Telus email settings for phone with T-Mobile SIM

Question

Hello,
I have a Q10 that is normally on the Telus network.  Spending time in TX I've unlocked the Q10 and installed a T-Mobile SIM.  Great.  Got a TX phone number and BBM and web browsing work perfectly.
But.  Although my Telus email accounts make all incoming email available on the handheld, I cannot send email through the Telus accounts.
For reference the accounts are setup as:
(These are the default settings inserted automatically when I setup the Q10.)
  Username:  [email protected]
  Email Addresss:  [email protected]
  Server Address: imap.telus.net
  Port: 143
  Encription: Off
  IMAP Path Prefix:  [blank]
  SMTP Username: [blank]
  SMTP Server Addresss: smtp.telus.net
  SMTP Port: 587
In searching for a solution I found this (outdated?) KB article KB33691 which notes at the bottom that the settings only allow outgoing mail when connected to a Telus network.
What settings do I use to allow incoming and outgoing Telus email when connected to a non-Telus network?
Solved!
Go to Solution.

Answer 1

Hello FYIP.
Okay, I thought there must be some sort of magic or secret setting.  I called Telus as you suggested and within 10 minutes the tech support guy solved the problem.  He looked on some list and confirmed that the standard settings should work fine for T-Mobile.  He then advised me to delete the affected Telus email accounts on the Q10 and recreate them again.  All defaults were accepted.   Exception was fields where a password was required and auto-populated he told me to erase and retype the password.
Voila!  All is good.  Outgoing and incoming mail work just fine.
Way to go Telus.  Count me as another satisfied customer.