Terrible experience ordering

Hi,
I'm having a terrible experience for ordering Adobe Creative Cloud here in Belgium.
First I made a pre-purchase got an e-mail this morning that my order was cancelled due to a credit card reason but no more explanation.
Made another error but got a few times an error, the fourth time when changing the abbreviated word for "street" which was "str" to street it worked but the order doesn't get validated.
I called local support to verify and it got status manual, they advised me to cancel the order and to enter a new one. So that's what I did, i called support again and they told me it has the manual status again. They cancelled it again and told me to wait for an hour to place a new order. That's what I did but still the same, they told me to try with my wife's card. Result was a little bit different, got an e-mail back in 15 minutes that this one was also not accepted.
So I called regional support (UK) because local one was closed already. There was a helpful lady who tried everything but couldn't help and she told me she would create a case and gave the case number to me which was #208330874. She told me she would transfer me to a technician,this guy didn't understand well English and beside that he said only ": sorry can't help you call back later on Monday....
Guys this is so terrible, an ordering system that is just not working and is not informing on the real cause of the problem. I keep turning in circles. I did verify everything on my side but everything should be fine.
Adobe please fix this asap and give at least the reason why an exact reason why a credit card is rejected otherwise it's like running in circles getting nowhere. Took me a whole day already and still have nothing but "not accepted" ones.
So once again, please fix asap !

Don't think chat support will be of any help. The only info i will get from them is that it needs manually to be activated and I will need to wait until Monday.
As told above I contacted the company of the credit card and those ones told me everything was ok with my balance and credit. They looked at the orders that were submitted and saw the one from Adobe was rejected because of an invalid expiration date of the card although the correct one was submitted when ordering (May 2015). In order to test an issue with my card I placed and order in the Google play store and that one got through without any issue. The credit card company saw that as well and said this was an another indication that there was nothing wrong with my card.
So followed up what Gautam asked and result is that there's no issue with my card. So perhaps wrong data is transmitted from the Adobe said. It could eg be that month and year are swapped thus resulting in the error. Date notation is different between US and Europe. US is I guess Year/Month and Europe is Month/Year.
I don't get it why this is going wrong now i previously placed orders already with Adobe with the same card and got no issues, i'm clueless and hope this can be solved asap because it's frustating.
If needed I can send document scans of whatever to proof this is no cause of fraud or whatever but that will need to be done via private mail.
Don't think I can do much more now than hoping Adobe get this resolved...

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My terrible experience of joining BT

I thought I would share with the forum my terrible experience of joining BT. Below is a copy of the email I have sent Warren Buckley, Managing Director of BT Customer Service.
What was your experience of joing like? Better than mine I hope.
Dear Warren,
I want to let you know what a terrible experience I have had joining BT, I have only been a customer for 2 days and already regretting moving provider.
* I placed an order for the full package via BT online on 11/08/13. My order reference was BTCOMxxxxxxxxx. My landline number is 01100000000) I ordered the full package, landline, Infinity Fibre BB and BT TV with BT Sport.
* I received a confirmation letter of my order on 13/08/13, confirming the phone line would be connected 12/09/13, great news.
* I received an email requesting my MAC code on 13/08/13 which I replied to with the code the next day (included below)
* I called BT Care the week before my phone line activation date to confirm when delivery of the TV and BB equipment would be made. I was told it would arrive on 10/09, the equipment did not arrive.
* I called BT care again and was told the equipment would arrive on the day of activation, still nothing.
* I called several times yesterday and today and was promised that the 'offline' team would call me today to schedule delivery of my BT TV box by Saturday 14th before 1pm. No call was received.
* I spoke to the BT care team who advised that something had gone wrong with my order and it needed to be replaced. It would now be installed on 04/10. Further as the order had been replaced through the call centre I would not be able to claim the Sainsbury's voucher.. Also I needed to call back with the below MAC code as it couldn't be found.
The key reason I choose to move to BT was for BT Sport. I will not be able to watch the first Bath Rugby home game of the season tomorrow being shown on BT sport, getting out of the house isn't an option due to the recent birth of our lovely 10 day old boy. In short BT has ruined my weekend and wasted a great deal of my time.
Please can you confirm how my experience can be dramatically improved ASAP as I am highly dissatisfied. A good start would be enabling my account so I can watch the match through the BT sport app on my mobile phone. I have registered a complaint with the care team and been made aware of a 10 day SLA for contact to be made with me to discuss.
Regards,

Hi Stu8288
Sorry you have had such a poor experience when trying to join BT.
Can you fill out the contact us form in my profile, you can find it in the section 'About Me'.
Let me know when you have filled it in.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Yoga 2 Pro - Broken in less than a year - A terrible experience with IdeaPads

Hi guys!
I'm hear to tell everyone about my pretty terrible experience with Lenovo and my Yoga 2 Pro IdeaPad. It's not a review or anything but more of a forewarning to those who are thinking of buying from Lenovo.
I'm also here to help others out in my situation, that is, if you are stuck with a half broken (or in my case, completely faulty) laptop and Lenovo won't help you out (fixes are in italics).
The beginning
So I bought a Yoga 2 Pro at BestBuy in the USA about a year ago. I live in Australia so I asked about international warranty and they said that the notebook is covered by international warranty.
The day the screen flashed black and white
About a few months in the screen began flashing black and white rapidly (it goes from black to white about twice a second) for about 30 seconds to a minute. I found that you can stop this from happening if you open and close the lid a couple of times. Not really a big issue unless you set your laptop to go to sleep/shutdown when you close the lid. I don't so everything was fine.
The day the Wi-Fi NIC stopped working properly
So then a couple of months after that my Wi-Fi began to play up. I recently found out that you can prevent this from happening by ensure that you don't put any pressure on the sides of the base of the laptop (Eg. don't put your elbow on the side of the laptop and hold your head up with the same elbow).
I also worked out a while ago that you can get the Wi-Fi to work again if you go Right click Wireless Icon->Network And Sharing Center->Change Adapter Settings->Right Click Wi-Fi->Disable it->Renable it
Here comes the bad stuff...
Screws began to fall out
So then the screws began to fall out. I screwed a couple back in when they were wobbly but they eventually fell out without me realising. This suggests that the screw holdings have poor quality threading and as a result the screws begin to fall out. I now have 5 out of 11 screws on the backplate of notebook.
And also the screw holdings.
Yup, the actually thing that the screw screws into fell out as well. About three of them fell out. I don't know how it could possibly do so but it did, it happened when I picked up my laptop from the desk.
And then the charger socket broke
I can no longer charge my laptop -> I now have a very expensive beverage coaster
So then the charger socket cracked in half too! Again, not really sure how it happened but it did, it might possibly be from the heat of the laptop causing the plastic to expand when heated and retract when cooled. I have the i7 CPU version so it may get hotter than normal.
The laptop no longer charges so I no longer have a laptop to use (I use my desktop to work (and occasionally my phone)).
Not to worry! I'll just make use of my international warranty...?
And then the customer service were not helpful:
And then they said I didn't have international warranty...
And then they admitted that I did...
And then they claimed international warranty does not apply in Australia...
So I emailed Lenovo customer service and they kept claiming that my notebook did not have international warranty.
I talked to Jessica, Jason, Jai, Jasmin, Jackie (why are there so many J's?) and Adam.
Eventually one of them admitted that I do have international warranty but it is not supported in Australia. How convenient for them.
The notebook has never been dropped
I am the only user of the notebook
The notebook is kept in a padded laptop bag.
I was very polite to customer service.
All I'm left with is a very expensive notebook that doesn't actually work.
As a result I can only strongly recommend that you avoid buying from Lenovo. I worry for those who have bought Yoga 3 Pro, with it's watch band design and all.
Here are some pictures I took a few weeks ago (I photoshopped the stickers out):
This is what the charger socket looks like now (Hard to take a good picture, sorry!) Note that it ha...
6 Missing Screws, 3 Missing Screw Holdings
This is what happens when you open the laptop
Hope that cuts down your options when you go out to buy a laptop! Have fun deciding!
Patrick.

PatrickS199 wrote:
Hi guys!
I'm hear to tell everyone about my pretty terrible experience with Lenovo and my Yoga 2 Pro IdeaPad. It's not a review or anything but more of a forewarning to those who are thinking of buying from Lenovo.
I'm also here to help others out in my situation, that is, if you are stuck with a half broken (or in my case, completely faulty) laptop and Lenovo won't help you out (fixes are in italics).
The beginning
So I bought a Yoga 2 Pro at BestBuy in the USA about a year ago. I live in Australia so I asked about international warranty and they said that the notebook is covered by international warranty.
The day the screen flashed black and white
About a few months in the screen began flashing black and white rapidly (it goes from black to white about twice a second) for about 30 seconds to a minute. I found that you can stop this from happening if you open and close the lid a couple of times. Not really a big issue unless you set your laptop to go to sleep/shutdown when you close the lid. I don't so everything was fine.
The day the Wi-Fi NIC stopped working properly
So then a couple of months after that my Wi-Fi began to play up. I recently found out that you can prevent this from happening by ensure that you don't put any pressure on the sides of the base of the laptop (Eg. don't put your elbow on the side of the laptop and hold your head up with the same elbow).
I also worked out a while ago that you can get the Wi-Fi to work again if you go Right click Wireless Icon->Network And Sharing Center->Change Adapter Settings->Right Click Wi-Fi->Disable it->Renable it
Here comes the bad stuff...
Screws began to fall out
So then the screws began to fall out. I screwed a couple back in when they were wobbly but they eventually fell out without me realising. This suggests that the screw holdings have poor quality threading and as a result the screws begin to fall out. I now have 5 out of 11 screws on the backplate of notebook.
And also the screw holdings.
Yup, the actually thing that the screw screws into fell out as well. About three of them fell out. I don't know how it could possibly do so but it did, it happened when I picked up my laptop from the desk.
And then the charger socket broke
I can no longer charge my laptop -> I now have a very expensive beverage coaster
So then the charger socket cracked in half too! Again, not really sure how it happened but it did, it might possibly be from the heat of the laptop causing the plastic to expand when heated and retract when cooled. I have the i7 CPU version so it may get hotter than normal.
The laptop no longer charges so I no longer have a laptop to use (I use my desktop to work (and occasionally my phone)).
Not to worry! I'll just make use of my international warranty...?
And then the customer service were not helpful:
And then they said I didn't have international warranty...
And then they admitted that I did...
And then they claimed international warranty does not apply in Australia...
So I emailed Lenovo customer service and they kept claiming that my notebook did not have international warranty.
I talked to Jessica, Jason, Jai, Jasmin, Jackie (why are there so many J's?) and Adam.
Eventually one of them admitted that I do have international warranty but it is not supported in Australia. How convenient for them.
The notebook has never been dropped
I am the only user of the notebook
The notebook is kept in a padded laptop bag.
I was very polite to customer service.
All I'm left with is a very expensive notebook that doesn't actually work.
As a result I can only strongly recommend that you avoid buying from Lenovo. I worry for those who have bought Yoga 3 Pro, with it's watch band design and all.
Here are some pictures I took a few weeks ago (I photoshopped the stickers out):
This is what the charger socket looks like now (Hard to take a good picture, sorry!) Note that it ha...
6 Missing Screws, 3 Missing Screw Holdings
This is what happens when you open the laptop
Hope that cuts down your options when you go out to buy a laptop! Have fun deciding!
Patrick.
Same issues with my Yoga, from India.
Screen (twice), wifi, charger and battery issues, SERVICE issues, no screws in the back...
Beside that my laptop USB and bluetooth is also not working and it is soo slow...
I just bought a non lenovo charger.
Yes and my laptop never left my office table.
I was hoping to fix it in Australia and I guess not.
Avoid by any cost Lenovo products!!! ZERO service.

I had a terrible experience with Verizon's buy back program

I had a terrible experience with Verizon's buy back program of old iPhone's when you bought a new iPhone 6 or 6 Plus. The general manager did a very poor job of handeling the situation, where can I file a formal review or complaint?

Schneiderhanj
I'm very sad to hear about the less than stellar experience you encountered at one of our store locations! I definitely can make sure your feedback is lifted up. What happened? Which location did you visit?
RuthW_VZW
Follow us on twitter @VZWSupport

I have lost my iphone 5 the day before yesterday,and have tried many ways to find it, but in vain. i wandered if there are some useful solutions to such kinds of issues, because lots of people have similar terrible experiences. many people lost their app.

i have lost my iphone 5 the day before yesterday,and have tried many ways to find it, but in vain. i wandered if there are some useful solutions to such kinds of issues, because lots of people have similar terrible experiences. in china many people have lost ihones, which means you also expose all of your information you have saved in iphones. this is dangerous,because criminals can take advantage of those information. i think apple should talke more measures to stop the thieves from using apples so easily.

cuz me too same case I have also I lost all my photos 800pics

Terrible Experience

I hate to be that guy, but after multiple issues with Best Buy's coupons, customer service rep, "Birthday coupons", etc, I have to say something.
I recently purchased (or tried to) a Netgear Night Hawk R7000 frome BestBuy.com and elected for store pick-up (something I need today because my router is on its last leg) and used a 10% off coupon. The nearest Best Buy near me closes at 8PM, so I figured ordering this at 5 PM would mean that I get it today, but I guess not. After waiting a couple of hours, I decided to check the website for my order status (I received a paypal confirmation with the order number) , saw that the amount had already been taken out of my paypal account, but the website could not find my order. So I decided to call customer service. Spoke with a tech named Sean, states that it is a "ghost order" and that I will need to wait 72 hours for it to drop off. Now, I dont know if you're familiar with Paypal, but that means I wont get my money back until next week! Terrible, but I get it, system glitch, that's fine. I decided to order it again as this is something I need and tried using my coupon, but it states that its already been used . Decided to call once more in hopes that I can somehow get that reset or get another coupon generated for me, spoke with a rude rep who transferred me to another rep, but this lady pretty much told me that there is no such thing as a movers special coupon nor can it be used online. We literally argued for 20 mins until she told me she'd look into it...was put on hold for awhile (honestly thought shed hung up) only to come back to tell me that my coupon is the reason why my order didnt work, since it couldnt be applied and that its for in-store only. What?! It did apply! Plus, Im looking at the d*mn thing and it has an online code! Argued again, she said for me to wait 48 hours and the system might see my order and I can procced to pick-up the item. At that point, I hung up.
Anyways, sorry for the long post, but mods, please reach out to me. I will give you my Order Number and please ensure that this order gets dropped. I will be purchasing this at Amazon instead. Again, this isn't the first time Best Buy had given me issues when trying to save a couple of bucks by using a coupon (Yes, I read the exclusions and ensured that the item I want is not part of it), but this will definitely be the last time I'll be purchasing here unless something gets changed. It's too bad, you and Frys used to be my favorite places to go to pick up tech related items.
Hate to say it, but I'll probably just use your store as an Amazon Showroom from this point on.

Hello Anothermike-
It definitely sounds like you’ve had a frustrating experience with our support teams regarding your Netgear order. I’m sorry to hear that what should have been an easy order process became so complicated.
It does look like the first order was a “ghost order”, which means that the system accepted the order and usually it will generate an order number, but it never makes it completely through the system. Since the order never gets fulfilled, your PayPal payment should drop off, unfortunately, we don’t have any control over how quickly they will drop it.
Regarding the coupon, I absolutely apologize that the agent you spoke with was uninformed about the moving coupons and how they work. As you were able to determine, there are versions of the moving coupon that work online and in-store, and it sounds like you were using the correct version. With the ghost order, the coupon would show that it had been redeemed, unfortunately, since we cannot see the ghost order, it’s difficult for us to determine if it’s been used or not on that order. I will certainly be documenting your feedback regarding this agent so that it can be addressed as a training opportunity.
Regrettably, your current order has already been picked at the store, so we are unable to cancel it. At this point, you have a couple of choices: you can go into the store to complete the order and then return it back to the store or wait 8 days without picking up the order, at which point our system will consider the order abandoned and cancel it. However, that would mean that it would take about 8 days for the order to cancel and then whatever time frame PayPal has to return your funds. My recommendation would be to stop in the store at this point.
I have some additional details for you, so I will be sending you a Private Message. You can check your Private Messages by logging into the forum and clicking on the envelope in the upper right hand corner.
I apologize for any inconvenience that this has caused you.
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

My Terrible Experience With AT&T Internet

Me and my family felt that an upgrade from our cable internet that is 15 megabits a second was needed so in january of this year, we made the switch. Talking on the phone to a representative, they said we could purchase a 20 megabyte a second internet plan, a bunch of movie television programs for free for making the switch, and a home phone line. The representative told us if 250$~ (not sure if this was the exact number) was going to be our total including tax and he said yes, we "would not pay a penny more". We decided to do the complete switch from cable, and purchased internet, TV, and home phone services from at&t. A few days after ordering, we called again to make ssure of everything and yet again, we were promised 20 megabyte a second internet. A couple days later, a technician arrives and yet again, my mother asks and makes sure if it's 20 megabyte a second internet. I get home from school to check out the new internet and I run a speed test. I remember being really excited switching from a sub par 15 megabit internet to a better 20 megabyte internet. The speed test ends and sure enough, it was 20 megabit internet. It astonishes that not one, not two, but 3 at&t representatives did not know the difference between a megabit and a megabyte. Not only that, but the initial representative that told us that the free movie channels that adds no cost for making the switch added a ton of money to the bill and it was much more than 250$ even after deducting those channels. We called again and say that we were lied to about the frree channels and about the bill. The representative said they were sorry and would remove the channels. They then said "how long have you been using at&t phone services?" we responded with around 10 years or so and we had just made the switch to other at&t services. They said they could give us a family plan of 30gb a month because we had been with them for so long. We responded that we did not want to do that because 2 of us 5 have unlimited data and we didnt want to give that up. They said we could get a family plan for only the 3 that dont have unlimited data for a cheaper bill than what we pay for the month. We were happy we had fixed the initial issue and we were being given these 30gb a month for a cheaper price. A couple days later, my mother tells me that in the bill they had charged us more than what were paying before the 30gb plan that was addded in when we were promised that it would benefit us and that it would be cheaper. We call again and have it removed and put it back to the way it was originallly. After all of this, there are still problems. The internet is awful. Not only was I immensely dissapointed that it was 20 megabits instead of the promised 20 megabytes (for those of you that dont know, one megabit = 1/8 of a megabyte so I expected internet that was 8 times as fast than what we received), but also, it was extremely slow at times. Skype calls suddenly drop, internet fails, netflix quality buffers, online gaming freezes. Everything is extremely slow. Even when no one is using it, it's terribly slow. We have called over 3 people in the last couple of months to try and fix this and everytime they come they say it will be better or it will be fixed. And even after they "fix it" the internet quality is still horrible. The most recent time that someone had come to our house to check out what's wrong, as I explained to him that while I would play an online game my ping would be very high. For those of you that don't know what ping is, it is the following: "The ping is the reaction time of your connection–how fast you get a response after you've sent out a request. A fast ping means a more responsive connection, especially in applications where timing is everything (like video games). Ping is measured in milliseconds (ms)". Now, ideally you should never have above 100 ping as that will make the game very choppy. So I explained to the guy who came to our house that my ping while playing these games could literally reach the thousands (keep in mind, that above a hundred is already bad and I wouldd reach 1 thousand). My mother asked the man if he understood what I was saying and he said "no". So apparently, the man did not understand what ping was. This isn't a videogame term or anything, it's used very frequently when performing a speed test or troubleshooting internet issues. You would think that a guy who works for at&t would know this. And I know you must be thinking that maybe when a lot of people are using the internet then the internet quality might suffer and that's why my ping is high. Well, even when no one is home and I'm the only one using the internet and every other computer is off or unplugged, the internet still has random spikes of horrid connection and my ping still spikes to 500 and up to 1,500. I have friends who have different internet service providers and don't have more than 30 megabits a second (I have 25) and do not suffer from any of these issues. I'm honestly very tired of all the problems that we have been having and the lack of knowledge that the at&t representatives have. As soon as our contract is over we will be making the switch to another ISP.

Hello, !
Thanks for posting. I'm sorry to hear about your recent experiences. We would appreciate the opportunity to remedy the situation, so please click here to send us a private message with your contact information, the best time to reach you, and a brief summary of the issue.
You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns.
-Mariana

IPhone 6 Plus - what a terrible experience - Preordering and waiting on release day.

Long story, here goes.
Attempted to order the phone right after 3am EST - logged in at 2:55 EST - phones already available to order, so that was early. Was able to snag a iPhone 6 Plus 64gb in Grey. Date says 9/19 deliver by. Get my confirmation email 3 hours later - has a date of 10/14. Canceled my preorder same day as I was shown 2 different dates. So I decide to get one on launch day (9/19).
Wait in line at the West Chester OH (Tylersville Rd.) Verizon store. Was #31 in line, wait 2.5 hours just to get in the store, then have to wait for another hour before I can go up to the front to actually pick out a phone to order. Again, 6 Plus 64gb in Grey. SOLD OUT. No communication whatsoever from the staff to people in line or waiting that they were out of stock. I ask about 16gb and 128gb. None in Grey at all. Was told differently by a manager that there was additional stock for the 16gb and 128gb when I had just been told that no Grey models were in stock at all for the 6 Plus. One person did happen to nicely check other stores, but all locations were sold out of that model. Wasted 3 hours of my day when I could have been told 2 hours prior whether enough stock would be available. I seemed to be the only person not to get a phone up until that point, and I was only the 31st person in line. A little communication would have went a long way on both the preorder and the actual launch day process. So now I can't even order one and have it arrive by October, which is a joke in my opinion. I guess I should have kept my preorder active, but what to do when you are quoted two different dates? Verizon has really dropped the ball here and I will be looking into other competitors in the meantime.

Hi zharvey85,
I truly apologize for your experience at the store. However, we provided the pre order as a way to avoid needing to go to store as inventory availability are subject to change without notice. The pre order secures the device and the other email was for the shipping information. Perhaps you can re order the device online to get the ball rolling for you to get your iPhone 6 plus as desired as opposed to going to the store of which inventory can change depending on the availability.
Thank you!
EdW_VZW Follow us on twitter @VZWSupport

Terrible Experience With Lenovo X200

Hi,
I was wondering if anyone has had any similar problems with their X200's as I have because Lenovo customer service has been absolutely terrible so far and I have no idea what to do.
First of all, when I first received my computer there was a big gap between the plastic bezel/border of the LCD and the screen itself. Second, I had a couple dead pixels and some other weird brown spots that seemed to get worse every week (maybe dirt getting inside the gap?). Third, ethernet cords would not fit into my ethernet jack (it would not 'click' in). Fourth, the feet of the laptop were not level with a flat table and the laptop would rock when I typed on it. And finally, the lid does not close properly... it seems like its curved.
The problem is that I am a university student and I want this laptop to last for my entire undergrad. I bought a Lenovo because I heard it was the best quality I could ever get, but so far I am very dissapointed.
When I first got it, I immediately tried to return or replace it. I was told by customer service to fax in some information/receipts to them. I did all of that but I never got a response. I remember that I called in many times, but I was still never able to get a replacement. After it had been 21 days, apparently I wasn't allowed to return it... even though I had tried to return almost everyday before then. Also, I live in Canada and it took over 7 weeks just to receive it in the first place. And as I said before, I am a university student, and this was the only computer I have so I couldn't go computer-less for 7 weeks. So, at that point I decided to give up with customer service and continue with my studying.
After my school was over, my only option was to bring it in to a warranty service provider because customer service said that the repair depot did not have the parts. I went back home in the summer (to a pretty remote place of Canada) where there is only one service provider (who was not a Premium Partner). They attempted to fix everything, but the fact that they are not premium service providers really shows... They replaced the screen, but the gap still exists and they said it cannot be fixed (which makes me think the screen will just fail again) and the bezel that they replaced anyways is clearly scratched. They replaced the motherboard to fix the broken ethernet jack as well, but they scratched my computer all over in the process, which is really frustrating. On top of that, they gave it back to me half falling apart with the keyboard tray not fit in properly, a bunch of loose screws, and the lid unable to close. I had to go back to them several times just to fix these problem. Now, I can still see components of the computer underneath the keyboard (that I never noticed before) which probably renders the drip-tray somewhat useless. Also, there are now little wires that run alongside the metal hinges of the LCD that are slowly being cut away everytime I open or close the lid. I never noticed theses wires before either.
I'm done dealing with these "service providers" so I called customer service again. They said that they will not return or replace the computer because it is well past the 21 days. The only way I can get a chance of getting this fixed would be to send it to the depot, which would take over 5-6 weeks I'm sure. As I said before, this is my only computer, and I am taking a summer distance education course, so this is not an option. Plus, I am very skeptical that they would actually fix anything anyways.
Is there anything I can do at this point? It was Lenovo's fault I wasn't able to return it in the first place when I actually had the time to wait, but they still won't give a replacement... Does any one else have this gap between the LCD and the bezel, were you able to get it fixed?
I'm considering just taking a loss and selling this on eBay so I can buy a Dell like I always have before because this is definitely the worse computer I have ever owned. Sorry for such a long message, and thanks to anyone who actually reads it all. Any input is appreciated.

Dsp4,
I'll try to help. Please send me a private message with your contact information - name, address, phone, and also the model and serial from the bottom of your system.
Please give us a couple days to research the case and get in touch with you to work out an appropirate resolution...
Apologies for your experiences thus far...
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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MyFICO Terrible Experience

I called in to myfico customer service today to discuss why my Experian score has not updated in 2 weeks. I explained there have been increases in credit lines and new accts added. Multiple triggers. Equifax and Transunion updated right away, Experian not so much.
The rep I was speaking with went on about how its Experians responsibility to send them the update. I explained to her that I pay myfico, it's their responsibility to get me what I pay for.
I then tell her my monitoring service with credit check totals updates with no problem. So there is no issue with Experian. The rep puts me on hold, comes back and say - we've been noticing that if a customer has Experian monitoring in addition to myfico, Experian does not send updates regularly. Corporate sabatoge! LMAO....
I told her that was a poor excuse to use and I signed up for the other monitoring service just short of a week ago. There is no funny games being played, just poor service from her. I canceled my myfico subscription right after the call.
Terrible customer experience.

this has been addressed in your earlier post.
Your bill shows you were paying for insurance
A stolen phone is blacklisted and can never be used again.
Only the user (you) knows the screen unlock code and Apple ID password . ATT NEVER has this information, never ever. So they could not have unlocked your iPhone.
If you had find my iPhone active, or used it to track and lock your iPhone, it would be bricked now and not usable by the thief.
You initially suspended your phone. This is good for 30 days, after which it is automatically re activated.

I just want to share my experience or rather terrible experience with apple service.....I am soooo disappointed with the apple customer service at the local store in Tampa......every time they give u an appointment and make people wait for hours......ther

I am soooo disappointed with the apple customer service at the local store in Tampa......every time they give u an appointment and make people wait for hours......there was some cosmetic problems with the screen of my Mac book pro....they replaced it but the computer would not turn on....and btw when I went to pick up my computer the representative handover my computer to another guy without checking his id who was there to pick up his phone.......then I had to take it back second time this time they messed up my iWork...I took it back but they couldn't retrieve my history of purchase of iWork...and then when I installed the iWork at home...none of the applications is working.... .I will have to take is back fourth time.....I loved apple products but may be not anymore.......

Other than what Shotist007's remarks (which solves nothing) your experience is not common. First I would speak to the store manager to get things rectified for you. If that doesn't work out then I would contact AppleCare and speak to a customer service representative and complain via that venue.

Never buy a Sony Ericsson for it's Customer Service ? What do you think ?. Terrible experience.Please advise.

Hi , my name is Jomon Philipose . I am from Bangalore and a victim of poor workmanship and service of Sony Ericsson C905A. It was not even 6 months that the camera , for which I bought the set showed it's true colours. "Open Lens Cover problem in Sony Ericsson phone". Yeah , just try and put that on Google and see the number of negative matched results for it !!!!!!. Guess should have read the reviews for Sony Ericsson before spending 12000 INR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.It's not only your hard earned money but the free frustration that you get for no fault of your own .. Taking it to the service centre is the only option where they tell you to repair it in 7 days but takes 2 weeks forcing you to buy a new phone if you do not have one. Forget all the re syncronisation and setting that you have to do about it, and think about the responses that you get from the Service Centre , in do not know what language. Caution : If you talk to them for more than hour it's hazardous to your spoken English .
All you get to hear is the recorded tone of "Please wait for 48 hours " Even after you call them after 2 weeks!!!!!!!!!!!!!!!!!!!!!.
No response to the Work Order complaint (SE311SS211175) what so ever . This is a crazy customer service !!!!!!! . I will definately never buy a Sony Ericsson no matter how good a phone reviews are . Neither will let anyone whom I know buy it and put in best efforts to awaken them !!!!!!!!!!!!!!!!!!!!!!!!!! .
I have logged innumerable complaints at with Legal Feedback , Media Feedback , send an email to [email protected]@support.sonyericsson.com>
Don't believe me ? , well you would have if you had heard the conversation with the Shrishti Services guys who tells me that neither " can they give the phone on time " or " Will they return it to me unrepaired!!!!!!". At one point of time I thought , the phone was Sony Ericsson's intellectual property!!!!.
My phone is under Warranty . I am being told by the Sony Service Contact Centre guys over and again that my phone is not liable to change WO Number : SE311SS211175 old Work order : Se311SS210347. Request number for the replacement of the product
90599712.
They tell me I cannot speak to the escalations manager . Neither can I escalate it .
Is it that all I have to do is keep on waiting without my phone ?. It's been the 17 th Day now . I am sure it is going to take a lot more time . They shamelessly said 8 more working days yesterday lol!!!!!
I am definitely seeking help from the Consumer Court of India .
Guys ,lucky you if you had not to face the Customer Service Centre especially in India , or else may God help you .
I really want to hear from the people who actually think there job is "Customer Care" and they are been paid for it coz I am still without a phone.

If you think you are lucky go ahead and buy it,maybe by this time you could have already bought it coz God forbid something happens to it, you do not have a good customer service to support it. After getting my phone back , not surprisingly again for the 4 th time the camera stopped working . It's a faulty product altogether and I do not want to go through the pains again to go through them . They are supposed to check the set again within 90 days from the time , the repair was carried out. But you know what I have given up on them as my work does not allow me to keep my phone away for a long time .
It would be a real pain in the place you know where . All my research for buying a good phone at competitive price went straight into the gutters .
. I would rather buy a new phone than going through the same process again for the 4 th time. And that would not be a Sony Ericsson for sure. They simply wouldnt agree that it is a faulty set and give me all kinds of stupid excuses like your phone has been used for 11 months and all . I have a question for them do you really spend thousaands for a just a phone only for the features or the peace of mind as well. Cause this one has definitely not brought peace to me . I mean c'mon 4 th time, same problem!!!!!!!

My ongoing terrible experience with Verizon.

Let me start from the very beginning. On May 24th 2013 I moved from apartment #814 to apartment #1611 in my current building. Being the organized individual that I am I called verizon about 2 to 3 weeks prior to my move to schedule a technician for that day to come transfer my service. Seems simple enough, its not.
On my 23rd, I recieved my first reschedule call from verizon. They informed me that they were having "engineering" issues and that my new date for a technician would be June 15th. Well thats just ridiculous, I planned on calling them tomorrow to get everything sorted out. To my astonishment Verizon called me the next day before I could call them. I assumed they were calling to correct their mistake, however, i was flabergasted to find out that they couldnt install my fios on June 15th but would need to reschedule to June 30th. One thing I forgot to mention, was that in both cases, these were messages left on my answering machine, where mind you, Verizon had the wrong apartment number.
I got home that night and called Verizon. After spending over a half an hour on the phone with the customer service representative, they asked what time it was where lived (ridiculous considering they have my address). After telling them the time I was informed there was nothing they could do as the offices in my area were closed.
Now we get to the first good sign in an otherwise gloomy story. The next day i spoke on the phone to a wonderful woman who promised to help me. After she was locked out of changing my address by the verizon system she decided she would just cancel the order and place a new one. I wasnt super pleased about this as i would now have to sign up for a 2 year contract instead of just continuing with my old one, but I need the service so i agreed. She fixed my address and set me up for a technician to come out to my apartment on June 5th. FInally some good news.
Guess what? on June 4th I receive a call from verizon informing me that they would need to reschedule for June 11th. Ugh again, this is getting to be absurd. Little did i know it was just the beginning.
On June 9th, i got a call from Verizon confirming my appointment for June 11th from 1-5. On June 10th i got a call from Verizon confirming my appointment for June 11th from 1-5. On June 11th i took a half day from work and sat at my appartment starting at 12:30pm.
At around 4:30pm i decided to call Verizon and check the status of the techician. After 20 or so minutes on the phone with the customer service representative I was told that there are notes on my account that someone was supposed to call me that morning to reschedule my appointment for the 24th of June.
Unbelievable, now not only had Verizon reschedule my appointment for the fifth time. But they forgot to call me costing me time that I would otherwise be paid for. So after calmly expressing my frustration I decide to try and work with the customer service representative to figure out what is going on and why i keep getting rescheduled.
We spent about an hour on the phone with her talking to the service people in my area and then relaying the message to me (verizon wont let you talk to the service center directly). The reason they kept giving was "engineering" and they need to install fios in the area.
I have a couple problems with this accessment. Number one, I had fios that worked just fine in my apartment 8 floors down. It worked up to the day they turned it off. Now, why couldnt a technician just turn it back on in a different apartment? I had all of the equipment already. Number 2, if they are working on the system, does everyone in my building lose fios? Do they just have the old version? Frankly, hook me up with that old stuff, i dont care, i just want some internet. Number 3, maybe fios isnt in the whole building? nope, you would be wrong again, it is. All of my neighbors on my floor seem to have great working fios. Why just my apartment.
Anyway, my troubles still continue as I am now scheduled to have a technician come out on June 24th. My one month aniversary without service. Thanks for the wonderful present Verizon. I hope you dont stand me up, again...

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

My terrible experience with Apple's costumer service (PLEASE READ)

I have been a loyal customer with Apple and iTunes for about 6 years now. Being a lover of music I always tried to avoid downloading it off the Internet because I believed in supporting the artists and supporting things like iTunes for selling their music in a fast convenientway. About 2 months ago my younger brother wanted to start buying content off of iTunes on our family account, but couldn't because there were already 5 computers authorized on it even though there should only be 4. We looked through all of our old computers but couldn't find the one that was still authorized and not being used. We tried to de-authorize all the computers on the account but we're told that we had to wait a year before doing so (which by the way is extremely inconvenient and completely pointless in my opinion). In order to fix this problem I decided to create my own account so that my brother could take my place on the family one. After a couple of days of buying/listening to music on my new account I ran into a problem. About 500 of my songs plus a lot of other content could no longer be used because I was no longer authorized on the account that I bought them on. Being an optimistic person I assumed that Apple/iTunes customer support/service would be able to fix the problem easily. I went to the site and found it difficult to find any information relating to my problem or to find a number I could call. When I finally found a number I called it and to my surprise found myself having to speak commands to a machine (which by the way is the last thing people want to deal with when they need assistance, and it is very frustrating). It took me 7 tries to finally get through to someone because the machine had no idea what I wanted and kept hanging up on me. I talked with a customer service representative and explained the situation to him. I then asked him if he could possibly de-authorize all the computers on our family account, and he said that he could not and provided no explanation as to why. So then I asked him if he could transfer the content that I paid for on the family account to my new account and he said no. Finally I asked him if there was anything he or I could do to fix the problem and the only thing he suggested was that I'll just have to buy all the content again on my new account. I told him that was about 500 songs, 10 TV series, 10 movies, 9 audio books, and about 25 apps, which would probably cost around $1000. But he just repeated that there was nothing he could do. I was so disappointed with the lack of helpfulness from their customer service and with the way I was treated that I will no longer purchase music, movies, TV series, or anything that isn't an app from the iTunes store. I spent about 5 days replacing every song I could no longer listen to by downloading off the Internet. I even had to delete some of the songs because I could not find a downloadable version. They have officially lost a loyal iTunes customer and I hope this complaint will open their eyes a little. Thank you for taking the time to read this.

I realize the number I called was not for iTunes store support, but I thought that they would at least be able to help me or point me in the right direction.
Sorry, you knew that the number you called was not for iTunes Store support, but then you got upset because they couldn't help you? That seems rather unfair of you in my view. Not being party to the conversation and hearing what was said, I can't address the second issue of why they weren't able to point you to the form. Perhaps they did and you just missed it.
Again, this post will convey nothing to anyone who can do anything about it. If you just want to comment to Apple, use their feedback pages:
http://www.apple.com/feedback
If you want actual assistance from the iTunes Store, contact them via the form I linked to above. There is, again, no phone support for the iTunes Store. You can express your desire for such phone service to Apple via the feedback page, but it's highly unlikely that Apple will ever find it cost-effective to provide that.
Regards.

I just got a call that they will not deliver my washer today. Another terrible experience.

I bought a $1200 Samsung front loader from Best Buy 3 years ago that self destructed a week and a half ago. In spite of being under warranty, repair cost exceed buying new due to uncovered parts and labor. Live and learn. I ordered new from the website to learn that I had to wait almost a week for the first delivery window. I took the day off today so I could be here to receive it and learned only this morning that they will not deliver it, they don't have it, I need to reorder, and no one at Best Buy can help. I have been hung up on 3 times, transferred in circles twice, and told there is nothing that they can do. I am sitting here staring at a pile of dirty laundry and making the commitment to myself that I will not spend another dime at Best Buy (fyi, I typically spend between 3,000 and 5,000 per year there.) A company that treats their customers this way does not deserve to survive.

Hi there,
It sounds like your purchased content is not transfering via a flash drive. It may be easier to re-download this contnet directly from iTunes. Take a look at the article below for mor information.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
-Griff W.

Terrible experience ordering

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