Thank you Proto team!

The changes to Proto 1.5 are awesome!
Except now I have to redo my whole Proto demo that I was suppose to do tomorrow ;-)
Looks great guys! Loving it!

Thanks Brad

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HP DV7-4073 Hinge & Case failure. (THANK YOU SUPPORT TEAM)

I am hoping this posts will help others as there are many other posts like it that have been closed due to one reason or another. The stated cases of these HP Laptops having hinge issues after so much time and use is a growing concern and people know the HP name but find out after their purchase that the level of service is not what they expected. Personally, i purchased an HP DV7-4073nr back in October 2010 for school to get my degree. Around a year later, the case was cracking and splitting, and then the dreaded hinge issue came up. Fast forward 4 years later to today and thats where the happy ending finally happens.
I sent an IM to an HP support rep (JeffHelp) thinking that i would never hear from anyone again about my problem. Not only did i get a voicemail (never answer 800 numbers) with a case number AND a case manager name, but i also got a case management callback number. after about 30 minutes on the phone I was told my unit (verifying serial number and model number) was way out of warranty as well as end of life/end of service. Luckily, i was talkign to someone who cared enough about living a dispoable lifestyle and helped me not only find the correct part, but was able to apply a very generous discount to the overall cost.
Searching online for parts yeilded a very expensive cost for like new or grade A/B parts so i didnt think that spending over 100.00 dollars Americn for a single base piece was worth that. to my surprise, without even asking or questioning me it was added to my order. I am not going to go into great detail about that transaction but it was a complete jaw dropper and shock to me, and in a very good way.The bottom line to this post is that, yes, the products do obviously have some defects, and yes HP may have chosen to omit those facts after it was obvious and provide desirable compensation or repair for their products.
One fact remains that even with parts; computer, car, or otherwise, if you want OEM, you are going to pay the OEM price or risk your money on ebay looking for the best replacement. Take a few minutes and research your exact problem, your part number(s), and what effects the damage may have had on the overall condition of your laptop. Once you have it all figured out, CONTACT HP. Create a thread, send an IM, shoot them an email. Do something. They seem to be caring more about their reputation lately as i have seen many support reps and and mods on this forum replying to customers and members, replies from those people saying how amazing they were treated, the really good options they were offered and how they had some of their faith restored in HP's customer service over the years.
I would like to give a HUGE thank you-shout out to JeffHelp and Terri in the support division for all of your help, the unbelieveable customer service level you both went to and the understanding/concern for follow up that was offered. i am actually looking forward to my parts hoping they fix the problem and being in the support industry, i DEFINITELY think that credit is deserved where credit is due, especially in this case.
The last thing i would like to say is that support is all about hearing the negative and bad results on a daily basis over and over until you want to jsut walk away shaking your head. I think in the light of all these performance issues their equipment is having, its high time we recognize the team members who go above and beyond to do what it takes to make an HP customer a happy customer! So here is my shout out to Jeff and Terri.
THANK YOU VERY MUCH!!!
You have restored my faith in HP Customer Support Division and I have a completely new outlook on your teams for their effort to make things right with me. Keep up the amazing work, we may be far and few inbetween, but those of us who egt that level of support, appreciate every bit of it.

I am hoping this posts will help others as there are many other posts like it that have been closed due to one reason or another. The stated cases of these HP Laptops having hinge issues after so much time and use is a growing concern and people know the HP name but find out after their purchase that the level of service is not what they expected. Personally, i purchased an HP DV7-4073nr back in October 2010 for school to get my degree. Around a year later, the case was cracking and splitting, and then the dreaded hinge issue came up. Fast forward 4 years later to today and thats where the happy ending finally happens.
I sent an IM to an HP support rep (JeffHelp) thinking that i would never hear from anyone again about my problem. Not only did i get a voicemail (never answer 800 numbers) with a case number AND a case manager name, but i also got a case management callback number. after about 30 minutes on the phone I was told my unit (verifying serial number and model number) was way out of warranty as well as end of life/end of service. Luckily, i was talkign to someone who cared enough about living a dispoable lifestyle and helped me not only find the correct part, but was able to apply a very generous discount to the overall cost.
Searching online for parts yeilded a very expensive cost for like new or grade A/B parts so i didnt think that spending over 100.00 dollars Americn for a single base piece was worth that. to my surprise, without even asking or questioning me it was added to my order. I am not going to go into great detail about that transaction but it was a complete jaw dropper and shock to me, and in a very good way.The bottom line to this post is that, yes, the products do obviously have some defects, and yes HP may have chosen to omit those facts after it was obvious and provide desirable compensation or repair for their products.
One fact remains that even with parts; computer, car, or otherwise, if you want OEM, you are going to pay the OEM price or risk your money on ebay looking for the best replacement. Take a few minutes and research your exact problem, your part number(s), and what effects the damage may have had on the overall condition of your laptop. Once you have it all figured out, CONTACT HP. Create a thread, send an IM, shoot them an email. Do something. They seem to be caring more about their reputation lately as i have seen many support reps and and mods on this forum replying to customers and members, replies from those people saying how amazing they were treated, the really good options they were offered and how they had some of their faith restored in HP's customer service over the years.
I would like to give a HUGE thank you-shout out to JeffHelp and Terri in the support division for all of your help, the unbelieveable customer service level you both went to and the understanding/concern for follow up that was offered. i am actually looking forward to my parts hoping they fix the problem and being in the support industry, i DEFINITELY think that credit is deserved where credit is due, especially in this case.
The last thing i would like to say is that support is all about hearing the negative and bad results on a daily basis over and over until you want to jsut walk away shaking your head. I think in the light of all these performance issues their equipment is having, its high time we recognize the team members who go above and beyond to do what it takes to make an HP customer a happy customer! So here is my shout out to Jeff and Terri.
THANK YOU VERY MUCH!!!
You have restored my faith in HP Customer Support Division and I have a completely new outlook on your teams for their effort to make things right with me. Keep up the amazing work, we may be far and few inbetween, but those of us who egt that level of support, appreciate every bit of it.

Thank you Safari Team for new "Reader" feature

This is a great new feature. I wish I could set Safari up to switch to "Reader" automatically where ever possible. Thank you.

HI,
Good article here: http://www.webmonkey.com/2010/06/safari-5s-reader-simplifies-the-web/
Carolyn

Just A Thank You To Jamie At Customer Options Team

So basically BT have apparently found the problem to hand its the package im on cuasing problems pushing to much down my line
So i had the engi notes to hand explained the problem to a gentleman named Jamie
completed a new order for Infinity Option 1 Total Unlimited
Hope the engi is right tho with my line not being able to handle option 2 due to capacity of my line i cancelled with TT hoping this will work
So yeah a big Thank you to Jamie at the customer Options Team

Whoops, my mistake
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Thank you, to the whole Apple team!

I received my iPad today, as expected from the pre-order.
I could not be happier! Setup was simple and painless. All the included apps work as advertised. All my iPhone apps work. My recently-downloaded iPad-specific apps (Keynote, Numbers, Pages, Sketchbook Pro, etc.) all work as expected, or better. The iPad barely went above room temperature, after using it for periods of 6 hours and more.
I went to a art event planning meeting tonight, with a local clan of multi-disciplinary artists, and simply gave the iPad to them, without any instruction. They all instinctively knew how to use it, and all of them were struck by it's excellent display of images, animation, and text documents. Battery life was better than advertised.
I generally wait until "version 2" of a new product, but took a chance on the iPad, and am simply thrilled with version one of what will surely become the way things are done in the future.
Sincerely.... Thank you to the whole Apple team. Excellent work, and remarkable results!

Yes, it reads PDFs. Email one to yourself and doubleclick the attachment or download a more full featured app that lets you grab them from idisk or dropbox.

HT1918 Dear Support team, I would like to change my account region into another zone, but my balance of account is Usd 0.22. Please kindly reset it into zero so that I can proceed. Thank you.

Dear Support team, I would like to change my account region into another zone, but my balance of account is Usd 0.22. Please kindly reset it into zero so that I can proceed. Thank you.

We are fellow users here on these forums, you're not talking to iTunes Support nor Apple. You can try contacting iTunes Support via this page and ask them if they can remove the balance so that you can change countries : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT5570 I have forgoten the security questions,i have tryed ewerithing to reset all of the instructions i have recived from the apple support team. I still can not reset the questions. Can some body please help me to reset them. Thank you and best regards

I have forgoten the security questions,i have tryed ewerithing to reset all of the instructions i have recived from the apple support team. I still can not reset the questions. Can some body please help me to reset them. Thank you and best regards

Since this is a user-to-user support forum, there isn't much we can do other than refer you to the following instructions and as noted in the instructions, then to Apple Support if you can't reset as shown in the instructions: If you forgot the answers to your Apple ID security questions

Thank You Adobe and Lightroom Team!

I just wanted to publicly thank Adobe and the Lightroom Team. I appreciate all of your hard work over the last year or more. Lightroom is a great program (even if there are bugs and issues that we all complain about on here). I love it.
I also wanted to thank you for the offer that was extended to the Pixmantec Rawshooter Premium customers. I was sorely disappointed to hear that Pixmantec had been bought by Adobe. But now that I've used Lightroom, I am pleased and very thankful for the goodwill and hospitality that was ushered forth to us. I look forward to using Lightroom (and updated versions of it) for many years to come! Thank you again for taking care of your customers and making new ones!
Thank you,
Jonah Garoutte

I use the free versions of picmnatic for about a year when LRbeta came out.
WOW!
Being ever fearfull of Betas I tiptoed into the fray.
WOW!
Great beta, and now I am looking forward to finally loading LR.1
I am a happy camper.
I can use LR on a very simple level: Choosing,cropping,color,contacts and web gallery.
OR really MONK it and fill out ALL database infow on each choice starting with the copyright symbol to INFINITY!!
I can definatly grow with LR the same way I am with PhotoShop CS2.
Thanks Adobe,
Yours,
Tom Elliott

Hello, I want to switch form a individual account to a team/business account? Can you please help me? I need this urgent Thank you!

Hello, I want to switch form a individual account to a team/business account? Can you please help me? I need this urgent Thank you!

Hi Koen,
Please refer the following help article under "Purchasing Creative Cloud for Team".
Creative Cloud Help | Creative Cloud for teams
Hope this helps.
Regards,
Sumit Singh

Happy Christmas and thank you for JDEV Team for great job this year

We got one of the best development from Oracle with JDEV and a TP3 for Christmas ... even i will go skiing too and may be sailing a little bit depending on weather, i will for sure go in depth into TP3 these holidays.
Thank you
Have nice holidays
Greetings

Thanks alot for this gift Oracle Jdev Team!
Greetings from Spain!
Westh

Thank You iTunes' Podcast Team

This probably isn't the right place for it, but my podcast partner, Madeline, and I both wanted to thank the staff of the iTunes' Podcast directory for featuring our humble show in such a prominent location on the front page of the directory.
The exposure has helped propel us into rankings territory that puts us among many of our own favorite podcasts, as well as showcasing us side-by-side with the works of numerous esteemed individuals and companies that produce podcasts professionally. The exposure has served to motivate us as we continue to try and build a non-traditional audience (a podcast for teen girls) and to continue to put our best foot forward!
Again, a sincere "thank you," from the folks behind the
Eric and Madeline
iMac G5 Mac OS X (10.4.5)

I think you already need to have some SJSWS server definitions.. I just followed the exact steps you listed (install nb 6.8, install sjsws plugin, select Tools / Servers) and no window appears.. the key factor here: I told it to import my nb 6.7 settings which includes some sjsws server definitions. I had this same problem when sjsws plugin was first available for nb 6.5. I looked back at that thread ( http://forums.sun.com/thread.jspa?threadID=5349413 ) and saw mention of particular java versions.. so I should mention I used Java 6u13 with nb 6.7, but when I installed nb 6.8 I switched to 6u17. (both on Solaris 10 sparc)

Thank You SQL Developer Team

I would like to take a minute to say "Thank You" to everyone who are working on SQL Developer. I use SQL Developer regularly to quickly view database objects and table data.
Since the release of APEX 3.0.1 and SQLDeveloper 1.2, I have been using SQL Developer to move my APEX applications between Development, Test, QA, and Production instances - works like a champ! I have the development pages and administrative pages disabled in Test, QA and Prod, so SQL Developer (in my opinion) has helped plug a security risk in my APEX applications.
I know developers - and project managers - don't get to hear much praise for what they do. Seems like it is too easy for users to point out flaws in applications. But, if users find flaws in applications, they must be using it...
Thanks again for everything you do.
Dan

So did I (for about 50K).
At the end I managed to export in Text format, then opened that with Excel.
Hope that works for you,
K.

HT5312 Every time I click send e-mail for instructions on resetting my security questions, I don't get them? I just want to play minecraft. I already put $15 in my balance and I can't even spend it. Thank you for taking the time to read this.

Why is it, every time I click send e-mail for instructions on resetting my security questions, I don't get them? I just want to play minecraft. I already put $15 in my balance and I can't even spend it. Thank you for taking the time to read this.

Either they're being sent to a different email address, or got caught in a spam filter, or something's wrong at Apple's end. If you can't find the email, you need to ask Apple to reset your security questions, which can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
(105723)

ORA-00312 problem, thank you very much!

Hi, there,
when I use OEM standalone to login the database, I found there is an error:
ORA-00313:open failed for members of log group1 of thred 1
ORA-00312:online log 1 thread 1 "c:\oracle-database-server\oradata\redo01.log"
then I can't open the database and only can mount it.
and then I found all the other databases on my local machine have the exact same problem. at the same time, I found the service of OracleOracle9iDB_serveManagementServer can't startup. whenever I want to start it, it warn me "start and stop, becuase there is no work connect to it". so I doublt it seems there is something wrong with my operation system, but not the database's problem. my os is WIN XP PRO.
does there anyone who knows the reason and how can I solve it? besides, can I backup the database in mount status and how?
thank you very much for any hint!
I do need you help, thank you so much!!

Please repost this in one of the database forums, unfortunately most of us on the JDev team are better at Java than database issues.
Here's the URL to the general RDBMS forum here on OTN:
General Database Discussions
Hope this helps,
Rob

Thank you (again) Apple!

I've been using an aluminum G4 Powerbook for the last 4 years, and just received my new 24" (3.06 Ghz. iMac.
Wow!
What pleased me most on day one was the setup process. Knowing that I'd want to transfer a lot of files from the laptop to the new iMac, so I started the laptop up in "Target mode" and then turned on the new iMac for the first time. At the prompt, ("Transfer files from another computer?") I simply clicked twice to start that process. When finished, the iMac started up with all of my apps, files, and settings just where they should be, which makes it the easiest setup I've ever had with a new computer. Two clicks! How easy can you get?
Since I've been using an external hard drive and "Time Machine" on my laptop, I simply plugged that drive into the new iMac, and everything continued on, as if there was no change. Nice.
And... What this huge monitor is doing for my graphics work is making me very happy. No more squinting, and of course, much faster.
Thank you, to the whole Apple team.

I too have just made the upgrade from an Al Powerbook to the 24" 3.06. So far with the system and Leopard - no problems and an easy transfer. I am very impressed with it. I'd been cruising these boards for a few weeks prior to my purchase and was a little concerned with all the discussions on random shutdowns, warble-ly right speakers, dead pixels, overheating, too hot upper left corners, airport not working after 10.5.3, power supply cable not soldered enough, PRAM, and on and on... But, I'm loving it. Absolutely no problems over its first couple days.
Now on the Mighty Mouse... - not exactly a fan, but it works. If I can't get used to it (touchy side buttons, spastic scroll wheel on zooming google maps) its easy change to a different one if I can't deal.
Still looking forward to Boot Camp. We'll see how that goes.

Thank you Proto team!

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