The form could not be certified, possibly because of your password timeout policy

Question

I am obtaining an error while attempting to distribute a form signed with a digital ID. I can't find any documentation or discussion threads to resolve the problem.
Specifically, while attempting to distribute the signed form in Adobe Acrobat X, the progress bar gets halfway before presenting the following pop-up error window:
The form could not be certified, possibly because of your password timeout policy. Please temporarily set the password timeout for this digital ID to "Never" or "Once per session" (in Advanced > Security Settings > Digital ID Files), and try distributing the form again.
After cancelling distribution, the Javascript debug window pops up with the following error:
General Error: Operation failed.
Field.signatureSigr: 0:
Operation not permitted
I have distributed this form before using the same method without error. Sometime in the last week, this error appeared, suggesting to me that perhaps the password for the digital ID, created in the last few weeks for testing purposes, had expired.
In any case, I went through the suggested fix of going into Security Settings, and then set the password timeout for the digital ID to "Never". No problem. I then attempted again to distribute the form, but continue to obtain the same error.
This is a form created in Livecycle ES2. The client would like to implement trusted Javascript functions - specifically, automatically saving the PDF with a live "production" editable version, along with flattened "secure" versions that can't be altered, and I would like to export the data to XML to make it easier to import data to SQL Server.
All well and good. I've done my homework on this stuff, and I was able to make it work. After a couple of weeks passed, it would no longer work. I don't remember changing any settings, because I was waiting for the client's IT department to drop the Javascript file containing the trusted functions in the Adobe Program Files folder on the server where this will work. In fact, I just walked through the same process of distributing a form on that server, and it worked. It just isn't working on my development machine.
What's up with this? Anyone have a clue? I've run out of ideas, thinking that I might just uninstall and reinstall Acrobat X.
I'd appreciate an assist.
Thanks,
Brian D

Answer 1

I just moved this to the Acrobat Forms forum because (unfortunately) it went unanswered for two months previously in the Security & Electronic Signatures forum. The issue persists.