Thank you to Apple Authorized Service Provider!

Mar 23, 2006 8:29 PM
- capturing video from a DV cam
Powerbook G4 crashed while using iMovie
- Logical reason –No clue!
- Symptoms- No display, kbd not active, cd/dvd drive not working- nothing works and hence not able to do any kind of troubleshooting
- Packed up for repairs
Mar 25, 2006 9.20 A.M
- Sent the PB to AASP in South Africa from Zambia
- Diagnosed and got repaired within one day
- Logic board replaced!
Suggested logical cause – component failure
Why – Do not know!
Mar 27, 2006 4..00 P.M
- PowerBook back in my hand and working fine
- Full warranty covered
My personal comment; GREAT AASP SERVICE
A big Thank you goes to Craig and Matthew at
Johannesburg-AASP
Thank you also to Tuttle, a Brody & all other cool Mac users on this cool apple forum.
Keep up the good work.
Subi
G4 PowerBook Mac OS X (10.4.2) 17-inch, 1.67 GHz

Wow, Subi! That's as good as service gets. Glad it worked out so well for you!

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If I buy a Mac and iPad online, will I still be able to claim warranty at an Apple Authorized Service Provider?

If I buy a Mac and iPad online, will I still be able to claim warranty at an Apple Authorized Service Provider?
I am going to buy a Macbook Pro w/ Retina Display and iPad from www.topbuy.com.au . It's a legit website, but they say the items have topbuy warranties, not apple ones. They say I have to send off my faulty device to them, and they will fix it, but I don't want to do that. I just want to walk into an Apple store, tell them the problem and have a happy ending, like what's supposed to happen. Will I be able to do this?
Thanks

Apple warranty is good at any Apple service provider, AASP or store.
But you seem to be reaching far to defend that "it's a legit website", especially when they seem to be directing you from seeking certified Apple service.
As the saying goes: If it looks like a duck, and it sound like a duck, it's quackers to bypass an Apple store or Apple online to save a few $$. Well, something like that.

I need to complain about iPad 3 i bought only 3 months but have to go to repair 2 times. Poor services, dirty, not response staffs of APPLE AUTHORIZED SERVICE PROVIDER

I bought iPad 3 on dated August 19, 2012
It has a problem when using, happending 3 times already.
1st problem - while using this ipad 3, it suddenltly shut down and show apple logo. after reopen, found all application loaded have gone.
2nd problem - the same issued, but can't re-open or reboot. I have go to your dirty authorized service provider on dated October 15th, 2012. after 4 days passed, they said will call me for updated but no any response. I need to call your service provider myself asking the status. They said have already been reboot with Itune and can't found any problem. I can take it back and said that They have try my device with using out of battery. I need to charge after get it back myself. THIS IS APPLE AUTHORIZED SERVICE PROVIDER.
This is Macintosh Center Co.,Ltd. APPLE AUTHORIZED SERVICE PROVIDER
149/4 Modern Home Tower, Nonsee Road, Bangkok10120
Staff name : Tan
I have called to Apple Suppor Call Center (as understand located in Singapore) report and advise our iPad problem and poor service.
#001 800 441 2904 Mr. Charlie and Mr. Thawatchai 2 staffs have received my comment/complaint and full understand of this story and situation.
Yesterday Noverber 12th, 2010 - the 3rd problem happend again - it more worse. the screen show photo the USB line need to connect to iTunes.
I have no choice need to go back to that poor APPLE AUTHORIZED SERVICE PROVIDER again as they have my story record. Same thing, they said need to check and reboot.
IN 3 MONTHS HAVE TO REPAIR AT SERVICE PROVIDER.
REBOOT IF PROBLEM CAN GO BACK TO THEM --- PROBLEM --- REBOOT ---- AGAIN AND AGAIN.
THIS IS 28,000- BAHT UP DEVICE BRAND APPLE.
MOST IMPORTANT : YOUR IMPORTANT PHOTOS, VIDEO, MESSAGE, RECORD WILL BE GONE.
THEY SAID WE NEED TO BACK UP FREQUENTLY WHEN USE ALL APPLE DEVICES NO MATTER ; iPhone or iPad.
I have iPhone 1st Gen, iPhone 4th Gen, iPad 1, iPad 2, iPad 3 and new iPod 5 for my family.
Now I thought that Samsung is my new choice and as per from my friend suggestion. It a lot of best service from there.
If anyone have the same case as me...Please raise it up...

Phatara, this is a iPad user forum. There's no one here from Apple.
You need to contact Apple:
http://www.apple.com/contact/

Should an Apple Authorized Service Provider ask for my personal login password?

I sent my Macbook Pro to an Apple Authorized Service Provider (AASP) because the computer wasn't turning on. While I was giving my information they asked for my login password in order to be able to install some diagnostic software. I didn't want to gave my personal password because with that you can get passwords that are stored in Keychain.
They say that they needed so I ended up trusting them, but does Apple allow AASP to ask for personal passwords?

Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional — ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Apple Authorized Service Provider Messed Up

I just got my iMac back from some warranty work. While it was in the shop I had them install a new HDD. The fan now runs constantly, the case isn't closed so it opens on the left, and it was there for over a week. Now the HDD fan runs constantly at high RPMs. Should I call AppleCare?

Absolutely. But, before you do…
Have you discussed the issue with the service manager at your AASP location? Most are very responsive to questions and complaints about service issues. Apple is seriously interested in 'service excellence' as they term it, and place a lot of pressure on dealers and service centers to insure that work is done rapidly and properly.

Reporting Authorized Service Provider

Does anyone knows if there´s a place were I can report a bad Authorized Service Provider?
Apple´s official service it's supposed to be the best, but this happened to me yesterday:
I bought a new iMac Intel, 20". After a couple of months of use, the finder began to react a little slow, so I restarted from my CD.
The CD doesn´t works. My mac can´t boot from CD, so I went to the Apple Authorized Service Provider where I initially bought the computer.
The initial diagnostic was that someone swichted the CD, so I have a different one, but no the appropiate for this iMac. Anyway, they told me the computer must be in observation for a couple of days to check the internal CD unit. Then they gave me a receipt.
To my amusement, the receipt said it was a "G5 iMac" model, with scratches on it's surface and it's original install CD's. Then I protested for two reasons: the computer it's supposed to be brand new, no scratches at all were visible anywere. The second one it was 'cause it was an Intel mac, not a G5. But they insisted the computer's processor's was really a G5. This discussion lasted for about ten minutes. The final settlement it was that the computer will be registered as an "early 2006 model", with no mention at all of the type of processors or memory, but they insisted that the receipt should contain "tiny scratches" anyway, or won't be repaired.
When I protested, they told me they don't have any obligation to repair a computer without serial number. I didn't know anything about this, but they told me all iMacs have a little plaque at the bottom of it's base with their serial number. Mine didn't have any, and no signs of damage of scratches in this place, just a little squared empty space. They told me this serial number should match the one registered in the original invoice, the one I received when the original purchase was done.
And guess what? No serial number was in the invoice too!!!! When I proved to them that they sell me the computer with no serial number at all, I told 'em I will call consumer;s protection bureau and Apple, and then the discussion inmediately ended. They take the computer to service, with just one minor detail: initially they give me the receipt to accept the service in which they described what I gave to them, with no mention of any peripherals at all. After a couple of words, they included the original cables, keyboard and mouse in the list.
Just one last thing: The phones which appear printed in the original invoice does not exists. Their real phone number it's quite different.
In resumen: If the computer is new, can the Install CD's be switched? It's true that G5 it's the same as Intel core duo? Can an Authorized Apple Provider sell a computer without serial number?
So, if this is what you can expect from an Authorized Service Provider, can you imagine what can you expect from anyone else?
This post was deleted with no further explanations from this forums, so I inmediately spread it across the net. The mail version contains all information, adress and phone number of the Authorized Service Provider, pictures, and all appropiate information to identify him. It's now on a blog and copies were sent to news services.
Thanks in advance!

Hi Victor,
No, an Intel Core Duo iMac is not the same as an iMac G5. However, the iMac G5 (Early 2006) and the Intel iMac are virtually identical to eachother. The way to tell them apart is to look at the bottom of the foot or to turn the computer on, click on the Apple logo and choose "About this Mac". Also, the original disks that came with these units are very different and wouldn't work with eachother.
I would recommend that you call Apple directly at 1-800-APL-CARE (1-800-275-2273) to let them know about your experience and also to request new disks if you qualify. They should be able to answer most of your questions.
I hope this helps ya,
Derek C.

Authorized service provider non-delivery after the dead-line

My ipod touch had no audio at phone input and there was times that it didnt charge, so I sent it to assistance to repair. They said since it was sealed it dont get repaired in an authorized provider, so Apple will give me new one. The gave me a 30 days due for my device to arrive, but it has past 40 days already and they dont even know when it could happen. Do Apple have an email or other contact to cases like that?

What does the Apple Authorized Service Provider say?
To contact Apple see:
http://www.apple.com/contact/
You will have the change the country by clcking one the American flag in the lower right if not in USA.

Hi ! I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an Apple's USA e.mail i can use ? Thanks.

Hi ! I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an Apple's USA e.mail i can use ? Thanks.

There is a link at the bottom of this page. http://www.apple.com/contact/

Good morning. I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an e.mail i can use in Apple USA? Thanks.

Good morning. I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an Apple's USA e.mail i can use ? Thanks.

There is a link at the bottom of this page. http://www.apple.com/contact/

How to fix this error "this iPad is not able to complete the activation process. Please press Home and start over. If the issue persists, please visit your nearest Apple Store or Authorized service provider for more information or replacement"?

How to fix this error "this iPad is not able to complete the activation process. Please press Home and start over. If the issue persists, please visit your nearest Apple Store or Authorized service provider for more information or replacement"? When I plugged in my iPad this popped up!

Hi csreddy,
If you are receiving a message to contact an Apple Retail Store or Authorized Service Provider for help updating from iOS 3, click on the link below to initiate that support:
Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support
http://support.apple.com/en-us/HT204204
Update your device using iTunes
If you can’t update wirelessly, or if you want to update with iTunes, follow these steps:
Install the latest version of iTunes on your computer.
Plug in your device to your computer.
In iTunes, select your device.
In the Summary pane, click Check for Update.
Click Download and Update.
If you don't have enough free space to update using iTunes, you'll need to delete content manually from your device.
Find out what to do if you get other error messages while updating your device.
Last Modified: Jan 12, 2015
Apple - Find Locations
https://locate.apple.com
Contact Apple for support and service - Apple Support
http://support.apple.com/en-us/HT201232
Regards,
- Judy

I am getting an email from Apple (INC) wanting Thank you for using Online Service. Some information on your account appears to be missing.You need to verify your account information." Is this legitimate?

I am getting this email from Apple (INC) with the subject: Verify missing information. The message is saying
"Thank you for using Online Service.
Some information on your account appears to be missing.You need to verify your account information."
Is this a legitimate email from Apple?

No. Forward it to [email protected] and then delete it.
(122778)

The authorized service provider send me home with an exploding machine

I wish the Apple shop over here in Hong Kong opened earlier. I had to deal with the "Authorized" service provider WahFung to try fixing my MBA. Then I was send home with the MBA "repaired" but turned out to have a potential of exploding!
Here is what happened. My MBA had a power failure and needed a board replacement costing me over $400US at this WahFung service provider in Hong Kong. They "fixed" it by showing me that the little light on the MagSafe connecter lights up and rushed me to sign the receipt and send me home. After taking it home, I found that the whole keyboard was lifted up and the MBA doesn't even close properly! So I took it back to WahFung and ask them why. They said the battery has swollen up and you shouldn't turn on the machine as it might explode! I mean WHAT? so you send me home strapped with a bomb? Ok fine, then fix it up. They said no, you signed for it already and it is not our fault! OK, so thanks I paid $400 for you to mess up my machine and put me in risk. The only thing they said they would do is to contact Apple and see if Apple would replace the battery. (Fine I did hear about there is a replacement service for batteries of this problem of the same age machines) Now it has been about 8 weeks, no one is giving me any feedback. I don't even know if they did contact Apple. They still have the machine.
Has anybody had similar problems on the service and/or the battery of the MBA?
Now the Hong Kong Consumer Councel has also contact them and will bring them to court if we cannot settle. That will get me into a lot of time and money commitment having already spent over $400 dollars and hrs of waiting for them to pick up the phone. I have been a long time loyal user of Apple's product since the first Macintosh. Please please don't let these non-Apple people ruin you. If we do lose the court case, there will be media covering the story, I don't want Apple to get involved.
Steve, I wish you were here, what would you have done?

skyuen9 wrote:
If we do lose the court case, there will be media covering the story, I don't want Apple to get involved.
Is the news really that slow in your country that the news would broadcast a story about one persons negative experience with Apple?
Steve, I wish you were here, what would you have done?
Don't ask a rhetorical question towards the recently deceased co-founder of Apple, it is insensitive. Tim Cook is the new CEO, he replaced Steve Jobs before his passing. Feel free to mention his name from now on.
With that said, I hope you recieve a favorable outcome.

Do Apple Authorized Service Providers "recycle" hard drives as new?

I'd like to upgrade the hard drive in my iMac (500 gigs ain't cutting it!) to a 2 TB drive. While I've done this before in Macbook Pros, Towers and other computers, the iMac hard drive upgrade is a little sketchy to do on your own (you have to removed the glass with suction cups and then the display... no thanks).
I was wondering if Apple Authorized Service Providers "recycle" old drives, meaning that you could potentially be getting someone elses old drive put into your machine. I know some computer repair chains have been caught doing it and was wondering if anyone has experienced this with an Apple Service Provider (not an Apple Store). I'd like to think Apple has high standards but you never know...
Thanks!

I agree with WZZZ, you should ask your local AASP and ask what becomes of old drives. If you decide to upgrade the old drive in your iMac is yours to do with what you want. The new drive you purchase should be just that, "new." Most firms could care less about what is on your old drive, they are aware of the liabilities and don't want to risk their businesses. IMHO you should proceed confidently.
Roger

Apple Authorised Service Provider in West Africa

Please advise on any Apple Authorised Service Provider in West Africa, preferably Cote d'Ivoire, Ghana, Togo,, Benin and Nigeria.
The more I get used to Apple and the more I became dependant on the Apple computers and you can imagine how frustrating it can be to have to bring a computer all the way from either the States or France and not be able to sort out maintenance problem.
Regards.

Try > Apple - Find Locations
You might also try > Trouver un revendeur - Find a reseller to see if any of the resellers there provide support and service.

Apple Authorised Service Provider

how do i become a apple Authorised service provider?

Basically you don't at this time. The site James linked to above says that Apple is not accepting applications for service provider at this time.
Note that being an Apple service provider, even if they were accepting new applications, would not qualify you to repair iPhones or other iOS devices. Apple does not presently certify any independent service providers, even ones they already have under contract, to do actual repairs on such devices. I mention this just since you were discussing repair of an iPhone in another thread.
Regards.

Thank you to Apple Authorized Service Provider!

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