was over a mile away, instead of the box just down the road from us. He said, it looked as though the line had been transferred from the previous owners to us, instead of being set up new. He said that he would report this back to BT, as it required an Openreach engineer to sort it out. HE DID NOT DO THIS.
    27/12/2013. I called BT, and went through an automated system. This tested the line and found a fault on the line, generating an automated response for the fault on both the phone line and the broadband.
    27/12/2013. I called BT again, as I was sure that I should explain what had happened with the engineer (and explain the problem with the PCP) - I was confident that the automated system would not be enough to get this problem fixed in the most efficient way. I was told that a general fault had been found in BT's network, and that it would be fixed on the 06/01/2014. Instead of listening to me about the issue with the PCP (which had been explained to me by the engineer), the CSO bluntly refused to take the issue further, stating that it was a "general problem in BT's network" that would resolve my issue once dealt with. As above, this is NOT a BT network problem, it is a problem that is specifically to do with the property and how it's been routed. I was told that if it did not resolve the problem I would be entitled to "compensation" - which I am now due. I specifically asked the CSO to make a note of this on the file.
    02/01/2014. The Broadband fault was closed with absolutely zero feedback to myself or anyone looking into it.
    02/01/2014. I contacted BT via chat so see why the broadband fault had been closed when it was not working. I was told that the broadband would not work with the phone line error. No explanation as to why it had been closed was forthcoming. CSO was blunt and unhelpful.
    06/01/2014. The Openreach engineer arrived. Lo and behold, he told me EXACTLY the same thing as the previous engineer - the whole set up from the beginning was incorrect. We have been set up on the wrong PCP, and the line needs to be set up again from the sales end. He did a 5 minute line test and then left. I had to wait 10 days, for a 5 minute chat to tell me something that I already knew, and that, had the CSO I spoke to on the 27th listened to me, would probably be fixed by now. THE ENGINEER DID NOT REPORT THIS.
    07/01/2014. Once again it was up to me to contact BT to have the matter resolved. Spoke to tech help and requested that this matter be looked into urgently. I was told that the engineers marked the fault as fixed – contrary to what the engineer himself told me yesterday. Apparently this “fault” needs to be sent back AGAIN to the engineers to get reinvestigated, and I would be contacted in 24 hours. I said that I would like to hear back within one hour (as I just keep getting fobbed off), and the CSO “Ratna” agreed that I would be contacted at the time specified today by them or their supervisor. The call-back came (2 hours late), which was then apparently too late for the CSO to contact the relevant team and hear back from them today – so they will be calling me tomorrow. BT has now agreed that there is a “cabling issue”.
    08/01/2014. Had a call from BT at 1pm today – unfortunately this was during my lunch break and I missed it. No message was left to inform of what it was regarding, or what the call-back number was.
    08/01/2014. Spent half an hour in a queue waiting to speak to a chat agent only to be told (when I reached number 1 on the queue), that the session had been cancelled as there we “no agents available”
    08/01/2014. Went through the chat queue again however Ratna had apparently gone home for the day, so I spoke to Sanjog instead. I was then told that the engineers need more time to check the fault and that I would get a call back tomorrow. Sanjog then proceeded to reject the “cleared” mark on the fault (again?), and tell me that the engineering team close at 5 so he would be unable to contact them now. 
    10/01/2014. Didn’t get a call back yesterday, so spoke to chat again today. I was told that the line was connected to the wrong distribution point (as I told the BT on the 27th December), and that the technical faults team would be unable to deal with it. I was then told that I would need to speak to customer options, and that they would need to place a new order for the line. The CSO on chat, then called me to transfer me to customer options. After about half an hour on hold, I spoke to the same CSO, and was told that customer options would actually be unable to deal with it, and that she would need to send an email to the engineers and that they would be contacting me directly today.
    10/01/2014. Spoke to the sales team this afternoon who went through the process of setting up a new order. I was told that I would need to wait until the 27th January for the engineers to come out to install the new line. Half way through setting up the order I was put on hold and the line cut out after about 10 minutes.
    10/01/2014. I expected an immediate call back to complete the order however this did not occur. Instead, it was left up to me to call back and spend an hour on the phone trying to find someone to complete the order. I eventually found the same operator who completed the order for me. I was then told that I would need to wait until 25th February 2014 for the new line to be installed. I said this was not good enough (and she agreed) as it was nearly a month since placing the original order, so she sent an “email” to her manager, who would call me back to arrange a much closer date for the installation.
    14/01/2014. I never received a phone call from BT, so it was once again up to me to call and explain the same thing again, to try and have someone bring the installation date forward. I spoke to order management who (once again agreed) that the time I had been waiting was beyond ridiculous. So had to “email” an escalation claim to OpenReach in order to try to get that date pushed forward, which she did.
    16/01/2014. I actually got a call back from BT! However, it was simply a rejection message “All engineering resource in your area has been allocated to work on repairs to the network as a result of the recent bad weather across the uk”. So they were unable to bring the date of the appointment forward. I find this hard to believe that BT cannot spare one engineer for < 1 hour to install a new line for me, given the huge amount of time it’s taken to get to this point.
    Summary of Failings:
    I was told what the issues were by two separate engineers. A new line had to be installed to the nearest PCP by placing a new order with sales. Neither properly documented this with the faults team or followed up on what needed doing. It was left up to me to try and explain.
    The faults team categorically dismissed everything I said, and did their own thing. By following that processes, it took over 2 weeks for the original fault with the line to be discovered. If either the engineers had properly documented the faults, or the faults team had listened to me at the very beginning of the process, the new line would have been set up, and I would now have broadband.
    On multiple occasions I did not receive call-backs that were promised and it was left up to me to contact BT. This was a failure on all fronts, technical support, engineers and sales were all supposed to call me at some point, including management, supervisors and CSO’s. This is a failure from bottom to top.
    All correspondence between different teams appears to have been completed via email. I asked on multiple occasions to have the matter resolved there and then, and was always told that it would take 24 to 48 hours to complete. This is ridiculous that apparently the teams have no direct line of communication. It would have taken a 5 minute conversation with the correct person to sort out the entire mess.
    What Now?
    So, who do I contact to complain about this? I've had enough of the useless chat & telephone CSO's, and I'm not going to wait 14 days for a response from a letter. Does BT not have a complaints email address?

    Why is so hard to complain to BT?
    I just went round in circles with a chat representative who categorically refused to put me on to their manager. It states in BT's complaints procedure that:
    "We aim to resolve your problem to your complete satisfaction as quickly as possible. If we can't resolve your problem immediately we will agree a course of action with you."
    I've now been waiting 3 days to be contacted via the forums mods. I would hope that this has been processed as an "expedite" case, due to the fact that it's been over a month since the original order was made. This is neither quick, nor satisfactory.
    I just want to speak to a manger who has the ability to do something. I'm  absolutely fed up of being fobbed off by CSO's. Take a quick look at the chat transcript below if you fancy a lesson in how not to deal with a customer who would like to complain. . .
    *Transcript Removed.
    The "complaints specialist" CSO above did absolutely nothing to resolve my complaint and then closed the chat session!
    This is seriously bad practice ^^ BT's complaints team are not even following their own complaints guidelines.
    I really hope that this is an isolated case. If all cases are dealt with such disdain then BT will be suffering a Class Action Lawsuit against them in the near future. I've now wasted such a huge amount of time trying to get this issue sorted satisfactorily and not one single person in BT cares.

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