Time comparison in UCCX scripting

Hi,
Need help in UCCX 8.5 scripting with opening and clsoing hours. I need to check for any incoming call if current system time is between 8 am to 5 pm then call should route to CSQ otherwise it should route to voice mail.
Regards,
Dinesh Joshi

Hi Dinesh,
You can use the script and holiday xml file attached to this support forum as i recently worked on it.
Please make sure to change the dates according to you needs in the XML file.
https://supportforums.cisco.com/message/3930967
In you original script you will need to use "call subflow step" this way the call will go to that script check for holiday and return to your original script.
Use output mapping ( its available in the properties of call subflow step) to take the value of variable "todayIsAHoliday" and tore the value in a variable in the original script.
Once that i done use "if step" to in properties todayIsAHoliday==ture
true
go to holiday prompt
false
go to continue with time of day check
Regards,
Chuck
Please rate helpful posts and identify correct answers.

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UCCX Scripting - Open/Close time of day is different on some days

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I currently have a simple UCCX script with a DOW and TOD variable set, but need to make an adjustment to accommodate a new schedule for a call center queue. My DOW is Monday - Friday, and TOD is set to 8am-5pm. I need to make a change to where say Wednesday is set to not close the queue until 10pm. How do I make that happen?
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I was able to figure this out. Below is what I did:
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This should provide the logic I was needed.

UCCX Scripting, Time variable

I am looking for guidance on UCCX scripting. I have searched all the forums but can't find what I am looking for. I want to be able to close Contact Center at different times for different Service Queues on Holidays. For example, Customer Service closes 5 pm on the day before holiday, but Helpdesk does not close till 11:30 on the day before holiday. How can i incorporate time in my script. I am using XML file with Holiday dates as of now. Any help will be appreciated.
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Take a look at the examples available from script repository:
Cisco Unified Contact Center Express Script Repository 9.0(2)
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Hi,
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Hi,
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O

Hi
The 'keyword transform' step uses the template XML file to generate the actual XML file you want to post... the template would be a plain text file uploaded to the repository, and would look like so:
<?xml version="1.0" ?>
CALL LOG
Support Call log
1
%%calldatetime%% - %%clinumber%%
Now - if you had that bit of XML, with correct time/number in it - have you verified know that you can definately just post that XML to a certain URL to get it on the server? Check with whoever manages that server exactly what you need to do to get it to appear - then worry about how you do that from UCCX. It may not be a matter of posting up that XML, you may need it in a different format or something..
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UCCX script editor not working

1-The loading bar down of the screen always loading and never finishes.Please take a look to the attached picture.
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Thanks in advance.

Hello,
You have come to the right place to ask questions on UCCX.
Please take some time to read through the product manuals, as they are full of good information and will answer most of your questions.
UCCX Documentation Home Page
http://www.cisco.com/en/US/customer/products/sw/custcosw/ps1846/tsd_products_support_series_home.html
On to your two questions:
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Could you post the exact error message you are receiving? Also, what is your intention with changing the hostname to IP? Unlike CUCM where you may want to remove DNS dependency on the phones to communicate with the server, UCCX clients use the IP address regardless. So perhaps it's not a necessary step?
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error: SQL statement varible not defined : ANI
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Request your help on it..
Regards,
Shalid K.C

Yes Gergely.
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Regards,
Shalid

Wait time announcement on UCCX

Hi all,
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HI Shaijal
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http://www.learnios.com/viewtopic.php?f=9&t=26675
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The above forum post is from back in 2006 and version 4.x, however still looks valid to me.
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Time Comparison PHP

Hi There
I am trying to create a time comparison for a website I am building.
I have the following so far
<?php
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$month=$_POST ['monthdropdown'];
$year=$_POST ['yeardropdown'];
$datevalue="$date/$month/$year";
$booking=strtotime ("now + 24 hours");
if ($date_value > $booking)
echo ("lovey");
else
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?>
which is pulling its date info from
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<tr>
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      <option>6</option>
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      <option>10</option>
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</tr>
<tr>
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<select name="daydropdown" id="daydropdown">
</select>
<select name="monthdropdown" id="monthdropdown">
</select>
<select name="yeardropdown" id="yeardropdown">
</select>
</td>
</tr>
<tr>
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      <option>2:15pm</option>
      <option>2:30pm</option>
      <option>2:45pm</option>
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</select></td>
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</tr>
<tr>
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</tr>
<tr>
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    <td><input name="email" type="email" placeholder="Your Email Address"/></td>
</tr>
<tr>
    <td class="tableheight">Confirm Email </td>
    <td><input name="confirm" type="email" placeholder="Confirm Email"/></td>
</tr>
<tr>
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    <td><input name="contactnumber" type="text" placeholder="Your Contact Number"/></td>
</tr>
<tr>
    <td style="padding-top:0px"><input name="Book Now" type="submit" value="Book Now" /></td>
    <td></td>
</tr>
</table>
          </form>
          <script type="text/javascript">
//populatedropdown(id_of_day_select, id_of_month_select, id_of_year_select)
window.onload=function(){
populatedropdown("daydropdown", "monthdropdown", "yeardropdown")
</script>
What I want to happen is if a booking for a table is made for more than 24hours in advance then its fine and sends the reservation to the restaurant aka "Lovely" where as if its for within the next 24 hours then "tut tut" they are told to ring the restaurant.
Does anyone have any pointers for me please.
G

You need to change the $datevalue variable to a timestamp like you did with $booking.
$dateTried = strtotime($datevalue);
Then you can compare them.
if ($dateTried < $booking) {      // this is what to do if the time chosen was within 24 hours } else {      // this is what to do if the time chosen was a valid value (24 hours or more from current time) }
BTW, it looked like your form fields are populated using JavaScript. If I were you I would switch that to be PHP driven. The code will be very similar in PHP as your JavaScript code, but it will work for all your visitors, not just the ones that have JavaScript enabled.
-Jason
Sorry the code didn't line up. I used the wrong code insert options.
Message was edited by: UteFanJason

Working with TimeZone variables in UCCx script

Hi Team
I'm wondering if you guys could help me to find out the best way to work with TZ variables in UCCx script.
Because of different countries customer has a branches, I need to setup different TimeZones for each country handled by the same centralized UCCx.
In this post they use Java to work with TZ, however, but I prefer another way to work with TZ variables:
https://supportforums.cisco.com/discussion/11851751/how-make-uccx-holiday-script-timezone-aware
My idea is to work with Time Zone variables in the script, so what I did was to create different TZ variables and each one of the them assigned the proper timezone based on the country, so depending of the Trigger involved (DNIS), I can find witch country this call came from and give the right timezone.
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Would you mind you guys who had been working on this let me know what is the right syntax to add or subtract TimeZone variables un UCCx?
Thanking you in advance
Martin

Hi
I've been working on TZ's recently... see this post:
https://supportforums.cisco.com/discussion/12474756/how-check-daylight-saving-within-uccx-script
My approach in the scripts was that basically I allow the department to set their opening hours in the timezone of their choice.
They have a management web page served from CCX that accepts start/end times each day, and a timezone. That all gets stored in XML.
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Similarly for holidays, I get the current date/time in the holiday TZ and compare the holidays to that.
Aaron

Procedure of mapping new UCCX script

Hi Guys,
Can you please tell me the procedure of correctly creating a trigger for a UCCX script?
do I need to create a separate call control group all together or I can use existing one?

Hi Shyam,
Make sure before testing a script you have checked below:
1. Unified CTI telephony Subsystem is InService
2. The validation of Script is successful before uploading in script management.
Yes , You can do a reactive script to check if trigger is hitting the script.
Set the reactive script, once you make a call the script will reloaded and you will come to know that the script is triggered.
Step 1: in Script Editor , go to Debug-->Reactive script
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Step 4: You can debug the script by click step over button to check if any error is there in the script.

UCCX script to pull XML data

Hello,
My goal is to create a UCCX script that will run on a Standard license server. Basically, when a user dials a four digit "speed dial", I want them to be translated to a UCCX route point, that will take the original called number, and the calling number, and use that to create a URL that it will then query and retrieve the actual number that will need to be dialed.
So my plan currently is to have a phone inside of a partition that has a translation pattern of XXXX. The called number gets translated to 1158, which is the trigger of the application on UCCX.
The url I want to query will be something like this:
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Going to that URL should return me this output:
<XMLDataResponse xmlns="http://tempuri.org/">
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<PhoneNumber>918005551212</PhoneNumber>
</CallingXML>
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This is the script as I have written it out so far:
It does not seem to like what I have put together thus far when I try to validate it. I'm just wondering if I'm doing something that's obviously wrong.
The end goal will be to take the NewNumber and dial it, while hiding it from the phone.
Thanks,
Mark

Here's an update: I have the script retrieving the correct numbers and formulating the URL correctly. It also appears to be delivering the query from the XML.
Here's what the XML looks like when I hit it from my browser:
http://tempuri.org/
">
http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">63141017918003551111
When I do an Interactive Script Debug session and dial the number, I can see that there are two problems: 1) the NewNumber string is "null" by the time it gets to the step to do a Call Consult Transfer, and 2) the script just shows up a blank Exception.
This tells me I am not parsing the XML correctly.
Here is what I have currently:
NewNumber = Get XML Data (xml, "/descendant::XMLDataResponse/child::XMLDataResult/child::PhoneNumber")
Which based upon what I've read in Cisco's Volume 2 and elsewhere, should be correct.
Notice in the screenshot that the XML data that UCCX pulls in looks different from when I look at it from my browser. I've also attached the script.
Thanks,
Mark

UCCX scripting, Voicemail?

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but I'm not sure where to place it. Also, I wanted to make sure that I wouldn't be using
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mislam2
I place my get reporting step right before a caller would go to the queue. If not agents are available or the average queue time is too high I set a transfer string variable and send the caller to the voice mail box.
You should not have to worry about using too many ports. Once the caller is transferred the uccx port is done with the call.
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Download all UCCX scripts from Contact Center

Hey all,
I'm faced w/ a particular problem that I haven't been able to solve yet: I'm trying to download all the scripts that live on our UCCX server to create a backup. In the past, when our Contact Center was windows-based (pre-8), I would just navigate to the AVVID folder and grab them, but now we're on the application model (8.5.1SU1) and I don't see a corollary to that here.
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Amre,
I was never able to get to this before leaving my position.
I very much suspect a full export of the tar file will contain an unencrypted copy of the scripts and all associated files, but I'm not certain.
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kyler

UCCX Scripting issue

Hello,
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If No agents Logged In -> No, There will be two prompts
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Prompt2: If you have TS question, press 2
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If would appreciate if you can explain me in details.

You will need at minimum 1 variable: an Integer and named something like "logged_in_agents"
You will need at minimum 3 steps: a Get Reporting Stats step, an If step, and a Menu Step.
Looks something like this:
Variables
int logged_in_agents = 0
Script
...your beginning script steps are omitted...logged_in_agents = Get Reporting Statistics (Logged In Agents in "HelpDesk_CSQ")if (logged_in_agents == 0) true menu option 1 ...whatever menu options you have... false menu option 1 ...whatver other menu options you have...

Time comparison in UCCX scripting

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