Ticket Management Through PM Orders !!!

Hi,
We have a requirement in an upgrade project whereby Ticket Management should be done thru PM Notifications or Orders i.e. each object which need to be upgraded will be considered as a seperate ticket and a corresponding Notification/Order will generated for it. It will then be assigned to a business partner(developer,functional tester etc.) thru a workflow.
Pls respond if any of u have any idea or have implemented this kind of system thru PM module.A detailed explaination will be appreciated.
Saurabh.

Saurabh,
I could not understand what you or your client wants to achieve by this upgrade project.
Yes you can configure the notification and order for the same, but there will not be any equipment or Functional location.
You can configure the different type of notification only for the tracking purpose and then create notification for every Ticket.If it is billable OR if it is a CR, create PO to capture the efforts and cost and if there is no cost involved create only notification and also you can configure the work centre for the developers to assign the notification.
I have not configure the system for ticket management,but we configure the PM module to capture the customer complaint at client site.
I hope it may help.
Regards,
Manish

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Edited by: Samrat Roy on Nov 2, 2010 11:43 AM

Hi Eli,
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Ticket Management Through PM Orders !!!

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