The computer is unable to establish a two way communication with the device

Hi  I am trying to fix a problem for some one else, and I am struggling where to look next. The issue is that we are unable to check the ink levels of a HP Deskjet 1050 printer.  The error message states that the computer is unable to establish a two way communication with the device. After running through the troubleshooting guide about this issue on the HP site with no joy,  I decided that it may be the printer and suggested a replacememnt.  Unfortunately A new HP Envy 5530 was purchased and connected (wirelessly) but the issue remains. I have uninstalled the drivers multiple times, and also disabled any firewall/anti virus software in case this was interfering. I was hoping that some one could point me in the right direction next? None of the other forum posts here (or any google searches) give a solutuon which has fixed the problem.  Thanks

No I cant. Unable to ping the printer too, not sure if this is possible normally?

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