The Nightmare of cancelling AT&T bundled services continues...

Question

Feb. 12th I called to cancel my bundled services: Uverse, Home Phone, and Internet. I opted to go with Charter because at the present time, AT&T could not come close to the internet speed offered by Charter in my local area. This process actually took me 4 days and a total of 5 calls and 2 chat sessions. I finally confirmed cancellation on that 5th call, and we selected Feb 18th as the cut-off day- I booked Charter to install on the 17th, so I wanted to overlap by a day just in case. Since we were in the middle of a billing period, I received my rebate check in the mail for my home phone very quickly- within about 10 days. However, I never received a rebate check for the Uverse and Internet services. All my AT&T equipment was returned, and I have UPS verification that it was received. After receiving my next months bill, I called AT&T again and was told by the rep that "Yes he could see on my account where I had called to cancel" but for some reason there was a problem, and the system would not allow him to cancel it. I was told he would forward the info to someone else, and he guaranteed the problem would be quickly solved. Of course when I did not hear anything back or receive any email, I called back a 7th time on March 7 and talked with a rep by the name of Omar. He guaranteed to resolve the cancellation and even gave me a confirmation # 1040400712. I continued to receive new bills that added additional monthly service even though I no longer had service and all equipment was returned. On my 8th call, placed on April 8, the rep told me that "the back office  has to handle this," and that "they will call me back within 2 days." Of course, they did not. On my 9th call, placed on May 18, my rep was Eddie from Charlotte, NC and he told me that he would be emailing his boss, a "Mr. Duffy," and that "Mr Duffy will call me back to confirm." Not surprisingly, I received no call back or email, even though Eddie confirmed my AT&T wireless call back number before ending the conversation. Still continuing to receive new monthly bills with additional charges, I made my 10th call on May 29, my rep was Ervay Williams  from Nashville. Once again he read from the same script as everyone else, telling me that he saw on the system where I had called to cancel, but for some reason his system was down and that his manager, Tracy Ricks would take care of it. He also promised to call me back later in the afternoon after lunch once it was resolved. Once again, no call back even though he confirmed my call back number before ending the call. I started recording these calls and will be posting them on youtube so the public can become aware of this ridiculous customer service. This nightmare continues, please help!https://www.youtube.com/watch?v=bpGIiazsJyg

Answer 1

I have been using the "atomic browser" for more than a month now. It not only uses real tabs, but allows background loading of tabs, and the ability to turn off images so that you just get text and the pages load alot faster as well as saving bandwidth. I still had more than 20Mb left last month on a 250 plan.
Jason