Bundling Services

Bundling Services
Has anyone used the bundling services in OSC?  We are looking to do this after our upgrade to 2008, but we know that it's the same as in previous versions.

Hi Wendy, I'm sorry that there hasn't been a reply to your question. Do you still have this question open, or have you gotten an answer from somewhere else?

Similar Messages

  • The Nightmare of cancelling AT&T bundled services continues...

    Feb. 12th I called to cancel my bundled services: Uverse, Home Phone, and Internet. I opted to go with Charter because at the present time, AT&T could not come close to the internet speed offered by Charter in my local area. This process actually took me 4 days and a total of 5 calls and 2 chat sessions. I finally confirmed cancellation on that 5th call, and we selected Feb 18th as the cut-off day- I booked Charter to install on the 17th, so I wanted to overlap by a day just in case. Since we were in the middle of a billing period, I received my rebate check in the mail for my home phone very quickly- within about 10 days. However, I never received a rebate check for the Uverse and Internet services. All my AT&T equipment was returned, and I have UPS verification that it was received. After receiving my next months bill, I called AT&T again and was told by the rep that "Yes he could see on my account where I had called to cancel" but for some reason there was a problem, and the system would not allow him to cancel it. I was told he would forward the info to someone else, and he guaranteed the problem would be quickly solved. Of course when I did not hear anything back or receive any email, I called back a 7th time on March 7 and talked with a rep by the name of Omar. He guaranteed to resolve the cancellation and even gave me a confirmation # 1040400712. I continued to receive new bills that added additional monthly service even though I no longer had service and all equipment was returned. On my 8th call, placed on April 8, the rep told me that "the back office  has to handle this," and that "they will call me back within 2 days." Of course, they did not. On my 9th call, placed on May 18, my rep was Eddie from Charlotte, NC and he told me that he would be emailing his boss, a "Mr. Duffy," and that "Mr Duffy will call me back to confirm." Not surprisingly, I received no call back or email, even though Eddie confirmed my AT&T wireless call back number before ending the conversation. Still continuing to receive new monthly bills with additional charges, I made my 10th call on May 29, my rep was Ervay Williams  from Nashville. Once again he read from the same script as everyone else, telling me that he saw on the system where I had called to cancel, but for some reason his system was down and that his manager, Tracy Ricks would take care of it. He also promised to call me back later in the afternoon after lunch once it was resolved. Once again, no call back even though he confirmed my call back number before ending the call. I started recording these calls and will be posting them on youtube so the public can become aware of this ridiculous customer service. This nightmare continues, please help!https://www.youtube.com/watch?v=bpGIiazsJyg

    I have been using the "atomic browser" for more than a month now. It not only uses real tabs, but allows background loading of tabs, and the ability to turn off images so that you just get text and the pages load alot faster as well as saving bandwidth. I still had more than 20Mb left last month on a 250 plan.
    Jason

  • Moved to a bundled service that is more than double my old bill

    I was originally on a plan where my internet was bundled with basic cable for $39.99. I was then in the last few months moved to a plan that is more that double that with HBO and Starz I did not ask for. If I can't find a plan that significantly reduces my payment I am going to have to move to AT&T for internet as they offer internet by itself at a much lower cost. If someone knows a way to reduce this this cost let me know. Thanks.

    @esg92877
    I am sorry for the delay. I have sent you a private message to assist you further.

  • SAP EA Bundled Services

    My company is planning to migrate to SAP ES Services and I have been reviewing the offering found at the ES Workplace and have notice many of the custom services we have built, SAP does not seem to the have a Standards offering for, for example a services that retrieves Order Status for a given Customer, Order History for a given Customer, Delivery Schedule, etc.....  
    It appears like the only offering is centered around the major business processes.  Are most companyu2019s continuing to build custom Services?  Is there an SAP guideline (document) that outline what they plan to build and what customers should plan to build?

    Hi,
    This is common practice to develop custom service if required functionality doesn't exist however to avoid uncontrolled service development it is recommended to follow proper governance model.
    Extensive list of SAP ES can be found here: http://help.sap.com/content/documentation/esoa/index.htm
    Guideline document is also available in SDN (sorry I don't have link but search for SOA governance). You can also look into ES enhancement guide: http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/c0bb5687-00b2-2a10-ed8f-c9af69942e5d?quicklink=index&overridelayout=true
    Governance is basically based on following factor:
    - Stable service interface.
    - Should cover maximum possible scenario.
    - Correct level of service granularity.
    - Avoid duplicate services.
    - Adhere to Industry standards.
    Regards,
    Gourav

  • Customer Service for Closing a Bundled Account

    Let me start this post by saying that when my husband and I moved, we wanted to keep our Verizon bundled service.  We were happy and had no reason to switch to another company.  However, Verizon does not service the community that we moved to so we were forced to close our Verizon account when we moved and go with another service provider.
    We moved December 10, 2011 and closed our account at that time.  We did everything we were told to do, when we were told to do it.  Since that time we have been receiving monthly statements from Verizon stating that they owe us $66.28.  When we got the first statement, I called to make sure we had done everything we needed to do and they assured us that we had and that we would receive a check within 60 days.  So, we waited.  It is now July 6, 2012 and we are still getting statements from Verizon saying they owe us $66.28.  After MANY phone calls from me to Verizon "Customer Service", I have determined that someone did not close out my account properly back in December and that is why we have not received our refund.  I have been assured that there was nothing we could have done differently on our end...but I have received no apology from anyone for why this was not handled properly and in a timely manner.
    To say that I am frustrated with Verizon is an understatement.  Does no one there monitor closed accounts to make sure they are closed properly?  Does no one there monitor money that is owed to customers?  I'm pretty sure if the tables were turned and I owed Verizon money...they would be tacking on late fees every month.  Well, guess what....I consider you at least 4 months late with the refund.  Also, when I asked the finance person if there was anything they could do to go ahead and cut the check, since it's obvious what has happened, she said "no, it takes 60 days to go through the system".  Sorry, that's not an acceptable response when you are the ones who messed up. 
    It really isn't about the money.  It's the principal.  Take responsibility and treat your customers the same way you expect to be treated.

    Please visit the Verizon Residental forums for questons on the landline services.  This thread will now be locked.
    Thank you,
    Verizon Moderator <>

  • Photoshop / Lightroom CC bundle

    I took advantage of the Photoshop / Lightroom CC bundle ( I continued to pay for the bundle service so it show within my account  ). Lightroom would not download since my Mac 10.6.8 would not accomatate , then later on the Photoshop CC stopped working. So I uninstalled it..  Now , I have updated to OS X 10.9.5 and should allow use of the bundle. Within my account, I do not see a place where I can reinstall them. Don't get me wrong I see it listed, just not how to re-install. Looking for ideas.

    Ceramist1 please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html for information on how to install the Adobe Creative applications included with your membership.

  • How and where to file complaint against Verizon's customer service?

    I hate it that I had no one to give my business to other than Verizon in my area. 
    I've had Verizon in early 2000s when FiOS was first available in my area, but the speed sucks so I was better off switching back to dial-up. 
    Many years have passed so I thought I would try Verizon again as I've heard good things about them. I signed up for the bundle service in 2012, and it's been an internet living hell when you're paying $140 every month and had to struggle daily to get connected onto the slow internet that takes 3minutes to load Google search page if you're lucky (my plan is 50/25). 
    I've had no internet connectivity on the 2nd floor of my house and I've contacted Verizon many times about it. 
    First time I'm told the router they provided could cover 100K range, so the problem might be the internet speed. I naively believed them and upgraded my service and got myself locked for another 2year nightmare. 
    Second time I contacted them I'm told their router could only provide good connectivity if you're within 20ft range. Intersting enough the tech who first installed the modem placed it at the farthest corner of the home that's tucked away from the rest of the house. I already told him that the internet sucked when I had Verizon FiOS when it first came out, but he said let's try place it there. So I think it's only reasonable to have Verizon to send someone to check and see if relocating the modem would solve my problem. The rep told me that can be done at a $154.98 service fees, all the same time does not guarantee that the internet issue will be fixed. 
    The online customer service person I spoke to has shown no regards on HELPING me to SOLVE the problem; she sounded like she just wants to set up an appointment, collect the service fees, and be done with me. This is not the kind of customer service I expect from a respected carrier. I'm just a frustrated user who wishes the service provider could provide some kind of assistant on helping me utilizing their product. The customer service reps I spoke to has reflected poorly on Verizon, and it certainly tells me you guys don't care about your customers since I'm already trapped in a crappy contract, which you'll get the monthly fee or the termination fees, one way or another. Also, your reps are giving out conflicting and false information. And I'm left on my own to figure out a way to deal with this internet mess. I will be an advocate on the bad experience I've had with Verizon, and as soon as other companies start offering high speed internet in my area, I'll switch in a heartbeat and encourage all my neighbors and friends to give their business to someone who might care a little bit more about their customers. 

    I feel your pain. That is why we left them ............could not stand the poor customer service either. By the way, we have netflix. Although we had the step up internet connection, netflix was frequently buffering, ot the point that it was not watchable. When we switched over to a known long island competitor, netflix operated like a rocket. So that means I was paying for faster internet connection and getting much less than  I paid for.
    Good luck. 

  • Condition Order Bundle Svc

    Condition Order Bundle Svc
    How can I conditionally order a bundle service based on a selected radio value? Any assistance would be appreciated. 

    Hi Ajay, This is SAP Standard & you will have no option to change this, I have earlier raised an OSS to SAP regarding this, they also told the same..

  • Billing Question for Internet Service

    Hello, I was hoping you could answer a few billing questions I have? I ordered only the performance internet (thru XFINITY website) which is offered at $24.99 per month (promo for 12 months). I understand the installation fee for the first bill, but I wonder why1) the breakdown of the installation fee is $30.00 for video and $10.00 for the internet (I only ordered the internet!)2) I subscribed to the internet only but I got a bill including XFINITY bundled services + taxes, surcharges, & fees for the TV service (It also appears on XFINITY my account that I am connected to TV service)  Please help me understand the items in red below.Thank you for your time and consideration. -------------------------------------------------------------------XFINITY Bundled services $50.00 XFINITY Internet $34.99 - performance internet $24.99- wireless gateway $10.00) Other Charges & Credits $40.00- Install fee - video ($30.00)- Install fee - internet ($10.00) Taxes, Surcharges, & Fees $4.98- TV franchise fee $1.70- TV Sales tax $1.42- Internet sales tax $1.86 Estimated Total $79.97

    Hello Tesskwon,
    I'll be more than happy to address your concerns. I will send you a private message to discuss your account concerns further.
    Thank You!

  • Upgraded to HD Complete XF bundle- confused by bill

    So I got the HD Complete XF Triple Play because I want all the channels available, as well as the fastest internet service offered and digital voice. According to the Comcast website, this bundle includes:AnyRoom® DVR service so you can watch recorded shows in any room you want up to 4 rooms – and in HD. Plus, get stunning HD picture quality included for 3 additional TVs. That's a total of up to 4 TVs with HD service!Over 200 digital channels, including HBO®, Starz®, Cinemax®, Showtime® and The Movie Channel®.Thousands of On Demand movies and TV shows – on TV and online.Sports Entertainment Package, including NFL RedZone.Faster Internet speeds.Wireless Gateway to connect your whole house and all your devices to the Internet.Constant Guard – the most comprehensive online protection of any Internet Service Provider – included at no extra cost (a $360 value).Unlimited local and long-distance calling to the United States, Canada and Puerto Rico.Voicemail plus 12 popular calling features including Caller ID, Call Waiting, and more.Backed by the 30-Day Money-Back Comcast Customer Guarantee.On my latest bill, here is what I'm getting charged for:HD Complete XF Bundle 05/18 - 06/17 - $199.99 Additional XFINITY TV Services
    Complete Add'l Outlet Svc 05/18 - 06/17 0.00
    HDTV Converter with Remote Control.
    HD Technology Fee 05/18 - 06/17 9.95
    Digital Additional Outlet 05/18 - 06/17 9.95
    SD Set Top Box 05/18 - 06/17 9.95
    Additional SD Set Top Box
    Sports Tier 05/18 - 06/17 7.00
    Total Additional XFINITY TV Services $36.85
    Additional XFINITY Voice Services - $9.95
    Modem Lease-Voice 05/18 - 06/17 7.00
    Non-Published 05/18 - 06/17 4.50
    UCC Fee 05/18 - 06/17 1.00 Here are my questions:1. The first bullet under the Complete XF Triple Play description says that it includes HD service to four rooms. It seems that I need to get new set top boxes from Comcast that support this feature. Will I have to pay extra to rent the three additional set top boxes?2. Do the anyroom DVR compatible set top boxes only work with HD televisions? (I've got two HD TVs and two SD TVs)3. If I'm supposed to have up to 4 TVs with HD service, why am I getting charged for an additional digital outlet?4. Why am I getting charged an HD technology fee? Isn't HD service specifically part of the bundle?5. Am I supposed to pay extra for the voice modem or is that supposed to be included in the bundle?6. Why am I still paying for the sports tier separately? Does the sports entertainment package included in the bundle not include the sports tier???7. I pay for the non-published number (I've paid for this feature for as long as I've been with Comcast...6 years), but my name, phone number, and address still show up in the local phone books. What gives? If you're still reading, thank you. I know this post is probably longer than usual. Any insight into my questions above would be greatly appreciated. Over the last 6 years I've been with Comcast, I've found that I often get incorrect and conflicting information depending on which customer service representative I end up talking to, which is why I chose to post my questions here.  

    I am also confused by bill.  Somone was to call me back, never did.  Also, someone to call my husband back due to his not being able to reply to his email on our home computer, although at work he's fine and his cell is fine (???)   I upgraded to HD Complete Xf.  Is this different than X1 Platform ??? I"m so confused. Firt they told me on the phone that there was a special at $199/mo for 12 mos.  But, my bill states 245.49 with -20.50 for total Bundled services at $224.99 ???? too much to list, I just called and asked that they have the same bill in front of them so we can go over line-by-line....wasn't happening.  Now I'm supposed to get a call from a supervisor tonight..... way too convoluted.

  • Terrible Customer Service Experience and Misinformation

    Since early November I have been trying to get my FIOS TV, Internet, and home phone transferred from my apartment to my new home.  According the Verizon website all three services are available.   I was originally scheduled to have everything installed on December 5th (which 2 weeks after my move) because Verizon indicated that was the earliest they could put the service in do to my neighborhood being new.  I called to verify the date and installation for the 5th a few days ago and was told everything was confirmed for the 5th.  Two days ago I called to add some receivers to my order for my additional TVs in my new home.  The representative had trouble adding the addtional equipment to the order and said he would have to cancel that order and start a new order.  I told him that was fine as long as my installation date of December 5th would not change because I had taken time off of work that I could not take back and had to have them come out on the 5th.  I was assured that there would be no change in my installation date.  After trying to add the equipment to the new order the rep said that he would transfer me to someone who could finalize everything.  I was then transferred to another representative (who I had to explain my whole situation  to AGAIN).  She assured me that she could help me.  I again indicated that I needed the installation date to be on the 5th.  She added the equipment and proceeded to tell me that the date was pushed out until December 28th.  I objected strongly and insisted that my installation date not change.  After a heated exchange I demanded to speak to a superviser (which was refused).  The rep put me on hold for several minutes only to come back to say that her supervisor had said that she would expedite my installation to December 5th and would personally call me to confirm.  However, I was told that I had to complete the order for the 28th to get things in "the system" before they could change it to the 5th. I agreed only to hear back from the rep via phone (not the supervisor) later that evening indicating that they were still working on it.  Not satisfied with the non-answer, I have call back several times and spoken to multiple other reps who have all given me different versions service availability ("checking with the engineering department to see what's available in your area"), and being promised to expedite my installation date to the 5th.  I even got promised another personal phone call from a rep in Maryland the following day confirming that they could install my phone and internet on the 5th, but that I would have to wait until a later date for the TV  - to which I agreed.  Not receiving a call yesterday, I called again and was told by yet another rep that he would work on it and call me Saturday. 
    This is completely unacceptable!  Let me sum up the long paragraph above.  I ordered your bundled service for 2 years.  I have been a loyal Verizon customer for MANY years.  You promise me an installation date that fits my schedule only to completley screw me over on that date when I want to add addtional equipment to my service (of which will ultimately bring you more money).  All thanks to an inept, inadequate customer service system, and complete lack of understanding from your sales staff on what is available in the field.

    NotHappy410 wrote:
    Yes, it is.  Thank you for your help.  You can close this out.
    It was our pleasure to help out getting this taken care of. Anytime you need assistance please make a post so we can assist further.
    Anthony_VZ
    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

  • Hp photosmart 7520 - can fax, get calls but not receive fax with bundoed service and wireless router

    I finally got the printer set up to my wireless router and am able to fax and receive calls but now I can't send a fax.
    I have a bundled service phone, internet and cabl;e with voice mail.
    I have reduced the number of rings to 2 and turned off automatic answer.  ready to pull my hair out!!
    HP tech service was no help and neither was the cable company.  Got this far on my own but hit a wall!
    any thoughts?

    Hello @mull274 , and welcome to the HP Forums, I hope you enjoy your experience!
    I see you are running into fax issues.  I would like to help.
    I would recommend performing a power reset on the printer.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
    I would also recommend this document on Fax Sending Fails Intermittently.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Bundle break down

    I have bundled services, TV, Internety, Phone. How can I get the individual cost of each service. Considering everything Comcast claims it can do for me, this should be a "no brainer."

    Hi baileynbeen -
    I have sent you a Private Message to discuss your account.

  • My Triple Play 2 Year Agreement/Transfer Residential Service

    This is all I see whenever I login to my FiOS account under "My Services" It's a little blue question mark next to "See My Agreement" (My Triple Play)
    "I understand that I have agreed to maintain these bundled services for a minimum of 24 months and that an early termination fee of up to $230 will apply if I cancel my services early. The prorated early termination fee of $230 will be reduced by $10 for each full month toward the minimum term. I understand that once my bundled services are installed, I have a 14 day ETF grace period to cancel without an early termination fee."
    I also saw this blip about my 2 year agreement under my "Services Overview" page.
    "Listed bundle price requires a minimum term commitment of 24 months and a prorated early termination fee of up to $230 will apply if you cancel your bundled services early.  Early termination fees are reduced by $10 per month for each full month in service and the monthly price of your bundle may change at the end of the 24 month term commitment.  Once your bundled services are installed, you have a 14 day period to cancel without an early termination fee.
    I understand that my services are governed by the applicable terms of service, including the limitation of liability for service and equipment, settlement of disputes by arbitration, as well as the terms of my plan and any optional services.   These terms are available on www.verizon.com/terms"
    Why is it anytime I move I can not retain my current 2 year agreement with Verizon? I mean it clearly states in my current/past 2 year agreement that "I have agreed to maintain these bundled services for a minimum of 24 months and an early termination fee of up to $230 will apply if I cancel my services early." I mean I digitally signed a binding contract and I'm bound by the terms. However, how can Verizon only make that applicable on their own terms. What I mean by that is everytime I move I get told that transferring my service isn’t possible and I have to start new service. I was told this morning during a Support Chat (Verizon Rep Josie) that Verizon could move my services if the services are available at my new location. (Which they are!) I literally got new FiOS service activated last Monday (April 13, 2015) and due to un-foreseen circumstances I'm moving to a new residential house next week. (10 mins away from my current house) However my current rate/price can't be moved?!  Oh and it gets better...Apparently effective today (April 19, 2015) my current TV package (FiOS Select HD) no longer EXIST! COME ON VERIZON!? Must be conveient for you to just drop/change things and not even attempt to notify your customers! You are now are trying to force to pay more for FiOS TV Custom HD and actually get less than what I'm currently getting with FiOS Select HD?! You pulled this same stunt last time I moved. Told me that my current internet package wasn't available anymore, (25/25) but would you look at that  25/25 is back! Quit screwing your customers! Bottom line is this, I’m both contracted and grandfathered in to my current plan for the next 24 months! See below…
    Verizon Triple Play
    $69.00/mo
    Price Months 1 - 24 = $69
    Discounts Included
    $25.99 FiOS-Ready Bundle Discount for 24 Months Thru April 12,2017
    Bundle 24 Mo. Discount Thru April 12,2017
    $15 FiOS-Ready Bundle Discount for 24 Months Thru April 12,2017
    Services and DiscountsMonthly Amount
    ExistingTriple Play$69.00
    FiOS Digital Voice Unlimited
    FiOS TV Select HD
    FiOS Internet 75/75
    $25 Bundle 24 Mo. Discount Included thru Apr 12, 2017
    $40.99 Bundle 24 Mo. Discount Included thru Apr 12, 2017
    Existing(Rent): 1 TV Equipment Package$11.99
    Estimated Monthly Subtotal$80.99
    Taxes, Fees and Other Verizon Charges (see detail)$14.68
    FiOS TV Broadcast Fee$1.99Estimated Monthly Charges$97.66
     Looking forward to your reply.

    Thanks for providing me the link for your TOS DSD, but I'm awaiting a response/validation on my previous comment. (Before I requested the TOS link.) If you missed it I'll repost it for you here.
    "If the person is a current FiOS subscriber (which I am) and is moving to another residential neighborhood where FiOS services are available, that should just be charged separately as an install fee. I mean I’m physically bringing my equipment (router and set top box) to my new address. Us current FiOS customer in no way should be treated as a “new customer” just because we moved. (Especially when we are lokced into a TWO YEAR AGREEMENT!) There is no reason/logic/legal reason why my current services/account number/2 year agreement CAN NOT be retained at my new address! You are clearly breaching your own contract."

  • Being charged for cancelled service

    I tried posting on your fb page and I don't see it there yet.  So I'll try this --  I just got my bill today and saw a $14.99 monthly charge for World Plan 300.  This is the plan I got in June 2013 for ONE MONTH while my children were travelling in Europe.  I requested one month, was actually pro-rated for just the time they were there (which was 3 weeks) , and in July 2013 I called back to make sure the charge was removed.  I was assured it had been.  Should I check my bill carefully?  Yes of course.  BUT, your representative told me the charge was removed and it wasn't!  So, they lied or are incompetent.  I paid for this service in Aug/Sept/Oct/Nov and Dec.  Are you kidding me?  $75 for something I NEVER used and had cancelled?  I asked your phone rep tonight and she assured me it was cancelled.  Well, the man on the phone in July told me it was cancelled, too.  Who do I believe?  I asked her tonight to connect me to someone who can credit my account for the service I cancelled and she said it was not possible.  Not possible to get back the money for something you didn't cancel??  This is shameful.
    Any check of my account will show when the service was ordered, when I used my home phone to call Europe, and when I stopped using it.  I am disapointed that your company is satisfied with continuing to charge me for a service I had every reason to think was cancelled.  You TOLD me it was cancelled.  I added several Premium TV cable choices in August so the fact that the bill was higher didn't really register. 
    You have one deeply disapointed customer in me. 
    Rose

    I HAVE NEVER BEEN AS DISRESPECTED AS I HAVE BEEN BY VERIZON TODAY!!!!
    I moved from MD TWO YEARS AGO and cancelled my bundled services (Phone, internet, and cable), but apparently someone at Verizon left the internet service on...I wasn't getting a bill and had Verizon service installed in my new home in TX, so I didn't think anything of it. When I recently ran my credit report, I noticed a negative from Verizon, when I called to investigate, after a 40 minute call, I was told I had to call the Finance department the next day to arrange payment for the $1100 I owed for the 23 months of internet service that they'd been charging me for.....
    My first call started at 7am (PST)....after being told I was routed to the wrong department and transferred FOUR TIMES over an hour, I finally reached a supervisor who told me they would call me back....yeah right
    So, when I called back this evening, and was transferred three more times, hung up on, put on hold (only to wait and then be disconnected), I reached an extremely rude "customer service" agent, who told me she would do me the courtesy of knocking off three months of the 23 month bill, but that I would be responsible for the rest, because she didn't see and record of a request being made to disconnect the service.
    I REPEAT!!!!!   BUNDLE SERVICE!!!!!!  CABLE WAS CUT OF IN MARCH OF 2012!!!!!! PHONE WAS CUT OFF IN MARCH OF 2012!!!!   WHY WOULDN'T THE INTERNET HAVE BEEN CUT OFF AS WELL?????????
    i AM EXTREMELY FRUSTRATED, ANGRY, AND I'VE NOW SPENT OVER 2.5 HOURS ON THE PHONE WITH VERIZON WITH NO END TO THIS NIGHTMARE IN SIGHT!!!!
    CUSTOMER SER VICE DOES NOT MEAN ANSWERING THE PHONE AND PUTTING PEOPLE ON HOLD OVER AND OVER AGAIN.  IT DOES NOT MEAN TELLING A CUSTOMER, "I CAN'T HELP YOU"...
    IT MEANS HELPING THE CUSTOMER!!!!!!!!!!!!!

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