Third Part Service Order

Hi all,
Is it possible to have the service order in third party Scenario( having proper linkage with SO Items)? If yes, then let me know how i'll be able to create this..?
Regards,
Sheo

Dear Experts ,
The scenario that i am wanting to map is thus :
I have a few customers ( customer master records already exist ) , who are my dealers . We perform a certain service activities like getting our sign board installed & interiors to be done in our defined way at the dealer location .
These activities although performed at customer location , are paid for by us . Also i need to keep track of wat service is being provided at what customer location .
Hence any service that i procure needs to be associated with that specific customer master .
In third Party order ( Item category S ) i have a field of customer already available where i can enter that specific customer number & also get the reports for the same .
But i want to use service masters available in the system . This is not possible without using item category D.
How can i achieve both the things?
I cannot make separate addresses using mean for all those customers as it wud be duplication of data & create confusion .
Can there be a way out ?
Regards
Anis

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Third party Service Order

Dear Experts ,
I need to do a third party service order .
But in the system i can either use itemcategory D or S.
Also I cannot define a new Item category
Can anyone pls tell me how 2 do it ?
regards
anis

Dear Experts ,
The scenario that i am wanting to map is thus :
I have a few customers ( customer master records already exist ) , who are my dealers . We perform a certain service activities like getting our sign board installed & interiors to be done in our defined way at the dealer location .
These activities although performed at customer location , are paid for by us . Also i need to keep track of wat service is being provided at what customer location .
Hence any service that i procure needs to be associated with that specific customer master .
In third Party order ( Item category S ) i have a field of customer already available where i can enter that specific customer number & also get the reports for the same .
But i want to use service masters available in the system . This is not possible without using item category D.
How can i achieve both the things?
I cannot make separate addresses using mean for all those customers as it wud be duplication of data & create confusion .
Can there be a way out ?
Regards
Anis

Third party service orders

Can any one tell me is it possible to have Third party service orders(which creates PR and inturn PO on MM side).
If it is possible plese send us the configuration requirement.
Regards,
Babs.

Hi there,
3rd party sales is controlled by item catg TAS. for ehich schedule line catg is CS. Settings for CS in VOV6 will make it possible to create a pruchase requisition NB. PR to PO conversion settings is done by MM.
So when the PO is created delivery NL is fulfilled. When the goods arrive at your plant a GR is done which will post the stock & increase the plant inventory. From there you fulfill the normal LF delivery.
Pls refer http://help.sap.com/erp2005_ehp_03/helpdata/EN/70/a7853478616434e10000009b38f83b/frameset.htm
for further info
Regards,
Sivanand

Third part sales order

hi all,
For third party orders, if the main item is having sub item, and whether the system pass the sub item to the purchase requisition? Or not?
i will be greatful if you give the answer.
thanks and regards
M.Ravi

No,it will not pass sub-items unless if there are Abap coding.
Regards,
Chandra

Service order third party

Hi,
I am working on service scenario. Post processing of sales.
We are creating service order ECC. First we have to check warratny for product.
we have to create service order for product. we dont have resources to repair it.
Some third party provides services to repair the product.
Third party will send invoice to us.
This is exactly similar to third party order in sales scenario.Please can you tell me how to proceed third party service order.
What is the order type: is there any order type in ECC. (like or sales).
What is the iem categary group for procure new services for repair the lab top.
How can i do item categary determination for third party services procurement porcess. Awaiting for great suggestions.
Thanks
john

Hi
Yes. It is like third party order process. But you have to customize according to meet ur requirement.

Unable to view Spare Part Components in SAP CRM Service Order

Hello All,
We are implementing CRM 7.0 Ehp 2.0
As per the following video it is now possible to integrate the spare part components in the CRM Service Order, using the BOM replication and Product Proposal functionality in SAP CRM
SAP CRM 7.0 - Integration of ERP BOM Information in the CRM Product Proposal
However in our case we are not able to achieve the desired results.
Following configurations are done
1) The BOM is replicated from ECC to CRM the same can be viewed in commpr01
Material 4561 is the main product and 4562 is the component
2) The item category for the main product is YRVS where the customization for structure scope is done
3) For the Product Proposal customization's, I have created a new method schema
4) The transaction type and the sales org are assigned to the method schema
5) However now when I am creating the service order, I enter the sold to party, the product id
6) Next I go to the line item to click on product proposal.
7) The system issues the below message
Please advice if I am missing on any configurations.
Kind Regards
Atul

Hi Raghavendra,
Thanks for your reply, appreciate the same, I have now added the relationship objects as per your post above in comm_hierarchy for the particular category
Now in the product master , I am now able to view the tabs(screen shot attached)
Next I create my BOM in ECC with BOM Usage 5 and save the same
Next I run the initial download for the adaptor object BOM in SAP CRM
When I check in commpr01 for the material 4561 the component and the main material have not come.
Can you please advice further.
Kind Regards
Atul

CRM Service - ECC Logisitcs Integration (Spare Parts in a Service Order)

Hi Experts,
We have been trying to configure a scenario for CRM Service Orders with SAP ECC logistics integration in CRM 7.0 EHP1.
We are aware of the standard configuration wherein we assign one logistics scenario ( Purchase Requisition or Purchase Order or Reservation) for a specific service organization & Item Category for spare parts in service order.
Our first query : Is it standard that the spare part will be automatically reserved if it is in stock (after ECC availability check from service order) and purchase requisition or purchase order is created only if it is not in stock?
We also understand that while a reservation happens during Service order creation, the goods issue or material withdrawal happens only on service confirmation. If this the case, how will the physical delivery happen to customer? This is our second query.
Please note that we are raising this query only for spare part items in service order and not for sales item in service order.
It would be great if you could help us with this issue.
Responses will be suitably rewarded.
Thanks,
Prish

Hi Pritesh,
Thank you for your prompt reply and help, appreciate the same, we would be going for the scenario where the service order in sap crm has saleable parts, the service order would get replicated to ecc as a sales order and the costs would get booked when the post goods issue is performed after creating the delivery in SAP ECC.
Following are the configurations done
1) Service Order type ZRVW is created in SAP CRM
2) The same service order ZRVW is mapped in SAP ECC
3) The service order in SAP CRM has the following number range and the same is kept internal
4) The same number range is marked as external in SAP ECC in vn01 tcode
5) The number range is assigned to the document type ZRVW in SAP ECC
6) Item category determinations are done in SAP CRM, standard SRVS(Sales items are copied to YRVS)
7) The same item category determination is also set in SAP ECC for Item category group NORM
8) Item category determination is also set for ERLA as item category group in ECC
9) The item category YRVS is set to delivery relevant in SAP ECC
10) The standard schedule line is determined which is CP is relevant for delivery
11) The sales area is also assigned to the document type ZRVW.
12) In SAP CRM, the status profile YCONT is assigned, having the business transaction to be distributed, the status of the same is set to allowed for completed status
13) The status profile has been assigned to the transaction type ZRVW
14) Pricing configurations are also done in sap crm and sap ecc
15) Now I am creating the service order ZRVW in SAP CRM, having saleable parts, customer's and material's exist in both systems having the same sales area, the status is set to completed at item and header level
16) The system is throwing an error when I click on edit
17) When checked In sap ecc the system says that the document does not exist
18 I did open the error in SAP CRM and it says that there are some settings required for billing
Since there is no billing relevance to this scenario in the item category the billing relevance is set to no billing
Please advice further
Kind Regards
Atul

Identify in warranty parts in service order

Hi Gurus,
In the service order, there are 5 components out of which 2 are in warranty which means this 2 should not be billed to customer. Also we need a report from system to identify the warranty spare parts consumption.
From the service order, can we identify that those 2 components are in warranty and 3 components are out of warranty? If Yes, how?
Regards,
Smart

Hi Smart,
I dont think this can be done in standard, as i informed earlier, you can maintain outline agreement / contract to get a message.
Or check if the component can be linked with equipment / serial number, so warranty can be maintained in the equipment.
But there is no direct method, to send info to customer, it needs to be customized.
You can also wait for other experts, who might have done similar functionality.
Regards
Terence

Defective Parts removal in Service Order

Hi,
Customer's defective product is being repaired. For every part consumed for repair, a faulty part is removed from the product. The faulty parts have to be returned to the customer and customer will pay for the Service Charges and Parts consumed. How do I take the faulty parts into stock?
Is it ok to enter the Part in the components tab page of the Service Order with a negative qty (Movement Type 262) so that it is automatically taken into stock after Service Confirmation?
Request suggestions.
Thanks.
Raj

Thanks Pete. I have a few more queries!!
u2022     In case I am taking the faulty Parts into a different Storage Location, do you still suggest I go for Split Valuation and customized MT?
u2022     How do I ensure all faulty parts go into stock (for every part consumed, there will be a faulty part removed)? Would you suggest I go ahead with the 'negative qty' approach?
u2022     Also, different opinion prevails with regards to valuation of these faulty parts. Should it be treated at zero value or at the same Moving Average Price bearing in mind that Parts are billed to customer? In my case, Service Charges for Repair and Parts billing have to be separate i.e., separate monthly invoicing
u2022     In case of Parts billing, would it be appropriate to go the SD way (create a Sales Order, Delivery, PGI, Billing document)? This way, I am ensuring stocks of faulty parts are also reduced in inventory.
As all above queries are of the same process, I have bundled them in one msg. Request guidance please.
Thanks again for your time.
Raj

Parts reservation for Service Order

Hi,
I have a requirement where i need the function module to retrieve the parts reservation for service order if there is any.Otherwise tell me where i can get the parts reservation for service order.
Thanks in advance.
Regards,
Himanth

Thanks for giving valuable answer,
what if in the service order i am replacing some spare parts along with services when FERT is not under warranty. How the cost will be transfered to invoice. In my case only one service is transfered.
i waqnted to transfer cost of components as well..
Thanks
SUDIP SInha

Service order replication with Spare parts( Item category SRVM) to R/3

Hi Experts,
We are creating service order in CRM with spare parts details(Item category SRVM) and this service order has to replicate to backend R/3.
As per my knowledge Service orders are replicated as Sales orders in R/3 with sales items only i.e. SRVS.
My question is Can i replicate the Spare part details( Item Category- SRVM), what i am entering in the CRM service order to the R/3.
Points wil be rewarded.
Thanks in advance.
Nadh.

Hi Pepe,
Thank you for your quick reply.
The status of the item shows "To be distributed" when i try making changes it shows a message
"Document being distributed changes cannot be made"
How to rectify this problem?
Regards
Prathiba

Creating Spare part order from service order

Hi all,
In servce management in transaction IW32 I give my service order number and when i click the components tab and go for advance shipment the system should Display the create spare part order. But that screen is not displayed. Please help me out in this issue..
Thanks and Regards,
Ashu

Hi,
When you click the advance shipment tab, the system creates a consignment order. Select the component line item and click on the advance shipment tab. check for the item category of the component.
Prase

Service order part confirmation cancellation

Hi experts,
Iu2019m facing Issue with service order part confirmation.
Once we do the part confirmation the parts removes from conformation screen- goods movement overview and goes into the goods movement and if we do the cancel part confirmation it again come to goods movement overview screen again for re part confirmation.
Here user has done the part confirmation and then cancel part confirmation still these parts are not appearing onto the confirmation overview screen.
If any body has any thoughts that why it is happening then please let me know.
Thank you very much in advance for your help.
Regards,
Laxmi

Laxmi
Can you please clarify the following:
- What exactly do you mean by "part confirmation"
- Which TCode are you using to do your "part confirmation"?
PeteA

External purchase for Service order

Hi Experts,
In service order(IW31), i can add an operation/ material as external. This allows me to create service PR. Since the parts and operations will be delivered by third party to the customer site, How to do confirmations in customer site. Can i do operation confirmation in IW41 and for parts confirmation GI with reference to Service order.

hi
Goods issue against the service order is not possible

Service order status change

Hi,
I am working on interfacing CRM with a third party system. The integration should trigger when the user status of the service order change to say "status1" or "status2".
Also I want to update the user status programatically from another third party system.
Quetion-
1. Which function module/BADI can be called to update the User status?
2. Which function module/BADI will be called after the User status updated?
thanks in advance,
KP

Hello,
Question 1.
To update the user status, you can use crm_order_maintain or more specific CRM_STATUS_MAINTAIN_OW.
Question 2.
After the user status update, you can use the method after_change of badi CRM_ORDER_STATUS.
You can also use transaction CRMV_EVENT and create your own after_change event with your own FM.
Hope this will help you,
Regards,
Frédéric

Third Part Service Order

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