The printer has the wrong icon
The printer has the wrong icon on one computer, the right on on the other.
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I have a LaserJet 1320 at home, and a LaserJet 1200 in my pastor's study.
My MacBookPro connects to the LaserJet 1320 as a network printer and to the LaserJet 1200 directly by USB. My G5 iMac only connects to the LaserJet 1320 as a network printer.
On the MacBook Pro, the printers have the icons that look like them. On the iMac, the 1320 has the icon for the 1200!
I replaced my router at home, and in the process, deleted the printers from the iMac and reinstalled them.
On the iMac, the 1320 STILL has the icon for the 1200!
This is not exactly a life-threatening situation, but it is annoying. How do I fix it? Does anyone know where these icons live and what file specifies which icon goes with which printer?
17" iMac G5 and 15" MacBook Pro Mac OS X (10.4.6)
I found the printer icons for HP on the iMac. There was no icon for the 1320 series, so it was defaulting to the icon for the 1300, which visually resembles the 1200.
It didn't occur to me until I had wasted a lot of time that the driver on the iMac predated the Intel Macs, and that the driver on the MacBook Pro must be newer. In the course of the day, I read that Software Update doesn't necessarily update drivers. So I went to the HP web site and discovered that they have a Universal driver. I downloaded and installed that, and it produced the correct icon.
Lesson: Occasionally check the printer manufacturer's web site for driver updates.
17" iMac G5 and 15" MacBook Pro Mac OS X (10.4.6)
Similar Messages
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Unable to verify the printer on the network
Hi,
I have a home IP network with an HP4100N network laser-printer connected via JetDirect card to a powerline device and then to a hub.
Up until recently, all computers on my network could successfully print to the printer via the JetDirect card and IP (192.168.0.100).
HOWEVER, my girlfriends MacBook Pro running Mac OX 10.9.5 suddenly stopped printing to the printer and things were just starting to build up in the print queue. The printer continues to print normally for everyone else on Mac and even a Windows 7 machine, eeek!
Turning the printer on and off a couple of times, resetting the network etc, I then finally deleted the print queue and tried to setup a new connection to the printer again on her computer via the prefs and the IP JetDirect socket option (like I have done on all the other computers).
When I enter the printer IP address into the Mac Printer & Scanners settings, Mac OS tried to interrogate printer model etc and it comes back with a Generic Postscript Printer profile and not the HP specific one. (Again, every other computer can setup fine at this point!)
On her computer, when you try and install the printer with the wrong profile (or even the correct one if manually chosen), it eventually says:
'Unable to verify the printer on your network'.
Network utility:
I then tried using the Network Utility to ping the printer from my laptop, this works.
I tried to ping the printer from her computer, this doesn't work and it times out!
then...
I tried pinging her MBP from my MBP and this works. Then I pinged my MBP from her MBP, this works.
So her computer is on the network, but is not able to see the printer.
I then hard- IP'd a new IP address on the printer (just to rule this out), setup all the computers to this new printer, all worked well except for her computer, which once again couldn't see the printer. (I can't ping to it either again from her computer, even with the new IP!)
I think I've tried all the obvious things, updating software, resetting things, turning the firewall off completely....but all to no avail.
The problem, it seems to me, is with her MBP rather than with the network or the printer (as all other computers can print!).
So...the million dollar question is... Can anyone tell me what is going on?! How do I get her computer to print to this printer again??
thanks very much.Yeah, I would agree with you completely Greg, but the baffling thing is it just affects this one Mac. How come it routes 'selectively' so to speak? It works for everyone (incl. Windows 7 machine) but not for my GF's MBP... until such a time that it suddenly feels like working again (all by itself by the looks of things).
You are right in saying that it defo appears to be some kind of routing problem, but I'm having difficulty in finding out where the problem actually is. Is it the router, the printer or her computer? Could it be the firewall on the router blocking it for her and not for others for some reason? If it was the router, you would expect it to tarnish everyone with the same brush, would you not?
Whilst the HP printer has the static IP manually set up on that side (192.168.0.100), the router hasn't specifically been told that the printer has the .0.100 address hard coded into it I don't think, so there is a possibility for it to be going weird here. I'll need to look at the router config page tonight and just lock that 0.100 address to the MAC HW of the printer. Perhaps that will do the trick, but still wouldn't explain why it's doing it selectively just to that one computer (not even randomly to others on the network).
I did try the safe boot too. Within that I ran Disk Utility to fix some file permission errors (there were some group permission problems for the new HP software that I had installed on her computer actually, which DU had fixed). Whilst running the utility, it did throw back issues about the EFI partition map being corrupted etc, but that seems to be a separate problem with the disk utility software not being able to run/fix from the disk it is being booted from, even in safe mode. But this is being discussed elsewhere on Apple Forums and I don't think it's connected to the IP problem I'm having.
Whilst I was doing the Safe Boot thing, I got sidetracked (isn't that always the case when you troubleshoot) and didn't try and set the printer up within that environment, but instead was trying to figure out why I was getting the EFI partition Map errors. It turned into a late night and I had to hit the sack at some point...
I tried IPP too. Putting the Printers IP into the address field on her computer didn't result in the HP Printer profile being selected when it tried to find the printer, this stayed as Generic PostScript. I didn't explore any further on that occasion to see if I could manually set it all up and print to it or if the set-up would just hang again. I figured if the IP address of the printer isn't visible to the computer (ie. no route to host), then changing to IPP wouldn't work either.
I'll give these options another go tonight when I get my hands on her computer again. -
The network connection to the printer has been lost.
I have reserved an IP address for my printer in my router. I routinely get the following message in Windows 8.1 64: "Scan to computer is no longer activated. The network connection to the printer has been lost." Also, when printing, sometimes the printing cuts out (i.e. half the job).
bcbrewster
Well, then the issue remains vague and you must track down a reason for the disconnect -- the connection is breaking between the printer and the computer -- and apparently, from your description - this even happens on occasion during a print job.
Event Viewer Logs
If the computer is aware of the cause, you might find it in the Event Viewer logs. There is a wealth of information packed into the daily logs kept by the system on a great many of the computer's actvitiies. The trick is to 1) find the log containing the information you seek, and 2) Decipher what you have found.
Reading Event Viewer logs is part science and part art. I cannot tell you precisely where to look because I don't know where your problem is located.
I can give you some information on how to get started:
Windows 8 Event Viewer
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Disconnections
Disconnection can be caused by a number of things, most of which you have probably already read about in your searches:
The issue could be due to the need for a Firmware Update. You would have noted this during your previous Troubleshooting - and the only Firmware update for this model is dated 2013.
HPCOM_HP_ENVY_4500_series_x86_000_003.exe
Reference:
HP ENVY 4500 e-All-in-One Printer
=======================================================
Possible causes for connection issues include and are not limited to:
The router should be no closer than three feet (about a meter) to the printer - too close is as bad as too far away
You can try moving things around -- even a few inches one way or another can help
Weak antennas or single antenna routers cannot be "magically" made better; these routers might perform better when placed higher in a room rather than lower. That is, place the router high on a shelf instead of low in a cabinet
Try changing the channel -- 6, 11 might work better
Try using a static IP outside of the DHCP range of the computers on the same network.
==========================================
References and Power Options
IF you are running a notebook
and if the notebook is running on battery
and if that notebook is running wireless
and if the notebook is having trouble staying connected
THEN:
Control Panel > icon view > Power Options >
Under Choose or customize a power plan >>
Under Plans shown on the battery meter >>
Next to HP Recommended >> Click Change Plan Settings >
Click Change advanced power Settings >
Scroll down and Open Wireless Adapter Settings >
Click Power Saving Mode >>
Adjust Power settings for On battery and for Plugged in Options
Click on the current option to enable the drop down menu and see the available settings wireless adapter / system
If you have been having trouble with running wireless on battery, consider setting the wireless to maximum performance while on battery.
Understand this uses more battery resource.
Click OK to save and exit
=================================
References:
Static IP Address for Printer
Settings to Improve Wireless Connectivity
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur -
Can you print from an iPad 2 using 3G in a home with no other computer or wifi by using an iPhone 5 hot spot connection if the printer has been set up in another place with live wifi? I know this question is loaded but my dad lives in a rural area and is wanting a printer to use occasionally. He doesn't want to deal with a computer and I keep his iPad updated for him at my home. Please shed some light on this for us PLEASE. Thanks
In that case, it should be possible. I haven't tried this directly, but I believe it should work.
You'll need to get an actual AirPrint compatible Printer.
Check here for a list of Printers you can choose from.
http://support.apple.com/kb/ht4356
Once you have the compatible printer, using the Hotspot feature from the iPhone he'll have to create the Wifi bubble form the iPhone, and connect the Printer to that Wifi network.
Then connect the iPad to that same Wifi network provided by the iPhone. When all that is done, the printer should appear in any of the Apps that can Print under the Action Arrow button.
For instance in email, pressing the action arrow should show a Print option. In there the printer should appear.
Alternatively you can simply buy a wireless router and setup the network through there even if there is no internet attached. Connect the wireless printer to the router network, and connect the iPad or iPhone to that same wifi network to print. -
I have a wirless network. I connect all my computers to it and a printer. I can print wirelessly from all computers. I tried to add the printer to my new Macbook, which is connecte to the network, but can't find the printer on the add printer and scan icon on preferences. I downloaded a installation printer utility from the Manufacturer (lexmark), but it didn't work. Any sugestions?
Thanks,
IvetteYou would need to get the IP address of your printer then manually add a network print queue.
To get the IP address, on the control panel of your printer, press on Setup > Network Setup > TCP/IP > View/Set IP address. -
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Hello engine351,
I would start with restoring your iPod classic by putting it into Disk Mode. Once you have that done, you should be able to restore your iPod in iTunes and then start the sync again. Let me know if this works out for you.
Putting iPod into Disk Mode
http://support.apple.com/en-us/HT203585
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http://support.apple.com/en-us/HT201540
Regards,
-Norm G. -
The volume has the wrong case sensitivity for a backup
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Any help would be appreciated!That's not how you restore.
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OS X Yosemite: Recover your entire system -
My Time Machine backup keeps failing. I get a message the "Volume has the wrong case sensitivity for a backup". Please advise.
Thanks, HowardYou can change the case sensitivity of the sparsebundle.. but I really doubt the error is real.
See A8 here.
http://pondini.org/TM/Troubleshooting.html
The sparsebundle should have case sensitivity turned on.
I cannot even fathom how it could have changed.
Let me recommend before you start fooling around with the sparsebundle.
Do a full network start.
Power everything off.. start up modem.. wait 2min.. power up the TC.. wait 2min.. power up any other network gear like switches.. wait..
Now power up the computer and try it.
If the error is the same.. I would do a factory reset of the TC.. give it all short names, no spaces and pure alphanumeric. Then reset TM .. see A4 in the same reference as above.. and do a verify of the backups.. A5 above and try the backup again..
No luck..
Then erase the TC and start over.. it is sometimes necessary as TM does get itself in a knot. -
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The 'download' for the tutorials has the wrong content, i.e., 4 very short interviews.
https://helpx.adobe.com/creative-cloud/learn/start/audition.htmlNo those are the correct content. They are the audio files for working on as demonstrated in Jason Levine's tutorial videos which are shown on the linked web page.
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Why my home wifi connection ipad2 enter the password after the password has been wrong? Password is the phone able to connect after the connection is ipad2 has been an error?
Hello joe2616,
Thanks for using Apple Support Communities.
To troubleshoot this issue where your Wi-Fi network is dropping, please follow the directions outlined below.
Symptom: The network connection drops unexpectedly
Your Mac may not not stay connected to your Wi-Fi network reliably.
Your Mac may stop accessing the Internet during use.
Solution
Use these steps if your computer disconnects from its Wi-Fi network unexpectedly.
Check your range to the Wi-Fi router and reduce the effect of interference.
If your computer is too far from your Wi-Fi router or your environment has too much Wi-Fi interference, then your computer may not detect the Wi-Fi network properly. The easiest way to check for range limits with your Wi-Fi network is to move your computer or your Wi-Fi router closer together and make sure that there are no obstructions (such as walls, cabinets, and so forth) between the router and your computer.See Potential sources of wireless interference for more information about interference and solutions.
Try connecting to a different Wi-Fi network. If your computer works fine when connected to a different Wi-Fi network, then the issue may be related to your network router or ISP. In that case, contact the manufacturer of your router or your ISP.
Wi-Fi: How to troubleshoot Wi-Fi connectivity - Apple Support
Thanks for using the Apple Support Communities!
Cheers,
Alex H. -
I did not have my backup with me when my hard drive failed and was replaced at the Apple store. Now it will not download to my new hard drive. A message says that "the volume has the worng case sensitivity for a backup". How can I resore my data from the backup?
Thank youThis is a user-supported board. You are not addressing Apple here. Nor is it a good idea to post your private information to a public forum. You should edit your post immediately.
Unfortunately no one here can access your support history. You must respond to the emails directly. -
All CD's that I burned for my library have an iCloud icon with an explanation point next to the song. If I right click it prompts me that 'This Item was not added to the iCloud because an error occurred. Some of my purchases have no cloud icon next to them at all and they play fine. Numerous purchases have 2 of the same songs listed..one has the cloud with the explanation point and the other has the cloud with a down arrow for downloading from the cloud. What I am having to do is delete the ones with the explanation point and then download the one with the arrow. It's taking forever. Then I still have to go back and re-burn my CD's and then back them up in iTunes Match. Any ideas of what's going on? and how to get this all done faster? Getting really frustrated!
Thanks
ringerman50i noticed this as a bug in iTunes. make sure the correct file is selected in the preferences menus. It does not have to be the default location directiory as Vazandrew stated. your iTunes music library can be anywhere you want it. i have mine on an external cuz i'm a dj and have over 80,000 songs.
once you select/verify the location of your music library, simply drag the folder into the left panel in iTunes from a finder window. iTunes does not automatically add the items like it use to for some reason. -
In Contacts version 8, how can I print ALL information in each individual card? When I select the print command the only thing printed is the name and address. I need phone number(s) and all other information in the cards. We enter various pieces of data, other than the standard name address & phone numbers and we print all information on each card so it fits in a 5x7 inch loose binder. We have used InTouch software for many years and it has served us extremely welll, however, the publisher (The Prairie Group) has not, and apparently has no plans to update their software to be compatible with any Mac OSX OS beyond 10.6. Any help will be appreciated!
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I work in a small office that shares an HP Laserjet networked printer with Macs & PCs. Within the last few days, the printer has sporadically refused to print files from my Mac Pro and my boss's iMac (both running 10.7.5). I've tried removing/reinstalling the printer from Print & Scan (no joy) and verifying permissions (still nothing). I went to HPs site and they claim the drivers are included with the latest OS update. I'm tearing my hair out with this problem. Help!
Hi minkbikini,
I would suggest that you use this article to help you troubleshoot this issue with printing in OS X:
Troubleshooting printer issues in OS X
https://support.apple.com/kb/TS3147
Thanks for coming to the Apple Support Communities!
Cheers,
Braden -
Why won't my iMac print consistantly to my compatible HP 6500A? I've checked for updates and downloaded the lasted software...still can't print. All my other Mac devices find the printer but the iMac is hit and miss. I'm operating the Mac OS X Lion 10.7.
When you say hit and miss do you mean sometimes you print a whole document with no problems, or do you mean each document has problems? This is from HP's website for your printer:
Your sig says 10.6.7 but your message says 10.7. So if it's really Lion, this printer isn't officially supported. Elsewhere on HP's site it says updated drivers will be available on your Mac via Software Update. Have you run that recently?
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