My terrible experience of joining BT

I thought I would share with the forum my terrible experience of joining BT.  Below is a copy of the email I have sent Warren Buckley, Managing Director of BT Customer Service. 
What was your experience of joing like?  Better than mine I hope.
Dear Warren,
 I want to let you know what a terrible experience I have had joining BT, I have only been a customer for 2 days and already regretting moving provider.  
* I placed an order for the full package via BT online on 11/08/13.  My order reference was BTCOMxxxxxxxxx.  My landline number is 01100000000)  I ordered the full package, landline, Infinity Fibre BB and BT TV with BT Sport.
* I received a confirmation letter of my order on 13/08/13, confirming the phone line would be connected 12/09/13, great news.
* I received an email requesting my MAC code on 13/08/13 which I replied to with the code the next day (included below)
* I called BT Care the week before my phone line activation date to confirm when delivery of the TV and BB equipment would be made.  I was told it would arrive on 10/09, the equipment did not arrive.
* I called BT care again and was told the equipment would arrive on the day of activation, still nothing.
* I called several times yesterday and today and was promised that the 'offline' team would call me today to schedule delivery of my BT TV box by Saturday 14th before 1pm.  No call was received.
* I spoke to the BT care team who advised that something had gone wrong with my order and it needed to be replaced.  It would now be installed on 04/10.  Further as the order had been replaced through the call centre I would not be able to claim the Sainsbury's voucher..  Also I needed to call back with the below MAC code as it couldn't be found. 
The key reason I choose to move to BT was for BT Sport.  I will not be able to watch the first Bath Rugby home game of the season tomorrow being shown on BT sport, getting out of the house isn't an option due to the recent birth of our lovely 10 day old boy.  In short BT has ruined my weekend and wasted a great deal of my time.
Please can you confirm how my experience can be dramatically improved ASAP as I am highly dissatisfied.  A good start would be enabling my account so I can watch the match through the BT sport app on my mobile phone.  I have registered a complaint with the care team and been made aware of a 10 day SLA for contact to be made with me to discuss.
Regards,

Hi Stu8288
Sorry you have had such a poor experience when trying to join BT.
Can you fill out the contact us form in my profile, you can find it in the section 'About Me'.
Let me know when you have filled it in.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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    This is what the charger socket looks like now (Hard to take a good picture, sorry!) Note that it ha...
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    PatrickS199 wrote:
    Hi guys!
    I'm hear to tell everyone about my pretty terrible experience with Lenovo and my Yoga 2 Pro IdeaPad. It's not a review or anything but more of a forewarning to those who are thinking of buying from Lenovo.
    I'm also here to help others out in my situation, that is, if you are stuck with a half broken (or in my case, completely faulty) laptop and Lenovo won't help you out (fixes are in italics).
    The beginning
    So I bought a Yoga 2 Pro at BestBuy in the USA about a year ago. I live in Australia so I asked about international warranty and they said that the notebook is covered by international warranty.
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    About a few months in the screen began flashing black and white rapidly (it goes from black to white about twice a second) for about 30 seconds to a minute. I found that you can stop this from happening if you open and close the lid a couple of times. Not really a big issue unless you set your laptop to go to sleep/shutdown when you close the lid. I don't so everything was fine.
    The day the Wi-Fi NIC stopped working properly
    So then a couple of months after that my Wi-Fi began to play up. I recently found out that you can prevent this from happening by ensure that you don't put any pressure on the sides of the base of the laptop (Eg. don't put your elbow on the side of the laptop and hold your head up with the same elbow).
    I also worked out a while ago that you can get the Wi-Fi to work again if you go Right click Wireless Icon->Network And Sharing Center->Change Adapter Settings->Right Click Wi-Fi->Disable it->Renable it
    Here comes the bad stuff...
    Screws began to fall out
    So then the screws began to fall out. I screwed a couple back in when they were wobbly but they eventually fell out without me realising. This suggests that the screw holdings have poor quality threading and as a result the screws begin to fall out. I now have 5 out of 11 screws on the backplate of notebook.
    And also the screw holdings.
    Yup, the actually thing that the screw screws into fell out as well. About three of them fell out. I don't know how it could possibly do so but it did, it happened when I picked up my laptop from the desk.
    And then the charger socket broke
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    And then they said I didn't have international warranty...
    And then they admitted that I did...
    And then they claimed international warranty does not apply in Australia...
    So I emailed Lenovo customer service and they kept claiming that my notebook did not have international warranty.
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    I was very polite to customer service.
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    Here are some pictures I took a few weeks ago (I photoshopped the stickers out):
    This is what the charger socket looks like now (Hard to take a good picture, sorry!) Note that it ha...
    6 Missing Screws, 3 Missing Screw Holdings
    This is what happens when you open the laptop
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    Patrick.
    Same issues with my Yoga, from India.
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    Beside that my laptop USB and bluetooth is also not working and it is soo slow...
    I just bought a non lenovo charger.
    Yes and my laptop never left my office table.
    I was hoping to fix it in Australia and I guess not.
    Avoid by any cost Lenovo products!!! ZERO service. 

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  • I had a terrible experience with Verizon's buy back program

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    Follow us on twitter @VZWSupport

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  • Terrible Experience

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    Hello Anothermike-
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    I apologize for any inconvenience that this has caused you.
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

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    Dsp4,
    I'll try to help.  Please send me a private message with your contact information - name, address, phone, and also the model and serial from the bottom of your system.
    Please give us a couple days to research the case and get in touch with you to work out an appropirate resolution...
    Apologies for your experiences thus far...
    Mark
    ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
    Mark Hopkins
    Program Manager, Lenovo Social Media (Services)
    twitter @lenovoforums
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

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    Hello, !
    Thanks for posting. I'm sorry to hear about your recent experiences. We would appreciate the opportunity to remedy the situation, so please click here to send us a private message with your contact information, the best time to reach you, and a brief summary of the issue.
    You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns.
    -Mariana

  • MyFICO Terrible Experience

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    this has been addressed in your earlier post.
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    You initially suspended your phone. This is good for 30 days, after which it is automatically re activated.

  • I just want to share my experience or rather terrible experience with apple service.....I am soooo disappointed with the apple customer service at the local store in Tampa......every time they give u an appointment and make people wait for hours......ther

    I am soooo disappointed with the apple customer service at the local store in Tampa......every time they give u an appointment and make people wait for hours......there was some cosmetic problems with the screen of my Mac book pro....they replaced it but the computer would not turn on....and btw when I went to pick up my computer the representative handover my computer to another guy without checking his id who was there to pick up his phone.......then I had to take it back second time this time they messed up my iWork...I took it back but they couldn't retrieve my history of purchase of iWork...and then when I installed the iWork at home...none of the applications is working.... .I will have to take is back fourth time.....I loved apple products but may be not anymore.......

    Other than what Shotist007's remarks (which solves nothing) your experience is not common. First I would speak to the store manager to get things rectified for you. If that doesn't work out then I would contact AppleCare and speak to a customer service representative and complain via that venue.

  • IPhone 6 Plus - what a terrible experience - Preordering and waiting on release day.

    Long story, here goes.
    Attempted to order the phone right after 3am EST - logged in at 2:55 EST - phones already available to order, so that was early.  Was able to snag a iPhone 6 Plus 64gb in Grey. Date says 9/19 deliver by.  Get my confirmation email 3 hours later - has a date of 10/14.  Canceled my preorder same day as I was shown 2 different dates.  So I decide to get one on launch day (9/19).
    Wait in line at the West Chester OH (Tylersville Rd.) Verizon store. Was #31 in line, wait 2.5 hours just to get in the store, then have to wait for another hour before I can go up to the front to actually pick out a phone to order. Again, 6 Plus 64gb in Grey.  SOLD OUT.  No communication whatsoever from the staff to people in line or waiting that they were out of stock.  I ask about 16gb and 128gb.  None in Grey at all.  Was told differently by a manager that there was additional stock for the 16gb and 128gb when I had just been told that no Grey models were in stock at all for the 6 Plus.  One person did happen to nicely check other stores, but all locations were sold out of that model.  Wasted 3 hours of my day when I could have been told 2 hours prior whether enough stock would be available.  I seemed to be the only person not to get a phone up until that point, and I was only the 31st person in line.  A little communication would have went a long way on both the preorder and the actual launch day process.  So now I can't even order one and have it arrive by October, which is a joke in my opinion.  I guess I should have kept my preorder active, but what to do when you are quoted two different dates? Verizon has really dropped the ball here and I will be looking into other competitors in the meantime.

        Hi zharvey85,
    I truly apologize for your experience at the store. However, we provided the pre order as a way to avoid needing to go to store as inventory availability are subject to change without notice. The pre order secures the device and the other email was for the shipping information. Perhaps you can re order the device online to get the ball rolling for you to get your iPhone 6 plus as desired as opposed to going to the store of which inventory can change depending on the availability.
    Thank you!
    EdW_VZW Follow us on twitter @VZWSupport

  • Longtime customer - terrible experience with T Series over last year

     I've been using Thinkpads for for the last 15 years or so, since they first came out and have been a huge evangelist of them vs. other laptops. In the last year, I've lost almost all of the respect that had been earned over 15 years, because of poor product quality and equally poor customer service.
    I purchased a near-top-of-the line Thinkpad T60 for about $2000 a little over a year ago.
    From the very beginning it had troubles (blue screens, failing ethernet/wireless connectivity). I spent hours and hours with customer service trying all of the obscure things they suggested (which, if I didn't happen to be a technical person, would have been ridiculous to expect a consumer to do). When none of them worked, I shipped the laptop back, and endured a week without it, which as the CEO of a software company, was a big inconvenience, as I rely on my laptop for everything I do.
    They didn't fix it.  Over the past month, the BSODs have been coming more and more frequently, and I finally decided that my time was too important to be wasted with the lemon I had bought. Somehow, against my better judgment, I decided to go Thinkpad again, buying a T61 this time. There was no indication on how long it would take, but I assumed it would be a few days or maybe even a week, as I had experienced in the past. After three weeks, I still have not received it. I just got off the phone with Lenovo customer support who informed me that it should ship within the next two weeks, but they had no more precise information. When I asked to speak with someone with better information, the representative said there was no one to speak to.
    As someone who runs a software company, I understand that unexpected glitches come up, but you can always compensate with good, open communication with the customer.
    Lenovo - my experience with you has been horrendous.

    Have you sent a private message to Mark_Lenovo? I am sure that he could help you with this matter.
    Good luck!
    MacBook Pro, with an aluminum unibody enclosure **As of September 15, 2008, our company has completely switched to Apple. Having used ThinkPad products for over 10 years, we had desperately tried to find just one reason to continue using these products, to no avail. We are of the view that ThinkPads are no longer premium products. We wish you the best of luck with your ThinkPad! Happy computing…**

  • Terrible experience first time customer! shame on you Verizon!!!!!!!!!!

    My first phone Jan 2014 came through mail .wrong phone.tried to charge me a 350 disconnect fee for it.since Jan I have activated three new phones to my line.two are droid ultras..one a razor ..one a commando.I currently live in iredell co NC (Verizon territory) but travel to my boyfriend home in wilkes co NC several times a week.which Wilkes is Carolina west territory .I've read how proud they both are announcing how they will work together using the same towers.but since I've had my three newest phones this last mth I've rarely been able to dial out when leaving my county .the prob began with only the two droid ultras where we couldn't dial out but could get calls and texts and now is doing it with the commando.this whole mth has been spent talking endless hours to tech support...network specialist.. And at least a dozen trips into two diff cooperate stores searching for answers.all I have gotten was what is typically read to troubleshoot.reboot phone.change Sim card.even now have another droid in place of the old one.same problem still exists.I still have dropped calls on all my four phones even within several ft of cooperate stores.and when going into Carolina west territory getting messages saying don't press send so I can't dial out.all in all I've probably spent 20+ hrs trying to resolve this with still no help.....but hey....I did just get a bogus 569$$$$$$$ bill for one mth with charges that I were never aware of ..shame on Verizon.if anything you should b more willing to listen to your customers instead of simply reading troubleshooting off your screen.and you should compensate them for the whole mth they have dropped calls or can't dial out .but instead you over charge nearly $300 for one mth service.this has been terrible customer service both over the phone and in stores..and terrible coverage .at this point it may be better to pay early termination on all lines instead of future overcharge by hundreds the next two yrs.please shape up and shape up quick Verizon

    28659 is wilksboro zip.I understand this is Carolina west territory .but I
    travel here at least four times a week so I'd like to see Verizon make sure
    my roaming works while here .please review all notes on my account and I'm
    sure you can then understand just why I'm so annoyed .dropped calls.up to
    16 in one day on the (removed) number .my point is that last mth I added
    three new lines and now have a 500$ bill due april20. No one made me aware
    the bill would b so high for activating the new lines .also only had the
    three newest phones maybe three weeks and haven't been able to enjoy them
    due to troubleshooting and dropped calls.due to bad service and lack of
    being able to use phones I believe Verizon needs to b reasonable and meet
    me half way by lowering the bill bc I'm having to pay for service I wasn't
    given .I'm a business professional myself and would never expect to do a
    incomplete..unsatisfactory job and expect my client to pay full price.I've
    spoken one too many times on the phone with you guys.and from my viewpoint
    the refusal to meet me halfway and b fair with this bill is only continuing
    to show me just how much your customers are not valued .in the end...yes I
    may pay the full bill which is unfair but if so I hope that one time bill
    is worth losing a customer long term.my coworkers friends and family are
    also with Verizon and bad customer service and customer word of mouth gets
    around quick .I've emailed the regional manager also about this .and hate
    it got to that point bc it could have been resolved simply by treating your
    customers fairly.
    Private info removed as required by the Verizon Wireless Terms of Service
    Message edited by admin_moderator

  • Terrible experience so far

    I joined skype a long time ago - never used. On Nov 21 I purchased a 3 month basic subscription - I used it on Nov 21 to make a couple calls. I log in today - no subscription or credits - can't use Skype. I looked everywhere for a contact email or phne number - absolutely nothing. I can't find away to enter complaint and request assistance............not impressed at all.............

    Bron32 wrote:
    I log in today - no subscription or credits - can't use Skype.
    Hello and welcome to the Skype Community.
    Your account shows that you have a current Unlimited US & Canada 3 months Subscription which is available for you to use. You have made a successful call today -  December 3rd 2014. Is your issue now resolved? Please advise.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Vista +xFi = terrible experience in windo

    Before i begin i would like to clarify that this issue only manifests inside windows itself when windows tries to play a .wav based sound (i.e system sounds etc)
    i primarily use the machine for media center which appears to greatly reduce the problem however whenever i navigate around the windows interface and action that generates a system sound (web surf, close window etc) generates the following.
    a static type noise (i.e thud or whoosh) followed by the tail end of the .wav
    does anyone know what to do about this as its destroying my creative labs experience!
    regards,
    Daniel.

    Wow! Did you miss the target! Third-party software incompatibility with a new OS is not to be resolved by the OS manufacturer. The burden is on the application vendor, who, hopefully, receives help when requested from Microsoft.
    Frankly, Apple's slow movement on the compatibility issues, and their surprisingly non-communicative approach (one post on Feb 1st that said "in a few weeks?) have soured me to Apple. I thought they were different.

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