Times New Roman font will not print on HP Officejet Pro 8610

Question

My new HP Officejet Pro 8610 will not print documents, spreadsheets, or printer test pages containing Times New Roman font (of any size).  It does not put a job in the print queue.  In Excel, I receive the "Generic_2_Q294552"  error message. My setup:  An HP Pavilion Elite computer NY809AV-ABA e9119t; running Windows 7 Enterprise SP1; HP Laserjet 5L, HP PCS 1310, and HP D4360 all print the font just fine. My new printer:  HP Officejet Pro 8610, firmware revision FDP1CN1502AR, connected via USB cable.  [Also connected via ethernet cable to cable modem.] What I have done so far to troubleshoot the last 3 days:  Reinstalled the printer (3 times), the most recent today with an installer issued today; rebooted the printer; rebooted the computer after each significant change; updated the firmware in the printer; tried two different USB cables; tried printing the fonts in Microsoft Word 7, Microsoft Excel 7, and directly from the font file; reinstalled the Times New Roman fonts from backup; visited the forums and tried all of the solutions I could for any similar problem; tried the winprint, hpzppw71, and hpzpplhn print processors with both RAW and NT EMF 1.008 data types; found and repaired all problems I could find with any hardware and software, as well as updating all software to the latest version.

Answer 1

Thanks for trying to help.  I am happy to report my experiments and results. Microsoft Word:I open a blank document.  Type something in.  Select the entire text.  Change the font.  When I change to some fonts (those listed on my DOES print) the document shows up in the print queue and prints.  When I change to the other fonts (those listed as DOES NOT print) nothing happens.  It just sits there.  No messages.  No crash.  Nothing in the print queue.  I can walk away for hours (as I have done) and come back and nothing has happened.  When I change back to a DOES print font it prints.  Change it back to a DOES NOT print font and it doesn't.  Repeatable.  Consistent.  No configuration changes or installs have changed it. Microsoft Excel:I open a black spreadsheet.  Type something in.  Highlight the entire text.  Change the font.  When I change to a DOES print font it prints.  When I change to a DOES NOT print font I get this: "Microsoft Office Excel    Your file could not be printed due to an error on HP Officejet Pro 861   on 0.  There are several possible reasons:. There may not be enough memory available.  Try closing files and programs you aren't using.. If you use a network for printing, there may be a problem with the network connection or the printer driver.. There may be loose cables or a bad connection between your computer and printer.For more information about troubleshooting printing problems, chick Help.   Show Help >>" when I click the Show Help >> button I get: "This error can be caused by:
General problems: The printer may be unavailable, the network may be down, the communication port to the printer may be corrupt or unavailable, a hardware error at the computer may have occurred (out of paper, paper jam, out of ink, out of toner, etc), and a language setting may need to be reset from the Regional Options control panel.
Local problems: There are several reasons for a local printer (a printer that is attached directly to your computer) to fail:
Check to make sure the printer has paper, ink, and/or toner and check the cables.
If the printer appears to be functional and a printer test by the printer itself indicates the printer is working properly, then check the cables, printer port from the computer, and configuration of the printer at the computer.
Occasionally, an application can develop a conflict with the printer driver and cause a memory leak which corrupts the printer port. If all else fails, restart the computer, recycle the power to the printer, and try printing again.
Occasionally it is even necessary to delete the printer driver and reinstall the latest version of the printer driver.
Network problems: There are various reasons for a network printer to be inaccessible: the name may have changed, it may be out of paper, out of ink, out of toner, down for maintenance, the network could be down, or a printer job previous to yours has stalled due to incorrect settings on the user's computer who last submitted a print job, or even your printer driver cannot communicate correctly with the printer. Network related printer failures are usually best handled by your local technical support.
Memory problemsn occasion, large print jobs with complex graphics or consisting of several hundred pages, which can consume large quantities of memory on the printer, may cause a problem (especially if there was an over run of memory at the printer). You may want to try reducing the amount of complex graphics in your print job, or break the print job up into smaller segments and see if that corrects your problem. It is not uncommon for a very complex graphic to have a defect or error which prevents it from printing on any printer. It may be necessary to load new or revised graphic converters or drivers in order to alleviate a problem of this type.
For more information about fixing problems related to printing, see Microsoft Windows Help and Support. (Click the Start button, and then click Help and Support.)" Excel keeps right on going.  Doesn't crash.  Just pops up the gray dialog box.  Behind the box popped up is another box (that goes away then the dialog box is closed) saying:  "Now printing page 1 of 1'Book1' on theHP Officejet Pro 861     on 0" The format of these messages does seem strange now that I look at it so carefully while trying to type EXACTLY what I see.   I think I will try to shorten the name of the printer. Once again, Respectfully submitted for analysis, review, suggestions, and criticism. Tom