Terrible experience these last 3 months

Question

So disappointed I jumped ship!
Back in July of this year I signed the edge agreement for 2 new 32G iPhones that in the end will cost $800 each. In October my husbands phone started not working correctly. He took it to Apple's Genius bar to get help and when the associate opened it up he found out that his $800 new iPhone wasn't new at all. Several parts had been replaced with non-apple parts. I called Verizon to get some resolve expecting that they would promise to replace it with a new phone because that's what we were paying for, only to be told that it wasn't Verizon fault that Apple provided the Verizon store with a phone that didn't have apple parts in it. WHAT??? This guy must be new I thought to myself, so I called my local store and spoke to a store associate who told me that the only thing they could do is replace it with a "like-new" phone because it was under warranty even though I explained how ridiculous it was that we are paying $800 for a phone that was NEVER new and we didn't receive what we signed the agreement for. After all if I wanted a used 32G 5S I could have found one for about $150-$200 somewhere especially after the new 6 came out. I gave it a day or two and called the store I purchased them from, their response was the same as the first store associate and they added that NO WAY could a used phone could have been sold as new. Well guess what Verizon, a used rebuilt phone was sold to us at full price as new and you have not offered any respectable solution to the problem.
We are now customers of a different service provider and I still have issues with you because you won't shut down the one line (jet pack) that is still under contract even though I have spoke so someone twice now and told you to shut it down, charge me the early term fee and give me a final bill !!!!!
Why is this so difficult and why does no one care that you are charging us $800 for a phone that wasn't new when it was sold to us and stopped working in the first 3 months???
Extremely disappointed in everything.

Answer 1

The Apple store would access the emeid and they would know if it was new or used. Did they do this?
Also if the Apple employee stated parts were not from Apple did they put that into writing?
If you can prove the device was used or remanufactured take Verizon to small claims court and get your money back.
But you have to prove it was deceit and that your loss resulted from it.
The other issue is or should be simple phone call. Be persistent. But it will not show on your account until the next billing date.
Good Luck