The Simpsons Tapped Out, update through App Store asking for payment?

I am a daily player of TSTO, but I can't update cause when it takes me on to the App Store it's saying "sign in required" and then taking me to my account for billing information. Even though I found this strange I went ahead and put in my billing information. When I click done it's bring up the message "Your payment method was declined, please enter another payment method"?!? I have NO IDEA why it's even asking me for any sort of payment in the first place as it's a free game, and how could there possibly be a problem with my payment method as I use this exact same payment method everytime. Nothing has changed, card hasn't expired etc... I contacted EA Support team at first, and they said the exact same, it shouldn't be asking for any sort of payment! They advised me to contact apple but being from the UK this is pretty much impossible. There is NO way to contacted them about this sort of problem without having to pay an arm and a leg to phone them! I managed to email them through some sort of help thing that I now can't even find, but it's been 2 day's and still no reply...
If anyone can help thanks to you in advance

Well in my experience with having an iPhone for over 2 years, it is pretty hard to get help from them. I'll try that link though, thanks. Why is it asking me to update payment info? NOTHING about my payment info has changed and I know that I'm not the only person has this issue before. I used the same payment method the other day with no hassle
Anyway, even when I do put in the correct billing info again (updating I suppose)it's declining???

Similar Messages

HT2534 Why is the app store asking for payment information to download a free app?

I've never had a problem downloading free apps. Now, all of a sudden, I can't download a free app without going through the purchasing step, which I am not because it's free?! Anyone else having this problem?

You are required to provide credit card details to download apps be it free or paid.
Nothing will be deducted from your credit card if the app is free.
There will be a authorizing hold of US$1.00 to verify your account information. It will be credited back to your account later.

In app purchase for the Simpsons tapped out didn't go through and now app won't open

I bought donuts on the Simpsons tapped out app n it went to iTunes and I did in app purchase, and now my app won't open and it seems like my phone is trying to download it keeps asking me for my apple password when app shuts down, I tries to delete app and reload it, it doesn't help I also retuned phone to default setting still nothing, i can go on my other devices and load app but it doesn't show my purchase, did this happen to anyone else and did u find an answer to fixing this problem????? Please Help!!!!!

I had this same exact thing happen. The problem seemed to occur when I tried to do an in-app purchase and my iTunes Apple ID needed payment verification. Tapped Out triggered the iOS to open the verification part of the App Store. After verification iOS asked if I wanted to proceed with the purchase. I hit "ok". The App Store was trying to handle the in app purchase like it was a regular app purchase. When I went back into Tapped Out, I was met with an error message stating that the purchase has been made, and it was waiting for download. I also couldn't initiate any more in app purchases. When I quit and relaunched Tapped Out, it flashed the loading screen and then quickly crashed. Followed by a prompt for my Apple ID password.
The disconnect here is somewhere in the coding from Tapped Out to the iOS. Tapped Out is asking for authorization on a in app purchase and the iOS is trying to initiate a regular app purchase.
I have tried erasing and reinstalling Tapped Out. I have tried signing out of my iTunes account and launching Tapped Out. I have tried "Resetting All Settings" from the general setting panel in iOS, which usually fixes everything... Nothing is working though.
I was able to download Tapped Out on a different iOS device (all running 7.0.4 btw) and was able to run it, sign in with my Tapped Out login and Apple ID. I was even able to initiate the in app purchase fully. So this tells me that the bug here is buried deep in the preference of iOS 7 on my original device, not the Tapped Out account or my iTunes Apple ID.
The sure fire answer to solve this is to do a clean erase and restore of the device. I really don't want to do that though because it will get rid of my current camera roll and my text history. Plus I'll have to resync all my music and that takes a while. I'm hoping the bug just times out and the app refreshes itself... But I'm doubtful of that. I think we are the unintentional collateral damage from some sloppy coding on EA's part. A clean erase and install might be the only answer. Hopefully it will rectify itself though...

TS1702 Want to buy some donuts on the Simpsons tapped out game and it is telling me to contact support. I have updated my info and credit card. Help

Want to buy some donuts on the Simpsons tapped out game and it is telling me to contact support. I have updated my info and credit card. Help

Contact the app's support, at a guess. Have you?

TS1702 I am having a problem with the Simpson tapped out app it won't connect to the server it only happens on my iPad other iPads are ok

I am having a problem with the Simpson tapped out it will not connect to the server it only occurred on my iPad not any others in my home

Hey Jerryd820,
Thanks for the question, and welcome to Apple Support Communities.
The following article provides suggestions if you are having issues with a specific application:
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702
6. Reinstall the affected application
Remove the application from your device and reinstall it.
1. Touch and hold any application icon on the Home Screen until the icons start to wiggle.
2. Tap the "x" in the corner of the application you want to delete.
3. Tap Delete to remove the application and all of its data from your device.
4. Press the Home button.
5. Go to the App Store.
6. Search for the application and then download it again.
Note: If it is a paid app, ensure you are using the iTunes account you purchased the app with originally. If it is not, you will be charged for the app again. For more information regarding downloading previously purchased items, see this article.
7. If the issue is still unresolved
If you continue to experience the issue, contact the developer of the application for further assistance.
Thanks,
Matt M.

HT5137 I made a purchase with my debit card on The Simpson Tapped out game, And now my game won't open. It just kicks me out every time I click on it. How do I fix this problem with out deleting my app?

I made a purchase with my debit card on The Simpson Tapped out game, And now my game won't open. It just kicks me out every time I click on it. How do I fix this problem with out deleting my app?

Personally, I would never use a debit card online, for security reasons. If your card gets hacked its your money that is stolen. At least with a credit card it is the card providers money that is stolen.
Anyway, I would delete the app and re-install. If you paid for the app in the first place you will be able to re-install free of charge. Also, the app should allow the in-app purchase to happen again as it should recognise that you have already purchased it previously.
Finally, it might be that the 3G doesnt have as much ram as more recent models of iphone and you may have applications running in the background that are preventing the app to function with the in-app purchase unless you shut down any apps eating all you memory that are running in the background. Shut-down these apps (and the simpson tap out app) by exiting to your home screen and double-tapping the home button to show what apps are running in the background. press and hold any of the open apps until it starts shaking. close all the apps down. exit then re-launch the app.
good luck.

TS1702 When I go to buy in app content on the Simpsons tapped out it says insufitiont funds but I have enough money in my account to purchase it why is it doing this?

When I go on to the Simpsons tapped out game I try to purchase so in app content and every time I try it says insufficient funds but I have enough money in my I tunes account to purchase it. Why is this happening?

How much is the item that you are trying to buy and how much do you have on your account ? If you are in the US then you need to add on your state's sales tax to the listed price - does that take it over your balance ?

TS1717 I had purchased the simpsons tapped out app as I played to suppose to level 22 prior login it turns out to level 1,,, please help to retrieve my account, thanks

I had purchased the simpsons tapped out app and as grossly play along to level 22, to my disappointment the app back to level 1,,,, so upset ,,, please try to retrieve my account so that I can continue with the app, thanks

well, something is really messed up with those accounts so I would create a new admin account, log into that and go from there.
To do that [enable the root user|http://support.apple.com/kb/TS1278], safe boot, log in as root and create a new admin account, also while you are at it disable the auto login.
You can also work from the root account but I would recommend against it. It's not really safe.

TS1702 Just a few minutes ago i tried to purchase from The Simpsons tapped out game, but there were a warning that my purchese was declined and i was asked to re-filled the payment info in order to compete my purchase. I did that but that wont work

Just a few minutes ago i tried to purchase from The Simpsons tapped out game, but there were a warning that my purchese was declined and i was asked to re-filled the payment info in order to compete my purchase. I did that but that wont work and the warning keep showing up. Whats wrong? help please.. Is there any correlation with the software update? I did check the update , there is an update for iOS 6.0.1 .

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

TS1702 I have the Simpsons Tapped Out game

I have the Simpsons tapped Out game and was quite involved and established... all of a sudden it has reverted to the START again!! I am NOT impressed.. ( I know its not your fault) but what can I do to recover the game as I had it ?

Contact the app's support, at a guess. Have you?

How can I transfer The Simpsons Tapped Out game from my iPhone 4 to my iPhone 5?

I have just gotten an iphone5 and have done a backup from my iPhone 4.
I can't get The Simpsons Tapped Out existing game to work on the iPhone 5, how can I get the original game to work on the new phone? As I've done the restore on the new phone, it brings up a whole new game to start up with again.

i have tried to do this but when i log in it tells me there is a level 4 game on this device not my level 25 game. any suggestions

My iPhone3GS running iOS5 has recently been reluctant to upgrade Apps. The App store asks for my password and then marks all the Apps as being updated. Often only one or none actually update. Usually I get a message saying "Unable to download application"

My iPhone3GS running iOS5 has recently been reluctant to upgrade Apps. The App store asks for my password and then marks all the Apps as being updated. Often only one or none actually update. Usually I get a message saying "Unable to download application" and "<app> could not be downloaded at this time - Done or Retry".
It's not an iTunes login / password issue because sometimes one or two of the Apps will download and the others stall with the blank progress bar. The internet connection is working fine in all other respects.
Sometimes, many restarts later the downloads will complete. Is this a known bug? Is Apple working on it? Any fixes?

My iPhone3GS running iOS5 has recently been reluctant to upgrade Apps. The App store asks for my password and then marks all the Apps as being updated. Often only one or none actually update. Usually I get a message saying "Unable to download application" and "<app> could not be downloaded at this time - Done or Retry".
It's not an iTunes login / password issue because sometimes one or two of the Apps will download and the others stall with the blank progress bar. The internet connection is working fine in all other respects.
Sometimes, many restarts later the downloads will complete. Is this a known bug? Is Apple working on it? Any fixes?

I updated my mac 10.8 to mavericks but after installation the app store ask for the same software update again..i have a slow connection..i cannot install it again and again..what should i do?

I updated my mac 10.8 to mavericks but after installation the app store ask for the same software update again..i have a slow connection..i cannot install it again and again..what should i do?

In case you are not aware, Mavericks requires a high speed broadband connection.
In the event you need to restore or repair the starutp disk, OS X Recovery also requires a broadband connection as noted here > About OS X Recovery
You can check your download speed here > Speedtest.net
15Mbps or less, you may not be able to install Mavericks or use OS X Recovery.

Iphone app store asks for old apple id when i try to update apps

I recently reset my apple id. However when I try to update apps in my iphone it asks for my old apple id info. When I enter this in it states that the info is incorrect and needs to be reset. However when I download new apps the app store asks for my recently updated apple id info. When I have tried to delete the apps that need to be updated and buy them again, I was charged for the app. As a result I cannot update any apps. How can I fix this?

You changed it wrong. You should have done it this way:
How to change the name you use for your Apple ID
http://support.apple.com/kb/HE40

Aperture purchased from the App Store asking for Serial Number?

Aperture purchased from the App Store asking for Serial Number?
Has anyone seen this? I just updated the app and now I can't get in.
I don't understand.

First thing to try is delete the app. Open the Mac App Store and the status in the Purchases section should update to "Install". Click to download the full app rather than an update.

The Simpsons Tapped Out, update through App Store asking for payment?

Similar Messages

Maybe you are looking for