The redemption code they sent me in an email does not work...it says it is not active and to contact the store i purchased it from? Adobe is the one who sent this to me and i cannot get in touch with anyone. Very frustrated

Does anyone have any suggestions?

Photomum2014 did you purchase a redemption code though http://www.adobe.com/?
I would recommend reviewing Redemption Code Help. If you continue to experience difficulties then please contact our support team at http://adobe.ly/1aYjbSC.

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HT1539 I am getting an error that my Disc cannot be found, may be dirty, etc... Please reinsert and try again. After retrying, I cannot download, as the redemption code indicates that it has already been used. How do I download movie now?

I am getting an error that my Disc cannot be found, may be dirty, etc... Please reinsert and try again. After retrying, I cannot download, as the redemption code indicates that it has already been used. How do I download movie now?

Thanks for the quick advice!
Unfortunately, I am still unable to open my core productivity apps, namely Skype and Evernote. Twitter, as well, could not start. But interesting quick fix though, I never knew you could do that.
Here's the error log after the restart:
What else should I try?

I have signed on and followed the instructions provided to get my serial number using the redemption code in the box I bought at a retailer. I am never given a screen where I can enter that code.

I have followed the instructions provided on the Adobe.com/go/getserial site several times. I have created an Adobe account and have signed in. I have found the redemption code in the box I bought at Staples or Best Buy (don't remember which or maybe it was at Apple). I am never given a screen on which I can enter that code to get my serial number. What am I doing wrong?

John, let me explain. I recently purchased Adobe Premier Elements from
Staple or Best Buy. When I tried to install it, I was told that I needed
to go to an Adobe web site to get a serial number. There was a piece of
paper in the box that I had purchased that contained a redemption code. As
I went through the process on the Adobe site, I was told that I would be
shown a screen on which I would list that redemption code. Once I had
entered that code, I would be given the serial number required to finish
the installation of the Premier Elements code on my Mac desktop. I went
through the process several times and was never given a screen on which I
could enter the redemption code so I am unable to complete the installation
because I have no serial number.
Please let me hear from you. I spent over $120 for the code and will take
it back to the retailer if I cannot finish the install. This should not be
this hard.
Rusty Edmister
On Sun, Jul 13, 2014 at 6:23 PM, John T Smith <[email protected]>

I recently bought Photoshop Elements 12 and the system is saying that the Redemption Code is no longer active. How do I get a new code that will allow access to the software ?

I recently bought Photoshop Elements 12 and the system is telling me that the Redemption Code is no longer active.
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you need your serial number. you used your redemption number to redeem your serial number.
if you don't know your serial number, check the account used to purchase or register your pse 12, Adobe ID

I BOUGHT LIGHTROOM 5 IN LAREDO TX AND I TRIED TO GET IN MONTERREY MEXICO THE SERIAL NUMBER WITH THE REDEMPTION CODE BUT APPEARS AN ERROR. MY PC IS WINDOWS 8. COULD SOMEBODY HELP ME?

I BOUGHT LIGHTROOM 5 IN BEST BUY LAREDO TX AND I TRIED TO GET IN MONTERREY MEXICO THE SERIAL NUMER WITH THE REDEMPTION CODE FROM THE BOX, BUT APPEARS AN ERROR. MY PC IS WINDOWS 8, COULD SOMEBODY HELP ME??

I don't know that you can purchase Adobe software in the US for installing and using outside of the US.
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

I purchased Adobe sc6 master collection from software city and i cannot locate the redemption code, but I do have the serial number for mac, do i still need the redemption code and where would i find it?

I purchased Adobe sc6 master collection from software city and i cannot locate the redemption code, but I do have the serial number for mac, do i still need the redemption code and where would i find it?

Hello,
please have a look there: https://helpx.adobe.com/x-productkb/global/redemption-code-help.html
>>> Redeem your redemption code in three easy steps.
Hans-Günter

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You don't say which film you're struggling to download, I had problems with a-team and I ended up emailing the address on the leaflet, turns out they had a lot of problems with people's codes, they then gave me a new code to use! I have now managed to get the film downloaded?

The redemption code they sent me in an email does not work...it says it is not active and to contact the store i purchased it from? Adobe is the one who sent this to me and i cannot get in touch with anyone. Very frustrated

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